5/5
TrustpilotWonderful experience
Berkeley has excellent customer service team.Sarah and Hannah are very helpful and professional. I really appreciate it. Highly recommended.
Trusted Agent profile
Berkeley Homes East Thames Ltd reviews
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492 reviews across 1 platform
Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside SE28 0FA
Berkeley Homes East Thames Ltd's Royal Arsenal Riverside office at Sales and Marketing Suite address: is rated 3.8 out of 5 across 492 reviews on 1 platform. The 492 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Royal Arsenal Riverside office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat customer service
Great customer service, very helpful and quick to answer any questions. Bought new build off plan, home was perfect on arrival.
5/5
TrustpilotHappy purchasing from Berkeley
I am very impressed by purchasing property from Berkeley as the purchasing journey went smoothly. Especially, the excellent service from Natalie.
5/5
TrustpilotQuality Developer
We had a great overall experience with buying our first home with the Berkeley Group. Quality developer with high standards for both their product and service.
5/5
TrustpilotGreat team work
Great team workGreat service Great costumer serviceEveryone is very nice and prompt to help
1/5
TrustpilotLots of corners cut in systemβ¦
Lots of corners cut in system engineering leading to pre-mature boiler failures. Improper installation. Recommend independent review if engineering before purchase.
5/5
TrustpilotExcellent investment experience fromβ¦
Excellent investment experience from Berkeley Group, a good sense of quality and security of the property, world class standard of property development and customer services team.
5/5
TrustpilotI had a smooth legal and practicalβ¦
I had a smooth legal and practical completion and handover with the professional, kind and responsive assistance of Berkeleyβs people.
5/5
TrustpilotSmooth and attentive all the wayβ¦
Smooth and attentive all the way through the process. Top marks to all Berkley colleagues π
5/5
TrustpilotReview
Yes, it is very good. The sale team is very helpful.
5/5
TrustpilotMiles better than most new build developers
Miles better than most of the new build developers out there! Very few snags and quick to fix them.
5/5
TrustpilotGenerally itβs quite good purchaseβ¦
Generally itβs quite good purchase experience about all the staff and especially sales manager Kai.
5/5
TrustpilotGood design and excellent customerβ¦
Good design and excellent customer services which made me satisfied as an international buyer.
1/5
TrustpilotBunch of cowboys
Bunch of cowboys. Sales driven culture driven by misleading customers and blatant lying. Zero customer focus. Iβm pretty surprised they are allowed to operate in this manner.
5/5
TrustpilotRating my questionnaire experience
Rating my questionnaire experience Swift questionnaire giving me space and time to give honest feedback.
5/5
TrustpilotNice Apartment!!
Nice Apartment!!! very good service throughout starting to end of the purchase.
5/5
TrustpilotClear instruction about the questionsβ¦
Clear instruction about the questions via international phone call. Politeness and right timing control for worldwide customer about the satisfaction survey.
5/5
TrustpilotGreat service with excellebt buildβ¦
Great service with excellebt build quality. will definitely recommand to others!
5/5
TrustpilotThe customer service is great
The customer service is great, with quick response to my concerns & problems
5/5
TrustpilotPurchased a fabulous property and haveβ¦
Purchased a fabulous property and have received the best service. Very happy customer!
5/5
TrustpilotGreat communication
Great communication, great service from beginning to end
1/5
TrustpilotPeople working there are notβ¦
People working there are not professionals and if you NEED a house, forget it.I will never work with them
5/5
TrustpilotThe Berkeley team are absolutelyβ¦
The Berkeley team are absolutely fantastic- their customer service is top notch and I couldnβt be happier with my property!
5/5
TrustpilotBest experience on property purchase
Best experience on property purchase. Will definitely purchase another property with Berkley Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Berkeley Homes East Thames Ltd
How many reviews does Berkeley Homes East Thames Ltd have?
Berkeley Homes East Thames Ltd's Royal Arsenal Riverside office has 492 reviews across 1 platform: 492 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Berkeley Homes East Thames Ltd's rating?
Berkeley Homes East Thames Ltd is rated 3.8 out of 5 across all 492 reviews, checked 9 October 2026.
Where is Berkeley Homes East Thames Ltd's Royal Arsenal Riverside office?
Berkeley Homes East Thames Ltd, Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside SE28 0FA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.