Every review we hold for the Rustington office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIt pains me to even give this company one star because their approach to being a letting agent has been nothing short of appalling. While they may take care of sellers/buyers/landords (ie those they can make money from) the same cannot be said for the tenants of the properties they manage on behalf of said landlords.
I have found their practices to be frankly dangerous and the casual disregard for the tenants of the properties they manage alarming.
They knowingly allowed a situation with mould to progress for years, taking advantage of the tenants lack of knowledge regarding their rights.
I dealt primarily with lettings manager Steven Jenkins, a truly awful character - disrespectful, rude, condescending and quite frankly, a dishonest man. Despite years of communication both by email, on the phone and in person documenting the mould situation, he passed the buck multiple times to the landlord, his office 'losing' years of communication, and then finally the tenant for why the situation continued for so long.
He only chose to address the situation once he has been informed that legal responsibilities had not been met by a third party and the tenant was no longer willing to tolerate the situation. The mould issue caused multiple physical health and mental health issues that Steven, being made FULLY aware of, chose to blame the landlord solely for despite responsibilities also laying with him.
The cherry on top being, after all was said and done, rather than advising his client, the landlord, that not addressing mould issues IS ILLEGAL - they tried to take the deposit at the end of tenancy and include mould on the report! (this was not upheld by TDS obviously!). Now, even after the findings from the report, they (the landlord and Steven/Glyn Jones) continue to do the wrong thing and withhold money from the tenant purely because maths is out of their ken, and so is moral and ethical responsibility.
When challenged, politely and within reason, Stevens response is first rudeness and condescension and second..shouting. He is disrespectful, patronising and a stain on the company.
The practices of the lettings department regarding mould issues are not new, having heard from other tenants who have the same complaints - their gross mismanagement of their duties seems to be a trend.
Never mind a quick google yields that their main issue is how they handle mould and repair issues in the properties they manage
PLEASE, PLEASE, PLEASE think twice before using this company. In a climate of a lack of caring and moral turpitude, do not fund another company that has the lack of ethics this company displays.
Steven is a manager - that should tell you something about the moral compass of the company when one of the 'leaders' was willing to let a tenant suffer through the illness the flat caused him, and continues to cause him stress by withholding money he is owed - and yells at him for this. AVOID GLYN JONES!!
Anna · 11 March 2026
Agent replied · 11 October 2026
We are very sorry that you have felt the need to write such a review of our service. Despite the fact this review does not appear to have been written by the Tenant that we dealt amicably for the majority of the tenancy, we are still happy to respond.
We dispute in the strongest terms the assertion that our practices are ‘dangerous’. All relevant legal certifications are provided for all properties we let and manage. There is significant legislation determining how Landlords and Agents manage rental properties and Letting Agents play an important role in ensuring compliance.
Regrettably, mould within a tenanted property is a common occurrence, more often that not as a result of condensation rather than penetrating damp. In this instance it was deemed condensation was the problem. The flat is located on the first floor of a well-maintained building, it has been modernised and has the benefit of central heating, suggesting other causes of damp unlikely. Furthermore, this is a property that we have managed since 2016, three previous tenants never reported a similar issue.
We recognise that the presence of condensation within a property can be contentious, with tenants sometimes assuming that the property is inherently damp or that something else is to blame. Very often condensation can be managed by ensuring adequate heating and ventilation. We try and offer advice on how to manage condensation, however we are occasionally met by resistance and sometimes overly aggressive responses, which can be difficult and challenging for our staff.
To suggest that we have ignored the issue is completely unfounded. It is our understanding that the Landlord personally spoke with the Tenant, and visited the property to carry out redecoration before our involvement. Once the tenant had reported the matter to us we recommended the Landlord had a survey by a specialist damp company at his expense. The findings of the report were shared with the Landlord and the Tenant. Essentially the report confirmed that there were no damp issues within the building as a result of any structural failure. The report did suggest some measures that the Landlord could make to assist, and he confirmed that he was happy to follow these recommendations. At this point the Tenant requested an early exit from his tenancy, the Landlord agreed, rather than hold somebody to a tenancy that they no longer wanted.
