Every review we hold for the Rugby office, from every platform, shown as written. First names only.
★★★★★ 1/5
Google<<<<>>>>
YOU MIGHT WANT TO READ THIS IF YOU ARE CONSIDERING USING THIS COMPANY SO YOU CAN MAKE YOUR OWN JUDGMENT ABOUT HOW THIS BUSINESS OPERATES
Facts:
Made an offer on a property on the 10th March 24. Offer was accepted verbally on the same day. My understanding is that this was a home belonging to a member and / or owner of Cadman Homes
The property was taken off the market in the next couple of days
Received letter from Cadman Homes dated 11th March 24 confrirming, in writing, that the offer was accepted and that solicitors have been written to.
We then proceeded with instructing our solicitors, mortgage etc (usual process).
Received and email on the 20th March advising that a counter offer has been made (in the house where offer has already been accepted and confirmed in writing) and asking for £10K more. The reasoning provided in the email was that “this is happening a lot in the market”. We advised we will not be revising our offer so they have let other interested party have the house.
Thankfully for us, our solicitors have not commenced the search at that point, so we were not left with huge legal bills.
Correct me if I’m wrong but this is GAZUMPING and it is considered UNETHICAL
Reply to @cadmanhomes:
Your accusatory tone appears to be a pattern used to reply to any unflattering comments, so I'm not going to say that I'm surprised that you are trying to deflect and blame me instead. The LACK OF ACCOUNTABILITY and basic customer service skills seems to be a theme. To say that I'm going to leave a relevant review, if you choose to treat me unethically, is hardly a threat, but I am genuinely sorry that it made you feel SO threatened that you decided to GAZUMP us and offer the house to people who offered YOU OR MEMBER OF YOUR TEAM/ FAMILY (aka the vendor) £10K almost two WEEKS AFTER it was TAKEN OFF THE MARKET, AFTER you have confirmed our offer was accepted IN WRITING, and knowing that we have already INSTRUCTED SOLICITORS. I think that the TIMELINE of the events, the FACTS, combined with your reply speak for themselves. WE HAVE BEEN GAZUMPED, it is UNETHICAL and that's a FACT. My personal advice to you is to take negative reviews as an opportunity to apologise and do better next time, not to make accusations. It looks better and more PROFESSIONAL that way. I hope that this helps.
Edit: reply to @cadmanhomes- thank you for proving my point about lack of accountability and basic customer service skills once again!
Daria · 26 March 2025
Agent replied · 24 August 2024
You are wrong. Section 9A of our regulator's code of conduct states that all offers must be presented to the vendor UNTIL exchange of contracts. We have passed the offer on and the vendor has instructed us to accept it. This is DESPITE your threatening email that said you would leave us a bad review if we didn't stick with you. It was that statement that actually influenced the vendor's decision as it was basic blackmail.
Reply @ Daria R - we fulfilled our legal and regulatory duty. We cannot apologise for following the rules. You say ;
YOU MIGHT WANT TO READ THIS IF YOU ARE CONSIDERING USING THIS COMPANY SO YOU CAN MAKE YOUR OWN JUDGMENT ABOUT HOW THIS BUSINESS OPERATES - for the benefit of its vendor clients within the law and regulatory framework we are set.
★★★★★ 5/5
GoogleHuge thank you to Adam from Cadman Homes.
I recently approached Adam with a view to selling my property.
I know nothing about the property market but do know that Adam was always going to be open and honest with me and guide me.
Adam was spot on with the pricing and the marketing.
His calm, open manner and great communication skills, made what could have been an incredibly stressful time in my life ( we have all heard the nightmare stories about estate agents and house selling / buying ) into an enjoyable and positive experience. Thank you so very much Adam.
Helena.
Helena · 28 November 2024
Agent replied · 11 December 2024
Thank you so much Helena! It was a pleasure to help you get one step closer to that dream property!
