W Redmile and Sons reviews

★★★★★ 5/5

Google

We are one month into living in our new home on the new Gorgonzola housing development, Killamarsh. Well what can I say- it’s been a five star, unbeatable experience! Right from the start the customer service provided by Beth and Caitlin has been outstanding. They provided regular communication, honesty and support throughout the process. It’s been the best house move experience for us - all went smoothly and Redmile did everything possible to reassure us throughout. In terms of interior choices, there was so much to choose from - and it’s a was such an exciting experience choosing all my tiles, kitchen, flooring and bathrooms! Now we are in our home- we are so happy with the standard of work completed. Any snags we found- have been dealt with quickly and efficiently. I would 100% recommend Redmile homes - the site itself feels so calm with all its amazing views and access to country walks. Thank you for a wonderful experience and welcoming us into our forever home.

Clare · 16 December 2025

★★★★★ 5/5

Google

Recently bought our family home with Redmile, they have been great throughout the process! We are really happy with our home, it's been built to a good standard, is extremely warm and designed beautifully. Any slight snags (minor painting and plastering faults) that we had was resolved prior to moving in. The team was easy to contact and on hand for support throughout the purchase and was even helpful with managing our own solicitors. Can't thank them enough particularly Beth! Would definitely recommend Redmile for anyone thinking of buying a new build, we was apprehensive about buying new due to some of the horror stories you hear but Redmile have filled us with confidence in buying new build with the right builders.

Steph · 11 August 2025

★★★★★ 5/5

Trustpilot

Happy with our home

We stumbled upon Redmile whilst house hunting specifically new builds, a few homes were available on the estate. There were 2 we saw on Rightmove which seemed to appear out of nowhere. I called up the sales office the following morning to see if we could come up and discuss the available homes. We ended up going the same day and the homes we liked had been reserved but fell through and become available. We met Tracey and told her we're first time buyers and were a little nervous not to jump into anything. We had a chat about what we wanted and we had a look inside one of the homes that was almost completed. It was £500 to reserve and we knew that if we didn't reserve ours it would go, perfect driveway and larger garden and no neighbours on one side. We had a drive round the area and decided we would reserve the home. This was around June, we were told the house would be ready around September/ October. Everything from then on was really easy, being first time buyers we didn't know much about the process but it was really easy, we used their recommended solicitors and can't fault them either reasonably priced and we got flooring and turf for using them. We regularly visited for updates and got to choose everything, kitchen, bathroom, door handles everything so we could move straight in to a home as we wanted. The site manager Kev was really nice, outgoing and helpful he always answered our questions and queries we had and solved any issues we mentioned. We moved in on Halloween and have been really happy with our home since, we've had minimal issues and any issues we've had we have been in contact with Redmile. My only gripe is our garden, the grass just won't dry out and is so damp and soggy and has a slope which doesn't help, I think our garden could have been done a little better as it will cost us a fortune to sort it....I know new builds have a reputation but we spoke with current residents about Redmile and spoke to Tracey who was open and honest with us which put our mind at rest. I would absolutely recommend them

Sophie · 21 March 2025

★★★★★ 5/5

Google

We purchased our home from Redmile Homes in 2021 and absolutely love it. It was the first time we had bought a new home and we were expertly guided by Helen and the team through the whole process. We were thrilled with the choices we …

Jaimie · 16 May 2025

★★★★★ 1/5

Google

Reserved a property with Red Mile. Sadly, we had to pull out and Red Mile kindly said they would give us a partial refund on our reservation deposit which we thought was very kind and generous. After several weeks of trying to contact Red Mile regarding the partial refund, they eventually contacted us back and said we won’t be getting a refund. Very unprofessional to go back on their word, it should have been honoured. Very slow and poor communication.

Nicole · 13 October 2025

★★★★★ 1/5

Trustpilot

Very poor experience

Very poor experience. Paid a deposit and reserved a house, understanding this would be non refundable. Unable to sell our house so agreed to cancel, and the manager agreed to refund us £200, as we had tried everything to sell our property, and had been very cooperative. Really poor follow up and took months to get a reply, for them to ultimately go back on thier word, and decide not to partial refund us. Frustrating being lied to, and having to spend time to chase up for this outcome. Can see in other reviews this has happened before, and in one case another customer did get a refund. So extremely disappointed with the cowboy approach. Again more negative reviews around time taken to reply for other issues shows it is an inherent issue.

