Yorkshire Accommodation Bureau LTD Rotherham reviews

★★★★★ 5/5

Google

Purchased a property through YAB, have no complaints, very helpful and always willing to go above and beyond for their customers. Had a gent named Harris deal with my case, despite being on annual leave he was always at hand to deal with any enquiries/ issues and was always keeping me updated with progress. Would definitely recommend YAB to anyone who is looking to purchase a property.PositiveResponsiveness, Quality, Professionalism

Ayesha · 23 October 2021

★★★★★ 1/5

Google

Definatly give a wide birth regarding renting or selling from these set of cowboys. Wouldnt trust them with my daughters dinner money. Upon viewing property, i was promised that it would be painted and carpets laid. They laid the carpets but i had to clean the mess but the flat wasnt decorated. I didnt get shown where the gas and electic box was. I painted the flat myself because to my standards the flat needed painting. I was given a welcome pack, which was the only decent thing they did. I was promised it was long term but after 12 month i was told the landlord wants to sell. The gas boiler didnt get serviced with in them 12 months which is a legal requirement for rental property. I gave my notice, when i handed my keys in i explained to one of the staff about every key. I also had a spare set cut for them. To be told i hadnt handing my post box key in. Very poor staff that havent got a clue running the office. Upon trying to recieve my bond, its took them 21 days to recieve it, after several phone calls and emails to be kept being told they was workin on it and they would be in contact later. I felt i had to do all calls and emails regarding recieving my bond and i felt i was going to have to hand it over to a legal team to deal with. This experience has caused a load of stress and upset. Especially the current climate where in, and needing the money for the new property your moving into. On the tenancy agreement it says it will take no longer then ten days to sort. They can gladly take your money at start, but when it come to getting it back a complete nighmare. When your bond is supposed to be protected by another company. Definitely give this estate agent a very wide birth, unprofessional inside and out i honestly dont know how they keep going with all negative reviews on their web page. Yes they send a reply but same old samw old " were sorry where having a sytem turn around" they honestly dont know how to look after tennants. Wouldnt recommend to any body. Not even worth 1 star for the review.

David · 17 April 2023

★★★★★ 1/5

Google

Never wud i advise people 2 rent a house from them death trap then they say they will fix stuff then u move out and they try and charge u when it was like it when u moved in with the promise of em coming 2 doing the whole time u live there

Nicola · 23 October 2021

★★★★★ 1/5

Google

Their response times are appalling. It's unlikely you even get a response and if you do its half-hearted and doesn't offer any further information. I requested a viewing and details on a property that they said was not available until the 20th and it is now unavailable. They're unprofessional, blunt and unresponsiveNegativeResponsiveness, Quality

L · 23 October 2021

★★★★★ 5/5

Google

Very professional! 100% would recommend Very impressed with the quality of service

Raul · 24 October 2019

★★★★★ 1/5

Google

I lived for 2 years in a flat offered by the YAB agency. all this time I had many problems in the apartment. each time they did not solve anything. I do not recommend this agency at all, do not care about the tenants and their problems. I recently rented another flat for another agency, and I am very pleased

Gabriel · 24 October 2019

★★★★★ 5/5

Google

Yab have been managing my portfolio of properties for the past year and what can I say excellent and responsive customer service. They really do put the landlord fist a lot better than other agencies I have previously been with.

Hanzalah · 23 October 2022

★★★★★ 1/5

Google

YAB are useless. Report problems in your house and fob you off, never come to sort it out and when they eventually do they send cowboys who can't do the job properly. Staff members are rude to you when you're trying to explain when something is wrong etc.NegativeResponsiveness, Quality, Professionalism

Nikita · 23 October 2020

★★★★★ 1/5

Google

YAB what r u renting look at ur property blocked drains and u r not doing anything about it just waiting for money coming in pull ur fingers out and get the cleaning done u would not live like this I would never us u

Safdar · 22 April 2024

★★★★★ 1/5

Google

Never private rented with this company because I’ve never had the chance. They reply very slow to emails and when you do apply for a property, there is poor communication. Definitely some red flags and won’t try again with this place.

L · 23 October 2021

★★★★★ 5/5

Google

It’s great to see that even in the current tough circumstances YAB are still able to deliver and be very friendly and helpful in the process, they have shown great dedication in the time of need and that resulted in getting my first home!PositiveResponsiveness, Professionalism

Alex · 23 October 2020

★★★★★ 1/5

Google

Don't trust this place. Honestly they rob your money. I literally moved into a property for 4 days before it was inhabitable. YAB didnt do anything to help and didnt refund any money. Unprofessional and due to working away, they didnt answer any phone calls. Very very unprofessional.

Adam · 24 October 2019

★★★★★ 1/5

Google

They gave me the wrong address. And the flats were in worst condition totally different from the pictures with dirty carpets mattress and very dirty sofas.

Shoaib · 22 January 2025

★★★★★ 5/5

Google

Freddy was very helpful and allowed me to save money.

Hal · 17 April 2023

★★★★★ 5/5

Google

I can recommend YAB lettings, never had any problems with them. Any repairs were made in a timely manner, and they always have been polite. Sometimes you need to ring a few times before someone answers the call, but can't really blame them for that.

Łukasz · 24 October 2019

★★★★★ 1/5

Google

It all looks good until you're moving out. Be careful and take pictures when moving in. They will charge you for everything when moving out. Left the property in better condition than when I moved in and they still want to keep my deposit.

Lukasz · 24 October 2019

★★★★★ 1/5

Google

Such a pathetic customer service, waiting for a response for over 2 weeks, whenever you call, ooo somebody will call u in a bit and then they forgets.

Jake · 23 October 2022

★★★★★ 5/5

Google

After dealing with my fair share of rip off letting agents, it’s so refreshing to find somewhere that deals with your move in professionally. Any issues I had got dealt with immediately and the staff really helped assist me in moving.

Ellie · 24 October 2019

★★★★★ 5/5

Google

really good service......these lot always helped us alot especially HARIS KHAN he were always there for us whenever we needed help ....only left the property because of LANDLORD********respect for these guys xxPositiveProfessionalism

Maria · 23 October 2021

★★★★★ 5/5

Google

Worked with YAB as a supplier of their CRM software, and find them very easy to work with, great communication & are clear with all queries and are very informed.PositiveResponsiveness, Professionalism

Oliver · 23 October 2021

★★★★★ 1/5

Google

I booked a viewing for a flat in which I had to book time off work. Turned up on the day of the viewing and nobody turned up. Shocking company

Craig · 23 October 2021

★★★★★ 5/5

Google

After months of trying to talk to someone about repairs to our property, I talked to Freddie who has filled me with some hope that he will get the jobs done. What impressed me was that Freddie phoned me back with an update . Even though I …

Alexandra · 17 April 2023

★★★★★ 1/5

Google

The agent I’ve talked to has a vile personality; so completely unprofessional.

Sean · 22 January 2025

★★★★★ 1/5

Google

Awful, takes weeks for a response and repairs are poorly done. Not to be trusted.

Sylvia · 23 October 2022