★★★★★ 5/5
GoogleCan I just say that Liam at Cadman Homes - Local Property Specialists dispels all the thoughts and myths about those in his profession. He has supported me since July 2022 to help me purchase one of his properties - he was getting no commission from me as the purchaser (I had a private buyer) but he chased my solicitors on a daily basis and put in so much time and effort to helping me sort out issues. It was a simple cash purchase but it still took until 8 December to get sorted thanks to the stupidity of others but Liam was never grumpy, never stopped working with me to get things resolved (and this has continued post-purchase too) and at the end of it gave me a house-warming pack! I just cannot commend him highly enough for his knowledge, expertise, professionalism and will never use another agency. His team are also just as wonderful. So, my grateful thanks Liam and I hope you are kept very busy helping other people find their dream home - you deserve to be rushed off your feet.
Vivien · 26 March 2023
Agent replied · 28 May 2023
Thank you so much for that that's really lovely feedback! We'll certainly pass it on!
★★★★★ 5/5
GoogleI recently purchased a house through Cadman Homes. Liam was great, and he went the extra mile to ensure the completion of my sale. He had extensive contact with my solicitor, the buyer's solicitor, the management agency and I, pushing every step of the way (it took months, but he was always chasing everyone to get things sorted). Based on this, I definitely recommend Cadman Homes, and I will use them again for future purchases and sales. Thank you.
Rafaela · 26 March 2023
Agent replied · 28 May 2023
Thank you so much for the kind words, Liam is great and it was a pleasure helping you find your next home and getting you moved in! We offer a "recommend a friend" scheme so there is a little thank you if you do spread the word with your family and friends! ENJOY your new home!
★★★★★ 5/5
GoogleTerrific service from the team when letting our flat through Cadman. Was never empty, great vetted tenants and completely stress free! When we came to sell it , Adam was brilliant, achieved the price we wanted and dealt with the sale in a swift and professional manner. Definitely recommend!!
Cory · 28 November 2024
Agent replied · 11 December 2024
Thank you guys! I can't wait to work with you again! It's always nice to have such motivated clients who are so on top of their transaction too!
★★★★★ 5/5
GoogleAdam went out of his way to come and give us his time and expert advice with no benefit to himself. So much so, that by truly understanding our existing needs and issues, he would be great in potentially finding us a new home in the future or a useful resource for further works if we stay where we currently are.
Alan · 26 March 2024
Agent replied · 28 May 2023
Thank you so much, it was great to be trusted enough to help you with your property queries and see your home. You know where we are if you need anything!
★★★★★ 5/5
GoogleI recently recommended Val, Adam & team to a family member with a flat to let in Coventry. They carried out the instructions professionally and quickly. The property is now let to a good quality tenant a an improved rent and the landlord received their first rental payment on the day the tenancy started. They and I are very happy with the service provided & look forward to working with them as they collect the rent and manage in the future. Thank you Cadman homes :)PositiveResponsiveness, Quality, Professionalism, Value
Carin · 25 August 2022
Agent replied · 28 May 2023
Thank you Carin.It was great to get such a good response for your family member, and so quickly!
★★★★★ 5/5
GoogleI would like to take this opportunity to say a huge thank you and your team, especially Adam and Liam, for your hard work with the sale of our property.
We came to you because we knew you would share with us your expertise and would communicate with us along every step of the process. This is something you did not disappoint us on.
The sale of the property wasn’t straight forward, property stair-casing and dealing with the Housing Association plus both sets of Solicitors. You handled this professionally and efficiently and even when it looked like the worst would happen, the buyers Solicitors closed due to a cyber attack, you handled the situation calmly and removed all the stress from the situation.
With the buyer staying in the deal and progress made, we are happy to share that we are pretty much completed and achieved a higher offer than asking price thanks to your efforts.
Thank you for an amazing service and for being there whenever we needed you. We could not rate you high enough.
Oxygen · 25 August 2022
Agent replied · 24 August 2024
It was a pleasure! You guys were so easy to work with and helped us make the sale as easy as possible (given the circumstances)!
★★★★★ 5/5
GoogleI would like to take this opportunity to say a huge thank you and your team, especially Adam and Liam, for your hard work with the sale of our property.
