W Redmile and Sons reviews

★★★★★ 5/5

Google

Excellent house,gardens,and driveway.

Wayne · 29 October 2025

★★★★★ 1/5

Google

Absolutely awful customer service team who ignore correspondence and refuse to escalate when you have no option but to complain.

Dave · 16 April 2025

★★★★★ 5/5

Trustpilot

Thank you to Redmile for an outstanding service

We are one month into living in our new home on the new Gorgonzola housing development, Killamarsh. Well what can I say- it’s been a five star, unbeatable experience!

Clare · 27 October 2025

★★★★★ 4/5

Google

We sold our house within 2 days of putting it on the market so were keen to secure a moving date to our reserved plot 52 at Kirkstead Gardens. Unfortunately, the date kept getting put back which caused a lot of stress and anxiety given that we moved out of our home and in with family. At the time we were annoyed with Redmile, however this was due to circumstances beyond their control with COVID. Redmile however speedily refunded our deposit and agreed to stand to the solicitors fees which we had incurred. We therefore cannot fault their customer service. We would recommend them to future purchasers. Vicki and Brad Proctor

Vicki · 22 June 2022

★★★★★ 1/5

Google

PLEASE READ BEFORE YOU BUY i was looking to reserve the 3 bed semi curbar at thorpe hesley until the issues i came across after reserving. incorrect information from the start. Poor service and selling tactics used to tie you in. They will advise you to use PDA law for incentives. FIRST ISSUE pda law are very abrupt and rude. i queried the fees with pda as i was told by redmile £1000 all in only to be told nearly £1600 by pda directly. i then queried if pda would price match another firms quote which they agreed to on the basis i could provide the quotation. i then provided the quotation only to be told it wasnt good enough even though it clearly stated and showed all costs involved buying a home on help to buy. ever since they have not been back in touch or responded to any of my questions. i then approached redmile and explained my situation with pda to which i was told they could not do anything more and if i wanted the incentive i would have to pay the fees they've stated. first put off. (get costs of incentives and you'll realize its actually not a lot) NEXT ISSUE after discussing with my partner she then told me of price differences between a 5 bed Wessington they were selling also. £20000 difference. when i looked into this the house size and plots were the same yet £20000 difference. one for £375000 and one for £355000 i queried this with redmile as i felt this should be the case with the 3 bed semi i was purchasing. i was told as one would be ready before the other hence the £20000 difference? space of 3 months that is? look at plot 40 and plot 41 and then compare to plot 49 and plot 51. ill let you think the rest. baring in mind the 3 bed semi plot 48 was on for £215000 and i was offered it for £210000. i highlighted if this was the case then surely as per the difference of the 5 bed Wessington surely they should be doing the same for 3 bed semi's. knocking off £5000 is not near £20000. (i compared this also with their fairfield development) They are pleasant to approach but once you are tied in you will realize the service level. Make sure you have in writing everything if you still want to buy from this company. i would strongly suggest using your own solicitors for your own safety and peace of mind. this is from my experience after speaking to pda. 3 weeks in and I started to realize what sort of company they are. so i decided to cancel. MAIN ISSUE i was told verbally on reservation the £500 is refundable. when i asked for the refund i was told no as the costs will cover their admin fees. only admin work since reserving was filling out the reservation forms. (make sure you get a copy of their terms and conditions of them and physically read through it all carefully and address any concerns you may have and have it all in writing.) followed their complaint procedure and was told no still not paying £500 back to me. i asked for their independent scheme provider and was awaiting their response. as soon as i left a review on here they responded instantly and offered to refund my £500 back and requested for me to rephrase my review as i was brutally honest of how i felt and this would obviously affect future customers of theirs. i agreed to amend my review accordingly and more informatively as im not going to be silenced. i never thought it would come to this but it has and I've decided not to buy from them so my advice is dont rush into anything and whatever is said and agreed request for it in writing beforehand. do your research of the nearby area it'll all make sense. other than the above, the houses actually seemed nice and compared to jones homes, these were much better priced which is what drew me in. its a shame but not for me thanks. any questions i will be more than happy to help this isnt a rant and i assure you it a genuine review of my personal experience. i work hard for my money and i wont be made a fool of. i would name everyone involved but i think those involved will read this and know what role they played in it resulting to this. which is good enough for me.ServicesService not listed

Amaan77 · 25 August 2021

★★★★★ 4/5

Google

Houses are built well but a dated design. Website could do with being updated as promotional video is at least 5 years old.

Scott · 22 June 2023

★★★★★ 4/5

Google

Went to see the 4 bed homes but only show home was a 3 bed. Lovely lady on reception

T · 23 June 2019

★★★★★ 5/5

Google

Rating only, no written review.

Sophie · 25 July 2024

★★★★★ 5/5

Google

Great service!

Oxana · 22 June 2023

★★★★★ 5/5

Google

Rating only, no written review.

Gaby · 22 June 2022

★★★★★ 1/5

Trustpilot

Red Mile Homes

Matt · 3 November 2021

★★★★★ 5/5

Google

Great place

Julie · 22 June 2020

★★★★★ 5/5

Google

Rating only, no written review.

Garry · 22 June 2020

★★★★★ 3/5

Google

Rating only, no written review.

Paul · 23 June 2019

★★★★★ 5/5

Google

Rating only, no written review.

Thomas · 23 June 2019

★★★★★ 3/5

Google

Rating only, no written review.

Sean · 23 June 2018

★★★★★ 5/5

Google

Rating only, no written review.

NICK · 23 June 2018

★★★★★ 4/5

Google

Lovely houses !!

Maureen · 23 June 2018