Every review we hold for the Rugeley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCan’t recommend Luke Humphries enough. We’re only at the first stage of having an offer accepted , but Luke has gone above and beyond for us, working out of hours to do viewings with us, constantly kept us updated. Luke isn’t a pushy salesman like most, he listened to everything we wanted. The house we’ve had the offer accepted on, wasn’t one we were considering but luke seemed to think it would suit us and said to view it, so glad we did. Keep up the good work Luke.
Rachel · 28 July 2026
Agent replied · 11 August 2026
It's wonderful to hear how Luke has gone above and beyond to help you find your dream home, making sure to listen to your needs and provide exceptional service along the way. So glad he was able to guide you to the right fit! Thank you for sharing your experience, and best of luck with the rest of your journey!
★★★★★ 1/5
GoogleFor some reason the sales progressor (Kim?) thought it apt to give misleading information to our buyer about deadlines and tried to manipulate the story of the sale which led to a huge amount of unnecessary stress. It was against all odds that the sale didn’t completely collapse for a second time at the very last minute. That was down to damage limitation by savvy solicitors elsewhere in the chain and by direct communications between buyers and sellers by-passing misinformation and building trust. Such tactics are just not ethical and thankfully not all agents in this company or others are like this.
AJ · 13 December 2025
Agent replied · 13 May 2026
We are very shocked and sorry to hear this review as it does not reflect the service level we strive to provide. We are unable to identify you from this review as it doesn’t provide your full name. Please could you email matt@charlesdavidcasson.co.uk to provide your details and the property this relates to so we can investigate fully and provide you with a response.
★★★★★ 5/5
GoogleAnjali has been an excellent property manager and a pleasure to work with. Communication has always been clear, timely, and professional, and we are consistently kept well informed. Nothing ever feels like too much trouble, and any queries or requests are handled efficiently and thoughtfully. We have been extremely happy with the service provided and would highly recommend Anjali to anyone looking for a reliable and proactive property manager.
Teddi · 13 February 2026
Agent replied · 13 May 2026
Thank you, Teddi, for your wonderful feedback! We're thrilled to hear that Anjali has provided you with excellent service at Charles David Casson Estate Agents. Clear and timely communication is something we pride ourselves on, and it's great to know that your experience has been so positive. We truly appreciate your recommendation and look forward to assisting you in the future!
★★★★★ 5/5
GoogleEmily was really helpful in my experience with her, viewing, applying and the process of letting the new home for my son and I. Dawn was very helpful and patient whilst I was arranging finances. Courtney was really welcoming when we picked up the keys and signed final documents. Everybody we dealt with was so lovely and we are so grateful to have found this company, and in turn, our first home.
Chloe · 13 December 2025
Agent replied · 13 May 2026
Thank you so much for your wonderful review, Chloe! We're thrilled to hear about your positive experience with Emily, Dawn, and Courtney. Helping you find your first home is what we strive for, and we're glad you felt supported throughout the process. Welcome to your new home!
★★★★★ 5/5
GoogleWe recently bought our first home through C Residential. We honestly couldn’t have asked for a better experience From Ang and the team. From our very first viewing, the team made us feel welcome and never once pressured, something we really appreciated after dealing with other agents who felt quite pushy.
Throughout the process, things didn’t always go smoothly (as is often the case with buying a home!), but the team were always available when we needed them, quick to respond to questions, and kept us as informed as possible at every stage. Their patience and professionalism really stood out, and it made a stressful process feel so much more manageable.
As first-time buyers, we were nervous about what to expect, but the support we received gave us confidence and reassurance from start to finish. A huge thank you to Ang and everyone involved you’ve made a lasting impression and we’ll happily recommend you to anyone looking to buy or sell in the future.
Luci · 16 September 2025
Agent replied · 26 September 2025
Thank you for sharing your wonderful experience! We're delighted to hear that our team was able to support you during your home-buying journey. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleWe recently purchased our home through C Residential, and the experience was excellent from start to finish. The team was professional, efficient, and always ready to assist.
