Every review we hold for the Ruthin office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe would like to say a huge thank you to Emmy, Michaela, Amber, and Naomi for all their hard work and support throughout the purchase of our first home.
Buying a house can be a stressful process, but the team was there for us every step of the way. The entire journey took around three months, and throughout that time they were always professional, responsive, friendly, and willing to help with any questions we had.
What really stood out was the personal touch and care they showed. We were also incredibly grateful for the lovely welcome package of sweets and the helpful vouchers and discounts for setting up our new home. It was such a thoughtful gesture and made moving into our first house even more special.
We couldn’t have asked for a better experience and would highly recommend the team to anyone looking to buy or sell a property. Thank you again, Emmy, Michaela, Amber, Catherine and Naomi, for helping make our dream of owning our first home a reality!
⭐⭐⭐⭐⭐
Hossein · 5 June 2026
Agent replied · 5 August 2026
Congratulations once again Hossein, on purchasing your first home. Reaching that milestone after a three-month journey is something truly special, and we're delighted we could be part of it. Thank you for your kind words and recommendation, and we hope you're enjoying every moment of settling into your new home!
★★★★★ 5/5
GoogleI would like to leave a review for my property manager Tracey Lewis MARLA (Senior Property Manager) and inspector Ceri Jackson.
Tracey has always been extremely responsive, hands-on, and professional. She is friendly, reliable and always prompt in replying to any queries or concerns I have. Since Tracey took over the management of our property, I have never had any issues, everything has been handled efficiently and with care.
Our usual inspector now is Ceri Jackson, who has also been amazing. She is thorough, approachable and makes us feel well looked after during inspections. The experience with both Tracey and Ceri has been consistently positive and reassuring. thank you for looking after us.
Lilly · 19 March 2026
Agent replied · 19 July 2026
Thank you so much for your wonderful review, Lilly.
We're delighted to hear how well looked after you've felt. Tracey and Ceri both take great pride in providing a friendly, responsive and professional service, so it's fantastic to know they've made such a positive difference to your experience.
We'll be sure to pass your kind words on to them both. Thank you for your continued trust in us, and for taking the time to share your feedback. It really does mean a lot.
★★★★★ 5/5
GoogleDaisy, Kelly, Jackie, Kirsten and Bob were all brilliant during the property purchase process and kept nudging it along when things slowed down, remained patient but never lost sight and stayed encouraging when I was losing the will. After the purchase Daisy and Kelly have continued to support with my questions and concerns around those things that you find out only when you get the keys. I've felt supported through the process and after completion. I'm so grateful for the support of such a great team. Highly recommended.
Si · 19 March 2026
Agent replied · 19 July 2026
Thank you for your second glowing review! We're so pleased that the team were a constant support, both during the process and after completion. We'll be sure to pass on your kind words to Daisy, Kelly, Jackie, Kirsten and Bob. Thanks again, we really appreciate your recommendation.
★★★★★ 5/5
GoogleWe dealt with James and Bob, from the Hove office, for the majority of our purchase who were both very helpful and always responded to our queries quickly. We also dealt with Kieran whilst James was away, who was exceptional. We had an issue with the seller’s solicitors which we came to him with on Friday afternoon and he got back to us with an answer on Monday morning.
Raffaele · 19 March 2026
Agent replied · 19 July 2026
Thank you for your fantastic review, Raffaele. We're delighted to hear you had such a positive experience purchasing your home with us.
James, Bob and Kieran will be so pleased to read your kind words. Providing clear communication and keeping things moving throughout the process is something we pride ourselves on, so it's great to know the team were able to support you and respond quickly whenever you needed them.
Congratulations on your new home, and thank you again for choosing Sawyer & Co. We wish you all the very best for the future.