We came to you because we knew you would share with us your expertise and would communicate with us along every step of the process. This is something you did not disappoint us on.
The sale of the property wasn’t straight forward, property stair-casing and dealing with the Housing Association plus both sets of Solicitors. You handled this professionally and efficiently and even when it looked like the worst would happen, the buyers Solicitors closed due to a cyber attack, you handled the situation calmly and removed all the stress from the situation.
With the buyer staying in the deal and progress made, we are happy to share that we are pretty much completed and achieved a higher offer than asking price thanks to your efforts.
Thank you for an amazing service and for being there whenever we needed you. We could not rate you high enough.
Rugby · 28 May 2022
Agent replied · 28 May 2023
It was a pleasure! You guys were so easy to work with and helped us make the sale as easy as possible (given the circumstances)!
★★★★★ 5/5
GoogleI sold my cottage with Cadman homes 4 years ago, now due to unforeseen circumstances I am on the move again. I signed up to Cadman homes website and immediately Adam called me to say hi, he remembered me from 4 years ago! He actually talked to me to find out the reasons for my move, something seriously lacking in the current housing market. I owe a thank you to Adam for keeping the human side in what is a competitive and sterile market at the moment. There’s always a story behind every house move, and that human touch is what is lacking at the moment with a lot of agents. I haven’t found a new property yet, but I have all the faith in Adam that Cadman Homes will find me my new perfect home.
Jayne · 28 May 2022
Agent replied · 28 May 2023
Thank you so much for those kind words, it's not obvious to the public that agents operate very differently until they engage an agent. They sometimes see lots of an agents' signs or branding and assume that this means they're the best. It's often too late by the time they realise they're not. We want our clients to be clients for life... ...We've just got to find you a house now! Thanks again.
★★★★★ 5/5
GoogleFirst class service from Cadman’s from beginning to end of the sale of our house. Adam was extremely professional and knowledgable in guiding us through the process of a very complex sale. His good humour and patience sustained us through some tricky moments. Thank you Adam and Cadmans - we will have no hesitation in recommending you
Jenny · 26 March 2024
Agent replied · 24 August 2024
Thank you both very much for this review and the kind words - Thanks should also go to you guys! It WAS a complicated case but, with your help, we managed to get a good result for all of the vendors and buyers involved in the site. Adam says "thank you very much" personally, and also expects an invite for that coffee in your new place soon!
★★★★★ 5/5
GoogleSold two houses to buy one with Cadmans and could not fault them! Adam and Liam were so helpful every step of the way, even when things got very stressful they were by our side making the whole process so much easier. I would totally recommend them to anybody wanting to do the same.
David · 26 March 2024
Agent replied · 6 July 2023
Thank you so much, it was a pleasure helping your families come together and I wish you all the best!
★★★★★ 5/5
GoogleAmazing local business. They were fantastic from start to finish. Great communication and answered all our first time buyer questions. Adam kept in contact and pushed the conveyancers and sellers along when need to achieve our completion date.
You could not ask for a better service. Thank you for making it all stress free.
Simon · 26 March 2024
Agent replied · 24 August 2024
Thank you, that's so kind! We hope you enjoy the house and if you ever need any trades etc let Adam know! Enjoy your journey in the new home!
★★★★★ 5/5
GoogleI would highly recommend the services of Cadman Homes and Liam Clements in particular. Usually when we're looking to purchase a property, we wouldn't necessary look at the agent selling, unless it appears with more than one agent that is.
I had the pleasure of interacting with Liam at Cadman Homes in Rugby over a period of a few months. This was during the viewing, negotiation and completion of a property purchase. Whilst Liam was local to the property that I was purchasing, both the seller and myself were not, we were both based overseas.
All communication with Liam was conducted over email and time differences had to be taken into consideration. Liam was hugely patient throughout the sale as there were some delays, he always ensured regular contact to keep me updated, his communication was clear and overall provided a fantastic service.
