Every review we hold for the Ruddington office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleExtremely disappointed! Had a viewing on a property last week, was told more viewings were taking place this week and then someone would call us to see what we think/place an offer, we waiting patiently for the call, excited to put our offer in, no call.. on calling up myself i was told the house was sold, and that there wasnt actually any other viewings booked in!?
The gentleman I spoke with on the phone was polite and professional but overall bad experience, communication is key!
Michelle · 13 March 2026
Agent replied · 14 April 2026
Hi Michelle, feel free to call our office to discuss this, as i don't believe you would of been advised this as that is not protocol. We have no control over when an applicant makes an offer or when a owner accepts an offer, so always encourage you to register your interest.
★★★★★ 5/5
TrustpilotLesley @ Benwell Daykin
Lesley was nothing short of brilliant. She was always on hand to help every step of the way, providing clear guidance and support throughout the process. I would highly recommend Benwell Daykin, and especially Lesley, to anyone looking for professional and reliable advice.
Matthew · 6 July 2026
★★★★★ 5/5
TrustpilotSpoke to Ricky on more than one…
Spoke to Ricky on more than one occasion who was very helpful. Communication also been great from Lesley. Got exactly what we needed for our house. Thanks.
Alex · 29 July 2026
★★★★★ 2/5
GoogleI rented a property from this landlord, and I wouldn’t recommend the experience. The property was old and poorly maintained from the start. The blinds were already broken when I moved in, they fell apart as soon as I touched them, and I reported it immediately, but nothing was done. The shower was also in poor condition from day one.
When I moved out, the landlord claimed my full deposit, including deductions for damage I don’t believe I was responsible for. A leak happened just before I left, but blaming me for problems caused by the age and general wear of the property is unfair. I accepted the deduction just to avoid wasting more time, I felt like they tried to take advantage of the fact I’m an international student and unfamiliar with these procedures, using it to push renovation costs onto me. I accepted the deduction just to avoid wasting more time.
Mouatez · 16 July 2025
Agent replied · 13 November 2025
Afternoon Mouatez, there are so many discrepancies within your review, I don't know where to start.
To be frank, you left the property in a far worse condition than you received it from the landlord, did not report a leak which has caused serious mould and damp, did not clean the property and did not pay your last months rent - so of course the landlord is going to make a claim against your deposit.
We act on our clients instructions, and after the outstanding rent had been deducted from your deposit, the remaining amount barely covers the required works.
All the best in your new home.
★★★★★ 5/5
GoogleAMAZING!!!
Finally, I have moved into my new home and so much credit deserves to go to Ricky and Lesley.
You might think houses sell themselves, purchases go through in their own time and estate agents are almost bystanders in the process. My recent purchase was far from straight forward. It's a lengthy story and involves all the usual twists and turns from buyers pulling out, solicitor excuses, no shows, pressure from others in the chain etc. It isn't really necessary for me to post the full details here. I just wanted to take a minute to say that without the tenacious and hard working approach shown by this estate agents I'm not even sure if my sale and purchase would have gone through. Lesley was on it from the start, constantly hounding and chasing the necessary people often before I could even suggest or ask her to do so. She was on it! Ricky was more than happy to go above and beyond from start to finish, nothing was too much trouble. Even when it looked like we had hit a brick wall he kept things going in the right direction. I would without hesitation recommended the team at BenwellDaykin to anyone. Thank you 😊
Ben
Ben · 17 November 2024
★★★★★ 1/5
GoogleHorrible, rude and unprofessional company. Ricky and Nicola were both extremely rude and unprofessional on the phone to me, I had to pull my property from being let by these people. Explains why their office is completely dead all of the time now with how they treat their paying customers. Not only that but they will feed you false information so you use them over other honest agents. Reminder, to not act like you're doing somebody a favour when they are paying you for a service. For anyone considering taking your custum here, i would recommened that you go somewhere else where you will be valued and respected
K · 29 May 2022
Agent replied · 29 May 2023
Good morning Amy, our agency welcomes all feedback good and bad, it shows a true indication of how we conduct business and we completely understand that we are not going to please everybody. All our calls are recorded for training and monitoring purposes and in true reflection, it was our agency that refused to do business with you following you being abusive and rude to more then one member of staff.
We reserve the right to not do business with individuals who abuse our staff.
We wish you the best in all your future endeavours.
