Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHorrific experience
Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.
Beth · 26 January 2024
Agent replied · 25 October 2024
Hi Beth,Sorry this has been your experience with Reeds Rains. We take your feedback extremely seriously. We will send you a request for more information so that we can investigate this further, this will come directly from Trustpilot.Regards,Reeds Rains
★★★★★ 1/5
TrustpilotAvoid At All Costs
This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.
Matt · 17 September 2021
Agent replied · 25 October 2024
Hello Matt - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotReeds Rains Wilmslow
Great service with both buying and selling. All staff in the Wilmslow were very helpful and efficient at keeping me up to date, either by phone or email. All staff were very professional and persistent to close issues which occurred as a result of inadequate communications from my solicitor. I would not hesitate to use Reeds Rains Wilmslow in the future. Thank you!
C · 13 October 2018
★★★★★ 1/5
TrustpilotVery poor customer service
I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.
Tim · 8 September 2021
Agent replied · 25 October 2024
Hi Tim,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Due to a staff error, the appointment was not confirmed on our end and for that, we sincerely apologise, we have since spoken to the member of staff and have given adequate training to ensure this does not happen again.We wish you the best of luck with your property endeavours in the future.Kind regards,Reeds Rains
★★★★★ 4/5
TrustpilotHelpful and supportive
Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.
Mr · 6 December 2024
Agent replied · 23 December 2024
We appreciate your kind words and are delighted to hear that you found our team helpful and supportive throughout the selling process. We strive to provide exceptional service and are glad our efforts contributed to a smooth transaction.
★★★★★ 5/5
TrustpilotRecently bought a house with Reeds…
Recently bought a house with Reeds Rains Glengormley. Grainne was extremely helpful & couldn’t do enough to help. Service was first class & I would highly recommend! Many thanks
David · 28 September 2019
Agent replied · 25 October 2024
Hello David - Thank you for leaving a great review, we will be sure to pass the good words back to the Glenormley branch. We wish you the best of luck in your new home.Many thanks,Reeds Rains
★★★★★ 5/5
TrustpilotOur initial contact about the house and…
Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.
Karl · 5 December 2024
Agent replied · 23 December 2024
We appreciate your kind words and are thrilled to hear about your positive experience so far. We strive to make the home buying process as smooth and efficient as possible for our clients.
★★★★★ 5/5
TrustpilotJordan was so helpful
Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.
Ronald · 29 July 2023
★★★★★ 5/5
TrustpilotEverything You Need, in Selling a Property
Staff are friendly, helpful and work as an efficient, professional team.
Mrs · 29 April 2026
★★★★★ 5/5
TrustpilotThe Reeds Rains team we’re amazing
The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.
Tiziana · 21 May 2023
★★★★★ 4/5
TrustpilotSatisfied customers L & L
The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.
Lee · 5 January 2023
Agent replied · 25 October 2024
Glad we could help! Thank you for the review :)
★★★★★ 5/5
GoogleI chose to sell my house through Reeds Rains, and they did exactly that in 6 weeks. I was updated regularly on viewings which were done on my behalf. Once a sale was achieved George rang me every week keeping me updated with the progress, he was very helpful at all times and the customer service I got from Reeds Rains overall was excellent. I would certainly recommend Reeds Rains, well done to all the team, great service.
Kerry · 24 October 2018
Agent replied · 22 October 2024
Thank you for your comments. We love a challenge and I'm so pleased we got it sold within your time-frames!
Kind regards,
Nicki Cooper, Branch Manager
★★★★★ 1/5
TrustpilotAvoid this agency at all costs
Stay away from this agency as they are so unprofessional, dishonest and offensive (Elizabeth March and Andrea Snook). I had an accepted offer for a house and they instructed me to hire a solicitor and start the procedure. However, after 1 month, they have decided to accept a higher offer. They even did not bother to apologise for my £450 loss. Avoid this agency at all costs.
Sid · 7 January 2022
Agent replied · 25 October 2024
Hello Sid,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotVery helpful and professional service…
Very helpful and professional service thank you. 😊
MR · 14 May 2026
★★★★★ 5/5
GoogleHi
Jenna was very helpful, nothing too much trouble, professional and a very friendly manor. She made the sale as easy as it could be.
Thanx
Ian
Ian · 11 January 2020
Agent replied · 9 January 2025
Thanks for your kind review Ian.
★★★★★ 5/5
TrustpilotVery Good from all staff at the branch 👍
MR · 4 May 2026
★★★★★ 1/5
TrustpilotArranged a viewing
Arranged a viewing. 10 mins late due to traffic. Rang office when arrived to be told agent already left! No call or message to advise they cannot wait. Very bad customer service 😔
Samantha · 24 August 2024
Agent replied · 25 October 2024
Hi Samantha,We understand your frustration with the missed appointment. It's disappointing when things don't go as planned, especially when it comes to important events like viewings. We value your time and will take your feedback seriously to improve our communication and scheduling processes.Regards,Reeds Rains
★★★★★ 5/5
GoogleThanka to Jayne and her Teams efforts, from viewing to completion.
Kesar · 21 June 2025
Agent replied · 8 August 2025
Kez, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care! From Jayne and all the team at ReedsRains Rotherham
★★★★★ 5/5
GoogleJenna was a great help throughout our selling and buying process, and kept the solicitors and other estate agents on their toes. Thank you very much. Richard and Susan
Richard · 24 October 2018
Agent replied · 22 October 2024
Thank you for your comments, it's been a pleasure working for your family!
★★★★★ 1/5
TrustpilotThe Property Management Side is Appalling
I've been renting a property via Reeds Rains since the middle of September. Since then, the boiler has broken down twice. The first time took almost a week to rectify. The second time was reported on the evening of October 19th when I was advised someone would contact me the following morning. Six days later I'm still waiting. On Saturday 21st October, I reported a leak in the lounge only to be advised it wasn't an emergency and someone would contact me the following Monday morning. Again, I am still waiting for that call. There are other issues which need dealing with but not as urgent as these two. Although my local agent has escalated this and asked someone to contact me urgently, I still haven't received any contact. I don't know what the problem is but honestly, I wish I had never rented with Reeds Rains if this is the standard they believe is acceptable from the property management side of the business. I would advise any would be renters or landlords to be wary of using Reeds Rains.
Andrew · 25 October 2023
★★★★★ 1/5
TrustpilotAvoid like the plague! They break the law!
I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!
Katrina · 8 July 2021
Agent replied · 25 October 2024
Hi Katrina,I'm sorry you have not been pleased with the service you've received from Reeds Rains, customer service is of paramount importance to us. All charges for repairs at the end of tenancy are agreed or arbitrated through the government scheme to help bring the property back to a suitable condition. We have been in contact about the issues you have raised and are dealing with this internally. We are very sorry for the inconvenience caused, if you would like to discuss anything else further please contact me on: BlackpoolHighfield@Reedsrains.co.ukKind regards,Reeds Rains
★★★★★ 1/5
TrustpilotWeird and rude staff who has zero…
Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!
Tess · 10 July 2023
Agent replied · 25 October 2024
Hi Tess,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot. Please fill it out and I will make sure that we stop all marketing emails being sent to your email address.Thanks,Reeds Rains
★★★★★ 5/5
TrustpilotGreat Service from Reeds Rains Glossop Estate Agency
From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.
Nikita · 13 October 2023
★★★★★ 5/5
TrustpilotTHANK YOU!!
Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.
Caitlyn · 19 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
