Trusted Agent profile · Rushmoor
Verified
★★★★★
2,197 reviews across 3 platforms
175 Victoria Road, Aldershot, GU11 1JU, Rushmoor, GU11 1JU
Prospect's office in Rushmoor, at 175 Victoria Road, is rated 4.7 out of 5 across 2,197 reviews on three platforms, including 302 Google reviews rated 4.9.
302
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,859
Reviews on Trustpilot
Business-wide
Send Prospect Aldershot a message.
Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
5/5
Trustpilot1 Year Review
Having used Prospect for just a year. I found their service to be outstanding. Beckie Baxter was our property manager and she ensured that we were well taken care of. Any issues we had was handled in a timely and efficient manner. Even when we unexpectedly needed to extend the contract, Beckie and her team leapt into action to make sure we could remain the extra time. Great service.
5/5
TrustpilotBeckie Baxter
I have dealt with Beckie Baxter on numerous occasions whilst being a tenant, in some cases through some difficult times and most recently as I’ve extended my tenancy agreement. Beckie has always kept me informed on all matters and guided me through the documentation and also chased me (politely) when needed. Beckie is always amiable and professional ensuring that all is well with myself and the flat. It’s always a pleasure to deal with Beckie.
5/5
GoogleVery happy with the service and would recommend to any landlord
Thank you so much for your kind words, We really appreciate it and are delighted you’re happy with everything.
5/5
TrustpilotA pleasure dealing with Katie from Prospect.
What a pleasure dealing with Katie from Prospect, Professional, caring and always available to assist you where necessary. I would recommend Prospect for anyone looking to rent property.
Hello Graham, Thank you for the great 5 star review! Lovely to hear that Katie was able to help you have a great experience with us :) Kind regards
5/5
TrustpilotEasy Breezy
Right from the start, Stefano was very helpful and encouraged me to ask him if I had any questions at all. As this was my first time renting this was greatly appreciated and no question I had went unanswered. He showed a great deal of interest in my customer experience and made me feel at ease throughout.
5/5
TrustpilotFriendly,
Really impressed with the service from Prospect, and Demi and Shaun in particular. We have just exchanged - it was a bit of a drawn out process (isn’t it always!) but I have no doubt it would have been much much longer without the tireless work of Demi and Shaun- always at the end of an email or telephone. They helped moved things along and were great at arranging extra viewings for us and accompanying builders and surveyors to keep pressure on. The communication has been fantastic throughout and I wouldn’t hesitate to recommend them. Hopefully won’t need to move for some time (!) but if/when we do decide to move I will definitely be calling Prospect.
5/5
GoogleNatasha was so welcoming and helpful. She really made us feel that she knew what she was talking about and was happy to help us find our next home. She was bubbly throughout the viewings and understood our needs and how to help us best on the day. Would definitely want to be shown houses by her in the future. Thank you
5/5
GoogleI had an excellent experience with Sonam. He was professional, knowledgeable, and always ready to help with any questions or concerns I had. Communication was clear and timely throughout the entire process, making everything smooth and stress-free.
Hello Aakriti, So happy to hear Sonam has made your experience smooth and stress-free. Enjoy your new home.
5/5
TrustpilotThe overall experience with Prospect…
The overall experience with Prospect was excellent. I rented and later sold my house with Prospect. They are very professional. I used their fully managed services and they managed my property really very well. I would like to mention specifically here Mr Daniel Abreu who was really helpful during the entire selling process for my house. I would highly recommend Prospects fully managed services for anyone who’s looking to rent their house.
5/5
TrustpilotGreat experience
Beth Murphy was fantastic during my property viewings, and kept me up to date every step of the way, making sure the process went smoothly. I would highly recommend Prospect.
Thank you for your 5* review, Harriet.
