Trusted Agent profile · Ruislip · Middlesex
Verified
★★★★★
1,404 reviews across 2 platforms
106 Victoria Road, Ruislip, Middlesex, HA4 0AL
Lawrence Rand's office in Ruislip, Middlesex, at 106 Victoria Road, is rated 4.6 out of 5 across 1,404 reviews on two platforms, including 1,354 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Lawrence Rand, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
5/5
Google‘Renting in Newcastle for the first time has been so easy and relaxed, would highly recommend Mansons. The service from Kirstey and all the team has been fantastic, can’t wait to move in’
Hi Natalie, we are really glad that you have enjoyed your experience with Mansons. We wish you all the best in your first new rental property. Thanks from Kirstey and the Team at Mansons
5/5
GoogleThank you Sally and Richard for your help and expertise in selling my house. I would highly recommend you to anyone selling their home
5/5
GoogleMany thanks to Paul Ryan, Manager at Ruislip Manor Branch & all his team for their professionalism, patience & friendliness throughout the long process of selling. Great personal service and consideration.
Dear Marilyn Many thanks for your kind words this means so much to the team … More
5/5
GoogleLawrence Rand were excellent through the whole process of selling my house. At all times keeping me informed of how my sale was progressing. With special thanks to Hayden and Paul.
Dear Patrick Many thanks for your kind words this means a lot to the team … More
5/5
GoogleI had an excellent experience working with the estate agents during the property purchase. Their professionalism, attention to detail, and dedication were truly commendable. From guiding me through the entire process to promptly addressing …
Many thanks for your kind words this means so much to the team and we wish you all the best for the future … More
5/5
GoogleMy experience with Lawrence Rand agent especially Harry Tibbey was superb and excellent. I recommend👍👍👍 …
Dear Pawel Many thanks for your kind words this means a lot to harry and the team … More
5/5
GoogleWe dealt with Mandeep, and she was absolutely brilliant from start to finish, very responsive, hard working, she took everything on board and was extremely friendly and helpful.
Many thanks for your review this means so much to the team at Lawrence Rand Kind regards … More
5/5
GoogleRebecca at the Eastcote branch is fantastic! Professional and Efficient, I couldn’t ask too much of her even when I had to do multiple viewings to make up my mind. She was in contact at all stages and made conversation really easy. Couldn’t of asked for a better estate agent - for once moving really wasn’t a hassle! Thanks Rebecca!!
5/5
GoogleBrilliant service. Everything was handled quickly and efficiently, and the entire process was transparent and laid out clearly from the initial enquiry. Would definitely recommend Mansons to anyone looking to rent in the area.
Ally - May I take this opportunity to thank you for taking the time to leave a lovely review about your experience with the Mansons Property Consultants team. I was thrilled we were able to find you a suitable rental apartment and we hope you enjoy Newcastle Quayside living. You were a dream to deal with so thank you to you also. Kind regards - Gav & the Team
5/5
GoogleI am very much satisfied with the service . I was able to get a very good flat for rent in the required location through this Agency. They were very through out the process and they were transparent. I would like to thank Mr ‘Anish Shukla’ …
5/5
GoogleMy experience was smooth and great from day 1
5/5
GoogleGav in the office was super friendly and helpful. Everything was sorted quickly and efficiently with little hassle. The whole experience went smoothly, and Jonathan was patient and very helpful when showing us around properties.
Jemima many thanks for taking the time to leave feedback, which is greatly appreciated. Will pass on to Gav and Jonathan.
5/5
GoogleBest and very helpful. Easy to follow instructions and no hassle. will recommended to family and friends. Special thanks to Hayden and Alec
Dear Vitalii Many thanks for your kind words this means a lot to the team … More
1/5
TrustpilotDont rent through them. Just don't do it to yourself!!
