Gibbs Gillespie Ruislip reviews

★★★★★ 5/5

Trustpilot

The team for excellent service and successful outcomes

We cannot thank Leah Verasammy and her team, Rohan and Luke at Gibbs Gillespie, Ealing Broadway enough! Communication could not have been better, with Leah in particular. We were kept informed at every stage of our house sale, our many questions were answered promptly and informatively. Leah drove the sale forward proactively, very often working in her own time to ensure all parties were kept up to date. The team secured an inordinate amount of excellent offers on our house, in no small part due to Rohan and Luke’s enthusiasm and skillful management of vewings! We highly recommend Gibbs Gillespie, Ealing Broadway to anyone who wants excellent service and a successful outcome!

Campbell-Snelling · 10 January 2024

★★★★★ 1/5

Trustpilot

Repeated failures, ignored emails, unreturned calls, do yourself a favour and avoid. Using Gibbs Gillespie has been nothing but a disaster.

Jon · 12 June 2026

★★★★★ 1/5

Trustpilot

Unsupportive

I was renting a property for 3 years. The service received was horrendous. I had a leaking roof for 3 years. (I lived in a flat in the 4th floor) when it would rain there would be a constant leak from the spot light. Yet nothing more than an engineer coming to look at the light was done. Because of this dangerous risk I had removed the light bulb to stop a short circuit and potential being electrocuted. They tried to charge me to put the light bulb back in. They didn’t even want to rectify the issue for the next tenants. Be careful when leaving the property they are looking for any excuse to retain your deposit. I had the apartment professionally cleaned, however there was a bit of dirt on the counter in the bathroom after emptying the property and they were trying to charge me over £270 for this. They have been prolonging giving my deposit back. I received my deposit over 2 months after I moved out.

M · 22 October 2024

★★★★★ 5/5

Trustpilot

A Job Well Done

I just wanna say Thank You for a job well done and I wanna thank Joe Hill for dealing with my flat and giving me all the help that he could to sell my property. I wouldn't have done it without his help and I will definitely contact him again in the future. It was a pleasure doing business with Gibbs Gillespie. Well done guys👏🏼👏🏼👏🏼

Cez · 30 July 2022

★★★★★ 5/5

Trustpilot

Highly Recommended

pritesh was our agent and he was being very helpful and supportive throughout .. overall experience was so smooth

Danish · 30 June 2026

★★★★★ 5/5

Google

We had a fantastic experience with Gibbs Gillespie in Ruislip during our flat-hunting process. From start to finish, the team was professional, responsive, and genuinely helpful. A special thanks goes to Kizzey, who went above and beyond to assist us in finding the perfect flat. She made the entire process smooth and stress-free, always keeping our preferences in mind. The flat we found is spacious and conveniently located near all essential facilities. It’s close to shops, transport links, and other amenities, making it an ideal choice for us. I highly recommend Gibbs Gillespie, and a special shout-out to Kizzey for her outstanding support and dedication. We couldn’t be happier with our new home! :)

Beautify · 10 October 2024

★★★★★ 5/5

Google

Thanks to Leonie Sansom! She’s been excellent and guided us through the entire rental process, always being there for anything we needed, Thanks for good work and professionalism,. highly recommend her and for us Gibbs is a 5 star rental company. She has been an excellent agent.

Valika · 30 December 2023

★★★★★ 5/5

Trustpilot

Really helpful & professional service

Once our purchase offer was accepted and Danielle was appointed as our point of contact, she was so instrumental in ensuring the sale went through. She always kept us updated, responded to all calls and requests, and kept in constant contact with both sides solicitors to help whenever we experienced issues that needed resolving. The purchase was not made easy by the sellers solicitor who was really slow, but throughout Danielle helped wherever she could to speed matters up and ensure we reach a successful sale. I was really impressed with the whole experience of our purchase and would have no hesitation n recommending Gibbs Gillespie.

Paul · 25 November 2023

★★★★★ 4/5

Trustpilot

The agency is forcing the NDO option…

The agency is selling the NDO option to landords and forcing tenants to accept it. It means that you are covering an expense that should be covered by the landlord . If you are paying a deposit you get the depostit back at the end of the tenancy. This does not happen with NDO option. You have thrown away about £1500 over a two year rental agreement.Its deceptive and unethical way of operating. Update. I have spoken to the agency and it appears that the landlord misunderstood the options. Happy with agencys response and their dealing with the issue. (My problem is the concept of the NDO option)

Amelia · 23 September 2024

★★★★★ 5/5

Trustpilot

Cannot fault a thing

Thank you SO much to Lucy and Danielle for all of your help from start to finish! Your communication / responses and updates were professional, timely and really helpful in progressing my purchase. Danielle also helped me secure and arrange a survey on my behalf too which was convenient and smooth. Towards the end especially, I appreciated Lucy doing all that she could, to push for and ensure I met my deadline before my mortgage expired! It helped relieve some stress :). Thank you both again :).

