Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbbie Clark
I don't normally leave reviews, but after speaking with Abbie Clark I wanted to give a quick shout-out. Although our interaction was fairly brief, Abbie Clark was friendly, professional, and easy to talk to. Communication was clear and helpful throughout, and it left a positive impression!
Patricia · 22 June 2026
Agent replied · 24 June 2026
Thank you so much for sharing your lovely review. We are so pleased to hear that Abbie was super helpful, friendly and professional during your conversation. Thank you for sharing your feedback and we look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotHappy with the Service
We recently moved into an apartment managed by John Shepherd Agency and they have been really helpful in sorting out our maintenance issues. A special shout out to Christina Tzemanaki at John Shepherd who has helped us with all our maintenance issues and provided clear communications. Thank you Christina for all your help and I highly recommend John Shepherd to any tenant.
Garvit · 18 February 2026
Agent replied · 20 February 2026
Thank you for sharing your wonderful experience. We are delighted to hear Christina has provided such great customer service. We look forward to continuing to support you.
★★★★★ 5/5
TrustpilotTina has been helpful and supportive…
Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years .
This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .
Denise · 10 July 2026
Agent replied · 14 July 2026
Thank you for sharing your experience Denise. We are delighted to hear that Tina has been so helpful and supportive throughout your rental journey. Our team strives to provide professional and reliable guidance, and we appreciate your trust in our processes. If you ever need anything further, please do not hesitate to reach out to us.
★★★★★ 5/5
TrustpilotGood maintenance service
Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter.
And, your staff Aleemah is really helpful and responsive as well.
Benny · 8 September 2026
Agent replied · 12 September 2026
Thank you for your kind words Benny. We are glad we could assist you promptly with your maintenance issue and that we were able to action this swiftly for you. We appreciate your trust in us and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotMadilynne the superstar!
I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!
Amy · 18 September 2026
Agent replied · 30 September 2026
Thank you for sharing your wonderful experience, Amy & Terry. We are thrilled to hear that Madilynne's professionalism and positive attitude made such an impact on you and your journey with us. We really love to recognise our teams and the great work that they do so thank you for sharing with us. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotGreat service
I have recently moved out of one of your properties, Abbie Clark was very helpful and ensured my deposit was released the same week. Thank you for all your help.
Ruth · 29 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Ruth. We are delighted to hear that Abbie provided helpful support and ensured your deposit was released promptly. We thank you for your recommendation and please don't hesitate to reach out if there is anything we can support with.
★★★★★ 1/5
TrustpilotDo not use this company!!
Do not use this company. We inherited them because they bought out our previous agents.
They have paid money from our account for work that was unauthorised by us.
We are fighting to get the money back, without success. This has been going on for several months now.
Their accounting system is difficult to understand, as a landlord.
We are now in contact with the Property Ombudsman to try to resolve it.
After being assured by the Lettings Manager (Callum Rowland) that the money would be reimbursed in the next few days (on the 17th September).
It's now been 10 days, and we've still not received it.
Another poor performance from a company that doesn't care!
Chris · 15 September 2026
Agent replied · 18 September 2026
Thank you for sharing your review with us however we are very sorry to hear about your experience. I understand that you spoke with Callum in our Nottingham branch yesterday, and I am pleased to hear that this matter is now being resolved however, I am sorry to learn that the issue has been ongoing for several months. This does not reflect the level of service we strive to provide, and we sincerely apologise for the frustration and inconvenience caused.
Please be assured that we remain available to support you throughout the resolution process and to ensure a positive outcome. If there is anything further we can assist with, please do not hesitate to contact us directly at laura.heaven@johnshepherd.com. We appreciate your patience and the opportunity to put things right.
★★★★★ 5/5
TrustpilotI’ve been a tenant with John Shepherd’s…
I’ve been a tenant with John Shepherd’s since 2013, and throughout my time with them I’ve been impressed with the consistent quality and professionalism of the Lettings’ Team.