Glen · 30 September 2025

★★★★★ 5/5

Google

We’ve got our dream home! We didn’t expect to fall in love with our new build home as much as we did. New builds can have a bad reputation and it put us off viewing any for a long time. Having searched Rightmove and viewed every non-new build on the market for the last 6 months, we finally decided to give the Redmile homes a viewing. We instantly fell in love with the house. We both got that feeling that can’t be described but… ‘when you know, you know’. Helen from Redmile helped us secure it there and then and Beth and Katelyn answered every question we had throughout the moving process, putting us at ease every step of the way. We paid for some changes to the original design and decor, which Redmile were happy to support and organise. When we moved in, we were greeted by a perfectly clean and beautiful house, with a few extra surprises from the team (champagne always goes down well!!). What’s surprised us the most about all of this process is how attentive the aftercare has been. We knew we had the 2 year warranty for any unexpected issues or repairs… but what we couldn’t have predicted was that no job is too big or too small. We’ve even had site managers coming to touch up scuffs we’ve made in the moving process. Don’t be put off buying a new build because of other people’s horror stories. We now live in our dream home exactly where we wanted to be.

Felicity · 6 September 2025

★★★★★ 5/5

Google

I have to say that Redmile Homes have been great from start to finish (almost finished!). They knew which plot we were interested in at Fairfields, Aston and when someone else showed an interest, they contacted us to let us know that we might want to make a decision soon. Once we had put our deposit down, they have dealt with so many phone calls from us with patience and understanding. We were in for our options as soon as possible, which I am sure helped to keep our home on schedule. We were given a moving date about 4 months before and it was only delayed once by 1 week due to delivery delays, which was understandable in the climate of covid and Brexit. We would not recommend using PDA Law, their recommended solicitors, as part of our selling process got complicated and they were not very helpful or supportive of rectifying our problems. I would say that this is the only negative reflection on Redmile Homes, however we did get the incentives for using their solicitor and we did complete perfectly on time on moving day. Since moving in, the quality of our home is wonderful, others have commented on the quality of the finish and all of our options were included as expected. Any faults we have found have been rectified quickly and efficiently, taking responsibility when errors have been made and resolving them professionally. I may add that these ‘faults’ have only been minor problems, such as scratches on the kitchen cupboards, painting flaws etc. Andy has been in personally to fix a few of our snags and he’s always gone above and beyond to help. All staff have been very friendly, including Tracy, Helen and Beth in sales and all on-site staff, we keep going back to ask if anyone can help with additional jobs to develop our home further! Overall, we would definitely recommend Redmile Homes to purchase with, we love our home and are very settled here.PositiveResponsiveness, Quality, Professionalism, Value

Charlotte · 22 June 2023

★★★★★ 5/5

Google

We stumbled upon Redmile whilst house hunting specifically new builds, a few homes were available on the estate. There were 2 we saw on Rightmove which seemed to appear out of nowhere. I called up the sales office the following morning to …

Sophie · 16 April 2025

★★★★★ 5/5

Google

I had the pleasure of buying a Redmile property in 2018 on their site in Kiveton . The process from start to finish was so smooth and I was kept informed and updated at all times . The customer service I received was excellent , I was very impressed . The quality and build of my house has been the best I’ve had from a new property and I just couldn’t be happier . I’d definitely recommend purchasing. a Redmile Home.

Sharon · 10 July 2025

★★★★★ 5/5

Google

The team at Redmile Homes were very helpful from the beginning when we chose our home, to selecting our choices and when we completed and moved in. Great team and would recommend redmile homes.

Charlotte · 27 April 2025

★★★★★ 5/5

Google

Called at Redmile’s showhome event over the weekend as we are in the initial thought of moving. Such a lovely site and houses, houses are such a good size, ticks a lot of boxes for our growing family. All staff were friendly and helpful, waiting for a couple of plots that we have our eye on to be released and we’ll be back.

Elice · 13 October 2025

★★★★★ 1/5

Google

We would not recommend buying a house from Redmile. There is a serious lack of attention to detail, issues that you really shouldn’t have to expect moving into a new home, and the evasive customer service loves to fob you off throughout. …

Tom · 16 April 2024

★★★★★ 5/5

Google

Thanks to Andy fox and Steve West for the afterservice we received. Any problems they sorted it on day no problem to hard to sort. Also thanks to girls in office who looked after us from start to finish. Our family so happy in new house.PositiveQuality, Professionalism, Value

Gaynor · 25 August 2023

★★★★★ 1/5

Google

Really poor experience overall. Terrible customer service, takes weeks to get a reply. Difficult to discuss and negotiate on buying a house, and unfortunately got told different things by different people, and going back on their words was the final straw.

