Connells Rugby reviews

★★★★★ 1/5

Google

The worst estate agents. We find the communication with them very poor and not useful at any time. Even from our first viewing we've been given some wrong details about the house, which we discovered later from solicitors report. Also we've been ignored on some emails and left to guess what's happening for many weeks, which was really unfair to us. The communication between Connells and other estate agents related to different property from the chain was really useless as they didn't give us the correct information at anytime, just lies. Our vendor refused to sell the house one day before completion because they have been lied as well by Connells. By the end we've been left with no house and still had to pay for solicitors in full as they've done their job. Absolutely disappointed. No apologies or anything, Lily was responsible for everything, and at some point she refused to reply on our emails and phone calls. JUST AVOID CONNELLS.

Cris · 10 April 2026

★★★★★ 5/5

Google

Majid was incredibly helpful while we were exploring renting out two properties. Even though the properties were already listed with another agent, he stepped in, gave us honest advice, and really took the time to guide us through our options without any pressure. What stood out most was how generous he was with his time and knowledge, despite knowing he might not ultimately handle the let. In the end, the existing agent found tenants, but Majid’s support throughout was genuinely appreciated. Would highly recommend him to anyone looking for a knowledgeable and trustworthy agent.

Ranjeet · 27 March 2026

★★★★★ 5/5

Google

I recently purchased my forever home through Connells, and I would like to extend my sincere thanks to Matthew for his outstanding support throughout the process. His communication was consistently clear and professional, and he was always proactive in ensuring everything progressed smoothly. I am truly grateful for his assistance

Collette · 3 April 2026

★★★★★ 5/5

Google

Great conclusion to my conveyancing experience with Connells Rugby. The whole team is a pleasure to deal with. From Iona’s initial consultation which was exceedingly professional, to discussing the in’s and out’s of conveyance instruction with Matt and placing faith in his professional leadership at the branch. In particular Oscar’s efforts deserve a special mention, as he greatly helped to quell some late / last minute renegotiations with my buyer which in turn helped to complete the sale in a timely manner. I would very much recommend Connells Rugby to anyone seeking to buy or sell in the area.

Dylan · 10 April 2025

★★★★★ 5/5

Google

I would like to extend my sincere thanks to Oscar for his outstanding support throughout the entire home-buying process. From the very first viewing to receiving the keys in just six weeks, his professionalism, efficiency, and proactive approach made everything seamless. He maintained excellent communication, coordinated smoothly with the solicitors, and ensured that every step was handled with care and precision. I truly appreciate his dedication and highly recommend his services to anyone looking to buy a home.

Kateryna · 19 March 2025

★★★★★ 1/5

Google

If I could give zero starts I really would. I am not one to post negative reviews because I wouldn't want to damage reputation or cause problems but honestly stay clear of connells. Today was the final straw and has led me to write this review. We decided to sell our house through connells, they tie you into a six month contract which normally would not be a problem, if they did their job. However over these 6 months we have had 5 viewings booked, of these 3 ended up being cancelled because of the incompetence of connells (they either did not inform us of the viewing or did not inform the potential viewer). For example, today we had a viewing booked way in advance and everyone apparently had confirmed. Connells arrive late (as they have nearly every time) and we wait for the potential buyer, after 10 minutes they call to ask where they are to which they are informed they had no idea about any viewing but apparently connells called them this morning to confirm.. I would usually believe this however on 3 out of 5 occasions someone was not aware of the viewing. On another occasion a viewing was booked without asking us, we were out of the country so would not be able to proceed with the viewing, luckily we received an email about this otherwise we would not have known and it would have been a waste of everyone's time. Bear in mind these viewings have been over 6 months and each time we have had to clean and gut the house in preparation. Let's forget about all of that, assuming viewings still had not been a problem connells are disorganised, often leaving no one in the office to manage things ( whilst we were there for an appointment). On top of this within 2 weeks of putting our house on the market with connells we had a call telling us to reduce our price, however every estate agent including connells had said it was absolutely the correct price for the house. Lastly, when we called within the first month to cancel our contact with connells based on their incompetence we were told they would 'rearrange our photos so it stands out and we should lower the price' and they refused to let us out of our contract with them even though they had been completely incompetent and had provided terrible customer service. There is more however I feel the above is enough to show that it is absolutely not worth selling with connells or potentially buying with them because you would never actually end up viewing any houses. Luckily our contract ends with connells as of tomorrow (not that anyone seemed to know even though we have given a months notice).