A special thank you to Marie and Angi, who were incredibly helpful throughout the process. They kept us informed at every step, answered all our questions promptly, and made everything as smooth as possible. Their friendly and supportive approach truly made a difference.
If you’re looking for a reliable estate agency, we highly recommend C Residential. Their outstanding service made our home-buying journey stress-free and enjoyable!
Grigore · 6 September 2025
Agent replied · 28 February 2025
Thank you so much Grigore we wish you every happiness
★★★★★ 5/5
GoogleAngi and her team at C Residential were amazing every step of the way.
Always pleased to see you at their office, exceptionally easy to get hold of and chat about the processes with open and trusted answers to help
Genuinely a hard working team providing great support
We are so pleased we chose C- Resisdental, even though they were not a Stafford based Estate Agents. They cover Stafford and were brilliant with fantastic marketing that sold our house in one day with Offers higher than the asking price.
Angi's experience, knowledge and contacts meant we were proactively informed thoughout (even before our conveyancer/solicitors). House selling and buying is a stressful time, but Angi put her arm around us and walked us through everything,.
A great personality and a trusted pair of hands. We hope we stary in touch and would give Angi and C-Res 10 star rating.... The Best of the best without a doubt.
Many thanks for all your hard work and genuine support
Paul · 29 August 2025
Agent replied · 18 October 2024
Thank you so much for your lovely review. Welcome Home :)
★★★★★ 5/5
GoogleBrilliant from start to Finish.
We could not be happier with the service we received from everyone at C Residential. From the initial viewing of our purchase property right through to moving day, they made us feel genuinely cared for at every stage. There was always someone available to answer our calls, and emails were responded to promptly and efficiently.
Nothing ever seemed too much trouble, and their professionalism truly helped take some of the stress out of moving. Our only regret is not choosing C Residential to handle the sale of our own property.
We hope our new home will be our forever home, but if we ever decide to move again, C Residential will be top of our list.
Thank you.
Mark & Claire
Mark · 29 August 2025
Agent replied · 13 April 2026
Dear Mark & Claire. Thank you so much for your lovely review. Can't wait to see what your plans are -
welcome to Brereton - you know where to come for a cuppa
★★★★★ 5/5
GoogleAngi and her amazing team provided a first class service right from the beginning. Angi was professional, fair and goes above and beyond for all parties involved.
Angi has been very fair throughout the process and I am not surprised by how many awards she has won.
At all times, Angi engaged with us on our purchase - she was always on hand to answer any questions throughout our journey.
I would highly recommend Angi and her team.
BUYER
Jessica · 29 August 2025
Agent replied · 8 May 2026
Oh Jess you are more than welcome. Enjoy your new home and thank you for the fabulous review 😀 …
★★★★★ 5/5
GoogleAmazing team 🥰🥰especially Charmaine Gerber and sam 😊
We had a wonderful experience working with Charles Davidson Agencies. From start to finish, they were professional, approachable, and incredibly helpful in guiding us through the process of finding house . They listened to our needs, showed us great options, and made sure everything ran smoothly right up to now .Their clear communication and attention to detail made the whole experience stress-free. We’re truly grateful for their help and would highly recommend them to anyone looking for a home.
Ellen · 13 August 2025
Agent replied · 13 May 2026
We’re so pleased we could help you. Thank you for the review.
★★★★★ 5/5
GoogleWhat a team at C residential! very professional friendly staff who constantly keeping you updated throughout the process Can't thank them enough for all the hard work selling our house very quickly after first sale collapsed so we could buy the only one house we really wanted, it's been a stressful 6mths but finally come to the end.
Special thank you to Angi Cooney who goes above & beyond.
Thank you all from Deb & Mark.
Debbie · 29 August 2025
Agent replied · 18 November 2024
Dear Deb & Mark, thank you for you review. It's been an absolute pleasure to guide you through this journey. We wish you both all the best in your new home x
★★★★★ 5/5
GoogleRyan showed us around the property initially, he was very knowledgable about the home and was lovely.