100% recommend the agent and Liam.PositiveResponsiveness, Professionalism
N · 25 August 2021
Agent replied · 28 May 2023
Hi, thank you so much for this. I will certainly pass your feedback on and make sure that we get him a nice present as a reward!
★★★★★ 1/5
GoogleWorst experience ever. Told must complete by 6weeks but then ended up delaying. Sweet talk you at first but be careful. Buying a house through them was a nightmare. Sale delayed and this wasn't handled well. Lost a lot of money and even inconvenienced as a family. Just all over. Quite unprofessional at times- given some wrong legal options... When I raise concerns with valid reasons. I got ignored and told I was abusive-guess that's what happens when you deal with 'family business'. People do whatsoever they like and get away with it. House left uncleaned after sale despite promising to clean. Bins were filty. Some things were broken in house. Agent didn't respond after sale. I would Never recommend buying a house through them. Hands down one of the most difficult times ever had. Told us house was renovated turns out a lot of DIY job done sub standard with one causing flooding.8months down the line had the nerve to report my house listing(without reaching out first) to sell the house as I had recycled some pictures EMPTY house pictures with no water mark or nothing used alongside mine as obviously wanted to add empty house picture . Pictures that I could have easily taken myself. Very petty. Almost made my new estate agent loose their right to list on rightmove. Nightmare
Sterlings · 28 May 2021
Agent replied · 28 May 2023
Readers, bear with us, it's worth it... ...Firstly, you are correct, the vendor did cause delays after insisting on a quick sale- and yes we "refused" to apologise as it was not our fault, despite you accusing us of causing the delay. You didn't understand that we are not the vendor and do not complete the (transfer and contract) paperwork for him. The "wrong legal option" you mention was in response to your question " how can I move in before we complete the purchase"? To which the only reply was a hypothetical situation that neither your lawyer or the vendors would in reality agree to, but was the only option to mention. Most agents would have simply said "no". The sale was handled very well by us, our vendor in Poland let you down not us. You have not, at any point, complained to our company about our conduct, rather jumped on google and typed away! We did tell you we were not going to progress the sale any further as you were rude to one member of staff and started threatening us and sending abusive emails almost daily. Despite that, Adam oversaw the sale when your husband apologised for your behaviour and begged us to help. His exact words were "My apologies for my wife's behaviour towards you... ...I trusted her to handle things properly and didn't seek to intervene".
To try and help the situation we continued chasing and (also) waited at the property twice for deliveries you were expecting so that you didn’t need to cancel them. The first time was for 2 hours. The delivery was (btw) 15 minutes over the 2-hour window (late). The second one you asked us to wait for didn't return our call, which wasted more of our time. We did arrange for the vendor to have the house and garden cleaned and cleared, and you have NOT complained to the company or mentioned any problem to us either. We DID reply after sale, and offered to visit the property and help you with your issues, but then you left this review and any goodwill that remained suddenly evaporated. We cannot be responsible for the actions of others, especially when not told about them!
On completion we prepared a hamper for you with wines, local guides and programmes, and beauty/pamper vouchers for you when you collected the keys, (well, when your husband did, as you were, we would imagine, too embarrassed to come in) and specifically expressed that we hoped that it went some way to help you relax in your new home despite the vendor's actions that caused the delays and stress - but hey - vendors don't have google review pages do they, so we are the obvious target for your frustrations?
We are a family firm but members of the Ombudsman and two redress schemes so if you feel you want to complain so that we can't "do whatsoever they like and get away with it" then please do! Emails, texts and recorded calls available on request to all. Rhetorically we ask, are we to blame for the vendor being (very) slow, not fulfilling his promises and the “bins being filthy”? You are correct, we get paid from the sale, but only when it goes through, so why would we encourage/facilitate any delay? We notice that the only other review you've left from your google account is for your conveyancer who you have also slated on google reviews, despite telling us how wonderful they were, how the vendor's lawyer should be more like them and and how we were the "bad guys" and they the proverbial "knights in shining armour".