Rented through them, with confirmation via email that it was managed. Peter Lawrence, the director of Lawrence Rand has had a longstanding relationship with our landlords and so I feel this had an adverse effect on our subsequent services from the lettings department and himself. Despite no evidence that my family was to blame for a flooring fault, along with dismissing our own concerns with other areas that, had they been investigated would have most likely indicated the real issue that wasn't discovered until after we had moved out, which is also questionable as the landlords entered without permission before 6am, before endeavouring to threaten us and withhold over £1k worth of our belongings. We only moved out because of this, our landlords and Peter threatening us with a s21, but "allowing" us to leave earlier if we wished. At this point they had all attended a meeting at our home in relation to the flooring, verbally abused us in front of our five (3 of whom have neurological disorders) children, and demanding we pay full costs for the flooring despite us not being to blame. And they expect to have us give them our full deposit because we had to use our last month's rent to get away from that house, the interfering neighbours and to put ensure our children's mental well-being, even though our time there was cut short that month as it was and we had incurred a much higher amount of financial loss due to their joint pressure in getting us to leave. Oh, and we had two rabbits they weren't aware of that they couldn't give us a reason as to why we shouldn't have them - as per our dodgy tenancy agreement. We didn't receive an EPC upon moving in or prescribed information. Our requests for the PI have been ignored and we have now been told we have to pay £50 to have it served. Have a laugh. Peter Lawrence has also denied the fact Lawrence Rand was managing the property, possibly because he could have been giving mates rates... He has stated he won't be getting involved with our dispute, yet has taken over all email response to us that he has been copied into. He said they'd requested permission in writing before entering unlawfully, knowing had moved all of our belongings into the new house and we still had a few days left in possession. Out of character for them as they usually send an email or text, but hadn't this time and it's obvious. We haven't been allowed to see checkout photos and have been told we will have to pay the landlord £100, despite us having the right to see them given they'd like our complete deposit, with complete disregard to the deposit being OUR money and the onus being on them to prove as to why they should be entitled to any of it. So far I have covered the lack of proper deposit protection, disrepair, what I assume is illegal eviction, harassment, assumed abandonment and also "disposing" of our property without taking reasonable steps to ensure it is returned to us. And then they they took the liberty of serving an eviction notice on the property, once they'd entered unlawfully, stolen our belongings and knew we had moved out already. The s21 is of course, invalid anyway because of them not serving the proper prescribed information but I guess it at least gives all the other residents of Torrington Road a sob story that Lawrence Rand and our ex landlords can all gain a bit of sympathy from. I have reported them to ARLA and will be contacting the Property Redress Scheme, which I think I should have done before ARLA, but oops. There have been so many breaches on their part throughout this whole situation, but they belittle our own experience in leiu of banging on about our own. Those being us having one more tiny dog than they SAY they had allowed us to have, but later changed to two more dogs than they'd "said", our arrears of less than 1 month, due to moving costs and the fact we had two rabbits that they couldn't give us a reason to not have. I really don't recommend renting through them. They don't know their a*se from their elbow, have no respect for the law and are childish beyond belief when it comes to attempting to communicate with them.
We categorically deny the false and defamatory statements made in your review. Throughout the course of your tenancy, Lawrence Rand acted entirely in accordance with legal and professional standards. The property was managed appropriately, and all procedures were followed correctly, including the issuing of required documentation and notices. Your allegation that we misrepresented our role, or acted unlawfully in any way, is entirely false. To further clarify, your tenancy was subject to over 12 months of unpaid rent, which placed considerable pressure on the landlord and their ability to maintain the property as an investment. Upon vacating, you left numerous personal belongings at the premises. Contrary to your claims, neither Lawrence Rand nor the landlord entered unlawfully or removed any items. In accordance with the law, a written 14-day notice was clearly posted on the door advising you to arrange collection by calling a dedicated number. At no stage did you engage with this process. This pattern of behaviour, abandoning a property with outstanding rent and making unfounded allegations, has been observed in multiple previous tenancies with other landlords. It is deeply concerning and does not reflect responsibly on your part as a tenant. As for your claims regarding deposit handling and eviction, all processes followed were legally compliant. The landlord took the appropriate legal route, including serving notice. We also note that ARLA Propertymark found no grounds to pursue your complaint, confirming that we fulfilled our obligations correctly. We take our responsibilities seriously and act with professionalism and integrity in all dealings. We will not tolerate false statements made in a public forum that misrepresent the facts or seek to damage our reputation. This matter is now closed.
5/5
GoogleOn behalf of me, my family and mum Josephine, I would like to say a big thank you for all the efforts of everyone I had dealings with, Paul, Alec, Glenda and Hayden. Although it was a stressful time trying to eventually exchange contracts, it was much appreciated all the efforts of everyone involved. With Alec Joining the team during the marketing process, to also add some helpful points. My flat wasn't the easiest to sell but I got an offer to much surprise and I was happy to accept with the efforts of the team. Thank you once again and good luck in the future.
Dear Andrew Many thanks for your kind words, we are delighted that we got you all moved, From all of us at Lawrence Rand we wish you all the best for the future Kind regards Peter Lawrence and the team
5/5
GoogleNick has a comprehensive knowledge of the area and instilled an absolute confidence in his ability to get the job done.thoroughly recommend Mansons.
Thank you so much for you kind feedback Karen, it was my pleasure. Nick
5/5
GoogleAfter having no luck with the development of my own property, Mansons made renting a property short term so easy and quick. The whole process was stress free... just what I needed.