Simran · 23 October 2023

★★★★★ 5/5

Google

Steven and the team, have been fantastic in answering my questions and taking care of my needs with regard to renting my first property. I am a first time renter so fairly nervous even thou I rent another property of my own. I have every confidence in the Team and feel the professional approach is refreshing in an uncertain world at the moment . Duncan WhiteheadPositiveProfessionalism

Duncan · 11 January 2022

★★★★★ 5/5

Google

Having first reached out to Stevie last week to arrange a viewing the whole process with her has been managed perfectly. She is great at sharing information and explaining the whole process to making sure the offer process was accepted. I would recommend Stevie highly for her work ethic and customer service as it has been and incredibly positive experience. Thanks

David · 27 August 2022

★★★★★ 5/5

Google

Leonie Samson assisted us in finding our first property as a couple together and was extremely helpful with rearranging a viewing and following up. She took us through the onboarding process seamlessly and made the process so simple for first-time renters like me! Thank you Leonie :)

Medeah · 31 October 2023

★★★★★ 5/5

Trustpilot

Great experience

My experience of Gibbs Gillespie has been really positive - each of the team who have supported me during my sale and purchase have been instrumental to getting the transaction over the line. Huge thanks to Sam Robbins for helping me navigate the buying process and getting be back on track when circumstances changed. My Move Manager, Luca Beltrami, was fantastic at pushing the process forward and liaising with the many stakeholders on each side. I appreciated Gibbs Gillespie having a slick processes, too, as not every company has this even in 2023. Moving home is always stressful so I am grateful for their support. Their deep understanding of the market and of people is really strong.

Ms · 28 September 2023

★★★★★ 5/5

Google

We had a wonderful experience with Daniella throughout the process of renting our home. She was incredibly kind, helpful, and always willing to answer our questions and support us whenever we needed.

Wanessa · 8 October 2026

★★★★★ 1/5

Trustpilot

No show to a viewing appointment

I’m looking for a house to buy and I got a viewing appointment from their Uxbridge branch. My appointment was today (17th of Aug) at 10:00 and despite my efforts to reach out to them during weekdays; to confirm my appointment nobody got back to me until Friday afternoon. I received a text message reminding my appointment with a post code. I went to the location via google maps and when I was at the location I realised the marker is taking me somewhere irrelevant. I tried to contact with the branch and the person answered told me their friend is on the way and will meet me at the block and when he said that it was already 10 past. I clearly told him I can’t find the location, so I need to contact with their friend. He hung up by saying his friend will contact me. Nobody get me and when I called back 10 or so min later nobody answered the phone. I’m very frustrated that I wasted my valuable time to go to the viewing despite their careless attitude. This unacceptable behaviour can be because someone thought not contacting with a customer is the best approach, but regardless who did what I want to give my feedback in here to warn other potential customers . This company has all the voice recordings and my reminder email. Because they claim phone calls may recorded for training purposes, I suggest them to take this as a study. I’m very much shocked, surprised and still can’t believe they are still in the market by this much ignoring their customers. Will never work with them ever again and I’ll warn my friends about this company.

ASLIHAN · 18 August 2024

★★★★★ 5/5

Google

We have had a long and fruitful relationship with Gibbs Gillespie lasting over 20 years. Good communication and support throughout. Highly recommended.

Gavin · 11 May 2026

★★★★★ 5/5

Google

Had an amazing experience with GG. Pritesh helped me a lot in this whole process. He was very patient with us and also kept us up to date with all updates in regards to the property. Would want to take a moment to thank GG and mr pritesh who helped us move in to the new property.

Greeshma · 25 June 2025

★★★★★ 3/5

Trustpilot

I let my property through Gibbs and…

I let my property through Gibbs and after 4 years , I was very disappointed by the overal performance of the company , specially since the Roman estate agents took over the accounts , I had to chase up the accounts for rent arrears .they lost my duplicate keys there were holding ,

Mr · 17 May 2026

★★★★★ 5/5

Google

We contacted Gibbs Gillespie in search of a property. What I can say is that I received a very professional service and a fast response to all my enquiries. Great service and lovely people.Especially Stevie,helped me with every step to get the property I wanted.I highly recommend their service.

Peter · 27 August 2023

★★★★★ 5/5

Trustpilot

Dream team for dream home

To buy your own house is one of the biggest dreams of your life. And the journey to do that always requires help, support and efforts of many- both your family members and a few outsiders alike. In this process we met Mr. Grant Pettersson from Gibbs Gillespie to buy our dream home. What defines them aptly is their highly professional services, with a personal touch. Another great thing is they know that how delicate and vital the whole pricess is, for all the parties involved. Thank you Grant and the whole team of Gibbs Gillespie, Stanmore for making this dream come true with your unflinching support, zeal and enthusiasm. Now I consider you as a part of my extended family. Hope our paths cross again!

Siddharth · 19 September 2023

★★★★★ 5/5

Google

Ellie and the whole team at Gibbs Gillespie at Ruislip were professional and easy to deal with when i recently rented out my parents house. They gave great advice and helped with the whole process, even recommending contractors to get the house ready for rental. Highly recommended !

Nilesh · 27 August 2023

★★★★★ 5/5

Google

I must say Ellie is an asset to Gibbs Gillespie who goes that extra mile to make sure that she is able to deliver her best and satisfy her customer. She has been extremely helpful, politely responded to all my emails and returned calls. Thank you so much.

Pallavi · 27 August 2023

★★★★★ 5/5

Google

Working with Stevie was a great experience! She is highly responsive and provided excellent customer service. I appreciated her attention to detail and ability to find suitable properties that matched my preferences. I would highly recommend Gibbs Gillespie for anyone looking for a reliable and efficient rent agent.

Wilson · 27 August 2023