Luke Bowles is our current estate agent and so far he has been lovely and great to work with. He got our offer accepted quickly and has made sure to answer all of our questions and has been very helpful. We are very happy with the service we have received so far.
Elisha · 11 September 2025
Agent replied · 11 August 2026
It's wonderful to hear about your positive experience with Ryan and Luke! We are thrilled to hear that they have been knowledgeable, friendly, and attentive throughout your home buying journey. We are committed to providing excellent service, and we are so happy that you are pleased with their efforts.
★★★★★ 5/5
GoogleI have to say a huge thank you to Jasmine who went over and above to help resolve a rental payment issue, which happened on the eve of her holiday outside of working hours. She responded to emails, proposed a solution, checked and followed up with the tenant and the payment system. The before 9am on Saturday morning, the first day of her official holiday/time off she checked to ensure payment had been made, and cleared payment on the system for me. This resulted in me being able to meet my mortgage payment on time. Thank you Jasmine I really appreciate what you did for me.
Fiona · 13 May 2025
Agent replied · 13 May 2026
Thanks for your kind words Fiona. They mean so much to us and Jasmine is very happy to have helped.
★★★★★ 5/5
GoogleIf it was not for Matt and his team at CDC, I would never have sold my house and been able to move to newer, greener pastures! Their customer-centric approach to the sales process really helped me to feel they were as motivated by the 'why' I was moving as much as the 'how' they could help. I am very grateful to CDC, and have recommended them to anyone who is looking for a professional, competent and approachable estate agency.
Roslyn · 13 May 2025
Agent replied · 13 May 2026
We’re so happy we could make your move happen.
★★★★★ 5/5
GoogleAfter a completely horrendous experience with a Stafford agent, we listed our family home with Webbs (C-Residential when we first signed up with them). Despite merging their businesses and moving their systems over, the service we received was excellent. Big shout out to Amy for answering my endless questions, and Rebecca in the Cannock branch who took over once we'd agreed a sale.
I'd highly recommend Webbs Rugeley branch and would advise anyone in the Haywoods, or other local villages, to sidestep the Stafford agencies and put your trust in Amy and her team. Webbs are proactive, rather than reactive, and we really felt as though they earned their commission, rather than waited for a sale to fall into their laps. It was (thankfully) a complete contrast to our initial experience. Amy's knowledge and handling of my parents' house-sale really restored our faith in estate agents.
Caro · 8 March 2026
★★★★★ 5/5
GoogleI completed within 2 months of my first enquiry right until getting the keys- 100% would use Webbs again. Communication is amazing, would let me view as many times as I wanted. They didn’t push hard for sales or money like some estate agents, easy to talk to, efficient. All team greets you when they walk in, they have a family feel about them (will support you with any help and questions you need- big or small without making you feel stupid or uncomfortable as a first time buyer)
I also used Talbots Law Cannock for my solicitors- Rachel there is amazing, really quick response time, really helpful. Decent price too and they are linked to Webbs as well so speeds everything up in regard to communicating and completion and makes the whole experience less stressful
Sophie is inside Webbs too she’s a mortgage advisor and is very knowledgeable. She’ll answer any question you have and got me my mortgage straight away with no troubles.
Ang is thorougher, goes above and beyond for you. I was struggling for times to fit my viewing around work and she was willing to help me with this. She’s quick at getting back to you.
Webbs Estate Agents- C residential, Rugeley
Amy · 8 March 2026
★★★★★ 1/5
GoogleI've tried to view several properties to no avail. Some of the staff are completely incompetent and unprofessional. Given I'm relocating from 3.5 hours away due to a bereavement, am a cash buyer and have no chain, I hoped they would be a little more helpful.
Completely messed about with 2 of my viewings. The only person worth a mention in the Old Town office is Luke who did at least try and help with issues.
Heather · 11 July 2026
Agent replied · 11 August 2026
Hi Heather,
Thank you for your comments regarding your recent experience. Your feedback appreciated.
Whilst I understand your frustration, I note that you were advised in advance of the cancellations as both properties had gone under offer.