★★★★★ 1/5
GoogleI am compelled to write this review due to the unprofessional conduct displayed by a certain team member at Cadman Homes.
I previously resided in a property managed by Cadman Homes on behalf of the landlord. They received the initial payments, including the security deposit, in February 2020.
Upon vacating the property in June 2024, I diligently pursued the return of my security deposit over a three-week period.
A team member from Cadman Homes informed me during two separate phone calls that I would receive an update regarding contact with the landlord before the end of the business day. However, I have not been contacted since then. This lack of communication demonstrates unprofessional behaviour on the part of Cadman Homes.
However, I was informed that the landlord was in possession of the deposit. During my final telephone conversation with a team member, I was unfortunately not provided with a timeframe for the return of the deposit. The individual displayed a lack of professionalism and courtesy in handling the matter.
It is not within my purview to determine who is responsible for holding the deposit. I entrusted Cadman Homes with the deposit, and they are obligated to return it in a timely manner following the final inspection of the property.
Finally, after a heated conversation with that UNPROFESSIONAL person and contacting directly to the landlord, I received my money back.
It is advisable to avoid them if you wish to prevent any complications at the end of the contract.
**REPLYING AFTER UNPROFESSIONAL ESTATE AGENT ANSWERED MY REVIEW**
I also have all the calls recorded where your pathetic staff member promised we will call back to you before the end of the day.
Now you are telling me it is a 14-days time period while on the phone call your pathetic member of staff was ranting, " I will not give you any time limit."
Your 11-day claim is wrong because I surrendered the keys before finishing my notice period. So stop misleading the people here.
I am challenging you to post that phone call recording for the public here.
How strange , As soon as I have said I will visit your office personally or my solicitor will deal with it, you have returned my money back within 3 hours.
FACT is you are UNPROFESSIONAL Estate AGENTS.
Note to the readers:
AVOID CADMAN HOMES , THEY HAVE A WORST CUSTOMER SERVICES.
PLEASE GO TO SOMEONE PROFESSIONAL IN THE TOWN.
B · 27 January 2025
Agent replied · 27 January 2026
Let's deal with the facts... ...as your review is very misleading. FACT - the landlord held the deposit and we were trying to get it returned for you - FACT - it has been 11 days the legal statute is 14 as a maximum so no breach of law or policy - FACT The "three weeks" you mention is inaccurate at best misleading - FACT - you hounded the office with phone calls, threatening to come to the office with lawyers, despite us telling you several times that we were chasing the landlord - and FACT - you hung up on the staff member you mention after being abusive to them. FACT - our calls are recorded and you have made no internal complaint. FACT - you need to remove your inaccurate and misleading "rant".
★★★★★ 1/5
GoogleCadman Homes, thank you for showcasing your true colors with your rude behavior. Your dishonesty and lack of professionalism do not deserve even a 1-star rating. The review we left was genuine and supported by evidence. We challenge you to make public your last phone call with us, so that everyone can witness firsthand the extent of your rudeness and unprofessionalism. Cadman Homes: unprofessional estate agents with the worst customer service. Don't trust them with your property needs.
Ramsha · 27 January 2025
Agent replied · 24 August 2024
Seriously...? Your partner put a spam review on yesterday, now you're doing it? Just a one star review with no context/explaination.
★★★★★ 5/5
GoogleWe have recently completed the sale of our property with Cadman Homes that was expertly handled by both Adam and Liam. Moving is a stressful time but nothing was too much trouble, from answering questions, chasing other estate agents and solicitors and helping with any queries we may of had. Adam and Liam were always available, professional, polite, helpful and friendly. We would recommend using Cadman Homes without any doubt, They were by far the best estate agents we have ever used.
A · 26 July 2020
Agent replied · 26 July 2023
You are SO welcome guys! It was a pleasure to work with you and look forward to your next move... ...Even if it's the furthest thing from your mind lol!
