Yorkshire Accommodation Bureau LTD reviews

★★★★★ 5/5

Google

Highly Recommend YAB LTD, Great service for rentals!!! I was desperately searching everywhere for a rental up north and was struggling to find anything decent which was at a fair price, my friend told me about Yorkshire Accomodation Bureau, so I got in contact and they have been excellent from start to finish, they clearly explained all the steps required to apply for the rental property, the documents I needed to provide and their communication was first class. Everything was always backed up via email also. I moved into a great rental home along my young daughter and had no issues while there. The landlord was fantastic and would drop by every so often to ask if I was comfortable and if I needed anything doing and YAB would also check periodically to make sure I was happy with the rental. When it came time to leave, it was one phone call and one email from me and everything was sorted out for me including my return deposit. My experience with YAB has been a great one and I have no issue making a recommendation to use them for anyone who needs a reliable and trustworthy rental agent. Well done team 👍✅ Moe

Moe · 23 October 2022

★★★★★ 5/5

Google

YAB staff were very supportive and understanding during my move. Ali trusted me and recommended me to the team, boom 💥. The move was smooth and less stressful. The team was excellent. Thank you Ali, Naz, Aneeka and to everyone that made my life easier during the move.

Omowunmi · 17 June 2025

★★★★★ 1/5

Google

This is one of the worst rental agencies I've ever encountered here in England. Their agents are very rude and deceitful, and they collude with each other to lie and deceive. My husband rented a property through them, and it was a horrible experience. When we went to hand in the keys after seven years of renting with them, they couldn't even remember how long we'd been renting the house. They never, ever came to fix anything. We spent five years reporting problems with the shower and the bathroom, and over two years reporting leaks in the kitchen and bathroom. They came to look at the problems, saying they'd tell the owner and they'd come fix them, but no one ever showed up. They put the house up for sale and didn't tell us anything. They sold the house and didn't tell us anything either. When we called and asked, they gave us two months to leave. They never cared that we had minor children and that all the damp problems could affect our health. Despite their terrible behavior, they kept our deposit, and we haven't received any notification. We would never, ever recommend this agency to anyone. They caused us stress and anxiety... they even lied about our names and said we didn't want to leave the property. I have messages, photos, and emails to prove it. LIARS!!!!!!

Maria · 24 September 2025

★★★★★ 1/5

Google

This is one of the worst flat rental agencies I've ever encountered here in England. Their agents are incredibly rude and dishonest, and they conspire to lie and deceive each other. My husband rented a property through them, and it was an absolutely horrific experience. When we went to hand over the keys after seven years, they couldn't even remember how long we'd been renting the house. They never once came to fix anything. We spent five years reporting problems with the shower and toilet, and over two years reporting leaks in the kitchen and bathroom. They would come to inspect the problems, say they would tell the landlord, and that someone would come and fix them, but no one ever showed up. They put the house up for sale and didn't tell us anything, and when they sold the house, they still didn't tell us anything. When we called and inquired, they gave us two months to vacate the house. They never cared that we had young children and that all the damp problems could affect our health. Despite all their mistreatment, they kept our deposit, and we haven't received any notification about it. We would never recommend this agency to anyone. They caused us stress and anxiety... they even lied about our names, claiming we didn't want to leave the property. I have messages, photos, and emails as proof. LIARS!!!

Maria · 17 September 2025

★★★★★ 1/5

Google

Rang this place for an inquiry on a property numerous times, ended up with a £100 call charge on one of the calls, I was waiting for 5 months for an empty house to be fixed up, I left them my details and they said as soon as it's ready we will ring you, next thing I was watching a African mail move in without having to wait like me. Terrible company I was destroyed my hopes and dreams were smashed. Thanks yab, and I want my £100 back scammers.

Lee · 17 April 2025

★★★★★ 1/5

Google

This is the worst agency I have ever dealt with! They have absolutely no regard for tenants’ well-being and are solely focused on making money off hardworking people. I was supposed to move in on my agreed move-in date, but upon receiving the keys, I discovered the flat was in an appalling condition, specifically, the flooring was in terrible shape. I had no choice but to return the keys and reschedule my move-in date. The property was left in a completely unacceptable and indecent condition. Despite countless complaints, the agency repeatedly claimed they would “speak to the landlord,” but nothing was ever done. I had to cancel my work shifts three times just for the agency to come and inspect the flat. They only bothered to show up on the third attempt, promising the issues would be fixed, but that was yet another empty promise. It’s been over six weeks now, and I still haven’t received any communication about my deposit or a resolution. They now expect me to pay for a flat that wasn’t even properly maintained or repainted before I moved in! I’ve requested evidence, such as pictures of the flat, and they still refuse to cooperate.they. Had giving me a dead sofa tonhabe in my living room and I had requested not wanting it only to find out if have to pay £50 to get it out which was ridiculous This agency has caused me immense stress and trauma. I always paid my rent on time, well before the due date, and yet I’ve been treated with utter disrespect. The staff are incredibly rude, and Aneeka in particular promised to address my concerns but did absolutely nothing. This entire experience has been a nightmare, and I wouldn’t wish this on anyone. Avoid this agency at all costs!

