Trusted Agent profile
★★★★★
225 reviews across 1 platform
94 The Street, Rustington BN16 3NJ
Glyn-Jones & Co's Rustington office at 94 The Street is rated 4.8 out of 5 across 225 reviews on 1 platform, including 225 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the Rustington office, from every platform, shown as written. First names only.
5/5
GoogleI would highly recommend Glyn jones especially the Rustington branch. Professional and very efficient. I would especially like to mention Colette, nothing was to much trouble From my first meeting with her to valuation . Colette kept me up to date with viewings and feedback. She was sympathetic and listened to my needs. I thought selling my house would be stressful but with Colette and the staff at Glyn jones they were amazing from start to finish. Highly recommend them.
5/5
GoogleThe team at Glyn Jones Rustington were amazing from start to finish. Helen showed us around at least 6 properties and always gave us time to have a proper viewing. She was always friendly and very professional and answered all our questions. Throughout the buying process she and Graham were always available to answer our queries on the phone. Once our offer had been accepted Helen kept us in the loop and was happy to let us come back and measure up as required. We hadn't moved for 34 years and Helen and Graham certainly made sure that the process was as stress free as possible. We can't recommend them highly enough.
5/5
GoogleHighly recommend Graham from the Rustington office. We had a very stressful time selling in England & moving country but the support, professionalism & expertise from him was faultless. The stress was definitely softened by Graham (& nothing to do with the estate agent!) You’ll be in great hands! Thank you Graham!
5/5
GoogleCompleted on our first home recently and had the pleasure of Colette working on purchase. Smooth process from the start, great communication and positive throughout (even when we had some tricky hurdles to overcome!) Thank you so much Colette and team!
5/5
GoogleWe had to get rental accommodation at short notice, the team were brilliant. Arranged viewings and a swift move, the team were sympathetic and listened to our needs during a very traumatic time for us. Would definitely recommend them. Thank you Alison and the team
5/5
GoogleWe dealt with India to organise seeing and renting a flat in the area. With other viewings we had had bad experiences with agents (not on time, no keys etc). None of this with Glyn- Jones and the efficiency continued through the letting process.
5/5
GoogleGlynn Jones were our agent of choice to deal with the sale of our late mother’s park home in Bognor Regis. From the first meeting with Steve Williams late last year to take property details up until today with Russell Gautrey managing the sale to completion, the process has been smooth, efficient and totally professional. I would highly recommend this estate agency with particular thanks to Russell and Steve for delivering a 5 star service.
5/5
GoogleExcellent service given by Graham Buck and his team, in the Rustington branch of Glyn-Jones, to my brother & me in the handling of the sale of our late parents' bungalow. Graham was enthusiastic and professional throughout. He gave us plenty of helpful feedback and kept us well informed of the progress of the sale once we had a buyer. We can't fault the service provided and would highly recommend Graham & his team.
5/5
GoogleHelen from the Rustington branch was fantastic to work with, she understood what we were looking for and I cannot fault her attention to detail during our buying process too. If you want excellent customer service, I highly recommend you give them a call - thanks again Helen and team!
5/5
GoogleMoved into our new home last week after buying through Glyn Jones in Rustington. The team are friendly, helpful and proactive and helped us reach completion as the middle home of 3 in the chain. They were brilliant at helping me keep a sense of humour and keeping my hopes up when there was potential for things to go wrong! Special thanks to Graham who went over and above to help with everything I asked about. Would not hesitate to recommend them, they are what I always hoped an estate agent would be which after 25 years in our previous home, I didn’t think it was possible. They are also dog friendly in their office. That was the first test of a business, if my pooch is welcome they are off to a brilliant start! Thank you to everyone at the branch, I appreciate it
1/5
GoogleCould give 0 if I could. They called me 1 hour prior to viewing saying it has been let. I was literally driving to see it all the way from London and they called me midway. Ridiculous service!
Thank you for taking the time to leave us a review, we value all reviews whether positive or negative. Upon receiving a negative review we will always treat comments constructively to see if there is anything we can improve on. As your review suggests you were booked in to view one of our vacant properties, however your account of events is regrettably in-accurate. Your appointment was booked for 14:30 on 2nd April; we subsequently took a call in the morning from the Landlord asking us to accept an offer to rent the property from a client that had viewed prior to your appointment beng booked; our instructions were to take a deposit and continue to take enquiries on the property until such time as the application progressed. We called people who were booked in for viewings to explain the situation to them. Your review suggests that we called you and cancelled one hour prior to the viewing; in fact our phone records confirm that you were called at 11:16 in the morning (over 3 hours before your viewing) we also followed this call up with an email at 11:17. Unfortunately upon the call you were somewhat frustrated (which we understand) however your tone became rather aggressive and rude and you ended the call by hanging up. We appreciate how frustrating it can be when you are seeking a property and a viewing is cancelled particularly when travelling some distance to view. We did offer to come out and meet you at the property and show you around in order that you may take it in the event that the current interest did not proceed, however you seemingly were not content with this. We are sorry that you have had this experience however the rental market at this time is particularly competitive and there is often a number of people interested in the same property. We are duty bound to follow our client’s instructions; in this instance we have followed instructions and let you know about the other interest in as timely manner as possible. With regard to your review we understand that people are at liberty to write whatever they wish, however in order to be able to improve our services where necessary following feedback we would ideally prefer the content of reviews to be accurate and truthful, we do however wish you every success with your search for a property.