★★★★★ 5/5
GoogleFrom start to finish we had an excellent experience with Sawyers. Chris was easy and pleasant to deal and had a calm, logical, helpful approach which we appreciated. We took his advice on pricing and the house sold within 4 weeks to a great buyer. The whole team from the office staff to the guys doing the viewings were excellent and they restored our faith in estate agents after a previous poor local experience. Would not hesitate to recommend.
Helen · 19 October 2025
Agent replied · 19 July 2026
Thank you so much, Helen, for such a wonderful review.
We’re really pleased you had an excellent experience from start to finish, and that Chris’s calm and practical approach helped you feel confident throughout. It’s great to hear the pricing advice paid off and that the house sold within four weeks to a great buyer.
We’ll also be sure to pass your kind words on to the wider team. It means a lot to hear we helped restore your faith after a previous poor experience, and we truly appreciate the recommendation.
★★★★★ 5/5
GoogleSawyers is a very professional, friendly agent, so I’m delighted to be working with them. They have in-depth market knowledge and an excellent understanding of what landlords need and want. They respond to queries efficiently and professionally, they are very friendly and courteous, and, without a doubt, stand out from the other agencies in Brighton and Hove with their comprehensive service. Their office is welcoming and the staff are very approachable and knowledgeable. It is no surprise that a number of landlords have transferred over to them recently. Furthermore they install confidence that landlords’ interests are being looked after just as much as the tenants in the sense of renewals, that properties adhere to rental standards and everyone is informed throughout the tenancy. I particularly like how dedicated team members are assigned to specific properties so it is easy to get things done when need be.
Kirsten · 19 July 2025
Agent replied · 19 July 2026
Thank you, Kirsten. We’re so pleased to hear our market knowledge, dedicated property management and friendly, professional approach have given you confidence and made working with us such a positive experience.
★★★★★ 5/5
GoogleWe rent out approx 15 flats with Sawyers and we have always found them to be organised, helpful, proactive and professional.
We have been delegated Tracey Lewis as our Personal Property manager, and we cannot praise her enough.
It gives us peace of mind knowing that Tracey knows everything about each property. Tracey fully understands our needs, and nothing is ever too much for her.
Ceri Jackson is also our delegated property inspector, who is amazing. Together we inspect all properties, and put actions into place where needed.
Kerry-Ann and the rest of the lettings team are also always incredible.
If you are a landlord and are looking for a ;letting agent, look no further.
Georgia · 19 July 2025
Agent replied · 19 July 2026
Thank you, Georgia. We’re delighted to hear Tracey’s knowledge and dedication, along with Ceri’s thorough inspections and the lettings team’s support, have given you such peace of mind in managing your properties.
★★★★★ 5/5
GoogleWhile looking for a property we had the help of Jackie who was absolutely lovely and amazing as she did the best she could to find what we were looking for within our price range. Jackie was so friendly and helpful the whole time we were looking for a property I highly recommend asking for her.
Salula · 19 February 2026
Agent replied · 19 July 2026
Thank you so much for your lovely review. We're delighted to hear you had such a positive experience with us while searching for your new home.
We really appreciate your recommendation and are so pleased we could help. Wishing you all the very best in your new home
★★★★★ 5/5
GoogleZoe was brilliant, going above and beyond in helping us through our recent property purchase - ever communicative, friendly, and quick to respond to questions. Fantastic service and can't recommend enough!
Sebastian · 19 May 2026
Agent replied · 19 July 2026
Hi Sebastian, thank you so much for your glowing review of Zoe. She is a true asset to the team and will be delighted to hear your kind words. We will be sure to pass them on! Thank you again for your recommendation.
★★★★★ 5/5
GoogleKerry-Anne helped me through a difficult process of changing tenants in my flat. Her helpfulness, support and expertise was really outstanding. I would definitely recommend Sawyers and Co. Thank you to all the team. Anna x
Anna · 19 March 2026
Agent replied · 19 July 2026
Thank you so much, Anna, for your lovely review.