Glen · 13 October 2025

★★★★★ 5/5

Google

We purchased our property at the beginning of last year just as it was being built and it was a great experience overall, from the moment we enquired and went to look around the show house we had a true feel for the properties that Redmile …

Richard · 16 April 2025

★★★★★ 5/5

Google

My fiancé and I moved into a property at Kirkstead Gardens, Thorpe Hesley in May 2022. From start to finish, we can’t fault the process or the standard of customer care we have received. Tracy and Julie in the sales office were (and still are) very helpful, approachable and quick to resolve problems. At first we were worried that we would have to pull out of the sale as our mortgage offer was due to run out on the day we moved in but we were reassured by Tracy and Julie that our house would be finished in time. This was a stressful period for us so we really appreciated the contact and updates from them. We loved our house from the first time we saw it and from the inside it was clear to see that everything had been fitted and decorated very well. After we moved in we completed a snagging list and we were pleasantly surprised that nothing major needed to be done. Our only issue was that the snags took longer to complete than we’d have liked but we know there were various reasons for this. The snags were mostly done by Andy who was great and at times went above and beyond to help us out. Luke, one of the site managers, was also on hand to arrange timings for when workers could come over which was helpful. Up to now, we’ve had an excellent experience with Redmile. Any time we need to contact them or ask them to come over to look at something they respond quickly and resolve any issues as soon as they can. We’re very happy and settled in our new home. Thank you to everyone at Redmile!

Jasmine · 22 June 2023

★★★★★ 5/5

Google

Called into the sales office just to have a look spoke with Helen who was super friendly, professional and very knowledgeable and put me at ease with the whole process.

Rossina · 2 September 2025

★★★★★ 5/5

Google

Bought a house with redmile a few months ago, made the process so simple as first time buyers was happy to help with our thousand questions alway throughout our mortgage application to completion, the sales team and site manager were beyond …

Harry · 16 April 2025

★★★★★ 5/5

Google

We had a great experience with Redmile. Their building design and materials are of high quality, and we were impressed by the attention to detail. The customer service was excellent, from viewing the property to making our final decision, …

Wong · 16 April 2025

★★★★★ 5/5

Google

I’ve had 3 homes now from Redmile homes and I’ve been more than happy on all 3 occasions especially my last forever home. From the sales office to the workmen and even the ones high up, they have all …

Francesca · 16 April 2025

★★★★★ 5/5

Google

I recently purchased a new build house from Redmile and couldn’t be happier with the whole experience! From start to finish, everything was smooth and professional. The solicitor team they work with were fantastic, very responsive, thorough, …

Mollie · 16 April 2025

★★★★★ 1/5

Google

Very slow and responding, and managers shouldn’t tell you different things and go back on what they say

GTX · 13 October 2025

★★★★★ 1/5

Google

Red Mile Homes Kirkstead Gardens ****Please read**** We lost our reserved home because Red Mile says someone else is interested, they wanted us to move to plot 40 or 41 as we are not in a position to move yet. These houses are on the busy main road next to the car wash which we definitely didn't want because of the noise pollution. Tracy had previously told us that they lowered the prices because they can't sell these houses & nobody wants to buy a house next to a carwash. But yet they tried to Palm them off on us. We put a £500 deposit on a wessington plot 51 at £355,000 we didn't want plot 49 wessington which was £360,000 because it was closer to the main road & carwash, now for some strange reason they have put the price up on that to £380,000 when the housing market has slowed down. 2 week after paying the £500 deposit we had an appointment to choose fixtures and fittings. To our surprise the stuff which should come standard with a new property you have to pay extra at an inflated price, eg a washing machine at £960 which on right move is advertised as in with the price. If you don't want the overpriced washer you don't get the unit door, you have to buy from the supplier. The fridge & unit isn't free, neither are outside taps, chrome light switches, light under stairs, loft ladder ect ect the bill would come to over £20,000. You have to use their solicitor to get free cheap carpets which you would have to upgrade if you wanted them to last over a year at a cost of over £1000. You have to pay £1000 to have the walls painted grey instead of free magnolia or white. The fence at the top of the garden is 6 foot high but the sides are 4 foot??? You have to pay for them to match the top fence & they are only single panels. We have just received our £500 deposit back after nearly 3 week of numerous phone calls & emails which they never reply to & never call back when they say they are going to. Be very wary of this company, if you do your research you will notice most home builders are lowering prices so I would definitely avoid or if you have to fall for their trap wait for them to lower their prices drastically.NegativeProfessionalism

Matt · 25 August 2022