5/5
GoogleElete caring and so Helpful nothings to much trouble. Been with Elete well over twenty years. As a landlord. Just piece of mind. I thankyou
Agent replied · 13 June 2024
Thank you for your kind feedback. This is much appreciated.
Trusted Agent profile · Rugby
Connells Rugby reviews
★★★★★
63 reviews across 1 platform
25 Regent Street, Rugby, CV21 2PE
Connells's office in Rugby, at 25 Regent Street, is rated 3.4 out of 5 across 63 reviews on 1 platform, including 63 Google reviews rated 3.4.
Reviews
Every review we hold for the Rugby office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service very happy with the purchase and the speed it completed in
Agent replied · 24 October 2024
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with both the service and the speed of your purchase. It was a pleasure assisting you, and if you ever need anything in the future, please don’t hesitate to get in touch! Kind Regards, Elite Property Estate Agents - Coventry
5/5
GoogleExcellent knowledge, friendly staff and excellent levels of service. Would highly recommend!
Agent replied · 24 October 2024
Thank you so much for your wonderful review! We’re delighted to hear that you found our team knowledgeable and friendly, and that you were pleased with our service. Your recommendation means a lot to us, and we’re always here if you need any further assistance in the future! Kind Regards Elite Property Estate Agents - Coventry
5/5
GoogleWorked with these agents for several years and found them to be professional and reliable. The personal touch from individuals gave the impression that they had your interest at hart.
Agent replied · 13 June 2024
Thankyou Lanceford for your kind review. It has been a pleasure working with you over the years. Please do not hesitate to contact the office if you require any further assistance, we will be more than happy to help. All the best for the future. Kind Regards Elite Property Estate Agents - Coventry
1/5
GoogleCompletely useless. Do not return calls and do not even provide room dimensions of a property online. Stay away from such incompetence. If rental answer instead of sales, they should find out information asked and call back and not cry it's not their job as they are in rentals. What a pathetic company.
Agent replied · 13 June 2024
Thank you for bringing this information to our attention, we are disappointed to hear about your unfortunate experience and that you should feel so let down. At Elite Property we take all feedback very seriously and welcome any constructive criticism which will help to improve our customer service. We aim to return all phone calls within an acceptable amount of time, we want to give as much information back to our clients at the point of call and sometimes this takes a little longer than we would anticipate, in this instant it was not possible to supply you with room measurements as the owner of the property had requested for these not to be taken due to the nature of the sale and unfortunately our rental department would not have not been able to answer this query. Measurements are only taken as approximates and therefore it is recommended for any purchaser progressing with a sale to take their own measurements for clarification. We would be more than happy to arrange an appointment for you to view the property to arrange for your own measurements to be taken, if you wish to view the property then please call the office on 02476652200 and we can then arrange for a convenient time between yourself and the occupier to visit the property.
5/5
GoogleVery good people and amazing service. Charlotte Adam and Angela are amazing to deal with. They resolve the issues promptly. Highly recommend.PositiveQuality, Professionalism
Agent replied · 13 June 2024
Thank you Fawad for your comments and further to our telephone conversation with you yesterday the issue that you had experience has now been resolved. Regards, Elite Property
5/5
GoogleRishi came to evaluate our property and he was so amazing and professional! we are so glad that he works for Elite. Great customer care
Agent replied · 13 June 2024
Thank you Mario for your feedback, we are pleased to hear that you have received a positive experience from Rishi. Our aim is to ensure we provide a professional experience for all our clients. Kind Regards Elite Property Estate Agents - Coventry
1/5
GoogleUsed their services for 1 year. They provide nothing but advertisement for accommodations. They services are basically useless. Whenever I had problems, they would just email the land lord. They just act as the middle men between you and the land lord. Thus, they offered nothing in terms of service. Sometimes, they could be unprofessional in the communications. They would get over 20% of your rent for basically doing nothing. They charge ridiculous unrefundable fees at the beginning of your term.
1/5
GoogleVery bad experience with the agency!!! I am looking for a house to buy. When 1st time contacted Elite they took my phone number only but never called me back. 2nd time contacted them they gave me provisional appointment for viewing but never confirmed and never called me back. 3rd time contacted them and got an appointment for viewing. No one turned up as they had me booked in on a different day. I have arranged second viewing for the same house the agent was late 20 minutes and i had to go to another appointment. I really thought if i could wait 20 minutes for them they could wait 10 minutes for me. Unfortunate the agent couldn't even be asked to give me a call me. Everyone avoid if you can!!!
