Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
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5/5
GoogleThroughout our tenancy, we were consistently well supported by the team at Bricknells. Any issues that arose within the property were dealt with promptly and efficiently, ensuring minimal disruption to us. Although we did not meet the β¦ More
Ben Β· 26 November 2025
Agent replied Β· 25 January 2026
Thank you for your feedback. We are delighted to hear that you felt well supported throughout your tenancy and that any issues were resolved promptly and efficiently. We are also pleased that the landlordβs responsiveness contributed β¦ More
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5/5
GoogleFantastic service from viewing to completion of our moving in date.
Paula was professional and when we needed to be out of our last house to the new one. Paula managed to get us moving swiftly.
Many thanks for looking after us.
Mr & Mrs G
Stuart Β· 24 August 2023
Agent replied Β· 23 August 2024
Hi Mr & Mrs G, thanks very much for the great review.
Paula will be very happy that you're satisfied, we hope that you will be soon settled into your new home.
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5/5
GoogleCanβt recommend Bricknells enough, I feel Maxine has gone above and beyond to help me find my dream house to rent . Thankyou so much π β¦
Amy Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for your lovely review!
Weβre absolutely delighted to hear that you had such a positive experience with β¦ More
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5/5
GoogleI just rented my first apartment with Bricknells and I must say the customer service is top notch. Thankyou Linda foster-Marie for making renting an apartment look easy π₯°π₯° β¦
Uchechi Β· 18 January 2026
Agent replied Β· 25 January 2026
Congratulations on your first apartment! π
Thank you so much for the lovely feedback, weβre absolutely delighted to hear that your experience with Bricknells was such a positive one. Linda will be thrilled to know she helped make the process feel easy and stress-free.
Wishing you all the best in your new home, and please donβt hesitate to reach out if you ever need anything!
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5/5
GoogleβBricknell Rentals is my favourite. They make the rental process easy and simple. The staff are professional, and if you have a problem, it gets attended to there and then. Highly recommend.β
Rokko Β· 26 December 2025
Agent replied Β· 25 January 2026
Thanks so much for the wonderful review! Weβre thrilled to hear that Bricknells Rentals is your favourite and that our team has made the rental process easy and straightforward for you. Itβs great to know our staffβs professionalism and β¦ More
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5/5
GooglePaula is a very professional member of staff, who has been my agent for a number of years. Nothing is too much trouble for her and she will always sort out any problems swiftly. I would highly recommend her.
Debbie Β· 28 October 2023
Agent replied Β· 23 August 2024
Thank you for taking the time to leave a review Debbie.
Paula is a valued member of the Bricknells team!
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5/5
Googleabsolutely amazing couldnt recommended them more , they were amazing , 5 year ago they welcomed me and my daughter into our perfect little house and made it so easy they have always been so friendly and professional and always been there for us whenever we have needed them communication was always fast and brilliant, i have now purchased the house i rented 5 year ago and will always be grateful for everthing they have done for me and my little girl.
Gemma Β· 14 June 2025
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4/5
GoogleBricknells rentals are a good estate agent
The person who I do was quite happy for me to gab on to him
Andy Β· 16 February 2026
Agent replied Β· 16 April 2026
Thanks for the review Andy, we love communication, keep talking, it's good for you!
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5/5
GooglePaula, Maxine and the team are great to work with. It is clear that they do their best to assist all involved in what is a challenging market.
James Β· 25 February 2024
Agent replied Β· 23 August 2024
Thank you James, the team will be very happy, it's nice to be appreciated.
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5/5
GoogleI have received an excellent service from Bricknells Rentals. Maxine is very professional and helpful. She helps to sort out the problem quickly.
Macy Β· 25 May 2024
Agent replied Β· 23 August 2024
Thank you so much for your lovely review. We appreciate your kind words and are so glad that you are happy with our service. We strive to provide the best customer service.
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5/5
GoogleI dealt with Maxine during a really massive move, and honestly sheβs just incredible. She made this process so much easier, and is a genuinely lovely person. Definitely recommend. Thank you all so much!
MissTovar1 Β· 28 September 2023
Agent replied Β· 23 August 2024
Thanks for your lovely review, Maxine is definitely an asset to the Company. We hope you'll be very happy in your new home.
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5/5
GoogleRecently purchased a property (buy to let) with tenants that Bricknells were managing. The team at Bricknells and in particular Maxine have been great in communicating throughout the transition process and have always gone above and beyond in assisting. Highly recommend to all.PositiveResponsiveness, Quality, Professionalism
Arfan Β· 24 August 2022
Agent replied Β· 23 August 2024
Thank you Arfan, you know where we are if you are looking for any more (buy to let) properties.
