Connells Royal Tunbridge Wells reviews

★★★★★ 1/5

Google

Really appalling. As a tenant who took great pride in the property I rented and always ensured rent was paid on time over two years and the property was looked after, I have never been treated so badly after spending such a considerable amount of my disposable income renting. I bent over backwards to co-operate with them in the last month, agreeing to all viewings that they requested for prospective tenants. Unfortunately due to a busy lifestyle we left a mere 12 hours after our tenancy ended only for Connells to see pound signs in their eyes. This was the first time we had ever completed a move this size before and unfortunately we underestimated what time we needed. A little leeway goes a long way considering this was someone's home where moves can be stressful with full time working and commuting and a young family but they insist on charging a day's rent for late checkout even when they actually haven't lost any money (no tenants queuing to be swindled yet!). Bearing in mind this was to ensure the property was left in a squeaky clean condition, I would've assumed this would be waived. Next time (not that I'd ever rent again) I will just leave it grubby. Connells lead you to believe they are a reputable company who treat tenants with respect yet they have no regard for them, seeing them only as cash cows to fund their landlords' property portfolios. Landlords, if you want a good relationship with your tenant and would see yourself as someone with a strong moral responsibility not to cause undue stress and anxiety to a young family, avoid this unsympathetic money grabbing bunch. In addition, took 6 weeks to respond to a fault! This was after devising a new system for reporting faults. The irony.

Abigail · 17 June 2017

★★★★★ 4/5

Google

We were looking at a buy-to-let investment in Tunbridge Wells, and the Lettings Manager of Connells kindly viewed the property with us (when most other agents declined, presumably as they weren't getting business straight away!?). She gave us a well-informed expected rental value on an 'as is' basis and after our proposed development work was achieved. She was very knowledgeable about the local area and gave us some good pointers. We'll most certainly be placing our property with them once we're ready to get tenants.

Louise · 18 June 2015

★★★★★ 5/5

Google

I'm not usually one to write a review but I had been struggling for a while to let my property with a competitor of Connells, a friend of mine had used Connells and recommended I put my property on with them in the hope of more success. The friendly service and obvious knowledge of the market was so refreshing. I hate agents that are pushy, the lady at Connells was genuinely empathetic towards our need to let the flat quickly so worked hard to get the right people through the door and hey presto it was let extremely quickly, one happy customer, I would highly recommend!!

Nicola · 18 June 2015

★★★★★ 2/5

Google

Do not use! Had to cough up 2 extra fees the day i moved in. Tried to sell me PPI a month after livibg there. Took 4 days to respond to a problem; we had to pay to have it fixed ourselves, when they did respond the information they used about us was incorrect. 2 inspections in 1yr tenancy. Never got a straight answer to any question asked. Ive been renting for 10yrs, these are by far the worst letting agents I've dealt with so far - money grabbing at every turn.

J · 18 June 2013

★★★★★ 5/5

Google

I have used Connells to find a tenant for several years now and always been happy with the service provided. Lara and Rachel are friendly and knowledgeable and nothing is too much trouble. Recent tenant was found very quickly and I wouldn't hesitate to recommend.

Rebecca · 17 June 2018

★★★★★ 5/5

Google

Our estate agent "Matt" was understanding and patient , I think we were difficult client's ...untidy in an old house that needed a lot doing to it ...we didn't even decorate . We put the house on the market at the end of December and accepted an offer £3000 under asking price at the beginning of March . Thankyou Matt and Connelly's .PositiveResponsiveness, Quality, Professionalism, Value

Patricia · 16 June 2021

★★★★★ 5/5

Google

We purchased a 5-bedroom property in Tunbridge Wells through Connells in September 2018. The staff at Connells (Anthony, Angelica and Peter), were very helpful and a pleasure to deal with. They helped to ensure that our purchase went through very quickly. We went from 'offer' to 'exchange' in one month! We had been let down by a previous purchase, with another agent, so were very grateful for the speed of the process.

