Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
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5/5
TrustpilotAmazing customer service
The whole experience from start to finish was stress free. Communication was really good and someone always answered my calls and emails straightaway. As the process advanced, Mark was just amazing. No question too much and he responded really quickly to all my queries. Alex was also great and helped me to be in the property in time for the BT engineer when I needed to.
Catherine Β· 12 August 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback regarding Mark and Alex - great to hear! Regards, ELR.
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5/5
TrustpilotExcellent service
Excellent service. Sold my house through ELR. They really helped push the sale. Really communicative at every step and went above and beyond to help me get the sale across the line but also to advocate for both parties. Fair company, gave a fair price and were a pleasure to deal with. Janine was looking after me and essentially took the lead and made the whole process easy from start to finish
Atheeb Β· 30 April 2026
Agent replied Β· 3 June 2026
Thank you for this great review about Janine - she will be thrilled! Regards, ELR.
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5/5
TrustpilotRecent Letting
I dealt with Mark during my recent letting of a property in Castleton and have to say from start to finish he was very helpful, approachable and always available, courteous and friendly. I really couldnβt have asked for more. Thank you for making a stressful experience that much easier. Would highly recommend.
Ben Β· 5 August 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback about Mark - he will be delighted! Regards, ELR.
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5/5
TrustpilotDebra at ELR has been brilliant goingβ¦
Debra at ELR has been brilliant going above & beyond for us. Even chasing our estate agents & solicitors on the house move. Wed definitely recommend Debra & ELR they do an amazing job. π π π π π well not go to another estate agent again if we were to move from our new home. Thanks again Debra, Fiona & Lee
Fiona Β· 26 May 2026
Agent replied Β· 3 June 2026
Thank you for this detailed review - Debra is a valued member of the Rotherham team so will be very happy with your lovely comments. Regards, ELR.
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5/5
TrustpilotGreat service from ELR and Andy
Great service from ELR as a purchaser. Andy Ling was superb both as a communicator but also his professionalism and very pragmatic approach to getting the sale completed. It wasnβt without its challenges towards the end, which is not uncommon, however knowing Andy was handling it for the vendor was a real relief. I even got the keys delivered to my door on completion, what great service!
Will Β· 15 April 2026
Agent replied Β· 3 June 2026
Thank you for this great feedback which will be shared with Andy. Regards, ELR.
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5/5
TrustpilotElR Hathersage
We listed our house with ELR in January and accepted an offer with in five days . Caroline Marsden was so helpful through the whole process , advising us on the pros and cons of the 2 offers we received and continued her support all the way through to completion . We could not fault her professional and friendly manner . Thankyou Caroline
Nicola Β· 27 April 2026
Agent replied Β· 3 June 2026
Thank you for this great review which we will share with Caroline. Regards, ELR.
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5/5
TrustpilotELR were very helpful in selling my house
ELR provided a very helpful service in selling my house. James was very informative and personable in our initial meeting, and made it easy for me to decide to use ELR. They made full use of their existing contacts and very soon I received an acceptable offer. Unfortunately that offer fell through, due to problems encountered by the buyer. I then was out of action for a couple of months after an operation, but ELR kept on with the sale and we soon got another buyer, and the sale was successfully completed. I should particularly mention the helpful and friendly attitude of the ELR staff I dealt with, especially Jenny who always kept me informed of developments and was unfailingly helpful whenever I contacted her.
Vince Β· 10 November 2025
Agent replied Β· 24 December 2025
Thank you for your kind feedback, it is great to hear that the team were so helpful and friendly. Regards, ELR.
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5/5
TrustpilotSale and Purchase
I have used ELR several times over the last few years and have found their service excellent. I have both sold and purchased through them and even though the sales were tricky they guided us through smoothly. A special thank you to Leah who went above and beyond to help us get everything sorted.
Sam Β· 7 May 2026
Agent replied Β· 24 September 2026
Thank you for this great feedback about Leah which we shall share with her. Regards, ELR
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5/5
TrustpilotExcellent experience.
We sold our late fatherβs home through ELR and we could not be happier with how everything was handled. Leah kept us updated at every stage and was very efficient as well as being very thoughtful about the emotion tied to the situation. The apartment sold very quickly and at the right price.
Jenny Β· 20 April 2026
Agent replied Β· 24 December 2025
This is wonderful feedback about Leah - thank you! Regards, ELR.
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5/5
TrustpilotFirst Purchase Experience
We have recently purchased our first home through ELR, the service throughout has been exceptional with a special shoutout to Megan. She kept us up to date on the progress of the purchase and was quick to answer any questions we had. Made this is easy as possible for us. Would definitely recommend ELR!!
Nathan Β· 10 April 2026
Agent replied Β· 3 June 2026
Thank you for this great feedback. Regards, ELR.
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5/5
TrustpilotVery knowledgeable agent
Janine was really knowledgeable about the property. As well as giving us a great history of the property, Janine had also been really proactive about exploring the options for potential improvements to the house. It was by far the best viewing experience we've had.
Hannah Β· 29 May 2026
Agent replied Β· 3 June 2026
Thank you for this great feedback - we will share with Janine who will be delighted that you were so happy with her service. Regards, ELR.