Bethan · 19 December 2024

★★★★★ 5/5

Google

I'd like to thank Lily and all the team for their help and support with my property purchase. They were supportive and professional and Lily was a great help in moving things along with the Solicitors and they even gave me a welcome goody …

Gareth · 17 December 2025

★★★★★ 1/5

Google

I don’t know where to start. The agent who attended to me was really nice, apologised for the initial day wasted but rent was different from what I enquired, lifts don’t work. You can’t just waste people’s time, it’s really not fair, if I’ve asked about a property for a price and the rent is different when I’ve come for the viewing, it’s really not fair. Waste of time and money coming down. Deleted my first review after you guys missed the first appointment because I thought the second experience would be better. It’s really not fair.

Abraham · 3 April 2026

★★★★★ 5/5

Google

I recently worked with Iona/Matthew from Connells and had an excellent experience. From the beginning, Iona was professional, knowledgeable, and attentive to my needs. They took the time to understand what I was looking for in a property and provided several great options that met my criteria. The communication was clear and prompt throughout the entire process, and IOna was always available to answer any questions I had. They also offered valuable insights into the local market, which helped me make a well-informed decision. I would highly recommend Connells to anyone looking for a reliable and efficient property agent. Their dedication to finding the perfect home for me was truly appreciated. Thank you, Connells, for making the experience smooth and stress-free!

Jatin · 17 October 2024

★★★★★ 5/5

Google

Vicki was amazing throughout the whole process! She was always there to support us through the sale. I would really recommend Rugby Connells for anyone looking to buy or sell!

Raymond · 3 April 2026

★★★★★ 1/5

Google

Very very poor level of service.. Agent claimed to be a professional who turned up half an hour late to the first consultation and didn't apologise for being late, Agent took 7 photos of the property which were sub standard with number plates and child's name.. Agent claimed that they do the job which I would say that is very basic and if I'm paying for a service I would expect a better level of service. Other agents provide a more in depth and professional serve I.e another Agent does 27 photos of the property. These guys fabricate the truth and lie to ascertain a sale.., They are a numbers focused business that rush to push through a sale and will have anyone come and view the property wothout any due diligence and care.., In the end it felt the communications were becoming personal and I would recommend an alternative Agent. For an established and reputable company, I felt I was let down by the agents who work for them, who didn't understand or consider our needs. As a landlord, I was surprised to find my rental property advertised before I had signed any letting agreement or provided written authorisation for marketing. I believe landlords should have clear terms agreed and confirmed in writing before a property is publicly listed. In this case, the process felt premature and communication around authority to market the property was unclear. I would advise other landlords to ensure all agreements and permissions are fully documented before allowing this agency to advertise their property.

Marc · 17 March 2026

★★★★★ 5/5

Google

We have been searching for our perfect home to let for a while, meeting Majid was a God send, he's professionalism and enthusiasm is beyong comprehension. Highly recommended.

Rai · 3 April 2026

★★★★★ 5/5

Google

Friendly staff, very informative and responded to questions quickly. Thanks to Vicki I found a very nice place in rugby. Also have a really helpful mortgage adviser

Matt · 10 April 2026

★★★★★ 5/5

Google

I had a fantastic experience buying my property with Connells Estate Agents and their mortgage advisor, Addam. The team was professional, friendly, and extremely knowledgeable. Addam made the mortgage process straightforward and …

Samantha · 17 February 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Very happy with my recent service from Vicki at Connells of rugby , from start to finish never felt like I had to chase anything, always kept me well informed with every step of the process and Vicki always would call every day for an update and help when ever needed thank you 👍 …

Honest · 17 March 2026

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026