Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Gita @ John Shepherd
I’ve been renting a property from John Shepherd for just overs 2 years and wanted to recognise Gita for her excellent support and commitment. She is always really helpful, professional, and a pleasure to deal with. Any issues or concerns have been dealt with quickly & Gita has kept me fully informed at all times even outside of her working hours.
Thank you Gita for a great service it’s much appreciated!
Jan · 8 July 2026
Agent replied · 11 July 2026
Thank you for your 5* review Jan. We are thrilled to hear that Gita has provided you with such professional and helpful support. We appreciate your recognition of her commitment and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotI have received excellent service from…
I have received excellent service from the team at John Shepherd. Lara Soars-White has been wonderful in assisting with me with an urgent matter promptly. The incident was addressed by the appropriate personnel and I am very grateful to her and Joshua Davies for their time. It has been a very pleasant experience corresponding with the team at John Shepherd.
Imane · 15 September 2026
Agent replied · 16 September 2026
Thank you for sharing your lovely review Imane. We are thrilled to hear that Lara and Josh have consistently provided you with prompt and professional assistance. It's great to know that you found our communication helpful and that you felt supported throughout the process. We appreciate your kind words and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotReview for my property manager
I wanted to leave a review for my property manager, Gita Patel. I have been living at this property from almost a year now and I can’t thank Gita enough for her quick responses and solutions to any sort of issues that may rise, she is always reachable and quick to deal with problems.
Mo · 3 October 2026
Agent replied · 6 October 2026
Thank you for your kind words Mo. We are thrilled to hear that Gita has been so helpful and communicative during your time with us. Our team strives to provide reliable guidance and support, and it's wonderful to know that you feel well taken care of. If you need anything further, please don’t hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotMohammed Ibrahim at John Shepherd has…
Mohammed Ibrahim at John Shepherd has been fantastic throughout my rental process. He was always friendly, responsive, and took the time to answer all of my questions. He made everything straightforward and helped me get moved in quickly, which made the whole experience much less stressful. I really appreciate all of his support and professionalism. Highly recommend Mohammed Ibrahim and the team at John Shepherd!
Cristiana · 17 July 2026
Agent replied · 20 July 2026
Thank you for sharing your review Cristiana. We are so pleased to hear that Mohammed provided you with professional support and was able to support you throughout your rental journey. We appreciate you taking the time to share your review and look forward to supporting you again.
★★★★★ 1/5
GoogleThis office is a total shambles. Unfortunately, we inherited John Shepherd when purchasing a block of apartments that they had 'mis-managed' for a number of years. They promised the earth to retain us as clients, but delivered nothing. Lots of unhappy tenants came out the woodwork, various complaints and abysmal communication. Every aspect of their management was woeful and we could not wait to terminate their appointment at the first opportunity. Even today, their accounting to us has not been reconciled correctly yet the manager Julie Sergeant is avoiding / ignoring all contact. Some of her staff are very pleasant but are seemingly helpless and appear embarrassed at all their mistakes. John Shepherd are a stain on the property industry. Avoid this company at all costs!
Andrew · 23 March 2026
Agent replied · 27 March 2026
We are sorry to hear about your experience and the issues you faced with communication and management. Your feedback is important to us and we are committed to improving our customer-centric approach. Please feel free to reach out directly so we can address your concerns further and regain your trust.
★★★★★ 5/5
TrustpilotKelvin was amazing
Kelvin was amazing! He was so helpful, answered all my questions in a way that was understandable and useful. I was quite anxious as this was my first time being shown around by an agent, and he instantly made me feel at ease. He is so chill and so lovely, and fantastic at his job! I ended up taking the first place he showed me!
Hartley · 11 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience, Hartley. We really appreciate you taking the time to share your review with us. We are so pleased to hear that Kelvin provided you with such helpful and professional support. We appreciate your trust in us and are glad you found the perfect place to make home.
★★★★★ 5/5
TrustpilotGreat Letting Agents
The team at John Shepherd, and especially Jodie Pichur have been great at handling my move as a tenant in one of their properties. Any questions I've had have been answered promptly, and I even had very quick help delivered when I locked myself out of my own flat in my bare feet. Thanks!
Marc · 16 September 2026
Agent replied · 18 September 2026
Thank you for your kind words Marc. We are delighted to hear that Jodie and our team has been so helpful during your move. We appreciate your recommendation and if you need anything else, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotProfessional and friendly
Have recently had a new tenant move into my rental property. Mandi made the whole process easy and problem free. If I had any questions, and. she wasn't able to answer the phone, I would always get a call back quickly. How many times have you been promised a call back and it never happened. Not with Mandi. Professional and friendly service all round.
John · 8 July 2026
Agent replied · 10 July 2026
Thank you for sharing your experience John. We are delighted to hear that Mandi made the process easy and stress-free for you. Our team strives to provide professional and reliable guidance, ensuring open communication and quick responses. We appreciate your trust and look forward to supporting you further.