1/5
GoogleI called up as i'd received an email from them asking for more details in order to book in a viewing. They had asked for some personal information and the time I was available. Despite me having already provided all the details they asked for on the email enquiry, i set that aside and called up as i was unable to respond to the email to confirm an appointment (technical issues). I was speaking to a young lady, initially I mentioned i would be happy to book in for a viewing, however despite the fact I could see my enquiry and details in the email history, she said that she could not and she'd need to take my details again. I suggested that while i can't fault her, she should pass on to management that it is a poor way to run the system if we have to provide our details twice. She seemed to accept this, however shortly after proceeded to hang up on me. I won't be calling back to confirm a booking with ELITE if they are going to act juvenile when given constructive criticism that actually benefits the business.
5/5
GoogleIt was amazing, would 100% recommend
Agent replied · 13 June 2024
Thank you so much for your amazing review! We're thrilled to hear that you had such a positive experience and would recommend us. Your support means a lot to us. Kind Regards Elite Property Estate Agents - Coventry
1/5
GoogleCannot give less then one star.....or we would have. If you want an agent that pushes you to stage your house, pushes you to make appointments for potential buyers then takes photos after you've done all he said to do, but he doesn't make any attempt to use the photos, he just wants lower the price of your property to ensure he gets a sale before Christmas then use this agent. Totally disgusted.
1/5
GoogleI am extremely disappointed with the team at elite property. They only need your money but don't care about the state of the house. Will never recommend them.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
Thank you for your email, however according to our systems you viewed one property in January 2020 with our agency and you did not take up any tenancy for this property or any other property with Elite Property and therefore you have never been a tenant with our agency. Your comments are extremely unfair and inaccurate of your experience with Elite Property from the information we hold as there has never been any transactions taken place, so you comments of not returning payment is completely untrue as there was never any receipt of payment in the first place. If you believe that the above is incorrect and you have had issues with an experience with Elite Property then we would ask that you put this is writing to info@eliteproperty.co where we would look at the issue accordingly. Regards, Elite Property.
2/5
GooglePopped in for property details ended up being made to feel guilty about not wanting to buy the place on the spot. Oh well that's another customer lost....
Agent replied · 13 June 2024
Thank you for your review Peter, we are sorry to hear of your experience when enquiring about a property. We offer all potential purchasers the opportunity to view the property and try and arrange an appointment accordingly, however your feedback has been noted and will be reviewed. If you have any further queries or wish to discuss anything further then please do not hesitate to contact the office on telephone 024 7665 2200 or via email. Kind Regards Elite Property
5/5
GoogleVery recommended! Very helpful agency and no problem during all tenancy at all .
Agent replied · 13 June 2024
Thank you Kat for kind comments and we are pleased to hear that you have had an enjoyable experience with Elite Property. We wish you all the best. Kind Regards, Elite Property
1/5
GoogleI am extremely disappointed with the team. Will never recommend !!! Avoid!!!
Agent replied · 13 June 2024
Thank you for your review Gheorghe, however I am unable to find your details on our system. Your review does not state what you are disappointed with and therefore we are unable to resolve any issues. If you can please contact the office on our telephone 024 7665 2200 or email so we can understand your issue further. Kind Regards Elite Property
5/5
GoogleVery professional letting agency with polite and nice staff. Prompt responses to emails and any repairs arranged quickly. Would definitely recommend.
Agent replied · 25 August 2024
Thank you Wojciech for your kind review and recommendation.
5/5
GoogleVery professional letting agency with polite and nice staff. Prompt responses to emails and any repairs arranged quickly. Would definitely recommend.
Agent replied · 13 June 2024
Thank you Wojciech for your kind review and recommendation.
5/5
GoogleVery professional agency with polite and nice staff. Prompt responses to any requirements. Would definitely recommendPositiveProfessionalism
Agent replied · 13 June 2024
Thank you for your kind comments, we are pleased to hear your have found our team to be polite and prompt with responses. Kind Regards Elite Property
1/5
GoogleHorrible experience, the exact opposite of elite.NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 13 June 2024
We are sorry to hear that you have had a horrible experience with Elite Property and would like to hear your views further. We have no record of your name on our database and therefore unsure of your experience. Please contact our offices at info@eliteproperty.co Regards Elite Property
1/5
GoogleVery poor customer service would not let my dog live in the house very poor standard of housing to ready to take cash
5/5
GoogleNice
Agent replied · 13 June 2024
Thank you so much for your kind words. We're thrilled to hear that you enjoyed your experience with us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you … More
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a five-star experience with us. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met your … More
4/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that elusive fifth star next time, please don't hesitate to let us know. We're always striving to provide the best possible service to our customers. Kind Regards, Elite Property Estate Agents - Coventry
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Connells Rugby
How many reviews does Connells Rugby have?
Connells's Rugby office has 63 reviews across 1 platform: 63 on Google.
What is Connells Rugby's rating?
Connells Rugby is rated 3.4 out of 5 across all 63 reviews, and 3.4 out of 5 on Google from 63 reviews.
Where is Connells's Rugby office?
Connells Rugby, 25 Regent Street, Rugby, CV21 2PE.