★★★★★ 5/5
GoogleFantastic staff, prompt and professional. The way they marketed our previous house was perfect. Nick and Ricky were both very helpful.
We shall be using Benwill Daykin again for sure. Highly recommended.
Dan · 14 April 2025
Agent replied · 29 May 2023
Thanks for the review Dan. Very happy to have helped.
★★★★★ 5/5
GoogleRicky and Lesley was great help, so friendly and helpful! Amazing guidance all the way through, thank you so much
Megan · 13 February 2026
★★★★★ 1/5
TrustpilotTwice tried to get a viewing on a…feel sorry for the seller
Twice tried to get a viewing on a property in Nottingham Hounds Gate
Nina · 4 July 2026
Agent replied · 25 September 2026
Good morning Nina, thank you for leaving another review.
To reiterate on this site also, our calls are recorded and the nonsense you state about not being interested in conducting viewings and being priced not to sell is completely fabricated.
We operate on behalf of the owner of the property, it is their decision and their decision alone what they chose to do with the property, whether that is sell or rent not ours.
As advised our calls are recorded for multiple purposes and you were actually called at 11.06am, before the connection dropped, so were called back at 11.08am. The call lasted around three minutes and you were advised that the appointment was being cancelled, so were fully aware not to attend the appointment.
I wish you look in your property search.
★★★★★ 1/5
TrustpilotVery unprofessional estate agents
Very unprofessional estate agents. Don't communicate equally with parties in a sale. Refused to carry out viewings, left to home owners to carry out.
KT · 5 April 2026
Agent replied · 11 June 2026
Good morning "KT" I would welcome further information so that I can look into your experience with our agency. Please email info@benwelldaykin.co.uk and mark it for the attention of Ricky Benwell.
★★★★★ 5/5
GoogleCan't thank Ricky enough for all of his help securing us a new property especially in these tricky times we are in!!!
It has been great to deal with honest and reliable agency for once! Keeping us upto date throughout and actually contacting us still since we have moved in to ensure everything has gone well.
Would highly recommend and defiently go through Benwell Daykin in the future!
Ross · 29 May 2020
Agent replied · 29 May 2023
Thanks Ross. Good luck in your new home!
★★★★★ 1/5
GoogleVery poor & unprofessional service. Avoid at all costs there are far better alternatives in Ruddington and Nottingham.
C · 7 April 2026
Agent replied · 14 April 2026
Good morning C Top - so that we can look into your experience, I would appreciate some substance to your comments, as there's no record on our system of anybody with your initials. Please email info@benwelldaykin.co.uk and i'll gladly call you.
★★★★★ 5/5
GoogleI rented a house from Ricky, both Lesley and Ricky made the whole lettings process easy and I was kept fully informed at every stage.
S · 14 September 2025
★★★★★ 5/5
FacebookInvestment is good, but investing into the right source is the first thing an investor should consider before making any investment. Am proud to recommend Mr Fonald Bryan, he's the trader who has helped me handle my trade. with 600USD I made 8,950USD within 7 days of my trade with him. If you want a safe and secure investment in forex & crypto currency market Contact him via his details WhatsApp: https://wa.me/+12407843102Business Email : Connectwithbryann@gmail.comTelegram: https://t.me/investordonaldbryan
Brandon · 14 March 2023
★★★★★ 5/5
TrustpilotThank you Benwell Daykin for making our…
Thank you Benwell Daykin for making our house sale such a hassle free experience. When speaking to Lesley she was very helpful and kept us in the loop at every step of the process.
Dan · 4 July 2026
★★★★★ 5/5
GoogleI instructed Benwell Daykin to sell my apartment following eight weeks of lacklustre service from a well known national agent.
From day one, Ricky and Nick provided a first class service, taking time to completely understand my situation and put together a comprehensive marketing strategy which immediately resulted in increased interest and viewings.
Soon after listing with Benwell Daykin I received a number of offers on the property, and Ricky was then able to secure an agreed figure resulting in us agreeing a sale.
The following weeks are always filled with nervousness as you await completion, but Ricky was in touch every step of the way to update me on progress, right the way through to completing this week.
Benwell Daykin clearly care about their clients’ and the difference in service was apparent from my very first contact. I highly recommend them as knowledgeable, friendly and professional Estate Agents who provide a refreshing level of customer service.
M · 13 January 2022
★★★★★ 5/5
TrustpilotWe used Benwell & Daykin to sell our…
We used Benwell & Daykin to sell our property and it was a very positive experience. Communication has been excellent from start to finish. Highly recommended.