5/5
GoogleAll the staff at Glyn-Jones in Rustington were unfailingly friendly, helpful and professional. I had constant feedback and assistance with anything I needed. Highly recommend
5/5
GoogleWe have recently sold our parents house using Glyn Jones, specifically Colette and Richard who have both been incredibly helpful. The sale of this house was somewhat emotional, and from our first meeting Colette was kind and empathetic. Contact was easy and updates always regular, they really made a stressful situation straightforward and I couldn't be more grateful to them. Wouldn't hesitate to use them again in the future.
5/5
GoogleSpecial thanks to India and the team for making me feel very comfortable regarding the process of being a first time tenant. Very approachable, attentive to my requests and taking much of the stress out of …
5/5
GoogleAlison was a joy to work with and managed to find us the perfect place in record time. We couldnt be happier with our experience with Glyn-Jones. Highly recommended, call Alison today!
5/5
GoogleStaff at Glyn-Jones in Rustington were extremely helpful and went out of their way to support my purchase through their office. They made my purchase run smoothly alongside my sale via their other office in Littlehampton. Both teams communicated with each other for both sale and purchase and were in touch with buyers/sellers/solicitors, keeping everyone informed and pushing progress forward. Really appreciate their help and support with my sale and purchase. Thanks go to all involved.
5/5
GoogleVictoria at Glyn Jones was ever so helpful and lovely during my house purchase, she was always on hand with prompt replies and great customer service. Had multiple viewings of which she was happy to oblige and I couldn’t be happier with glyn jones as a result, she’s an absolute asset to your business, thank you to all staff at Glyn Jones!
5/5
GoogleI had a stress free experience with this agency . They had very good communication throughout. India was very helpful with everything and very professional. …
5/5
GoogleGlyn-Jones handled our sale in July 2024; it was an faultless service which far exceeded our expectations, with Richard Stern ensuring we were constantly updated to any developments whilst having a calming presence. We have used other estate agents in the area however this was a completely different experience, a big thank you from us to Richard and the team.
5/5
GoogleGraham and his team at Glyn Jones provided us with a very friendly and informed service, when we sold our mothers house in Rustington. Dealing with the sale remotely from 60 miles away was not going to be as easy as if we were living at the property, and any difficulties were comfortably taken care of by the team at Glyn Jones. We would strongly recommend their services, based on their local knowledge and their commitment to a thorough service. We are grateful for all their help.
5/5
GoogleIt's a shame I didn't sell with Colette and the team at Glyn-Jones, as only purchased with them. Kept me totally in the loop, listened to me and was 100% professional at all times. Took alot of the stress out of the whole moving process, could not of done more for us, will totally recommend in the future.
5/5
GoogleWe would highly recommend Glyn Jones. In the Rustington branch Graham Buck and his team are all fantastic. Very professional. We have used their services a couple of times now and would have no hesitation in doing so again.
5/5
GoogleAbsolute excellent customer service! I was looking for a rental, Lauren was the only letting agent that actually assisted and really tried to find me the right property, all others that I was registered with really didn’t show any interest! She constantly kept me up to date, liaised with other offices and honestly delivered excellent service! Highly recommend, the whole process from viewing to moving in was seamless and excellent! I’m now very happy in my new home!
5/5
GoogleThere's something very magical about meeting a skilled negotiator and understanding that they will do their best to achieve a positive outcome for everyone involved. Thanks to Colette for all her knowledge and expertise on property. I would highly recommend Glyn-Jones for the ability to remember who you are and what you're looking for as a buyer; thereby "sealing the deal" to the benefit of all parties concerned.
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Glyn-Jones & Co's Rustington office has 225 reviews across 1 platform: 225 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Glyn-Jones & Co Rustington is rated 4.8 out of 5 across all 225 reviews, and 4.8 out of 5 on Google from 225 reviews, checked 9 October 2026.
Glyn-Jones & Co Rustington, 94 The Street, Rustington BN16 3NJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.