We’re really pleased Kerry-Anne was able to support you through what sounds like a difficult tenant change and that her expertise made such a difference. We’ll be sure to pass your kind words on to her and the wider team.
Thank you again for the recommendation.
★★★★★ 4/5
GoogleWe would like to thank Caroline and Jordan for their dedicated hard work in completing our complicated house sale.
Andrew · 17 July 2026
Agent replied · 24 July 2026
Hi Andrew, thank you for the wonderful feedback! Some property sales are definitely trickier than others, so we're really glad Caroline and Jordan could step up and get everything sorted for you. We'll be sure to pass on your thanks. Wishing you the best of luck with your next chapter!
★★★★★ 5/5
GoogleMichaela made selling my house amazingly stress free. She updated me as often as she could and was incredibly helpful.
Courtney · 8 July 2026
Agent replied · 5 August 2026
Nothing makes us happier than hearing a move felt stress free - thanks Courtney for your review. We're so pleased we could make the selling process easier and keep you well informed from start to finish. Thank you for taking the time to share your experience.
★★★★★ 4/5
GoogleWe have had our Panorama Unit 5 rental managed by Sawyer for the ten years since we acquired it. We have the full management option (which includes rent collection and all maintenance management, plus securing and handling tenants).
In that time, we have found that all aspects have been handled in a fully professional manner. Tenant liaison is very good, liaison between us and the property manager is excellent, monthly rent payments are handled efficiently, and clear invoices, showing all transactions, are issued promptly. On the occasions when tenant changes have had to be made, we have found that the process has been handled to a high professional standard. The Sawyer property inspection regime is a strong element of their work.
Mike · 19 March 2026
Agent replied · 19 July 2026
Thank you for taking the time to leave such a detailed review, Mike. We're delighted to hear that you've trusted us to manage your property for the past 10 years and that you've been pleased with the service you've received.
It's great to know you've found our property management, tenant liaison, inspections and communication to be consistently professional, and that the management of tenant changes and monthly accounts has met your expectations.
We really appreciate your continued trust and support over the years. If there's ever anything we can do to make your experience even better, we'd love to hear your feedback.
★★★★★ 5/5
GoogleMy experience as a landlord has been that the staff at Sawyers work hard to make my life as easy as possible by staying on top of everything that needs to be done and that they also do their best to make sure that when repairs or maintenance are needed they're done quickly, to minimize inconvenience to the tenants. The Marketing Department produced a fantastic brochure to market the flat when it became vacant and there's never been more than a few weeks between tenancies.
Kerry · 19 March 2026
Agent replied · 19 July 2026
Dear Kerry,
Thank you for your feedback. We are so pleased to hear that we’ve been able to make your life as a landlord easier.
It’s great to know you were happy with the marketing brochure and that our proactive approach to maintenance is working well for both you and your tenants. We pride ourselves on keeping void periods to a minimum, so it’s wonderful to hear you've seen such quick turnarounds between tenancies.
We value your continued trust in us.
★★★★★ 5/5
GoogleZoe was fantastic in helping us through every aspect of our house purchase. Couldn’t be happier with the service we received, thank you Zoe!
Tom · 19 May 2026
Agent replied · 19 July 2026
Dear Tom, thank you for your 5-star review. It's wonderful to hear that Zoe made the process of navigating your purchase smooth. We'll be sure to pass on your thanks.
★★★★★ 5/5
GoogleI want to thank Royton office, particularly Michaela for all her help and assistance during what has been a very drawn out sale process. Thank you All
Karen · 5 April 2026
Agent replied · 5 August 2026
Thank you for your kind words, Karen. We really appreciate your patience during a longer process and are so pleased we could support you along the way.
★★★★★ 5/5
GoogleMichaela was a star! She was really helpful when buying my latest investment property. Regularly chasing up solicitors, prompt in her answers / resolutions to any issues. Made the whole process much easier and more pleasant! A refreshing change from previous experiences with estate agents. Thank you!