James · 20 July 2026
★★★★★ 5/5
GoogleBenwell Daykin goes above and beyond, to ensure they find the property for your family needs, down to the smallest details.
Ricky and his team looked after us from the moment we stepped into the office, right up to completing the contracts and receiving the keys.
Thanks so much Benwell Daykin.
Kimany · 14 April 2024
★★★★★ 5/5
GoogleRenting a place through them at the moment - the viewing was good, Nick was friendly and answered my questions well. The process was smooth, and Ricky always kept me updated throughout the process, which was really assuring and helpful. It was a surprisingly pleasant process. I would definitely recommend.PositiveResponsiveness, Professionalism
Leo · 24 October 2020
Agent replied · 29 May 2023
Hi Leo, thank you for leaving your comments. Please get in touch with anything you need during your tenancy.
★★★★★ 5/5
GoogleI instructed Benwell Daykin to sell my apartment following eight weeks of lacklustre service from a well known national agent.
From day one, Ricky and Nick provided a first class service, taking time to completely understand my situation and put together a comprehensive marketing strategy which immediately resulted in increased interest and viewings.
Soon after listing with Benwell Daykin I received a number of offers on the property, and Ricky was then able to secure an agreed figure resulting in us agreeing a sale.
The following weeks are always filled with nervousness as you await completion, but Ricky was in touch every step of the way to update me on progress, right the way through to completing this week.
Benwell Daykin clearly care about their clients’ and the difference in service was apparent from my very first contact. I highly recommend them as knowledgeable, friendly and professional Estate Agents who provide a refreshing level of customer service.
Mike · 29 May 2021
★★★★★ 5/5
FacebookHighly recommended, amazing and professional service.My house sold within a week of being advertised!I was originally with another agent and finding myself being frustrated with thier incompetency. It was a great relief to move to Benwell and Daykin for honest and upfront advice. The professionalism and knowledge shines through. Ricky was fantastic, always on the ball with chasing solicitors at every chance and updating me constantly putting my mind at rest. I knew I made the right decision and I cannot recommend enough.Thank you so much
Kimberley · 15 January 2021
★★★★★ 5/5
FacebookI instructed Benwell Daykin to sell my apartment following eight weeks of lacklustre service from a well known national agent.
From day one, Ricky and Nick provided a first class service, taking time to completely understand my situation and put together a comprehensive marketing strategy which immediately resulted in increased interest and viewings.
Soon after listing with Benwell Daykin I received a number of offers on the property, and Ricky was then able to secure an agreed figure resulting in us agreeing a sale.
The following weeks are always filled with nervousness as you await completion, but Ricky was in touch every step of the way to update me on progress, right the way through to completing this week.
Benwell Daykin clearly care about their clients’ and the difference in service was apparent from my very first contact. I highly recommend them as knowledgeable, friendly and professional Estate Agents who provide a refreshing level of customer service.
Mikey · 12 January 2021
★★★★★ 2/5
GoogleI showed interested in a property and explained my circumstances as that I will soon be returning to employment following maternity leave. The woman on the phone said”I’ll check with the landlord as they wanted professionals.” I felt this comment extremely unpleasant and unprofessional. As I have a very proud career. This was my first communication with this company and I am very unimpressed.
Ebony · 14 April 2024
Agent replied · 14 April 2026
Hi Ebony, we're really sorry to hear you had this experience when chatting over the phone with one of our colleagues. With this property in particular, our client (the landlord) made some specific requests which won't be suitable for every potential tenant. We are more than happy to show you other available properties and would welcome you to pop in or call the office to discuss these in more detail. Thank you
★★★★★ 2/5
GoogleI showed interested in a property and explained my circumstances as that I will soon be returning to employment following maternity leave. The woman on the phone said”I’ll check with the landlord as they wanted professionals.” I felt this comment extremely unpleasant and unprofessional. As I have a very proud career. This was my first communication with this company and I am very unimpressed.
Ebony · 26 February 2024
Agent replied · 23 October 2024
Hi Ebony, we're really sorry to hear you had this experience when chatting over the phone with one of our colleagues. With this property in particular, our client (the landlord) made some specific requests which won't be suitable for every potential tenant. We are more than happy to show you other available properties and would welcome you to pop in or call the office to discuss these in more detail. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
