Olivers Of Rye Limited reviews

★★★★★ 1/5

Trustpilot

Thank God not their tenants any longer

We are also (thank God) former renters who have had to wait to post this because we were intimidated by the antics of the so called team that manage properties here. Repairs issues were very serious in our case - water leaks so bad one bedroom was unusable and with black mould over ceiling and wall .Told this was condensation and to open the window in the freezing weather as if it was a kitchen. Then to wash with a very strong bleach chemical. Bathroom had same issues. No one ever checked where the leaks came from and we presume when we moved out they just washed down and redecorated for the next mugs.

Unhappy · 13 August 2025

★★★★★ 5/5

Trustpilot

After moving into my new apartment with…

After moving into my new apartment with Oliver’s Town we experienced a maintenance issue late at night, to my surprise Costa himself attended in the middle of the night with a contractor to deal with the leak, I highly recommend Costa at Oliver’s Town not only is he very knowledgeable he was very funny and made me and my partner feel at ease, Thank you so much Costa

Sai · 19 February 2025

★★★★★ 5/5

Trustpilot

Oliver’s Town Experience 1 Year In

Been living in an Oliver’s Town Property for a year now and Josh has been looking after us. If anything is wrong can always rely on him to help, responds very promptly and always willing to listen. Especially appreciate how with our very busy schedules he is willing to go above and beyond to make sure our problems are sorted. Thank you Josh!

Nathan · 23 December 2025

★★★★★ 5/5

Trustpilot

Efficient, empathetic, professional agent

Rodney has been quick and efficient, and brought our months-long search for a 2 bed rental to a close, this week. We couldn't be happier and can't wait to move into our new place. Having had lengthy conversations with our new landlady also, she feels strongly that Rodney always brings her great prospective tenants when she needs them, and she reflected back to us our own experience of him as a candid, efficient and professional agent. We hope not to have to look for any other homes in London in the next few years but if we do, we'll certainly be in touch with Rodney again.

Molly · 3 August 2023

★★★★★ 1/5

Trustpilot

Landlords beware

We have had a saga as first time landlords that has proved very, very costly for us long after we sacked this agency. We had a property for which we needed a managing agency to quickly find suitable tenants with references, credit checks etc as we weren't in London and didn't feel we could do this ourselves long distance and had never been landlords. We wanted good tenants who would hopefully stay a while.

Unhappy · 15 August 2025

★★★★★ 1/5

Trustpilot

A worse agency simply cannot exist

A worse agency simply cannot exist. These people left me homeless and stranded on what was to be my move-in day as had been let-agreed more than a month earlier & meticulously planned for. Instead of owning up to any of their incomprehensible mistakes they told me the owners were the issue, and told the owners I was the issue, pitting us against each other in a way that baffled and caused enormous stress for both parties. They also attempted extortion, demanding I pay more than was agreed in order to get my keys (in hopes of hiding their mistakes from the owners ie their clients). I had to physically find & contact the owners myself - while having nowhere to live/stay - who were horrified to find out the truth and stepped in immediately to facilitate me moving in to their property. Upon doing so I quickly discovered that - on top of everything else already endured -the agents had blatantly lied about the features of the property in writing, in their listing, and verbally in person - claiming the property had triple glazing throughout making it particularly quiet (knowing I required this for my job and otherwise was a dealbreaker). Turned out there was single glazing - which they knew but lied about - and it was entirely unsuitable for me/my work to be able to live there at all. So after weeks of the pure hell of being left stranded on what was to be my original move in day, finally getting that resolved and the cost and stress of moving in, I had to immediately find somewhere else to live and move out yet again. All of this cost me literally thousands and thousands of pounds, on top of more than a month of not being able to properly work (self-employed via a home studio) due to the displacement they caused, and unimaginable stress, chaos and damages. The agents were obviously sacked by the owners, and still have never owned up to any of their entirely incomprehensible, incompetent (and unlawful) behaviour, and they have completely ignored our requests for reimbursement & appropriate compensation. Cannot caution enough to avoid at all costs. (Based on looking thru their reviews I expect their response here to be they have no record of me even existing and no idea what I'm talking about, as gaslighting anyone who honestly reports their horrendous experience seems to be their MO. But to - you know - 'give them a call'. Just appalling).

