Trusted Agent profile · Runnymede
★★★★★
1,430 reviews across 3 platforms
19 St Judes Road, Englefield Green, TW20 0BY, Runnymede, TW20 0BY
Stirling Ackroyd's office in Runnymede, at 19 St Judes Road, is rated 4.4 out of 5 across 1,430 reviews on three platforms, including 111 Google reviews rated 4.9.
111
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,318
Reviews on Trustpilot
Business-wide
Every review we hold for the Runnymede office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service from Antonios!…
Antonios responded to my enquiry with a matter of minutes which is what stood out to me. He helped me out with local market knowledge and pricing regarding marketing my property for rental. The team secured a tenant within the first two days. Highly recommend Stirling Ackroyd.
5/5
TrustpilotGeorgia from central team was such a…
Georgia from central team was such a great help when I decided to register as an applicant to find my first property! She was friendly and attentive. She made me feel at ease and took some of the stress of finding a property off! Great customer service.
5/5
GoogleTownends Estate Agents In Englefield Green have been a very approachable, friendly and supportive team. They were quick to set up the selling process and when the property went under offer they kept us informed at every step. They were only a phone call away for any questions and I wouldn't hesitate to use their services again.
5/5
TrustpilotSandra amazing service,
Sandra, gave us wonderful advice, and is very helpful with our needs in buying our first home, she had all the answers we were looking for.Amazing service!
5/5
TrustpilotGreat service from Stirling Ackroyd
Great service from Stirling Ackroyd, they managed to let out my flat without having to go to a traditional high street front. They provided me with a tenant very quickly and promptly. Thanks again for all your help.
5/5
TrustpilotGreat service
Really great estate agents, friendly service and not rushing or assuming anything. Spoke with Alex who was fantastic and followed up requested info immediately.
5/5
TrustpilotMade my move, as a tenant, very easy
Attentive staff, keeping me updated as a tenant throughout the process and always super willing to help out, even for the smallest things. I was expecting moving in to be hard but all of it was really easy.
5/5
TrustpilotMy property manager is the best!
My property manager, Clive Martin, is the best I never had in my life as a landlord. Always there, solving problems and proactive. I hope he will not be moved in a different position. In general the agency S. A. is giving a very good service.
5/5
TrustpilotValuation
We were visited today by Jessica. She was very professional and lovely. Her character put us at ease, she was a pleasure to welcome into our home. Thank you
1/5
TrustpilotSunbury lettings
Sunbury branch, Absolutely useless establishment, had ongoing leaks for 5 months, still not fixed no extract fan in bathroom, damp throughout home also boiler (hot water) works when it wants.. abysmal maintenance customer service,
5/5
TrustpilotCustomer services
Magdalena gave us wonderful service, and is very helpful with our needs in attending me over the phone and always very attentive and friendly. Amazing service!
5/5
TrustpilotMove In Team - Fantastic Service
I have rented through Townends/Stirling Ackroyd and have had nothing but helpful experiences.Bekky in the move in team was my main point of contact and was so helpful but if ever she was unavailable anyone in the team was always so willing to help.Highly recommended them!
5/5
TrustpilotProfessional and efficient service
Professional and efficient service - both Nick and Oli helped push through the sale when it hit a few snags at the end and even made sure our plants were watered whilst we were away.The online presentation of the property was also superior to other agents.
5/5
Trustpilotamazing service from Daniel in the head…
amazing service from Daniel in the head office team. I Called in to buy my first home, Daniel helped me through the process and booked me in for a viewing then sent me over other property matches that I was looking for. I would highly recommend
1/5
TrustpilotNever ever use -worse company I have ever known
This company is totally unprofessional Unreliable and incompetent You can never get hold of them in a timely mannerThere is no follow upThey are over the last 2 years and many incidents truly consistently bad on every possible level
5/5
TrustpilotJake Ryan
Jake RyanThank you for being very courteous in your approach, detailed and patient in taking my request and also being very helpful. You are the best, thank you once more.
5/5
TrustpilotNelson from Stirling Ackroyd was very…
Nelson from Stirling Ackroyd was very helpful and instrumental in finding the right property for me and my family. I am very happy with the flat and would recommend him to everyone who need any help in moving to a house
5/5
GoogleStaff very friendly, polite, helpfull and understanding
Hi Chris, thanks for the fab 5* - Claire
5/5
TrustpilotEfficient and friendly
I called Stirling today and they called me back to set up a viewing. David, the person I talked to, was very efficient, and provided all the information I needed. Very friendly and effective indeed.
1/5
Trustpilot**WARNING, AVOID COMPLETELY**
WARNING! DO NOT USE THIS AGENCY!Incompetent, unreliable & by far the worst customer service i've ever received.They're a circus run by clowns.I could go on & on detailing all the issues we had with them but they're not worth any more of my extra time. DO NOT USE THIS AGENCY TRUST ME PLEASE!!
5/5
TrustpilotProfessional, responsive team
I have been using the same agent the last four years. It's a very professional team and committed to getting the property let to landlord's requirements. Good communication and responsive to feedback. Melissa and Rebecca in particular have been very helpful in last year's process.
5/5
Trustpilot5 Star Service
I called in to view a property and came through to James in the head office. He was incredibly helpful, knowledgeable and offered a sound and solid service. I wouldn't hesitate recommending this company. A 5 star experience.
1/5
GoogleThanks for hanging up on me
We are disappointed to hear how unhappy you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@stirlingackroyd.com with any concerns you have as I would like to make sure that any outstanding issues are resolved ASAP. Thank you, Claire
5/5
TrustpilotExcellent service
We were really pleased with the survey we have recently received.Richard Jobling provided a detailed and professional service , we received the report the day after the survey had taken place Excellent service
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