John Shepherd Lettings reviews in Royal Sutton Coldfield

★★★★★ 1/5

Trustpilot

They do not allocate house viewings fairly.

The lady I spoke to (didn’t get her name) was quite rude and abrupt. We enquired about viewing a house as soon as it was listed. Was told we would get a call once they had access to the property. We never got a call, so Called back today to be told the viewings are now fully booked meaning they do not allocate viewing fairly as I literally enquired within minutes of the house being published on right move.

Ashleigh · 26 May 2023

★★★★★ 5/5

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John Shephard Estate Agents Review

Our Lettings Negotiator Destinee Rowe was fantastic to look at the property with. I was left alone to look around the flat we moved into by myself and any questions I had she was able to answer professionally without fail especially about things that could of put me of the flat while viewing it. She helps move the process along quickly which was well needed and always responded to any queries I had quickly and efficiently. She is a credit to John Shepherds reputation.

JS · 19 February 2021

★★★★★ 4/5

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Thank you Lily at John Shepherd

Thank you Lily at John Shepherd. Given the “virtual “ nature of our relationship, I have to say that I can be nothing other than impressed by her speed to respond to all of my requests promptly and professionally. Oh, and given the amount of questions I asked, her patience was pushed to the limit. But, you wouldn’t have known it. Moved into the flat on Saturday. Lily and the teams post move follow up etc all very welcome. Great customer service all round.

Stephen · 18 February 2021

★★★★★ 4/5

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John Shepherd estate agents were…

John Shepherd estate agents were helpful under the current circumstances especially, they explained everything thoroughly and were very informative about the processes and what was required of us. Jack Richardson was the agent dealing with our property and acted in a very professional and friendly manner. Overall a comfortable experience with john Shepherd. My only one criticism is we could have been provided with more information on the property itself, such as utility providers and which broadband providers are compatible in the area. This wasnt provided on the date of the move and made setting up accounts to the providers more difficult.

Harry · 17 February 2021

★★★★★ 5/5

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We have had a great experience selling…

We have had a great experience selling through John Shepard, we recently put our home on the market and have been so impressed with the service. Sophie was initially dealing with us when we were deciding to put it up on the market, she was very proactive following up and always happy to assist. She arranged everything quickly and efficiently to suit us, the photography work and video upload really made a difference to the interest we had, we were very impressed how well they were able to advertise our home.Jordon was involved in doing the viewings for our home, and was very proactive in contacting potential buyers. He was always happy to help when I called with any questions, and very accommodating. Between Sophie and Jordan they were able to bring in a lot of viewings for our home. I was very impressed with their proactive approach and their customer service. We sold our home under two weeks of it being on the market, we couldn’t of asked for more. We will definitely recommend to friends and family and would definitely use John Shepard as a first choice going forward.

Paven · 4 February 2021

★★★★★ 5/5

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Highly recommend

We recently completed the sale of our property with John Shepherd during the midst of the pandemic. Gurdev managed the sale in a very professional way. In particular, we were really impressed by Gurdev’s proactive approach, and with the level of communication we had with her throughout the process. All viewings were conducted in a professional manner, feedback was always received on a timely basis and only appropriately vetted, credible buyers were permitted to view the property. We highly recommend Gurdev and her team at John Shepherd.

Mrs · 18 January 2021

★★★★★ 5/5

Trustpilot

Very helpful and informative

Very helpful and informative. Sam was brilliant, both in person and over the phone. He showed us around the house and new the house & the surrounding area well. If I was selling my house I would definitely would ask Sam to do it, as he is fab!

Nat · 27 November 2020

★★★★★ 1/5

Google

Extremely poor service from the Mere Green Branch.. regarding maintenance issues of one of the rental properties they are supposed to be managing, lack of response to phone calls and even a personal visit from my partner... I would not recommend!

Tim · 9 April 2025

★★★★★ 5/5

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Great service and communication

My experience with the team has been great from the very beginning. From the outset Lauren was helfpul and friendly when coming to view my property to get it on the market. Since then Shannon has been an absolute godsend. She is the person who keeps me the most up-to-date (more than my solicitor) and has always been on and for any questions I have had - and there have been many, but she always takes the time to talk me through the process. I am (fingers crossed) nearly at the end of the process of selling and I would recommend John Shepherd to anyone thinking of putting their property on the market.

Natasha · 12 October 2020

★★★★★ 5/5

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Lauren Foster top for customer care

Lauren Foster is incredibly professional and level of customer service is second to none. I hope the management at John Shepherd are able to recognise her efforts.Just the simple things, such as timely and meaningful communication makes a huge difference. Many thanks David

David · 8 July 2024

★★★★★ 1/5

Trustpilot

This is prInaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!obably the worst letting…

This is probably the worst letting agency I have ever used in my life. I have been renting for nearly 7 years in the UK and I definitely had the worst possible experience. The staff is extremely unhelpful, arrogant and ridiculously rude. I had no water in the flat when I moved in, missing letter box keys, fob is not working, broken wash machine, the flat was dirty, messy and not even been cleaned! It took them weeks to fix the problem, definitely wasn't a livable condition when I moved in!!! When I moved out, they tried to charge me £180 for cleaning fee, and blamed me for broken items which were already broken when I moved in and the flat was dirty on arrival! I can guarantee that the flat was 100% cleaner when I moved out compared to when I moved in! I would not recommend that you use these guys to deal with anything from sales to lettings to maintenance. Inaccurate descriptions, lack of timely support, manipulative practices, disrespectful and disgusting services!