Daniel · 5 October 2025
Agent replied · 5 August 2026
Thanks Daniel! Happy we could help, all the best going forward.
★★★★★ 5/5
GoogleLucy Cratchley acted as the sales progressor in the sale of a 10th floor penthouse apartment that we inherited when our uncle passed away in 2022. The sale was delayed initially due to probate and requiring a lease extension and complicated further as it then took place during the period when the new Building Safety Regulations were being introduced following Grenfell, the requirements of which were still not clearly understood by the solicitors involved in the conveyancing process let alone Estate Agencies. Lucy was very proactive in dealing with prospective buyer's solicitors, our own solicitors and in seeking to understand all the legal requirements of the new Act so as to keep the sale on-track and constantly kept us appraised of progress, issues to be resolved, potential solutions, etc. Left to the solicitors undertaking the conveyancing process, the sale would not have been completed as efficiently, certainly not within the same timescales and potentially, might not even have progressed to completion at all. She provided us with an extremely professional and highly effective service.
Jennifer · 19 July 2024
Agent replied · 19 July 2026
Thank you, Jennifer. We’re delighted to hear Lucy’s proactive approach, persistence and clear communication helped navigate such a complex sale and ensured everything reached completion as efficiently as possible.
★★★★★ 5/5
GoogleSawyers we're really easy to deal with from the start. Once the offer was accepted I was put in touch with Lucy Cratchley who oversaw the selling process.
Lucy kept me up to date with the sale and gave me so much information, I felt like I had nothing to be concerned about during the sale process.
Without Lucy's help and information I would have had to contact my solicitor for any updates.
However, Lucy gave me all the updates I needed. Lucy made me feel so relaxed at a time which can often be a very stressful process..
I can only say, based on my experience that Lucy is very good at what she does....
Many Thanks
Peter · 19 July 2024
Agent replied · 19 July 2026
Thank you for your kind words! We’re thrilled to hear that Lucy provided such excellent support throughout your sale, keeping you informed and at ease during what can often be a stressful process. Your feedback means a lot to us, and we’re glad Lucy’s proactive approach made such a positive impact. Many thanks for choosing Sawyer & Co, and we truly appreciate your trust in us!
★★★★★ 5/5
GoogleReally helpful and reassuringly professional - Shout out to Michaela, Emmy and Oliver - many thanks.
David · 5 May 2026
Agent replied · 5 August 2026
Thank you David! Happy we could help - sending our best.
★★★★★ 5/5
GoogleCerys was very helpful with all the questions / concerns I had.
She definitely went above and beyond in helping me find and secure the property I am now renting.
She is by far a great asset to her company.
Mike · 19 July 2025
Agent replied · 19 July 2026
Thank you, Mike. We’re so pleased to hear Cerys’s efforts went above and beyond in helping you find and secure your new home.
★★★★★ 5/5
GoogleJust woken up in our new house and thought I'd take a moment to thank R&D Royton especially Jade, Oliver and Michaela.
Jade has practically held my hand through the whole process with total …
Sue · 5 September 2025
Agent replied · 5 August 2026
Thanks Sue, glad we could help!😊 …
★★★★★ 5/5
GoogleKirsten from the Hove Branch has been an exceptional mortgage advisor. I could not recommend her enough. She is kind, patient and understanding and has worked hard to get us the best deal possible. Thank you so much Kirsten!
Kate · 19 July 2025
Agent replied · 19 July 2026
Thank you, Kate. We’re delighted to hear Kirsten’s patience, understanding and hard work helped secure the best mortgage deal for you.
★★★★★ 5/5
GoogleGreat team at Royton and Shaw. Jade, Michaela and Oliver were all extremely helpful and responded quickly to queries. The purchase of my property went swiftly and smoothly with their help.
Rebecca · 5 October 2025
Agent replied · 5 August 2026
Thanks Rebecca! We are pleased that you have found your experience with us helpful, all the best.
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