Alex · 17 June 2019

★★★★★ 5/5

Google

I cannot praise Lara Ovenden, Manager of the Lettings Team at Connells Tunbridge Wells highly enough. My property was vacant for one week only. This can only be achieved by hard work, yet despite the pressure Lara remained as always helpful, thorough and charming throughout. Connells are very lucky to have her. Lovely tenants, lovely Lara, Thank you.

Carole · 16 June 2022

★★★★★ 5/5

Google

Really helpful and friendly staff. Saffron and Lara were very helpful and made our move in to the new flat run very smoothly.

Vanessa · 17 June 2019

★★★★★ 5/5

Google

Hannah and Lara in the rental department are professional. They were very helpful advising us on what we needed to do to rent out our property. They listened to what we wanted and found us new tenants within a few days of our property going live. This is the second property they have let for us. I can't recommend them highly enough.PositiveProfessionalism

David · 24 August 2021

★★★★★ 5/5

Google

Lara and Daytona are the best letting agents in Tunbridge Wells! They have helped me tremendously as my portfolio grows, and I will most certainly be asking them to look after all of my future properties. Thank you very much for your hard work.

Elliot · 16 June 2023

★★★★★ 5/5

Google

Sold our house within two weeks! Great support from Matt and team and would highly recommend.

Shane · 16 June 2020

★★★★★ 5/5

Google

We have just completed on buying our first home and Matt and the Connells team have been absolutely fantastic all the way through. Always really responsive to emails and calls and made the whole experience painless. We also used the Connells mortgage broker service, which I can't reccomend enough! Thanks so much for all your help!PositiveResponsiveness, Quality, Professionalism

Holly · 24 August 2021

★★★★★ 5/5

Google

Recently let my property with Connells and I couldn’t be happier with the professional, friendly and efficient service they provide. They took care of absolutely everything and nothing has been too much trouble. I’m abroad at present and it’s great knowing that my property is in save hands while I’m away.

Sarah · 16 June 2022

★★★★★ 5/5

Google

Professional and courteous, Anthony is great. Really happy with the service I have received.

Catherine · 17 June 2019

★★★★★ 5/5

Google

I have been working with Lara and more recently Hannah at Connells Lettings Tunbridge Wells for many years now. They have always given great service, been super helpful and friendly and successfully found tenants so very happy and I will keep using the service.PositiveResponsiveness, Quality, Professionalism

David · 24 August 2022

★★★★★ 5/5

Google

I sold my property at the end of November with Connells and received great support from both Matt and Hamish. It was a difficult personal situation which they both understood and did their utmost to sell as quickly as possible for me at the best price. Very grateful for all their help! Thank you.

Ellen · 16 June 2020

★★★★★ 5/5

Google

Matt, Hamish and their team have been brilliant in helping me sell my house and buy another house. I would totally recommend them to anyone. Thank you for helping find our dream home.

Laura · 16 June 2023

★★★★★ 5/5

Google

We had problems with previous letting agents, which meant we needed to move fast. Connells, and our agent Daytona, were incredibly helpful with moving the process on quickly. Great service, and kindness.

Cerys_ · 16 June 2023

★★★★★ 5/5

Google

Simply the way estate agents should be! Both Lara and Katie have made my moving experience professional, friendly and personable. Nothing has been too much trouble. A really enjoyable experience. I would highly recommend Connells Tunbridge Wells 10 out of 10.

Robert · 16 June 2022

★★★★★ 5/5

Google

I rent my property with Connells . Lara and Hannah are the best and offered Friendly and professional support to find my tenants . I would rent out my next property with Connells . Amazing Job.

Harisuthan · 16 June 2022

★★★★★ 5/5

Google

Fast and efficient. RecommendedPositiveProfessionalism

Sej · 16 June 2021

★★★★★ 5/5

Google

These guys have been amazing! They are very fast and reliable in arranging everything needed

Flavia · 16 June 2023

★★★★★ 5/5

Google

Sold recently through Connells in Tunbridge Wells, all members of staff were attentive and professional. Very happy with the service provided and would use again for buying or selling.PositiveResponsiveness, Quality, Professionalism

Stuart · 16 June 2021