Trusted Agent profile · Rutherglen
★★★★★
111 reviews across 1 platform
218 Stonelaw Road, Rutherglen, G73 3SA
Pacitti Jones's office in Rutherglen, at 218 Stonelaw Road, is rated 4.8 out of 5 across 111 reviews on 1 platform, including 111 Google reviews rated 4.8.
Every review we hold for the Rutherglen office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from staff at Burnside branch . From initial visit from Paul to handing over keys , Lynne , Elspeth and team were approachable , efficient and very helpful with sale of our family home . They made the process as seamless and stress free as possible . Thank you Pacitti Jones for advice and support.
1/5
GoogleI attended a flat viewing back in September. The agent Elspeth was more interested in chatting to the viewer she discovered she was related to than showing others around the property. When I had to interrupt their conversation to ask questions about the property (things like "Are the fridge-freezer and machine machine included?" and "Did the previous owner live in the property?") she wasn't able to answer my questions. She said to call up the office the next week and she would have found out the answers for me. When I did call she still didn't know. The property came with a garage, but I wasn't able to see it because Elspeth didn't have the key. All in all a fairly disappointing experience, considering it was a nice property. I ended up getting a property from one of Pacitti's rivals.
5/5
GoogleSold my house with this branch recently and can’t thank the team enough, Robert especially was brilliant the whole way through the process. Things got frustrating because of the buyer and their solicitor but I felt comfortable knowing Robert was all over it!
5/5
GoogleIt was a wonderful experience buying a house through PacittiJones. As a first-time buyer, I was not familiar with the house-buying process and had many questions and concerns along the way. However, the team provided clear guidance and proper knowledge at every stage, which made the entire journey much easier and less stressful. I used several of their services during the purchase, including their solicitor, mortgage advisor, and property advisor. Each and every member of the team was professional, honest, and extremely supportive. They patiently answered all my questions and acknowledged every query I had, making sure I fully understood the process. Their coordination was outstanding, and they ensured that everything was handled correctly and legally throughout the entire transaction. Their professionalism and dedication truly gave me confidence during such an important decision. I have already recommended Pacitti Jones to many of my friends and will definitely continue recommending them in the future. A big thank you to the entire team for their exceptional service and support! ⭐🏡
1/5
GoogleTheir website states - "... you can expect from us in-depth market knowledge, professionalism and outstanding service." I'm reading through the reviews and find myself quite confused. My experience yesterday was nothing short of awful. I don't know if the individual I spoke with is naturally rude or if she was acting with discriminatory intent, but the way I was treated by the branch manager was completely unacceptable. (Lynne Campbell) In just 14 minutes, I was ridiculed, demeaned, disrespected, and even called "crazy." I was being honest about my situation and process, yet it seemed like she believed I was wasting her time. To make matters worse, the other staff members appeared to enjoy watching the whole ordeal, which only reinforces my suspicion that there was discrimination involved. She also stated that if I were trying to buy a flat contingent on my house being sold, it wouldn’t be ideal since most people prefer cash buyers. After this experience, I will certainly not be using their services for my property needs. I left the office deflated and discouraged. Lynne, here’s a tip: You never know what someone is going through in their personal life. As a customer-facing representative, it’s crucial to have empathy, regardless of whether you think someone is wasting your time. Every single person who walks into your office is a potential client. You do not ridicule. You do not dismiss. You do not humiliate. And you certainly do not treat anyone the way you treated me. There was NO professionalism and certainly no outstanding service from you.
5/5
GoogleWe had an excellent experience selling our property with Pacitti Jones Burnside. From start to finish, they provided a first class service and made the process as stress free as it could be. The online portal to manage viewings, feedback, offers, etc. was very helpful and the communication from the team was great throughout the process. I would highly recommend Paul, Elspeth and the wider team if you are considering selling your property.
5/5
GoogleHad a fantastic experience selling my property with Pacitti Jones Burnside this year. Very personal and professional service from the initial meeting through to finalising the sale, the whole process was seamless. The management of viewings was incredibly easy through their online portal which covers bookings, feedback and offers in one place so you’re always up to date and not on the phone constantly to arrange/amend bookings. We managed to achieve a street record price for the style of property which is always a bonus! I can’t recommend Elspeth and the team highly enough, having used various estate agents across Glasgow, this was comfortably the best selling experience I’ve had.
5/5
GoogleI recently used Pacitti Jones Burnside to sell my house, and I couldn't be happier with the experience. From start to finish, Megan and her team were superb. Megan was always in touch, using her experience to provide valuable advice on the merits and potential drawbacks of the different offers we received, which ultimately led to us holding out for the best offer. Her dedication and expertise made the entire experience seamless and stress-free. I highly recommend Megan and Pacitti Jones Burnside for anyone looking to sell their home.
5/5
GooglePacitti Jones are fantastic! They made the experience of selling our house go like clockwork. From the first step of arranging a surveyor, photographer to marketing, viewing and completion they were remarkable. Everything was arranged in a …
5/5
GoogleGreat experience selling with Pacitti Jones Burnside. Lynne was very friendly and professional - she was always reachable and kept us in the loop with all updates.
5/5
GoogleA five star service as always from the great team at Burnside Pacitti Jones in my recent sale . I was delighted from start to finish from Pauls valuation , great photos from Salim to the speedy sale and great communication from Lynne and her team . None of the others agents in Burnside compare as I experienced when trying to buy , from poor communication to calls not being returned . These agents need to get their act together !! I would not use anyone else !!