We will continue our efforts to help find you suitable property.
Please don't hesitate to reach out to the manager, cathybrackley@richardjames.uk to discuss this matter further.
★★★★★ 5/5
GoogleFrom our initial call to the very affable James at C Residential, through to completion day, C-Residential were super helpful throughout.
What we found especially useful is that the whole team is so well versed that there was no delay in getting a response, which can sometimes occur when your usual point of contact is not available.
Recommend Angi and her industrious team unreservedly
Clare · 6 September 2025
Agent replied · 27 April 2025
Thanks so much for your review. It's so rewarding for the whole team to know you appreciated their support good. Thank you
★★★★★ 5/5
GoogleI dealt with Jack Rogers - absolute legend - easy to deal with and abit of a geezer- made things easy for me and my partner dealing with someone so real - thanks Jack
Lewis · 11 May 2026
Agent replied · 11 August 2026
Thank you for your kind words about Jack! We are thrilled to hear that he made your experience easy and enjoyable. We pride ourselves on providing genuine and helpful service to all our customers. Thank you for choosing us, and we look forward to assisting you in the future!
★★★★★ 5/5
GoogleI recently had the pleasure of working with Luke Boles, who helped me find a beautiful home in Swindon while I was living in London. The whole process could have been quite stressful, given the distance, but Luke made it incredibly smooth and enjoyable. He worked around my limited availability, arranging viewings that fit my schedule, even with the travel involved.
Having dealt with a few different agents in Swindon, Luke really stood out. He was efficient, flexible, and truly attentive. Luke took the time to understand my personality and lifestyle, only showing me properties he knew would be a good fit, never wasting my time on options that weren’t right. His commitment to finding the perfect place for me was evident, and I felt genuinely cared for throughout the process.
Luke is a lovely young man, very easy to work with, and someone who clearly has his clients’ best interests at heart. I highly recommend him to anyone searching for a new home in the area.
Nadia · 11 January 2026
★★★★★ 5/5
GoogleI highly recommend using C Res for moving house. They were the most prepared estate agent who came round when we were looking at putting our house on the mortgage and kept in constant communication throughout. We haven't had the easiest of chain but everyone was chasing and pushing for us.
Big thanks to James, Ang and Angi!
Laura · 6 September 2025
Agent replied · 21 March 2025
Laura & Tom you are most welcome. To say not the easiest solicitor would be an understatement ha ha ha
★★★★★ 5/5
GoogleRyan has been amazing in supporting so far on our property search. His communication, empathy, willingness and professionalism is second to none! We have been completely impressed and can not wait till we complete (which we know will go smoothly with Ryan supporting us!)
Emma · 11 January 2026
Agent replied · 11 August 2026
I'm thrilled to hear about the wonderful support you have received from Ryan during your property search. It's great to know that his communication, empathy, willingness, and professionalism have made such a positive impact on you. Wishing you a smooth completion with Ryan by your side!
★★★★★ 5/5
GooglePaul has been absolutely amazing, I’ve never rented through an agency so didn’t really know what to expect and wasn’t sure about a few things and he was always available to help me and explain everything to me. My flat had a little problem with the boiler that I was quite nervous about and again he patiently and professionally explained and reassured me at every step. Very happy
Federica · 13 May 2025
Agent replied · 13 May 2026
Thank you very much for taking the time to leave us a review.
★★★★★ 5/5
GoogleJust AMAZING ! I cannot put into words how amazing, attentive and helpful the team are.
A huge thank you for everything you’ve done for us throughout this journey. From start to finish, you’ve been absolutely amazing, always supportive, responsive, and genuinely invested in helping us reach completion day.
Buying a home can be stressful, but you made the whole process feel so much smoother and more manageable. We really appreciate your patience, guidance, and all the effort you put in behind the scenes.
We’re so grateful to have had you by our side, it truly made all the difference. Thank you again for everything!
Georgia · 17 April 2026
Agent replied · 13 May 2026
Thank you so much for your review. We're delighted to be able to help.
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