Lesley · 12 November 2024

★★★★★ 1/5

Trustpilot

When you can't report a repair for fear of eviction

I have read some of these reviews and there's quite a pattern and it is alarming.Not happy at all with the arrogance and aggressive belligerence of the property managers who my daughter and her friends were forced to deal with. My daughter is currently one of several female renters who feel intimidated and held over a barrel by Oliver Town. They have reported problems from day one, tried patiently to raise repairs, got ignored then when complained got told they were lucky to have the place.

John · 4 October 2024

★★★★★ 1/5

Trustpilot

Very poor

We rented for several years with Olivers. They very poor and we've rented in London for years. Wouldn't ever use them again. They promote Kentish Town as a haven for professionals. It's not. Ask the locals.They really dont care about tenants. We had so many of the same problems others mention here because there is no action to do repairs,even serious ones and we had to wait a long time for things that caused us a lot of inconvenience. In the end we had to pay for a locksmith because we didn't have a front door lock that actually worked and they didn't act because said it was us that had damaged. They said they'd charge us for most repairs in fact. Which should have been done by a even a mediocre landlord.

Unhappy · 4 October 2024

★★★★★ 5/5

Trustpilot

Costa has been exceptional since I have…

Costa has been exceptional since I have moved in and Mali of Luto and sons is always quick to respond and makes us feel at ease, can't thank the guys enough and I strongly recommend dealing with Costa.

Becky · 9 May 2024

★★★★★ 5/5

Trustpilot

Kevin was great…

Kevin was really kind and helpful in showing around the properties I viewed. Would recommend him as an estate agent. Very responsive and easy to talk with

Alex · 13 September 2024

★★★★★ 5/5

Trustpilot

Kevin is excellent!

Kevin is an outstanding real estate agent. Highly professional, accountable and thoughtful in presenting properties. My family and I had a terrific experience with him.

Kevin · 7 October 2024

★★★★★ 5/5

Google

I was delighted to find Mark Tozer at Olivers Rye, his experience and excellent reputation as an Estate Agent are certainly well known in London and the South East. He was very helpful in guiding me through the process of selling a leasehold property . This could have been a Nightmare! but Mark was easy to talk to and put me at my ease. His efficiency and humour were amazing,. Mark was always available to answer any queries ,and I’ll certainly ask for his help on future purchases and sales.

Irna · 26 March 2023

★★★★★ 5/5

Trustpilot

Friendly

Kevin was super friendly, really helpful, and took the time to show us the flat properly. Highly recommend

Lon · 14 September 2024

★★★★★ 1/5

Trustpilot

This is by far the worst letting agent…

This is by far the worst letting agent I have ever had. When looking for a property to rent, they were very helpful and proactive. Once you signed a contract, it was like you didn't exist. Would ignore important maintenance requests for months, and you would have to call every day for two weeks to get any kind of response. Trying to email them? Don't bother, they won't reply. We were left without a working fridge for THREE MONTHS due to their negligence. That is entirely unacceptable. On top of this, when an old piece of furniture broke, they demanded that we replaced it, even though we had only been there a month, and the furniture was old and cheap. When we asked for references for our new landlord, they refused to provide them until we called several times to ask why not - turns out they just didn't know what they were doing. Finally, they tried to take £400 from our deposit in order to paint two walls, fix light fittings that we asked them repeatedly to fix during our tenancy, and fix furniture that was broken the whole time. We had to go through the deposit protection scheme to get our money back, as they took nearly three months to return our money, and were unable to provide proof for deductions from the deposit. When I say avoid at all costs, I mean it.