Previous communication would suggest the root of the issue actually relates to deductions taken from the Tenant’s deposit. These deductions were made in relation to cleaning, damage, furniture removal and rent arrears. The flat was not left empty or in a condition that would be deemed reasonably acceptable, despite the Landlord affording the tenant additional days to prepare the flat for handover. The clearance company that the Tenant had employed had actually refused to carry out the work as a direct result of the Tenant being rude to him during a telephone conversation. Once we stepped in and mediated this matter was resolved.
We understand that the tenant feels that he is still owed some money back from his deposit. However, we are satisfied that the apportionment of funds Is correct and as proscribed by TDS. The Tenant was also initially happy to allow TDS to adjudicate and did not report that he felt the sums were incorrect at the point the case was presented for adjudication. It is only after an award to the Landlord was made that this matter has arisen.
We pride ourselves on our service and the vast majority of our clients reviews bear this out. A review of this nature is both rare and disappointing. Although, I accept this matter is unlikely to be fully reconciled, we do wish the Tenant every success with his next tenancy.
★★★★★ 5/5
GoogleWe have dealt with Steve Jenkins at Glyn Jones for almost 10 years, during which time he has selected several tenants for us. All of the tenants have proved to be excellent choices, who have looked after our property and left it immaculate.
Sincerely, Steve really is a pleasure to deal with. His relaxed yet businesslike manner takes the stress out of renting, and nothing is too much trouble. At times when Steve has been away his colleagues have proved knowledgeable and helpful too, and consequently we would have no hesitation whatsoever in recommending Glyn Jones in the rental sector.
Phil · 11 August 2026
★★★★★ 5/5
GoogleA heartfelt thank you to Helen for the e way in which she handled the sale of our dear niece’s house. Knowing the circumstances that brought us to sell, she showed so much empathy which impressed us tremendously. You were very professional in your dealings and very informative as to what was happening in the process. We would not hesitate to recommend you to others if the situation arises. THANK YOU. Jacqui & Bram
Bram · 11 September 2026
★★★★★ 5/5
GoogleCollette and the team worked tirelessly to help complete my sale. They were completely professional at all times, keeping me informed of both progress and delays. They were extremely practical and supportive with the information they provided during every step. I absolutely cannot fault them and would highly recommend them to anyone wanting to sell their house. From the initial consultation, the professional photography of my property to the completion date - thank you to you all.
Deb · 11 May 2026
★★★★★ 5/5
GoogleIt was a good experience and you showed professionalism all the way
India helped us until we move in our house
Thank you India and everyone in the office who was willing to help even if India was not around you would always step in to help
Thank you Glyn jones
We are happy clients
Generosa · 11 September 2026
★★★★★ 5/5
GoogleI would highly recommend Glyn jones especially the Rustington branch.
Professional and very efficient. I would especially like to mention Colette, nothing was to much trouble From my first meeting with her to valuation . Colette kept me up to date with viewings and feedback. She was sympathetic and listened to my needs. I thought selling my house would be stressful but with Colette and the staff at Glyn jones they were amazing from start to finish. Highly recommend them.
Lucy · 11 March 2026
★★★★★ 5/5
GoogleThank you, India and the team at Glyn - Jones ! You made our unexpected move this summer a very pleasant and smooth transition. Special thanks to the gentlemen that made a viewing possible for us even though there weren't any slots available.
We love where we are now and you helped make that possible.
Timothy · 11 August 2026
★★★★★ 5/5
GoogleThe Consultant I dealt with India dealt with me in a very professional way and she tolerated me a lot, her support was so amazing throughout. She was there anytime till I settled.The other colleagues I would meet on the ground floor were amazing too...will recommend.
Trish · 11 September 2026
★★★★★ 5/5
GoogleThe team at Glyn Jones Rustington were amazing from start to finish. Helen showed us around at least 6 properties and always gave us time to have a proper viewing. She was always friendly and very professional and answered all our questions. Throughout the buying process she and Graham were always available to answer our queries on the phone. Once our offer had been accepted Helen kept us in the loop and was happy to let us come back and measure up as required. We hadn't moved for 34 years and Helen and Graham certainly made sure that the process was as stress free as possible. We can't recommend them highly enough.
Helena · 11 December 2025
★★★★★ 5/5
GoogleExcellent service from the team at Glyn-Jones, Rustington. Thanks Graeme , Abby, Collette, Helen and all. Always helpful and willing to go above and beyond. Particularly appreciated as we live some distance from the property for sale.