★★★★★ 5/5
GoogleWe recently purchased a house through Cadman Homes. A big thank you to Adam and Liam who kept us up to date on progress throughout. I was particularly impressed with their ability to chase along the chain to keep the purchase moving forward. They are clearly very knowledgeable and experienced, but equally important, they are a friendly and approachable team. Many thanks.
Martin · 26 March 2023
Agent replied · 28 May 2023
Thank you very much at times (as the song goes) "it was a dirty job but someone had to do it" lol! This kind of feedback is really helpful and appreciated as it shows new clients and potential customers that not all agents are the same. I hope you're very happy in your new home too, thanks for being so easy to work with, you helped us to manage the chain by being so accommodating with information and updates. (Thank you for the wine and card too).
★★★★★ 5/5
GoogleWe have recently completed the sale of our property with Cadman Homes that was expertly handled by both Adam and Liam. Moving is a stressful time but nothing was too much trouble, from answering questions, chasing other estate agents and solicitors and helping with any queries we may of had. Adam and Liam were always available, professional, polite, helpful and friendly. We would recommend using Cadman Homes without any doubt, They were by far the best estate agents we have ever used.
Samantha · 28 May 2020
Agent replied · 28 May 2023
You are SO welcome guys! It was a pleasure to work with you and look forward to your next move... ...Even if it's the furthest thing from your mind lol!
★★★★★ 5/5
GoogleFantastic agents with fantastic team! After having no luck selling my property with another local leading agent, I approached Adam at Cadman homes. Within a week and after the first viewing it was sold! The team were professional and knowledgeable dealing with the entire process swiftly. There was minor legal delays as per usual with sales, but Adam kept me updated and informed the whole time.
After such a pleasant experience selling, Cadman homes helped me broker a deal for my next property!
I cannot commend them enough and look forward to meeting paths again!
Valerio · 28 May 2020
Agent replied · 28 May 2023
Thank you Val and Emma for this - people often use reviews to vent anger at chains or frustrations with timescales - you guys have been a dream to work with and have helped us get you moved with your pro-activity! Thanks again
★★★★★ 5/5
GoogleI don't normally take the time to leave a review, but for these guys it's a must! I've always heard how stressful a house move can be but for us as first time buyers it really was a breeze! I had a hundred and one questions throughout the whole process but Adam and Liam were always on hand to help and assist where possible without making me feel like a nuisance! I loved how quick they were at responding to any enquiries, even after the completion date! I couldn't recommend Cadman Homes enough! Professional, friendly and reliable! By far the best experience we have had, and should we need to, we definitely hope to work with you again!
Jaspreet · 28 May 2020
Agent replied · 28 May 2023
That's so kind you guys are a dream to deal with and I'm really glad that you're happy in your new home you'll have to invite us round once you've got it your way !!
★★★★★ 5/5
GoogleWe first met Adam in 2015 as the agent for a house we wished to purchase.
On our first viewing of the property Adam was very open and clear about the property and the vendors expectations. He explained the process and was very transparent throughout.
At the end of 2019 we decided to make alterations to the property, so without hesitation we approached Adam for advice. Knowing that he knew the current market, he knew the property and that he would again offer us an open and honest opinion. We made the alterations and the house now functions so much better for our family.
We can't thank Adam enough for his support and we would recommend him as a trust worthy, competent and professional estate agent. If we decide to sell, then Cadman Homes will be listing the property for us.
Rachel · 28 May 2020
Agent replied · 28 May 2023
Thank you Rachel, we know Adam will appreciate the feedback and the bottle of Malbec! That was really kind! Hope you enjoy the house even more now and that we can come and see what you've done to the place! All the best to the family.
★★★★★ 5/5
GoogleAs a single first time buyer the whole process was quite scary to me, but I’ve dealt with Adam, and he’s been a great help every step of the way. Very polite, friendly, supportive, approachable, available and knowledgeable about many things …
Mitch · 22 April 2024
Agent replied · 6 July 2023
Thank you so much, we'll pass this on to Adam who will be chuffed. We do operate a recommendation scheme so if you know anyone looking for advice please let us know and there's a little something in it for you! More importantly enjoy your move and your new home!
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