5/5
TrustpilotFlat for my mother
I am purchasing a purpose built flat for my 84 year old mother who really doesn't want to move. Had a viewing with Grace and she totally put my mum at ease, had the patience to put up with mums hearing aid not working and just made the whole viewing a pleasant experience. Dealt with my questions very quickly afterwards and now we are looking forward to completion and getting mum in. Thank you Grace
5/5
GoogleSonam has been great through this process, providing very knowledgeable answers and making it an stress-free time. Would 100% recommend.
4/5
TrustpilotDanniella Wylie makes all the difference!
Like every business it's all about the people. Danniella is thorough and always gets to the task in hand. She's proactive and listens to what I have to say diligently, be it good or bad. Things do go wrong, no fault of Danniella, but when I raise an issue she grabs 'the bull by the horn' and gets it sorted. People and their commitment to service are the secret (but simple) recipe to building happy customers - Danniella has this nailed down and practices it in every interaction I have with her - [5 Stars].As for Prospect the business, I am always cautious of letting agents as a Landlord, but to be balanced while we have had a few occasions to disagree they have always been reasonable and that is the source of building trust and loyalty [4 Stars].
5/5
TrustpilotVery Professional
Very professional company. Matteo and Charlotte were very thorough in their task of finding tenants. Nikki Gardner is an excellent property manager. Nikki responds quickly to emails and calls, resolves any issues to our satisfaction.
5/5
GoogleShaun and Demi at Prospect have been absolutely fantastic throughout our move-in process. They were professional, responsive, and made everything feel seamless. We truly appreciated their support and would highly recommend Prospect to anyone planning a future move!
Hi Rose Thank you for your feedback! So glad we could help you with the process and get moved in to your new home. Enjoy!
5/5
TrustpilotDEMI DE GOUVEIA IS AWESOME
DEMI DE GOUVEIA IS AWESOME Demi has been helping me to look out for properties to buy in aldershot. She is very well informed on all the properties she presents and very helpful . Great Job 👍
5/5
TrustpilotBeth at Prospect was fantastic
Beth at Prospect was fantastic. Her communication was amazing and she always came back to me with answers to my questions quickly and efficiently.she really made the whole experience much less stressful then it could have been! Thanks Beth.
5/5
GoogleGoing through the process was very difficult as hadn’t done anything close to this before. Dex was really helpful and patient as well as very friendly. It’s really refreshing when someone guided you through the process providing such clarity in a light hearted manner. Thank you Dex
5/5
TrustpilotI recently went through a very bad time…
I recently went through a very bad time in my life, as I lost my husband very unexpectedly. Saffron and her team at Prospect were wonderful, caring, supported and helped me change everything over to my name. Then when it was time for me to move, Saffron was again there. Nothing was too much trouble and she always replied to my emails promptly. I would highly recommend her and Prospect Realty.
5/5
GoogleGreat service from the team at Prospect. They have looked after two of my properties for many years now and I always get great service. Matt and Kelly are particularly helpful. Everything is well organised with detailed reports, and quick resolutions to any repair works or fixes by a good team of contractors. I would recommended them to any residential landlord.
5/5
GoogleAmazing experience and help from Sonam, very informative, helpful and answered my questions amazingly, would definitely recommend prospects and Sonam especially, will be sure to reach out again if more properties catch my eye
Hi Louis, Thank you for your review and we're happy to hear Sonam was able to assist you and hopefully we can be of assistance again soon. Best Wishes From all the Team - Prospect Estate Agency Aldershot
5/5
GoogleExcellent Service.From the moment we received exemplary service.Special thanks to Les, Kelly,chris, jordan. All so easy to deal with and very helpful! Highly recommended!
5/5
TrustpilotKenny was super helpful and…
Kenny was super helpful and professional with the viewing today. Will definitely keep in touch as I would like to continue working with them to build my investment portfolio!
Thank you for your 5* review, Frances.
5/5
TrustpilotFriendly and professional
Demi was an excellent agent, her choices of property were spot on, she was so friendly and helpful. I am definitely staying with her and the agents as it has been such a good experience so far.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Prospect Aldershot a message.