Sulaiman · 17 April 2025

★★★★★ 1/5

Google

A very unprofessional service I live in the Northeast and made an appointment to view a house to let and explained my brother would be viewing it on my behalf as he lives in South Yorkshire I was given a time to view the property over the phone my brother showed up and nobody had turned up after contacting them he was told nobody had logged the appointment so he waited 40 mins for someone to show and took photos of the inside of the house I decided to put in for the property on their website and sent personal details passport bank statements etc and dealt with a person called Aneeka then no correspondence at all from her until I telephoned her to be told to send more personal documents which I did and I have heard nothing back again apparently they have no record of the appointment viewing and none of the staff can remember showing my brother around (he has a Geordie accent so hard to forget) I cannot put in for the property without viewing it again-Im lost for words total waste of mine and my brothers time

Bella · 23 October 2023

★★★★★ 5/5

Google

I have been with YAB for 3 1/2 years and have always found them to be nothing but very helpful at all times. When I have run into any problems they have been speedy to resolve them. The staff are very professional and always polite and willing to go that extra mile to help you. I amvery disappointed to be moving to a different agency. I wish all the best to all the staff at YAB.

Anthony · 17 April 2025

★★★★★ 1/5

Google

i am the director of a property management co y,a,b are letting agents for one of the flats the fire assement recently done meant there were certain things i needed information on after a lengthy battle i got info on smoke alarms but main door onto communal stairway and one window still battling for the answers 2 very important items yet no information forthcomeing

Jim · 1 August 2025

★★★★★ 5/5

Google

Even though we are going through a really difficult time YAB helped me move into a property. They even gave me the keys earlier to give me time to move in. Haris Khan is the gentleman who’s been helping me. Been really helpful and answered all my questions 10/10

Joe · 23 October 2020

★★★★★ 5/5

Google

Been managing my properties for a number of years. Always polite, responsive and quick in getting matters resolved. Thank you again for your assistance and big thank you to Farhan for all you help, you have been brilliant.PositiveResponsiveness, Quality, Professionalism, Value

Naseer · 23 October 2021

★★★★★ 1/5

Google

Afford with all cost worst letting agents I’ve ever come across never do repairs and when they do done by ppl who don’t actually know what or why they repairing issue I’ve endless problems even leaving without boiler for 2 weeks with 2 small children now making me and 2 children homeless 2 weeks before Xmas because they side with landlord I’ve never missed rent payment ever honestly save your self the heart ache and stress never take a home from these ppl also all there good reviews are from ppl who actually work in the office do yet again more lies !!!!NegativeResponsiveness, Quality, Professionalism, Value

Shauna · 23 October 2022

★★★★★ 1/5

Google

Absolute disgrace of an agency. Seemed really professional and helpful initially, but then when we started our tenancy, paid our rent every month on time, repairs were reported, nothing. Not interested. Sent boiler/gas servicemen without contacting us prior, at the height of the pandemic by the way. The service fellas did not observe social distancing, no face mask, no sanitising after finishing. This was indicative of the absolute shambolic service from this agent and their workers. This agent also allowed mortar from roof ridge tiles to remain hanging perilously from gutter, endangering our 4 year old, despite reporting several times. This was after already reporting some having fallen onto our brand new car! Upon ending our tenancy, (a full nine weeks ago), the landlord has been allowed to carry out an independent inspection, claiming money from our deposit for general wear and tear things. Want to return £87 of £914 of our original deposit. You'd think we left the property in a mess, but alas, our only crime was to not return it as a show home. These jokers took several weeks to even get estimates for works they say needed carrying out, and it took me endless phone calls and emails to even get any answers as to what was happening. They are supposed to inform you within 10 days if they're going to attempt to claim from your deposit. But these unprofessional, disorganised and chaotic agents can't even get my name right (been called David on more than one occasion - I'm not called David by the way), so why should I expect them to know what is going on with resolving my deposit issue? They really are shambolic and actually do not really care about the tenants if you just pay your rent on time, keep the place in good nick etc. You may as well phone Steve (or any other random nobody) as talk to or trust this rabble. Got to say to finish off, I never had any issues like this with Bricknells. If looking for a rental, go for someone other than these. They are not reputable, they are not interested in the tenant, they are not professional, they are not efficient or effective in responding to tenants - Is this what you would hope for or expect from a letting agent?NegativeResponsiveness, Quality, Professionalism, Value

