Trusted Agent profile · Royal Sutton Coldfield
★★★★★
948 reviews across 2 platforms
Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at Sutton Coldfield, is rated 4.4 out of 5 across 948 reviews on two platforms, including 43 Google reviews rated 3.0.
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were looked after by faye at the…
We were looked after by faye at the cannock branch.from the time we met till signing for the keys her service was excellent.she was helpful,kind,compassionate and helped us through all the steps.what an asset she is for the company.the staff at this branch are a great team,and i would recommend them.miss sallyanne law.
1/5
TrustpilotCorporate black hole
I tried to do business with them as a landlord. Emailed their lettings department giving my details. Never heard back. Gave up. Presume they have all the business they need.
5/5
TrustpilotThe service was superb everything was…
The service was superb everything was handled professionally and the reception was very good. The house was well presented with some treats which was wonderful though the family does not consume alcohol but the intentions were good. Thank you very much. We can work with you again
5/5
TrustpilotLily
Lily has been exceptional sourcing reliable tenants and providing ongoing support as we look at other potential investment properties.
5/5
TrustpilotI had a very pleasant experience…
I had a very pleasant experience dealing with John shepher agent Megan. Was very helpful and approachable. Went extra mile to show us the properties for the time i requested due to work schedules. Recommend highly.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotFantastic experience..
We've had a fantastic experience using the John Shepherd to move a house. Professional and prompt Service throughout. Sana Shaikh dealt with us throughout the process , all questions and queries were answered quickly and we were successful in obtaining the property.
3/5
TrustpilotRepairs that were highlighted befor my…
Repairs that were highlighted before my tenancy started were not completed before I moved in. This is still ongoing over 3 wks into my tenancy. Had to report the same repair several times via the website instead of it being passed to the relevant contractor for completion.
5/5
TrustpilotGreat experience!
I’ve been speaking with Natasha at Land, New Homes, and Collection looking to start my property search and found Tash to be very knowledgeable and informative on the market at present. We are at the very early stages of looking for a property and will already choose John Shepherd moving forward. Very impressed
5/5
GoogleThis is our first time renting and Sam, Julie, Marilena and Leah have helped us every step of the way. An amazing team who are always available to talk to and went above and beyond to help us secure our fabulous rental home. Wouldn’t hesitate to recommend them. Thank you.
1/5
GoogleWorst service, holding my deposit and not returning it, no proper communication, if you are looking to rent a property don't rent anything through them unless you want to lose your deposit
5/5
TrustpilotExcellent experience
Was my first time renting out a property and Megan, had immense patience and guided me through the whole process and answered any questions I needed clearing up and was such a lovely help!
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
1/5
TrustpilotWorst letting agent ever
Worst letting agent ever, utterly unprofessional, avoid at all cost!
5/5
TrustpilotCaitlin MacDonald has been brilliant
Caitlin MacDonald has been brilliant - so helpful and ‘on it’. I have been really impressed with all the service I have received. Thank you so much!!!
4/5
TrustpilotFriendly, professional but all a bit overwhelming at times.
Very professional but lots of paperwork and statements are not clear to a newbie.Set up included lots of direction towards certificates, sign offs (smoke detector) and insurances- not sure which were needed and which were up selling.Staff always willing to answer queries and always pleasant and friendly.
5/5
TrustpilotGreat service
Great service, Shannon is friendly, professional and helpful who took us through the purchase, thanks!
5/5
TrustpilotFantastic company
Fantastic company, always willing to go the extra mile. Drew and Lily have been very professional and accessible. I will continue to use their services and cannot speak highly enough of them.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotMegan was very helpful and dealt with…
Megan was very helpful and dealt with my questions in a timely manner. Thank you
5/5
TrustpilotMy personal experience of renting
I am eighty two years of age and the people I dealt with were very supportive and helped me to understand what was happening as the process was being done and I would like to say a big thank you to all at John Shepard
5/5
TrustpilotWe have used John Shepherd Estate…
We have used John Shepherd Estate Agents for just under a year now and would always recommend them!Lily Johnson and Kate Slater are always highly responsive and couldn't be more helpful.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotAn excellent timely and personal…
An excellent timely and personal service. We used them for a tenant finding service. They found us a tenant within a week, completed the checks without any delays and produced the best moving in inventory we've ever had. Tom and Adrian, you are superstars!
5/5
TrustpilotBrilliant
Brilliant! Natalie & Mia (sales) & Adrian (manager & valuer) we’re absolutely fantastic, extremely professional, friendly & so helpful. They assisted me through a very stressful sale & purchase & I cannot recommend them highly enough. I feel I discovered 3 new friends! I have no negatives at all regarding this Estate Agency.
5/5
TrustpilotExcellent service
Excellent service, Rickie was immense Quality
5/5
TrustpilotExcellent support
I was having a difficult time finding an appropriate apartment but John Shepherd Estate Agents intervention made the process easy and seamless. Lily’s support has been outstanding thus far, she’s always responsive to questions and concerns.
5/5
TrustpilotI have been very happy with every…
I have been very happy with every aspect of my experience with the staff at John Shepherd, from the management of my property to its eventual sale. Communication has been excellent and nothing has ever been too much trouble. Thank you so much: I heartily recommend.
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