Richard · 11 September 2026
★★★★★ 5/5
GoogleThis estate agent literally went above and beyond for us. Moved 280 miles to start a new job and new life with my family, India was a very patient and amazing person to deal with. My wife and I, thanks you.
Kieran · 11 August 2026
★★★★★ 5/5
GoogleBig big thank you to Harriet, Victoria and the staff in the Rustington branch for enabling us to find our perfect home. They were all very helpful and accommodated our every need through to eventual completion.
Terence · 11 September 2026
★★★★★ 5/5
GoogleIndia was super helpful showing us around properties and any info or questions we had she was back to us as soon as possible. She has made the whole process of moving and house hunting super easy. Brilliant estate agents with friendly and helpful staff. Thank you India :)
Becca · 11 June 2026
★★★★★ 5/5
GoogleVery happy with the house communication very good hoping to stay here for a long time , when Refrencing was taking a long time Alison and India chased them up without myself even asking
Kate · 11 September 2026
★★★★★ 5/5
GoogleIt was pleasure to work with Glyn-Jones branch Rustington from start till the end. Especially Graham who helped us a lot at the beginning of our sale and Helen who was helpful and patient throughthe process. Very professional, smooth sale and purchase we made. Would definitely recommend.
Małgorzata · 11 June 2026
★★★★★ 5/5
GoogleWe have been very happy with the experience of selling our house with Glyn Jones Rustington.Graham,Victoria and team always kept us informed of any updates.Thank you all very much for your help.
Carol · 11 September 2026
★★★★★ 5/5
GoogleI cannot praise India Orecchia‑Fowles enough. She went over and above to help me secure accommodation for my daughter and me, taking my story to heart and treating it with genuine care. She made sure everything was within budget, suitable, and handled with sensitivity. India didn’t just do her job,she made the entire process feel supported, personal, and human. She is a true asset to her team, and I’m so grateful for everything she did for us.
Doreen · 11 September 2026
★★★★★ 5/5
GoogleWe have dealt with Glyn-Jones Estate Agents, the Rustington Branch, since my father passed away several years ago. My mother then rented out the house and thanks to the lettings department have had lovely tenants.
Sadly my mother has now passed away and her house has been sold. Graham Buck has gone above and beyond in keeping me informed every step of the way. We had a few problems which Graham sorted out for me over the phone which has been a blessing living not living close by especially at such a sad time. I am also grateful to Ian Read from the lettings department for making sure the house was left in very good order. I would always recommend Graham and Ian to anyone selling or letting their home
Christine · 10 July 2025
★★★★★ 5/5
GoogleWe had a prolonged, complicated sale but Helen was incredible. She was on the ball and followed up relevant parties and kept me updated. I am so grateful for Helen’s help as it eased the stress. She is an absolute asset to the company. Thank you.
Kathy · 11 May 2026
★★★★★ 5/5
GoogleA very professional and helpful company. Helen was so patient with me through the whole process of buying my flat through them. We had numerous problems with solicitors etc but Helen was brilliant. Would highly recommend Glyn-Jones Estate Agents. Once again many thanks for all your help.
Lindsey · 11 April 2026
★★★★★ 5/5
GoogleI bought my last home with Glyn Jones, and Graham and his team were so wonderful, that when it came time to sell of course I went back to them. They supported me all the way through the process, considering my personal situation, and were professional and kind from start to finish. They arranged a regular supply of viewers and sold my home quickly. I highly recommend them to anyone looking to sell their home.
Kaz · 26 July 2025
★★★★★ 5/5
GoogleHighly recommend Graham from the Rustington office. We had a very stressful time selling in England & moving country but the support, professionalism & expertise from him was faultless. The stress was definitely softened by Graham (& nothing to do with the estate agent!)
You’ll be in great hands! Thank you Graham!
Alison · 11 February 2026
★★★★★ 5/5
GoogleI have just got the keys for my new flat and I could not have asked for a better service from this branch. Abbie, Graham, Collette and the whole of the team were absolutely amazing throughout the process of the purchase, everything was spot on. Completely professional and efficient at every step.
I would highly recommend using their services, we encountered no issues whatsoever, they didn’t put a foot wrong.
Joe · 11 September 2026
★★★★★ 5/5
GoogleUsed Alison at Rustington for some rental business I needed sorting ! Sue was fantastic to deal
With and so efficient . Would definetly recommend. .
Thanks so much Alison and Glynn jones !!!
Dale · 11 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