Catherine, it was a pleasure in finding you a short term rental in Newcastle until the completion of your own home. We wish you all the best in the future with both your rental property and your new home. Thanks from all the Team at Mansons
5/5
GoogleJamie Clifford at Lawrence Rand provided an exceptional experience from start to finish. Their expert knowledge of the local market, proactive communication, and outstanding negotiation skills ensured a seamless and successful sale. Jamie's …
Many thanks for your kind words this means a lot to Jamie and I will ensure I pass this onto the team as well … More
4/5
GoogleVery helpful tool in the search for an estate agent. Lots of useful tips in negotiating rates etc.
1/5
TrustpilotTerrible customer service and no respect for the house
Terrible customer service. Having met with Peter and Vicky at my house they assured me that only vicky would be showing people around my house as I was not going to be in the country. After the first 2 viewings another lady was sent round to show the potential buyer the house. (Saturday Staff who knew nothing about the house). The lights were left on and the loft window was left open! Also the potential buyer ended up asking me about the house - clearly questions that Lawrence rand should have known and mentioned the buyer. After this I was then phoned by another Gentlemen/sales person in the company to show someone around and when I asked a few details about who it was that was coming to view he seemed extremely put out that I was asking, in addition to this it would seem again that vicky was not doing the viewing. I would not recommend this estate agent ever!
Thank you for your feedback. We're sorry to hear that your experience did not fully meet the expectations set during our initial meeting with Peter and Vicky. While we aim to have consistent viewing arrangements wherever possible, there are occasions, particularly over weekends, where other team members may need to step in to ensure scheduled appointments go ahead. Our accompanied viewing staff are always briefed beforehand, but we understand your preference for continuity, and we’re sorry this wasn’t maintained in every instance. With regard to the comments about the property being left with lights on and the loft window open, we have no record of this being reported to us at the time. Had it been brought to our attention, we would have investigated it immediately. We also apologise if a member of our team came across as unhelpful when you requested details about a viewing. You are fully entitled to ask questions about who is visiting your property, and this should always be met with professionalism and transparency. At Lawrence Rand, we take our client relationships seriously and strive to deliver a high standard of service. While we regret that this experience did not meet your expectations, we thank you for your feedback and wish you all the best moving forward. Kind regards,
1/5
TrustpilotLawrence Rand Estate Agent AT Pinner HA5 1RF
Recently tried to arrange a viewing with them and they gave a real hard time just to book appointment. I had to constantly chase them for the update. They messed up the address and provided wrong property details and then to add to further agony on the appointment day the sales agent turned up 1/2 late!! Sales Manager apologised but I think it was too little too late as he must be aware of the whole procedure. SUGGESTION- PLEASE INCREASE THE NUMBER OF STAFFS IN YOUR AGENCY OR DON'T CHARGE SUCH A HIGH COMMIISSION.
Thank you for taking the time to share your feedback. Firstly, I want to sincerely apologise for the experience you’ve described. What you have outlined is not the standard of service we expect to deliver, and I completely understand how frustrating that must have been. We have attempted to make contact with you via Trustpilot (Trustpoint) so that we can fully investigate the situation and understand exactly what went wrong, as we take matters like incorrect property details, communication delays and lateness to appointments very seriously. While our Sales Manager did apologise at the time, we would still welcome the opportunity to speak with you directly to ensure we properly address your concerns and review our internal processes where necessary. Regarding your suggestion, we are continually reviewing staffing levels, training and procedures to ensure we provide a high-quality, professional service that reflects the fees we charge. Constructive feedback is important to us, as it helps us improve. Please do contact us directly at the office and ask for me personally so we can resolve this properly. Kind regards, Peter Lawrence Director
5/5
GoogleI would like to say a big thank you to harry at lawrence rand estate for being such a great agent to me and for helping me to find a lovely apartment, he is vary reliable i can reach out to him with my concerns and get back a positive …
Dear Alecia Many thanks for your kind words, this means a lot to harry. … More
5/5
GoogleI would definately recommend LR. They were able to give me the most competative price, and were quick, thorough and proffessional. Hayden, in particular, put a lot of effort in to get the sale over the line, including when the buyer tried to play games right near the end! Many thanks.
Dear Steven Many thanks for your kind words and I will pass this onto Hayden and the team … More
5/5
GoogleVery quick to deal with our requests, great and friendly customer service, very responsive. Would recommend 100%
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Yes. In The Trusted Agent 2026 awards: Lawrence Rand, Ruislip Manor won Platinum.
Send Lawrence Rand a message.