5/5
GoogleI was very pleased with the team at pacitti Jones Burnside. I was selling and buying at the same time and Elspeth and the team were very responsive to our needs and negotiating best price. The process was long due to a few complicated …
5/5
GoogleI used Pacitti Jones as most in my street have been sold quickly by them, it's a very popular avenue but my house needed major modernising so I went with the advice on pricing, and what id get that Paul gave me, he wasn't wrong! next I had Elspeth negotiating again very good, they also have a big database of potential buyers too including developers, needless to say my house sold in roughly 4 weeks and I got what I wanted!!! They do cost a little more but the saying you get what you pay for is applicable here they can market more effectively for you I'd say worth every penny.
5/5
GoogleGreat service from start to finish! Paul came out & was very professional & knowledgeable about the area. Then due to our impending new build move, they acted quickly and everything was sorted & on the market just a few days later! The the portal & Elspeth kept us up to date and ensured we made process & eventually chose the right buyer!
5/5
GoogleWe recently used Pacitti Jones Burnside to sell our home, and we would highly recommend their services. The communication and advice given throughout was excellent. The team at Burnside were all extremely helpful but particularly Elspeth who went above and beyond to support us throughout the process, making it as stress free as possible. Thank you!
5/5
GoogleWe recently used Pacitti Jones Burnside to sell our house and were very pleased with the service we received from Megan and the team. Megan was great at explaining the whole process to us and keeping us up to date with viewings, final sale progress etc. We would definitely recommend Pacitti Jones to friends and family for future house sales.
1/5
GoogleRecently spoke to lyn from the burnside office. What a rude woman. Pacitti Jones used to be a good company before they sold it.
Good afternoon, After reviewing our records, we have been unable to locate any information relating to you. If you would like to provide further details regarding the nature of your grievance, please contact us on 0141 334 6444. We will be happy to review the matter and address any genuine concerns accordingly.
5/5
GoogleThe team at Burnside were most helpful in our search for a new home. They provided solid advice and this left us in no doubt about using them for our sale. The sale went exactly as they said it would. They obviously know the market and are professional, friendly and a pleasure to deal with. Will definitely recommend to family and friends.
5/5
GoogleWe could not be happier with the experience we had with Pacitti Jones Burnside. We have purchased and sold with them and it is the best decision we made. Having previously been first time buyers, we were new to a buy/sell scenario and the whole team have been wonderful throughout. AnneMarie has kept us updated at every stage, Paul was friendly and assuring when coming out to value our own property. The quality and process of the photographs was absolutely excellent. Something i had been nervous about but was a really easy experience. From valuation to an offer on our home, it took less than a week. We even had help to get a home report done quickly and cheaper than we had been quoted directly. We would highly recommend, great experience overall!
5/5
GoogleWe have been absolutely delighted with the service we have had from Pacitti Jones at Burnside. Paul, Julie and Megan were supportive, informative and totally focussed from the very start. We would particularly like to thank Paul for his patience and support in the beginning when covid made it so challenging, and Julie’s daily updates once the house was on the market felt like a very encouraging and experienced hand on the tiller. We would thoroughly recommend them to anyone seeking a high professional standard coupled with a genuinely friendly and supportive manner.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recerntly sold my house through Pacitti Jones in Burnside. Paul initially came to value my property and I felt very comfortable with him and reassured by his knowledge and experience that I immediately cancelled other 2 estate agents I had appointments with. Next Annemarie came to familiarise herself with my property as she would be arranging viewing and be the first point of contact. She was really friendly and and along with Megan and Lynn kept me fully updated on what was happening with my property. Salim's photos were amazing. I am sure he was the reason I had so many viewers in one week. He made my house look so good I started to question why I was selling!! I absolutely loved the App which kept me continually updated with who was viewing my property, any conments from them and also notes of interest and finally offers. It meant little liaison was needed with the office although the staff were always on hand to explain exactly what was happening. They made my house sale virtually stress free which is definitely not what I was expecting. I would now never use anyone else and urge everyone to give them a try. Between the whole team there is a vast amount of knowledge which ensures the whole process runs smoothly.
5/5
GoogleI recently sold my property through this branch. Megan was extremely helpful in managing the process and was always in touch to make sure all was on track. I would highly recommend using this highly motivated and professional team in the selling of your property.
5/5
GoogleWould highly recommend Pacitti Jones Burnside. In what turned out to be a long, drawn out process due to a large chain, the team (especially Elspeth) kept me informed of what was happening throughout. I would have no hesitation using them again.
5/5
GoogleMegan sold our flat (in a not great location) not once but twice after our first buyer pulled out the day after lockdown was started. Not only that but she managed to get us nearly 10% more the second time around. I really loved the Paccitti Jones insight tool where you can track all aspects of the sale from websites hits, viewings to offers. Despite, having this great resource, Megan always kept up to date with us and even if there was nothing new she would call for a catch up and let me know what she had been doing behind the scenes to get folk looking. Transparency is a number 1 priority for me and I never felt like she was being anything else. If it wasn't for the fact that our new home is most likely our forever home, I wouldnt hesitate to use PJ Burnside again. Thanks so much for everything you have done (and still do! Lol) for us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pacitti Jones's Rutherglen office has 111 reviews across 1 platform: 111 on Google.
Pacitti Jones Burnside is rated 4.8 out of 5 across all 111 reviews, and 4.8 out of 5 on Google from 111 reviews.
Pacitti Jones Burnside, 218 Stonelaw Road, Rutherglen, G73 3SA.