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5/5
TrustpilotCredit to ELR
We've had a great time buying our first home with ELR. Megan is lovely and very professional, she always kept us in the loop and was happy to help us inexperienced buyers. She was very enthusiastic and personable, which is very much appreciated in what can be a stressful time.
Eve Β· 23 March 2026
Agent replied Β· 3 June 2026
Thank you for this great feedback about Megan. We are delighted that she provided such excellent feedback! Regards, ELR.
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5/5
TrustpilotFantastic service
Fantastic experience from start to finish. ELR Hathersage have helped us buy our new home. Caroline and team have been so supportive throughout the process from our initial viewing, through to exchange and completion. They were always on hand to answer any queries and kept in regular contact to keep us updated throughout the process.
Stuart Β· 16 September 2026
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5/5
TrustpilotJanine was a fantastic salesβ¦
Janine was a fantastic sales representative throughout the whole conveyancing process, which made it a smooth and stress-free experience. Her knowledge, excellent communication skills and attention to detail made her shine!
Zobia Β· 14 July 2026
Agent replied Β· 24 September 2026
Thank you for this great review which we will share with Janine! Regards, ELR.
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5/5
TrustpilotKathryn and Helen in the Hathersageβ¦
Kathryn and Helen in the Hathersage Branch went above and beyond to provide incredible personalised service. I was kept informed and communication throughout the chain was clear and timely. I canβt praise them enough - highly recommended.
Katie Β· 31 May 2026
Agent replied Β· 3 June 2026
Thank you for this great - feedback about Helen and Kathryn - we will share it with them both. Regards, ELR.
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5/5
TrustpilotLeah was brilliant
Leah was brilliant, supported us throughout a difficult sale process when things fell through multiple times. She was diligent and very much on the ball, pushing things through right to the end. Thank you Leah!
Mr Β· 5 May 2026
Agent replied Β· 3 June 2026
Thank you for this great feedback regarding Leah which we will share with her. Regards, ELR.
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5/5
TrustpilotGreat Estate Agents to work with .Markβ¦
Great Estate Agents to work with .Mark was very helpful sorting my rental property and the turnaround was very quick indeed. A seamless service and would highly recommend
Paula Β· 13 June 2026
Agent replied Β· 24 September 2026
Thank you for your lovely comments about Mark - he will be delighted with the feedback. Regards, ELR.
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5/5
GoogleI could not recommend ELR if you would like to either sell or buy a house, this is the second house I have bought with their help and they also helped me sell my first home. Debra Draper was absolutely amazing during the whole process and helped it to move as smoothly as possible. Her communication was 10/10 and Iβm so grateful I had her to help during what could have been a very stressful process. Thanks to the full team at ELR but special shoutout to Debra !
Emily Β· 16 December 2025
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5/5
TrustpilotHave rented with ELR for over fourβ¦
Have rented with ELR for over four years, in that time they've always been helpful and responded to issues quickly especially Alex. Wouldn't hesitate to rent from them again!
Sam Β· 14 May 2026
Agent replied Β· 3 June 2026
Thanks for this great review about Alex and the Lettings team - they will be delighted! Regards, ELR.
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5/5
TrustpilotThank you to Olivia we had a reallyβ¦
Thank you to Olivia we had a really long wait but finally completion has taken Place today you were so helpful and kept me informed all along the process thank you again x
Clare Β· 10 April 2026
Agent replied Β· 3 June 2026
Thank you for this positive feedback which we will share with Olivia. Regards, ELR.
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5/5
TrustpilotNeil Stroughair ELR estate agent
Neil Stroughair The estate agent who organised our viewing of a house in Sheffield, was one of the most Professional people I have ever dealt with when searching for property. She was incredibly helpful in every way, and very informative, and knowledgeable about things I have never considered before when buying a property. She was polite, and professional in every way, and I would highly recommend her, in fact I canβt recommend her enough
Angela Β· 11 May 2026
Agent replied Β· 3 June 2026
Thank you for this glowing review! We have shared with Nell and she is delighted! Regards, ELR.
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3/5
GoogleIt was a very smooth process getting a property by ELR. I had a very nice experience even if everything was only over the phone and emails except for that one phone conversation with a lady whom Iβve never spoken before. She used the word βfed upβ when I inquired about some things. Maybe she had a bad day or maybe coz we are not buying a property thatβs really expensive so thatβs how treated me. Anyway, apart from that, it was all generally good. Thank you to Olivia and Sarah.
AICILLE Β· 16 September 2025
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5/5
TrustpilotVery well managed house purchase
ELR have managed the purchase of our property in a very efficient manner. They have responded to requests within hours typically and have been very responsive. Janine in particular has gone above and beyond to help us with an issue that needed input from the sellers even after purchase. She has been great from viewing until post-completion. We have been very happy with the service offered by ELR.
Katie Β· 12 May 2026
Agent replied Β· 3 June 2026
Thank for you this great feedback which we will share with the team. Regards, ELR.
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5/5
TrustpilotJanine and the team at the Banner Crossβ¦
Janine and the team at the Banner Cross branch have been really helpful and proactive, I would definitely recommend them.
Suzanne Β· 11 May 2026
Agent replied Β· 3 June 2026
Thank you for this great feedback - Janine is thrilled! Regards, ELR.
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