Trusted Agent profile · Royal Sutton Coldfield
★★★★★
948 reviews across 2 platforms
Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at Sutton Coldfield, is rated 4.4 out of 5 across 948 reviews on two platforms, including 43 Google reviews rated 3.0.
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had a great experience from start to…
We had a great experience from start to finish with John Shepherd. Harry was brilliant, very accommodating and nothing was too much trouble.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotFantastic organisation from John Shepherd …
Megan Johnson and Drew Swadkins were excellent organising this tenancy.Excellent, professional demeanour and very welcoming and a pleasure to speak with.I would definitely recommend John Shepherd (Colmore Row) to anyone.Impeccable service!Thank you very much!
5/5
TrustpilotAMAZING SERVICE!
I am a student who is trying to move into an apartment with my friend, and if I could recommend John Shepherd to every single person I know I would! This is solely because of Megan Johnson, an absolute ANGEL who has been so so helpful trying to find me a place to live! I really appreciate her work especially because many landlords are not as welcoming to students, but Megan deserves all the praise she can get! Will definitely be using John Shepherd whenever I can thanks to her!
5/5
TrustpilotFirst time using John Shepherd and will…
First time using John Shepherd and will definitely be using them again. Lily was great to work with. She found us tenants for the flat and was a pleasure to deal with
5/5
TrustpilotNatasha Watkins @ John Shepherd…
Natasha Watkins @ John Shepherd @ solihull branch has been absolutely outstanding. Natasha has gone above and beyond and has been excellent in her approach, professional, friendly and all round excellent attitude. Highly recommend Natasha.
5/5
TrustpilotI am a recent convert and I could not…
I am a recent convert and I could not be happier with the service so far. Lily has been my point of contact most of the time and her attention to detail and swift response times have been fantastic.
5/5
TrustpilotThank you Lily and Megan
Both Lily and Megan were extremely helpful with all of our enquiries, we had quick responses and always felt like things were going smoothly and were well organised. Can’t thank either of them enough, we love the flat and know that our renting experience with John Shepherd is in good hands.
5/5
TrustpilotReally quick and easy service from the…
Really quick and easy service from the group. Megan was so helpful with everything through the moving in process. Highly recommend her!!!!:-)
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotEverything is perfect
Everything is perfect. I feel happy where I am
5/5
TrustpilotCaitlin MacDonald has been exceptional…
Caitlin MacDonald has been exceptional with her customer service... very helpful and answers emails super fast. Thank you Caitlin
5/5
TrustpilotI’ve been in my new home for a Month…
I’ve been in my new home for a Month now snd i cannot recommend this Company enough , especially Brendon Pearce who dealt with the whole process and kept me informed throughout the whole thing, all of the staff members here have done and nothing has been too much trouble.Highly recommend.
5/5
TrustpilotExcellent service
Excellent service, fast, efficient and kept us up-to-date. Huge thanks to Samantha!
5/5
TrustpilotWe were very happy with the service we…
We were very happy with the service we received from Gurdev and Harry. They both worked as a team to sell our property, it took longer then anticipated, but through no fault off John Sheperd. We were very pleased with Gurdev who worked hard to get the sale completed. Thankyou again to both Gurdev and Harry wish you both well in the future Kind regards Tariq and Shameem shareef
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotA very happy landlord
We have been with John Shepherd for more than two years. Our experience has been first class. We were anxious about letting our flat but have had superb service from all the staff we have had contact with. The process of finding tenants went very smoothly and the subsequent dealings with John Shepherd whenever there was something that needed to be addressed in the flat was dealt with very efficiently. We were always consulted properly and action taken swiftly. At the end of the tenancy the painting etc in preparation for the next tenant was also handled well. The accounting system is also very easy to understand and follow. We hope the staff we have come to know and rely on don't leave!
5/5
TrustpilotBrilliant communication from start to…
Brilliant communication from start to finish. 5 days to turn around my application. Jayne especially has replied to my many emails/requests swiftly. Whole process has been stress free (as stress free as moving can be). Highly recommend!
Thank you for your feedback, we will ensure this is relayed to Jayne.
4/5
TrustpilotThe service was pretty good
The service was pretty good, email responses were very quick which is really good. I did however have to ask for updates along the way when things fell quiet for a period of time. It would be useful to receive at least 1 update every 2 weeks to keep people up to date. Everything else went well. Thank you !
5/5
TrustpilotMegan Johnson was so supportive and quick…
Megan was so supportive and quick through out the process from viewing to finalizing my apartment with in 5 days.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotTurkay was professional and very…
Turkay was professional and very knowledgeable of the properties during our viewings.
5/5
TrustpilotVery Helpful and Friendly Team
Megan was really helpful! She got everything completed really quickly and was a great help for us. Thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotLauren is fabulous
My agent, Lauren, she is really nice and helpful during whole moving process, house viewing, doing paperwork and after moving in. She followed up everything and replied email really quickly. She said we can move in on 20th, and we actually collected the key on the day. After we moved in, she still keeps replying to my email if I have any questions.
5/5
TrustpilotJohn Shepards - Harry Moore
Harry at John Shepherd made the purchase of the property as smooth and stress free as possible. With timely and factual communication that made all the difference. Harry was always accommodating, available to answer any queries and arrange subsequent visits to the property no matter how short the notice was.
5/5
TrustpilotI have recently rented a property…
I have recently rented a property through John Shepherd and I have had Brilliant service from Rickie. He helped us with everything and was great at communication which was great as we knew what was going on at all times. Thanks Rickie and the Team for all the help
5/5
TrustpilotDestinee was the best help i could've…
Destinee was the best help i could've asked for when moving! Really alleviated any stress and was super helpful
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
Trustpilotsmooth
Lily was absolutely amazing during this process. I was in a hurry to move and she handled it quicker than I anticipated. Needless to say she understood the assignment 😅
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