Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMost unsupportive and unprofessional company I have ever encountered. Moved in to a house that was covered in mould and had to request the property be cleaned on numerous occasions only to receive a leaflet claiming the mould was down to condensation.
When the mould was finally cleaned by a contractor the work done was cheap and shoddy and problems resurfaced almost immediately. Then when it came to moving out we were requested to have the house professionally cleaned, which we did and they came back saying the house was not cleaned to a professional standard supplying pictures they took of the mould and other issues we came to them with at the start of the tenancy.
We were then charged out of our deposit for uncleanliness, even down to 1 grain of rice in a cupboard even though we had the whole house professionally cleaned. The deposit was only returned after constantly emailing and asking them for it 22 days after leaving the property. DO NOT USE THIS MONEY ROBBING COMPANY.
Calum · 6 September 2023
Agent replied · 6 September 2026
Hello Callum, sorry it’s come to the point you’ve felt the need to leave the review in the first place. Have forwarded the content of the above to our senior property manager who is going to investigate and will then make contact with you to discuss.
★★★★★ 5/5
TrustpilotGreat service throughout
From valuation to completion we were extremely pleased with the customer service we received. The solicitor which was recommended by Lawrence Rand was professional and kept us up to date throughout. A big Thank you to Hayden and the team.
Tina · 29 December 2022
Agent replied · 11 May 2026
Thank you so much for your kind words!
We’re delighted to hear you were pleased with the service from start to finish, and that our recommended solicitor helped keep everything on track throughout the process. Hayden and the team really appreciate the shout-out, it means a lot.
Wishing you all the best in your new chapter, and if we can help again in the future, we’d be more than happy to.
Warm regards,
★★★★★ 5/5
GoogleCeejay, was highly professional explaining in details about the property and showing me around.
Elizabeth · 28 February 2026
Agent replied · 31 May 2026
Thank you so much, Elizabeth. I’m absolutely thrilled we found you your new home and I’m really looking forward to handing over the keys next week! Ceejay 😊 …
★★★★★ 1/5
GoogleI never give 1 star every I was look to rant property from them but I they took 400pouds for secure deposit we give all perform they ask and after they are tell out guarantor to give his online banking and HMRC access they are totally lied …
Nikki · 20 March 2025
Agent replied · 20 March 2026
Dear Nikki Patel,
Thank you for reaching out and sharing your concerns regarding the referencing process. I would like to address the points you’ve raised to ensure clarity and … More
★★★★★ 5/5
GoogleHarry has been absolutely amazing property manager. He has helped us through a very bad tenancy, chasing, following up and keeping us regularly updated throughout the process. It was good to to know that things were taken care of. Harry and …
Neha · 8 October 2022
Agent replied · 30 September 2023
Many thanks for your kind words this means so much to our property management department … More
★★★★★ 5/5
GoogleDenny, I just wanted to sincerely thank you for all the effort you put into helping me find the right rental property. Your dedication, patience, and professionalism made the entire process so much easier and more comfortable. I truly …
Sandeep · 21 June 2025
Agent replied · 20 March 2026
Dear Sandeep,
Thank you so much for your kind and thoughtful message, it genuinely means a … More
★★★★★ 5/5
GoogleMatt is a brilliant estate agent. He is really accommodating and arranged viewings at short notice. When showing my husband and I the property he helpfully pointed out what building work could be done and informed us of planning laws etc. He’s really knowledgeable. Thank you Matt for all your help in our house search!
Vicky · 18 June 2020
Agent replied · 18 June 2026
Hi Vicky
Thank you, I'm really pleased you you enjoyed your viewing experience with Ewemove. … More
★★★★★ 5/5
GoogleI recently had the pleasure of meeting Oliver during a property viewing. I found him to be incredibly helpful, with extensive knowledge of the area and a receptive attitude. His video walkthrough with commentary was particularly valuable, …
Jasim · 12 July 2025
Agent replied · 12 July 2026
Many thanks. We pride ourselves on our local knowledge and really get to know our properties. Anybody can "open a door". Hopefully we will be back in touch with you soon!
★★★★★ 5/5
TrustpilotHappy landlord
As a landlord, Lawrence Rand has made the letting experience stress free. I’ve let two properties in 2020 and dealt with Mandeep and more recently Rebecca. They were able to turn around the properties very quickly and the contract process was streamlined with their online facilities. Very happy with the service and highly recommend.
Munira · 26 August 2020
Agent replied · 11 May 2026
Thank you so much for your kind feedback. We're delighted to hear that you've had a smooth and stress-free experience letting your properties with us.
Mandeep and Rebecca will be especially pleased to know their efforts made a positive difference, and it's great to hear our online systems helped streamline the process for you.