Will · 23 October 2022

★★★★★ 1/5

Google

I'm very disappointed with the services provided by YAB. As mentioned by other reviews, I can confirm they hardly reply to emails, which is very unprofessional in my opinion. Every problem we reported, they were very slow or reluctant to attend to. We never owed and always paid on time but YAB had poor records, they called once asking why we had not paid when we had paid 6 months in advance. We have an ongoing complaint, awaiting investigation. A damp situation at the property that became a health concern, YAB showed no concern to get the problem resolved even when made aware of the urgency. We had to leave and find another property as the delay was going on for months and affecting my daughters health. YAB were not bothered in any way and hardly responded to my urgent pleas for a quick solution to this urgent issue. If you are planning on using YAB as a letting agent you should be very careful and maybe seek other options first before YAB. This review is based on my personal experience with YAB.

Vijay · 23 October 2022

★★★★★ 1/5

Google

I paid my holding deposit a month ago. Till now they haven't responded me back. When I call them for updates. They keep on ignoring with false talks like colleague will contact me, landlord haven't responded yet so and so. Really bad attitude from the customer service. I should be knowing that whether I should go for another options or should I be waiting for this or not. They never reply for mails as well.

Pravitha · 23 October 2022

★★★★★ 4/5

Google

Really friendly approachable staff. We had a few issues the day before we moved, these issues were dealt with quickly and professionally by YAB. I would definitely recommend them as agents. The only slightly negative feedback i would give is that the weeks before the move i felt as though i had to chase them for updates. I think the agents should probably give a courtesy every few days to update tenants.PositiveQuality, Professionalism, Value

Alexandra · 23 October 2022

★★★★★ 5/5

Google

Professional service at all times , Special mention to Laura who went above and beyond to ensure everything went smoothly. I was very impressed with the service and would definitely use their service in the future. Highly recommend to others.

Zulfiqar · 24 October 2019

★★★★★ 1/5

Google

Disgusting behaviour from customer services. Rude, arrogant & very interruptive when trying to talk. Also takes ages to reply to any emails about rent, repairs etc. 3 years in a property & when we struggle because of the pandemic they don't want to help you with anything & expect you to pay all your wage on rent when furloughed & not getting 100% of your wage due to previous ilnesses/self isolation. Also landlord decides he can show up when he wants without notice & threaten a women & child as well as the man in the house a few weeks after & swearing in his face. If this is the type of service they think is acceptable then I find it disgusting! People need to be held accountable for their actions!!!!

Aurora · 23 October 2021

★★★★★ 1/5

Google

Useless as a letting agency. Been a tenant nearly 5 years and we’re getting nothing but broken promises and constant failure for them to comply to our requests when it comes to repairs. Got environmental health at RMBC involved twice now and there still not complying. Constant excuses for lack of compliance. Unsafe gas appliances in the property. Boiler not been serviced in over 3 years and has been Put as at risk to life “DO NOT USE”.. Added note 20/2/23: Due to us complaining about repairs and other issues YAB/landlord have now decided to serve us with a section 21 notice.??? The landlord/YAB do not care about there tenants. They also like to discriminate against disabled tenants and there families. They have absolutely no support for tenants whatsoever. All they care about is the landlord. My advise to anyone wanting to rent a property via YAB then please Don’t…

Michael · 17 April 2024

★★★★★ 4/5

Google

Been a Tennant with YAB for the last ten years... Freddy has been most helpful in the last few weeks helping me get repairs sorted. Cheers. I no longer dread when somthing goes wrong with this lad is on the case. Very pleasant to talk to too.

Gemma · 17 April 2023

★★★★★ 5/5

Google

Very professional service , good environment snf very helpful. Got refferred by friends to YAB. Special mention to Haris who has helped alot 5*.PositiveResponsiveness, Quality, Professionalism, Value

Sayed · 23 October 2021

★★★★★ 5/5

Google

We rented a property for 2 years and we have been very pleased with the service. If any issues arose they would be sorted quickly and the move in and out was smooth. We only moved because we found a more suitable property with a friend as landlord. I would highly recommend using YAB and would give 5 stars for their communications and service. Thanks. We will use YAB if needed in the future. Kieran JamesPositiveResponsiveness, Quality, Professionalism, Value

Kieran · 23 October 2020

★★★★★ 5/5

Google

What a great bunch of people. My move had to happen pretty quickly due to un-forseen circumstances. They were friendly and courteous even when I was stressed and a little bit shouty They sorted it so I could move in on the 31st December even though it wasn't one of their normal tenancy start dates, to save me having to sort storage for my belongings. Can't put into words how thankful I am to the team at YAB!

Liam · 23 October 2020

★★★★★ 1/5

Google

The worst agency, when something goes wrong in the apartment, they are absolutely clueless and have no use or help at all.

Iveta · 17 February 2026