★★★★★ 5/5
TrustpilotHappy tenant Happy landlord
Mia Cornwall is very helpful, always replies promptly to
my queries and handles emergencies quickly. A pleasure to deal with. John Shepherd have always found me reliable tenants who paid rent on time. The rent payments reached me promptly. They kept me updated on UK safety rules and legal certificates.Their service is
first class. I would highly recommend them.
Jane · 6 August 2026
Agent replied · 11 August 2026
Thank you for sharing your viewing with us Jane. We are delighted to hear that Mia has been so helpful and communicative. It's great to know that we have consistently found you reliable tenants and that you appreciate our professional service. We really appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotMatt has been fantastic during the last…
Matt has been fantastic during the last few weeks when we worked together on a project.
Matt’s enthusiasm, professionalism and deep knowledge of the local property market shone through at every stage of the process.
I’d thoroughly recommend Matt to help you if you’re buying or selling your home.
Nicholas · 9 October 2026
Agent replied · 13 October 2026
Thank you Nicholas for taking the time to share your review. We are thrilled to hear that his professionalism and local expertise made a positive impact on your journey with us. Our team is dedicated to providing reliable guidance and tailored support throughout the buying or selling process. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotHighly professional service by Mohammed Ibrahim
I am in the process of securing a rental property from John Shepherd Estate agents.
Mohammed Ibrahim was already at the property when I went to view it. He took his time to show me around, explained everything I needed to know and he answered all my questions regarding the property kindly and respectfully.
He was really professional throughout the viewing.
Michael · 20 July 2026
Agent replied · 20 July 2026
Thank you Michael for sharing your experience with us. We ae delighted to hear that Mohammed provided you with such great support and guidance at your viewing. We wish you all the best with your home search and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotHi I have been associated with John…
Hi I have been associated with John Shephered for more than 3 years.. The team is very supportive, I have got the beautiful house by canal with the help of Megan and she has been great support during the entire process. The best part is we got the house while we were studying and were international students, where most of the Agency refuse to proceed with students, John and Shepherd were exceptional, Megan helped us through the process and helped us to get the house. Thanks to the entire team especially Megan :)
Shweta · 13 February 2026
Agent replied · 17 February 2026
Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with reliable guidance and support throughout your journey. It's fantastic that Megan was able to assist you in finding your beautiful home by the canal, especially as international students. We appreciate your trust in us and look forward to continuing to support you in the future.
★★★★★ 5/5
TrustpilotSpecial mention for Aleemah Aziz
I wanted to give a special mention to Aleemah Aziz, who has been the Property Manager for our house, but is now moving on to a different role. Aleemah has always done a great job for us, highly responsive, with good suggestions, and quick actions.
Thank you Aleemah, and all the best for the future.
Sam · 11 August 2026
Agent replied · 12 August 2026
Thank you for your kind words Sam. We are thrilled to hear that Aleemah provided you with professional and reliable guidance and able to support throughout. We appreciate your recommendation and look forward to supporting you further.
★★★★★ 5/5
TrustpilotGreat experience with John Shepherd (Alex Shomari)
Since getting in touch with John Shepherd, our experience has been really good. The team are wonderful and always quick to get back to us. Alex Shomari, in particular, has been amazing! When showing us around the property, he was super friendly and answered any questions we had thoroughly. Throughout this whole process, Alex has been really easy to get in touch with and has been super helpful - our experience so far has been 10/10! :)
Lara · 27 February 2026
Agent replied · 3 March 2026
Thank you for sharing your review. We are thrilled to hear that our team has been so helpful and communicative. We appreciate your trust in us and look forward to supporting you further.
★★★★★ 5/5
TrustpilotI experienced some issues due to the…
I experienced some issues due to the council not being informed of new tenant contracts, which unfortunately led to me being charged council tax incorrectly. While this was frustrating, Lara has been excellent in dealing with the situation. She has been proactive in sorting everything out, kept me well informed throughout, and communicated clearly at every stage. Lara has shown great professionalism and strong communication skills, and I really appreciate the effort she put in to resolve the matter.
Danielle · 8 February 2026
Agent replied · 10 February 2026
Thank you for your kind words, Danielle. We are pleasd to hear that Lara provided you with excellent support and kept you informed throughout the process. We truly appreciate your understanding and trust in our service, and we look forward to serving you again in the future.
★★★★★ 5/5
TrustpilotThis review is about PAULINE at the…
This review is about PAULINE at the Sutton Coldfield branch, NOT the whole company or the Sutton Coldfield branch. Pauline is one of the rental property maintenance managers. Super switched on lady. Has a proper handle on technical issues. Can communicate effectively and in detail on work done, how work is to be done, including all fine detail and technicalities. Gets stuff done at a million miles per hour. People like this are a rarity in my experience.