I was particularly impressed with the initial ‘vetting’ process prospective renters were subject to. It was good to see that potentially problem tenants were filtered out, which for long term renters like me, was reassuring that good tenants were just as important as the rental income to the company.
On a different note, I must say that on the rare occasion of needing to contact the lettings office Jodie P and her team, are always helpful and friendly and, more importantly, quick with a response and resolution to whatever the issues may be.
Les · 15 September 2026
Agent replied · 18 September 2026
Thank you for sharing your experience Les. We are delighted to hear that you appreciate our professional and reliable approach to vetting tenants. It's wonderful to know that Jodie and the team have been helpful and communicative whenever you've needed assistance. We value your long-term relationship with us and look forward to continuing to provide you with trusted support.
★★★★★ 5/5
TrustpilotGreat Support From Gita Patel
Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.
Rob · 8 September 2026
Agent replied · 12 September 2026
Thank you for sharing your experience Rob. We are delighted to hear that Gita was so helpful and communicative throughout the reletting process. If you need anything further, please don't hesitate to reach out to us, we always happy to help.
★★★★★ 1/5
GoogleIf John Shepherd can’t take the time to take a few pictures of a home listing, how are we supposed to trust them with the sale or purchase of a house? We went looking for a home on Zoopla and since I thought John Shepherd was a reputable estate agency I sought them out on there, only to discover the pictures on some of their listings are either completely fabricated by AI or heavily edited. Not only is that dishonest and unethical, it’s also potentially a breach of DMCCA 2024. Isn’t the entire point of posting pictures for a listing so the buyer gets an idea of what they’re getting before arranging a viewing? Are you going to deliver the artificial intelligence interiors you’re advertising when the person asks to view the property? What’s the endgame here? Genuinely disappointing, do better.
Natasha · 14 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience, Natasha however we are sorry to hear of your experience. Unfortunately we are unable to identify further details within our system regarding the property of which you are interested in. If you could reach out to us directly, we will be happy to support and guide you to ensure that we answer any questions or concerns you may have. Thank you and we look forward to hearing from you.
★★★★★ 5/5
TrustpilotGreat experience with Dan & Jayne!
I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!
Atlanta · 9 July 2026
Agent replied · 11 July 2026
Thank you for taking the time to share your review. We are so pleased to hear of your amazing experience with Dan and Jayne who have helped you with moving into your new home. We really appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotThey have been a great letting agency…
They have been a great letting agency during my 3 years of tenancy with them. They appreciated that we were good tenants and fid not raise the rent or deduct of the deposit. I highly recommend them especially Gita in the maintance team.
Reem · 1 July 2026
Agent replied · 3 July 2026
Thank you for your wonderful review! We are so pleased to hear about your positive experience over the past three years and working with Gita. We truly value our good tenants and are delighted that you appreciated our approach.
★★★★★ 5/5
TrustpilotMandi and the team at John Shepherd…
Mandi and the team at John Shepherd have been no short of excellent. I could not ask for more professionalism or more support and I would recommend very highly!
Lisa · 2 October 2026
Agent replied · 6 October 2026
Thank you Lisa for taking the time to share your review and kind words. We are thrilled to hear you found our team to be professional and supportive. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotKevin Healey has been a great change in…
Kevin Healey has been a great change in taking over managing my property. He keeps me updated on issues and is always a pleasure to talk to. Thanks Kevin!
Customer · 30 September 2026
Agent replied · 2 October 2026
Thank you for your kind words. We are delighted to hear that Kevin has been a helpful and communicative manager for your property. Thank you for your recommendation and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotThanks Kevin!
I rent my property through the Sutton Coldfield office, dealing with Kevin specifically. He always keeps me up to date and makes sure my tenant is happy. Thanks Kevin!
Nina · 30 September 2026
Agent replied · 2 October 2026
Thank you for your kind words Nina. We are delighted to hear that Kevin has been keeping you informed and ensuring your tenant's happy with everything. We appreciate your recommendation and if you ever need anything further, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotI have been renting through John…
I have been renting through John shepherds for over 2 years and Tina Margetts was our rental manager and she made everything easy and she was very helpful and kept me informed the whole time.
