Trusted Agent profile · Rugby
★★★★★
1,762 reviews across 2 platforms
25 Regent Street, Rugby, CV21 2PE, CV21 2PE
Connells's office in Rugby, at 25 Regent Street, is rated 2.2 out of 5 across 1,762 reviews on two platforms, including 160 Google reviews rated 4.5.
Every review we hold for the Rugby office, from every platform, shown as written. First names only.
5/5
GoogleVicki from Connells was most helpful from start to finish. Great communication and most upfront, transparent & honest without any sales bs. I hope to these guys again in the future
Thank you for your kind words, we are thrilled to hear that Vicki provided you with exceptional service. Our team takes great pride in transparent and honest communication to ensure the best experience for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOscar was brillaint, helped me through every step of the way!! Thanks again mate.
Many thanks for your outstanding 5* review and your generous comments Sam. Best wishes, Lucy, Customer Relations.
5/5
GoogleTeam were all very helpful, especially Tierney who did everything she could to arrange a viewing for us at short notice and very packed diary and Iona in the office. Excellent communication, thank you.
Thank you for your fantastic 5* review Genette ogrady. Best wishes, Lucy, Customer Relations.
5/5
GoogleMatthew has been fantastic throughout the process of us buying our first time property. Great communication and professionalism throughout, thank you so much! Would highly recommend
Many thanks for your outstanding recommendation, 5* review and your generous comments Shannon. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWe were looking to rent and found a…
We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.
5/5
TrustpilotGreat team in Watford Office
Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!
5/5
GoogleRecently bought a house via Connells. Iona was very helpful through all the process. If i needed any help or support she was there for me. I highly recommend Connels and Iona !Thank you
Thank you for your 5* review! Great to learn about your experience with our local team. Kind regards, Scott @ Customer Care
5/5
GoogleWouldn’t trust anyone else except for Matt, Iona and the team at connells. They helped us every step of the way and they communicated every thing and returned every call! The best estate agents you’ll ever find.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVicki, was absolutely fantastic, with the viewings and help along the process. Could not have asked for a better service. Really useful just having the single contact. It has been a pleasure.
"Thank you so much for your kind words! We're thrilled to hear that Vicki provided you with outstanding service and made the process a pleasure for you. We truly appreciate having you as a valued client. Best Wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotOverall poor, bad communication and driven by viewings not sale
My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent
5/5
TrustpilotWe (Lisa/Jon) are very pleased to say…
We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.
1/5
TrustpilotAwful to deal with
We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.
1/5
Trustpilotterrible estate not answering phone…
terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people
5/5
TrustpilotHad a survey conducted from James…
Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.
5/5
TrustpilotI used the in house mortgage advisor…
I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future
5/5
GoogleI recently exchanged contracts on my house sale. I would like to dearly thank all the team at Connells for doing such a great job marketing the house and pushing it over the finish line. They were very supportive and communicated through …
Thank you for trusting us with your home sale! It was our pleasure to help you achieve a successful result. We truly value your recommendation and appreciate your kind words about our team. Congratulations on the sale and we wish you all the best in your new chapter. Kind regards, Lucy Mawer, Customer Feedback and Support Team
1/5
TrustpilotVery poor experience with Connells
Very poor experience with Connells. I was quoted a clear fee to find new tenants which was supposed to include references, Right to Rent checks and the tenancy agreement. Instead, I received a statement with lots of extra and duplicated charges.
5/5
GoogleI am extremely happy with the service provided by Adam and Majid, very professional. Highly recommended to other Landlords.
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVicky Was really helpful and patient with me as it’s quite a scary process for a first time buyer
"Thank you for your kind words! We are always committed to making the home buying process as comfortable and stress-free as possible. We are glad Vicky could help guide you through it. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotConnells - sound, experienced, and full of vitality.
Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.
5/5
GoogleIona and Matthew made the purchase of my new property very easy. Their professionalism was such a refreshing change compared to others I’ve experienced. Thanks Connells!
Jamie Court thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDysfunctional
Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.
1/5
TrustpilotConnells is a terrible agency that you should not work with
Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.
5/5
GoogleConnells recently sold our house (and we purchased through them too) and they were fantastic. They have changed my opinion on estate agents. From the valuation to completion they looked after us, communicated with us and it felt like they had our best interests at heart. Huge shout out to Freddie who worked tirelessly to keep on top of the chain. I genuinely couldn't be happier with their service and would highly recommend. They listened to us, never pushed us to use other services and we're brilliant when our first buyer fell through. Far better than the experience I had with another estate agents in Rugby when we purchased our first house. Thank you to Freddie, Liam and Chantelle who all were great people and made a stressful move with a baby a lot less stressful!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Rugby office has 1,762 reviews across two platforms: 160 on Google, 1,602 on Trustpilot (across the whole business).
Connells Rugby is rated 2.2 out of 5 across all 1,762 reviews, and 4.5 out of 5 on Google from 160 reviews.
Connells Rugby, 25 Regent Street, Rugby, CV21 2PE, CV21 2PE.