Karen · 12 February 2026
Agent replied · 15 February 2026
Thank you for sharing your kind words. We are delighted to hear that Pauline's professional and communicative approach has made such a positive impression. We really appreciate your feedback and look forward to continuing to support you.
★★★★★ 4/5
TrustpilotJS have been looking after the letting Flat 2
JS have been looking after the letting of our flat for the last 4-5 years and it has been very successful in the way everything is managed. They take all the pressure off the owners and carry out all checks and certificates required when instructed. Sue Birch has been very professional and efficient.
John · 13 August 2026
Agent replied · 15 August 2026
Thank you for sharing your experience John. We are glad to hear that our team has provided reliable guidance and taken the pressure off you as a flat owner. We would love to know how we could make your experience even better and increase it to 5* so please do let us know. Thank you again!
★★★★★ 5/5
TrustpilotThank you Jamie Smith
Jamie is a professional at his job, he makes you feel relaxed, explaining everything to you, nothing is to much trouble. Jamie came armed with information packs went through them left no stone unturned so you felt at ease. Jamie is a credit to John Shepard
Mark · 27 September 2026
Agent replied · 30 September 2026
Thank you for sharing your experience Mark. We are delighted to hear that Jamie provided you with reliable guidance and made you feel at ease and has been able to support every step of the way. We appreciate your kind words and look forward to supporting you again in the future.
★★★★★ 5/5
TrustpilotThank you! 😊
I had a great experience working with Reemi Yasmin at John Shepherd. She made the whole booking process smooth from start to finish, provided clear instructions, and organised the key handover efficiently. Everything was well communicated, which made completing the job straightforward and successful. Professional, organised, and easy to work with. Thank you, Reemi!
Jangy · 30 July 2026
Agent replied · 4 August 2026
Thank you for sharing your wonderful experience with us. We are delighted to hear that Reemi provided you with reliable guidance and made the process seamless. We appreciate your kind words and hope to assist you again in the future.
★★★★★ 5/5
TrustpilotEleanor was fantastic
Eleanor was fantastic, I am a pensioner and not very in touch with technology but she supported me every step of the way through my new tenancy, on the end of the phone at any time to advise and guide me through the process. From my initial viewing to collecting my keys she has been a support the whole way through.
Caroline · 10 June 2026
Agent replied · 16 June 2026
Thank you for sharing your experience, Caroline. We are delighted to hear that Eleanor provided you with reliable guidance throughout your tenancy journey. Our team strives to offer professional and helpful support, ensuring you feel comfortable every step of the way. If you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotExcellent service and support
I rented a property through them and was fully satisfied with their service. Tracy Savidge was extremely helpful throughout the check-out process and made everything very smooth. She also helped ensure that my full deposit was released. I really appreciate her support and professionalism and would highly recommend their service.
Nader · 24 August 2026
Agent replied · 26 August 2026
Thank you for sharing your experience Nader. We are delighted to hear that Tracy provided such professional and helpful support during your check-out process and made your experience stress free. It's great to know that she ensured the smooth release of your full deposit. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 3/5
TrustpilotGood student property viewing
I recently viewed 2 different student properties and Arabel did a great job showing me around! There were some difficulties entering properties due to card access but Arabel handled everything well. I also appreciated the flexibility in pricing along with some freebies. Moving forward, I think tenants should be notified of house viewings as they were unaware and therefore interrupted by our viewing.
FL · 20 May 2026
Agent replied · 21 May 2026
Thank you for taking the time to share your review. We appreciate your feedback regarding your viewing experience. We are glad Arabel was helpful despite the access difficulties. We will also take on your feedback with relation to the notification to tenants as this is important. Thank you again and if we can be of any further support, please don't hesitate to contact us.
★★★★★ 5/5
TrustpilotI have had some issues with my tenants
I have had some issues with my tenants, which ended up in court. However, Lara Soars-White has been extremely helpful and supportive. She has kept me up to date with every aspect of the recovery and advised me on what my options were. She has been very reassuring and represented me in court, as I wasn't able to attend.
Anu · 17 June 2026
Agent replied · 19 June 2026
Thank you for sharing your experience. We are glad to hear that Lara provided you with helpful and reliable guidance during your court proceedings. We strive to keep our clients informed and supported, and it's wonderful to know that you felt reassured throughout the process. If you need further assistance, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotExcellent Customer Service from Gita
Gita Patel is absolutely the best! She has been incredibly helpful, professional, and responsive throughout. Her customer service is second to none, she is always so quick to respond and goes above and beyond to help. I genuinely couldn’t ask for better service. Highly recommend Gita! ⭐⭐⭐⭐⭐
Rania · 19 August 2026
Agent replied · 21 August 2026
Thank you for your wonderful feedback Rania. We are thrilled to hear that Gita provided you with such professional and helpful service. We appreciate your recommendation and look forward to assisting you again in the future.
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