Hilary · 21 August 2026
Agent replied · 25 August 2026
Thank you for sharing your experience Hilary. We are pleased to hear that Tina provided you with helpful and professional support throughout your rental journey. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotThis is specifically for Gita patel
This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me .
She is an amazing manager for us she is the reason i cancelled my plan twice to move the property .
Whenever i reached out to her she always helped me sometimes going out of the box and not just doing her work hours , whatever time or day it is if there is something serious she always respond quite quickly which really impressed me and shows her true dedication and willingness.
I would highly recommend her and have due respect for her kindness and willingness to help others .
Highly professional and very kind .
My review is more towards the kind of person she is as she has already excelled the role of a manager for me .
Highly recommended!
Abdul · 9 September 2026
Agent replied · 15 September 2026
Thank you for sharing your wonderful experience with us Abdul. We are thrilled to hear how Gita has become like family to you and that she has been able to provide you with exceptional service throughout. We really appreciate your kind words and the recommendation, and we look forward to continuing our relationship and supporting you further.
★★★★★ 5/5
TrustpilotLara - Brilliant to have on your side...
Lara has always been responsive to my queries and has gone the extra mile to ensure the actions we've discussed are followed through quickly. As a landlord, having that peace of mind that someone is on your side is essential! Thanks Lara
Dominic · 30 June 2026
Agent replied · 2 July 2026
Thank you for taking the time to share your review. We are delighted to hear that Lara has been so responsive and gone the extra mile to ensure your actions are followed through quickly. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotTina at JS comes highly recommended
Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !
Eliza · 18 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Eliza and for taking the time to share your review. We are delighted to hear that Tina has been a professional and communicative Property Manager for you and is really able to support you as a landlord overseas. We truly appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotMy dealings with John Shepherd go back…
My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!
Kevin · 18 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Kevin. We appreciate your recognition of Tina and we will ensure that this is shared with her directly. Thank you again and we look forward to continuing to support you.
★★★★★ 5/5
GoogleThe team at John Shepherd have been a pleasure to deal with friendly, responsive, and easy to communicate with throughout. They made the whole moving process feel smooth and stress-free, and were incredibly flexible around my circumstances. I really appreciate all their help. A special thanks to Dan, Jayne, and Jodie for their outstanding support!
Jordana · 23 March 2026
Agent replied · 21 March 2026
Thank you for sharing your lovely review with us. We are delighted to hear that our team provided reliable guidance and made your move smooth and stress-free. Thank you again and we look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotNatasha has been amazing throughout our…
Natasha has been amazing throughout our purchase. She was always friendly, responsive, and kept us updated every step of the way. She made the whole process much less stressful, and we really appreciate all her help. Highly recommend! - Maja & Tyler
Maja · 26 June 2026
Agent replied · 27 June 2026
Thank you for your wonderful feedback! We are so pleased to hear Tash was able to support you every step of the way during your purchase and that you had a positive experience overall. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotMatt has been brilliant…
Matt has been super helpful brilliant experience so far! The rest of the staff have also been very helpful some great team working going on there!
JoeS · 10 October 2026
Agent replied · 14 October 2026
Thank you for sharing your wonderful experience Joe. We are so pleased to hear that Matt and the rest of the team have been so helpful. We pride ourselves on being professional and communicative, ensuring reliable guidance for our clients. Your feedback is important to us and we appreciate you taking the time to share your review with us.
★★★★★ 5/5
TrustpilotThe Company is ever present to answer…
The Company is ever present to answer to our numerous questions. If the staff are going home weekends especially on Fridays, they usually informs on time. We interacted with Megan and Elisha. These two were amazing, detailed, very detailed and polite enough for even a naive first renter. I would recommend other users. Thank you Elisha Robinson.
Chika · 2 March 2026
Agent replied · 5 March 2026
Thank you for sharing your experience. We are delighted to hear that our team was professional and helpful. We appreciate your recommendation and look forward to assisting you again.
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