Shihui · 16 February 2023

★★★★★ 5/5

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Purchasing a property.

Turkay has been of great help in this process. Always quick to answer and get back to you regarding any queries you might have. Very open, talkative of the property, and positive, which is a rarity in this industry (especially when it comes to viewings).

Leia · 20 May 2024

★★★★★ 1/5

Trustpilot

Abusive staff, all round bad company.

Abusive staff that shouts whilst denying legal rights to tenants, openly admitted they don't maintain properties so landlords what are you paying for? Have cost us hundreds and damaged my landlords property by lack of maintenance. The abusive staff member has faced no repercussions either baring in mind the abuse on top of admitting he's not done his job (in writing) as well as misadvising to the cost of hundreds (also in writing). Get yourself a better estate agent as a tenant or a landlord, landlords you're paying for literally nothing! Tenants they regularly break the law! This can also impact on landlords. They just say they're doing what they do but have no evidence to ever back it up so request and you won't receive. They have been reported to my local MP multiple times and now once more by myself, I am also taking legal action against them for the lack of management to the tenancy and damages caused by lack of. Fully supported by my legal advisor.

Daniel · 24 January 2023

★★★★★ 1/5

Trustpilot

Absolutely terrible agents.

Absolutely terrible agents.If you are a landlord please avoid these people or you will be faced with issues relating to mismanagement.I have been waiting for tenancy documentation from the Sutton Coldfield practice for 7 weeks and still not received such documentation. I cannot file a section 21 notice without this information. You will not be able to get through and you will not be provided with sound advice.They are simply taking on lots of properties without being able to manage them effectively.

Bal · 16 December 2024

★★★★★ 5/5

Trustpilot

There isn’t a better estate agency team…

There isn’t a better estate agency team out there. Sam has gone above and beyond to help us make our purchase and sale go as smoothly as possible, professional from the very start right to the end of completion. Thanks John Shepard team and thanks Sam!

Chloe · 13 November 2020

★★★★★ 5/5

Trustpilot

Excellent Service from Jack Richardson

From the beginning of the process Jack support and customer service were flawless. He was extremely approachable, always was willing to go that extra mile and was very prompt with his responses and answers. Fantastic professional and I would certainly recommend Jack to anyone! Thank you.

Oliver · 12 November 2020

★★★★★ 5/5

Trustpilot

Working in behalf

I work on behalf of John Shepherd and have great experience with them I work a-lot on behalf of Aarti who gives me as much details as she can on the faults and has been great to work with

Luke · 24 February 2026

★★★★★ 5/5

Trustpilot

We recently rented an apartment through…

We recently rented an apartment through John Shepherd and Lily Johnson was our primary contact throughout the process. We had to move in as soon as possible and lily somehow understood this as she made it a hassle free experience for us and also provided immediate response to our concerns.

Olatunde · 16 January 2024

★★★★★ 1/5

Trustpilot

Quite possibly the worst estate agents…

Quite possibly the worst estate agents I've had to deal with. In short their solution to any problem is to pass the buck until you tire. It's an absolute joke of a company run by incompetent people.In fact the employment turnaround is telling. You call and speak to one person, the following week they're gone!

Bach · 24 September 2025

★★★★★ 5/5

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A very smooth and fast process to the…

A very smooth and fast process from the beginning. In a few days we moved in the new home without any headache. Samantha our agent was extremely helpful and we got all the information. Thank you Sam

A · 9 August 2024

★★★★★ 5/5

Trustpilot

Sana Shaikh (Tenant Letting)

The treat recieved by Sana was excellent, since day one she has proved being an excelent profesional, very kind, polite and helpful. The whole process from start to end, went extremely quick and flawlessly thanks to her, could have not asked for anyone better.Thanks Sana and keep on the good work.

Naim · 29 October 2023

★★★★★ 5/5

Trustpilot

Caitlin was extremely helpful resolving…

Caitlin was extremely helpful resolving my issue and very prompt responding

Manjit · 18 April 2024

★★★★★ 5/5

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John Shepherd - Kelvin Zakeyo Review

Had a really good experience with Kelvin Zakeyo. He was easy to deal with, always quick to reply, and kept things moving without any hassle. He made the whole process way less stressful than I expected.

Aaron · 24 February 2026

★★★★★ 1/5

Trustpilot

Disappointed

Repairs portal may aswell not exist, having to constantly chase them regarding the repairs reported to only be told they can't see I've reported any! Terrible. There also hasn't been an electrical check done on the property since 2014, never been sent any documents for electrical safety either. Took 9 months to replace broken heaters that I had to chase and was then basically told this was my fault when their contractors ignored me.Really disappointing 😞

Unknown · 19 December 2024