Trusted Agent profile · Royal Sutton Coldfield
★★★★★
948 reviews across 2 platforms
Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at Sutton Coldfield, is rated 4.4 out of 5 across 948 reviews on two platforms, including 43 Google reviews rated 3.0.
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Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotVery pleased with their service
John Shepherd was an amazing choice, everything went well despite the lockdown, the lettings agents were very helpful and supportive from the start, we are happy with their service.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotHad a nice experience with john…
Had a nice experience with john shepherd, was moved in within two weeks with the help of Brendan from cannock. Made us feel at ease. Could recommend them enough!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotA real 5* letting agency for once
Great letting agency. I can't praise this team enough. They keep up top date with letting me know what's going on in my properties, send me the required HMRC paperwork on time and are thoroughly nice people to deal with.....a real 5* company for once :-)
5/5
TrustpilotGreat Experience
Great experience from them throughout the letting process, and especially my property manager Rajak Ali has also helped me, always quick to reply back and sorted lot of things. Would highly recommend them.
5/5
TrustpilotThe team at John shephard were very …
The team at John shephard were very helpful and patient. As my computer skills are poor at best.. Nice people to deal with, many thanks to u guys.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotLily Johnson, a very good Operations Support Manager
Lily Johnson - MARLA, Operations Support Manager, is friendly, helpful, responsive and has been providing the best landlord services. It is a pleasure to work with her and I hope everything keeps running smooth in the future.
5/5
TrustpilotThe team at John Shepherd Collection
The team at John Shepherd Collection, led by Harry Moore and supported by Jack Richardson, provided an excellent service selling our house. Although there were a few bumps along the road they were sorted out very quickly. On the whole the process went very smoothly. Highly recommended!
5/5
TrustpilotI went 3 years overseas and during all…
I went 3 years overseas and during all this time John Shepherd Team did at brilliant job. Always taking care of everything and doing above and beyond what you could except. The best thing I ever did on property management. The added value is fantastic. If you want problem free is where you need to go. Love it.
5/5
GoogleVery good agent, prompt at sorting any issues and very helpful with both the move-in and out. Leah in particular was very helpful
5/5
TrustpilotReally good customer service from start…
Really good customer service from start to finish. Rickie who dealt with my queries and lease of property especially. Rickie understood my circumstances and went above and beyond to help me to secure my flat rental. When collecting keys he was professional and helpful and made sure things ran smoothly and kept in contact through the process.
5/5
TrustpilotEvery member of the team was kind and…
Every member of the team was kind and professional. They made the whole renting process less tedious and fast.
5/5
GoogleI happy to rent for John Shepherd Suton Colfild agency. There working professional and kindness people. Any essue sorted out quality, quickly, professional. Big responsibility .
5/5
TrustpilotEffectiveness of the agency
I enjoyed the effectiveness of the communication channels available and the constant support I got from my consultant during the process of securing my accommodation. I have already recommended John Shepherd to many friends out of my own volition.
5/5
TrustpilotI had a viewing with Lauren and she was…
I had a viewing with Lauren and she was just fantastic. So full of knowledge and able to answer all the queries I had about the property. She made the whole viewing experience so easy and enjoyable. Lovely polite girl and I’d hope to have her again for another viewing. Couldn’t recommend her enough, brilliant service!
5/5
TrustpilotI am really content with the services…
I am really content with the services of Lily Johnson from John Shepherd for almost 6 months now. As an oversees owner a good property manager is key, and she definitely is! This way it is as hands off as possible!
5/5
TrustpilotPrompt and professional
Prompt and professional. Very helpful and polite, Nelly, assisted me through the steps to secure a rent. I am very happy with the service that I received. I would recommend my friends and family to rent through John Shepherd
5/5
TrustpilotFriendly, efficient and helpful
Very helpful, friendly and efficient service from Lily in managing properties and handling transfer over from previous agents. Thank you. Very much appreciated.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
1/5
GoogleTHE WORST LETTING AGENCY IN THE COUNTRY AHMED DOES NOT PHONE YOU BACK EVER AND TELLS LIES LANDLORDS STAY AWAY
5/5
GoogleGreat experience with John Shepherd, particularly we had good communication with Leah. She provided us with everything we needed to hear 😊 …
5/5
TrustpilotJohn Shepherd has been helpful in the…
John Shepherd has been helpful in the process of me renting a property, especially the letting consultant Megan, from the first day of our meeting has been very understanding and ready to answer questions and also advice were necessary.
5/5
TrustpilotWe had Destinee Rowe as our estate…
We had Destinee Rowe as our estate agent for our rental property in Harborne. She was very professional and dealt with our requests in a timely fashion. John Shepherd have been easy to contact and responsive with updates and repairs to the property. We are very happy with the service we have received.
3/5
TrustpilotCould not login easily
Could not login easilySorry - this review was unintentional. Please ignore my review.
Can you advise what portals you are trying to log in as we are the estate agents and have staff members to assist .Kind regards,
5/5
TrustpilotExcellent service.
The process was made so much easier as we had regular updates from the team at John Shepherds including Shannon and Natalie Watkins. They were proactive, helpful and always contactable to answer any queries
5/5
TrustpilotLauren and Katie have been instrumental…
Lauren and Katie have been instrumental in finding me the perfect home. Both have been diligent, professional, supportive and prompt. From the start of the process to the finalisation, Lauren and Katie have exceeded all expectation. I cannot thank them enough. Thank you for your help. Highly recommend these ladies from John Shepherd.
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