We truly value your continued trust and look forward to assisting you again in the future.
Warm regards,
★★★★★ 1/5
GoogleAVOID AT ALL COSTS - I really didn’t want to write this review but I’m fed of up being threatened by this company for something I didn’t do. People need to know how this company works, it is unethical. …
James · 10 April 2026
★★★★★ 5/5
GoogleAnish was very helpful throughout the entire process. He was very understanding of my situation, especially since I was arranging everything from abroad. …
Eduard · 13 June 2025
★★★★★ 5/5
GoogleI was thoroughly satisfied with the service and advice provided to me by Mansons. I liaised with Hollie, who was highly professional throughout, and always awarded me with fast responses to queries.
Ryan · 6 September 2025
Agent replied · 6 September 2026
Thank you for your wonderful feedback, Ryan! We're thrilled to hear that you had a positive experience with Hollie and that she provided you with the professional support you needed. Our team strives to offer quick and helpful service, and it’s great to know we met your expectations. We appreciate your kind words and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleIve dealt with john and peter many times of the years and found the professional approach to be 10/10 what they don't now about this industry is not worth knowing. …
Tommy · 16 September 2025
Agent replied · 10 December 2024
Thank you Tommy for you kind words
Kind regards … More
★★★★★ 5/5
GoogleI am an 'overseas' landlord. Lawrence Rand has been managing my property for over a decade.
I am so pleased and grateful to Sarah (Property Manager) who did an excellent …
Sh · 16 September 2025
Agent replied · 20 March 2026
Dear Sh Loh
Many thanks for your kinds works and trusting us while you are not in the uk. … More
★★★★★ 5/5
GoogleI recently rented a home through Lawrence Rand, I found the staff to be extremely professional, helpful and friendly. I would most certainly recommend them, and not hesitate to use their services again. Big thanks to Fiona, Rebecca and Mandeep. :-)
Sue · 8 October 2022
Agent replied · 30 September 2023
Dear Sue
Many thanks for your kind words … More
★★★★★ 5/5
GoogleExcellent service by Lawrence Rand especially by Jayne in the Lettings team. Jayne recently helped us to find tenants for our property in the local area. The service we received was very refreshing. We connected straight away. Jayne …
S · 21 June 2025
Agent replied · 20 March 2026
Many thanks for your kind words and I will ensure this is passed over to Jayne
Kind regards … More
★★★★★ 5/5
GoogleBought our home from Olly at ewe move. Always helpful with viewings and any questions I had during the process. Always quick replies. Great help!
Jake · 12 November 2025
Agent replied · 12 July 2026
Thanks Jake! Hope you enjoy your new home 👌🏻 …
★★★★★ 5/5
GoogleOlly was great to deal with. Patient, trustworthy and hastle free. Always ahead of things and great with communication. Many thanks!
Adam · 12 July 2025
★★★★★ 5/5
GoogleNick and the team are extremely professional and found me a great tenant really quickly, they dealt with all of the viewings and references and I had a lot of confidence in the process and the people, I have dealt with a number of letting agencies over the years and have to say that Manson's are one of the best
James · 6 September 2015
Agent replied · 6 September 2026
James thank you for your review which will be fed back to the team, looking forward to working with you in the future letting more properies on your behalf.
★★★★★ 5/5
GoogleMany thanks to Alec for all his help on the sale of our house. He did everything he could to make the process run smoothly. We hit quite a few bumps along the way due to the buyers solicitor being absolute rubbish but Alec kept pushing it …
Julia · 8 October 2021
Agent replied
Many thanks for your kind words this means a lot to the team and Alec and we all wish you the best for the future … More
★★★★★ 5/5
GoogleHave dealt with Starberry for a number of years and couldn't imagine using anyone else for our website. Of particular note is their support team. Ongoing support is spot on, responsive, timely and understanding - they've got your back and are invaluable. 100% recommend you discuss your website and marketing needs with starberry
Steven · 10 August 2020
Agent replied · 10 August 2026
Thank you, Steven. It's our pleasure to work with you and the whole team at My London Home.
★★★★★ 4/5
GoogleIt was helpful to see which agents were keen enough to respond quickly. I decided to see all 4, all were very helpful and professional and I made a decision next day based simply on a feeling of trust
Lizi · 10 April 2026
★★★★★ 4/5
GoogleRichard was really professional and could be relied on to assist us(buyers) with any queries we had. Always delivered what he promised.
Lewis · 24 June 2025
★★★★★ 5/5
GoogleFrom the moment I put my mums house on the market with Laurence Rand estate agents I was kept up to date on all aspects of the sale process. …
Legal · 16 September 2025
Agent replied · 20 March 2026
Many thanks for your kind words and I will ensure this is passed over to the team … More
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