Cd · 16 July 2022

★★★★★ 5/5

Trustpilot

Daniel & Kevin have been incredibly…

Daniel & Kevin have been incredibly helpful and supportive throughout the process of securing a flat to let. They have been attentive and gone over and above to make it a smooth process for us, always providing solutions to any concerns and making sure everything was sorted with pace. We can’t thank them enough for their stand out work the past few weeks!

Mariah · 26 September 2024

★★★★★ 5/5

Trustpilot

Agent Kevin is super friendly!

We met Kevin this morning and even thought the two viewings we had, won’t work for us, he was very nice and professional. The agent really matters to us, and we hope to seeing him again in the next days/weeks for seeing more flats. It would be great to deal with Kevin/his agency are not all are that friendly.

Christelle · 7 October 2024

★★★★★ 1/5

Trustpilot

Very poor

Really horrible experience when our landlord wanted us out supposedly to sell but really to get other tenants in and charge more rent. Law says a section 21 notice giving us time to find another place and go through proper legal channels and courts has to be served but instead of doing this OliversTown decided to apply pressure to get us to go. So no repairs to heating for weeks on end we had no working boiler. Blocked toilet.Other repairs covered in the tenancy agreement that all added up to making our lives as miserable as possible. Camden Law Centre advised us this is intimidation and harrassment, we decided to sit it out until we found somewhere better and safer. Because as others here say male property managers there are aggressive and intimidate. Even when they are told to their faces so no, as female renters we didn't feel safe. They told us they could enter the property with no notice and tried to when this is straight up illegal. Sure enough once we left the property was re let at higher rent to the next people who will face the same problems we did. When they respond on here claiming they don't recognise our case it is because there are so many like ours.

Anon · 17 February 2025

★★★★★ 5/5

Trustpilot

Good expérience

Good expérience , thank you Kevin for your help

Fabien · 13 September 2024

★★★★★ 5/5

Trustpilot

Faultless service!!!!

Faultless service!!!!Thanks so much Mina and Oliver.If anyone in Kentish Town is looking to rent their property then in my experience, look no further.A local independent team that live and work on their patch with a great feel for the area.I decided to instruct Olivers after meeting with a few other local agents. After all, they quoted the highest rental income and said they'd have the place rented in 3 days. I'm afraid the cynic in me prepared for a very different, less hopeful conversation to come in 3 days. On the contrary, they did exactly what they said they would.I have a lovely tenant who has invited me round to see what he's done with the place.Couldn't be happier. Again, many thanks Olivers and happy birthday.

Elaine · 7 January 2020

★★★★★ 5/5

Trustpilot

I had the pleasure of working with Dan…

I had the pleasure of working with Dan and Kevin throughout my recent letting process. They were extremely professional, helpful, and personable, and I trusted them to guide us through the process! We were very pleased with where we landed in our flat, thanks to their help and guidance.

Gwen · 7 October 2024

★★★★★ 5/5

Trustpilot

Special mention to Joe

I want to thank the Oliver’s Town team for handling the sale of my flat. Especially to Joe who has been a consistent help and support throughout what was a lengthy process. Joe’s due diligence and chasing all helped the sale process.

Ann · 22 December 2025

★★★★★ 5/5

Google

We have had an outstanding and professional experience with Mark and the team from Olivers. Honest advice, integrity and regular communication throughout the process. Having had dealings with other local estate agents, Olivers went above and beyond our expectations. We would recommend them to anyone considering buying or selling a property.

Stephen · 26 March 2023

★★★★★ 5/5

Google

I can thoroughly recommend Olivers, they have an excellent proactive approach. Nothing was too much trouble. Mark Tozer kept us informed every step of the way, always replying to queries promptly. Overall my whole family are incredibly happy with the service we received.

Harriet · 26 March 2023

★★★★★ 5/5

Google

Dealing with Mark was like night and day compared to our experience with other agents. From the moment I spoke to him on the phone I could tell he was taking the time to understand the nuances of who we were and what we were looking for and …

Oliver · 16 April 2022