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5/5
GoogleChris and Maxine have been absolutely fantastic to work with. Friendly and professional with excellent communication .
Jane Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you very much for your kind words.
Weβre delighted to hear that you had such a positive experience working with β¦ More
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5/5
GoogleBricknells have been a great letting agent for us the last few years as tenants! Special thanks to Maxine for always being so lovely, and fast to deal with requests and issues :)
Katie Β· 24 August 2023
Agent replied Β· 23 August 2024
Thanks Katie, Maxine will be very happy to see your review.
Glad we could help!
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5/5
GoogleI was in a situation where I needed to move quickly into a property and this was my first rental experience. Speaking to the professional team at Bricknells we quickly identified some suitable properties and the team prepared me for the process of renting and what I would need to provide to speed the process up. From start to finish I was kept in the loop about progress and the property they managed was extremely clean, well maintained and any issues throughout my tenancy were rectified immediately (boiler packed in one winter and a new one was installed the following day when we realised it could not be repaired). The team at Bricknells are brilliant and made sure I was happy throughout my tenancy. Only wish they did sales as well, as my experience of other agents has not been as positive!
Timothy Β· 24 August 2023
Agent replied Β· 23 August 2024
Thank you for your great review, we're glad you had a really positive experience whilst renting a property through Bricknells.
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5/5
GoogleGreat service and very professional looking after absolutely everything. Feel very safe with our property in their hands
Lomas Β· 22 January 2026
Agent replied Β· 25 January 2026
Thank you for taking the time to share your feedback. We greatly appreciate your trust and confidence in our services.
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5/5
GoogleWe used Bricknells to rent a house and Maxine has been extremely helpful throughout! We've really loved having her as a contact throughout our time renting. Maxine was absolutely brilliant liaising between the landlord and ourselves. Would 100% recommend.PositiveResponsiveness, Quality, Professionalism, Value
Emma Β· 24 August 2022
Agent replied Β· 23 August 2024
Thanks Emma, we hope you are very happy and settled in your new home.
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5/5
GoogleSuch a lovely and helpful team. They made the whole renting transition go smoothly, especially Maria, she was really helpful and patient. I would recommend them anytime!.
Ola Β· 24 August 2023
Agent replied Β· 23 August 2024
We love to hear that you had a great experience whilst using Bricknells.
Thank you for taking the time to leave this review.
We hope that you will be very happy in your new home.
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5/5
GoogleI canβt thank Dawn Holmes and the team at Bricknells Rentals enough for their help and support. Dawn has given us endless expert advice in dealing with a problem we had. I would recommend Bricknells Rentals to anyone.
Jack Β· 24 August 2022
Agent replied Β· 23 August 2024
Thank you for your review Jack, we really appreciate that you took the time.
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5/5
GoogleA very professional company who I would highly recommend to other landlords. Communication from start to finish was excellent. Having started the process of letting our property with a national letting agent, it was refreshing to use a local agency who took pride in accurately pricing the property and not just trying to win the listing by offering the highest rent. Thanks great job Bricknells.
Simon Β· 26 March 2024
Agent replied Β· 23 August 2024
Thank you Simon, we appreciate your comments and thank you for trusting Bricknells with your property.
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5/5
GoogleI cannot recommend Bricknells highly enough, we have two properties with them. Some months ago one of our tenants stopped paying and it took us months to go through the grist and mill of getting her evicted. Bricknells supported us at every step of the way.
Following the eviction and the unbelievable state the tenant left the property Chris the Operations Manager was instrumental in discussions with the loss assessors and for helping us again and again to get a good settlement.
They do an excellent job when things are going smoothly and increase their service as neccessary when there are bumps in the road.
If you want an honest, straightforward company to manage your lettings then you don't need to look any further than Bricknells. 5***** without hesitation.
Nick Sievewright
Footprint Β· 24 August 2020
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5/5
GoogleVery helpful whenever needed. No complaints at all.
Isaac Β· 20 January 2026
Agent replied Β· 25 January 2026
Thanks Isaac, glad we were of assistance. Good luck in your new home.
The Bricknells Team
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1/5
GoogleAs a tenant, my wall was leaking for over six months and water consistently leaked in my flat. The landlord and Bricknells consistently passed blame between them and refused to do anything to fix the obvious hazard. Several roof tiles fell of the ceiling in the bathroom and they left the heating broken for multiple weeks without fixing.
The only time I was contacted directly was during the start of first lockdown to make sure I was aware that I must pay my rent on time. To their credit, I got my deposit back, but their conduct as been disgraceful and I am glad to have left.NegativeResponsiveness, Quality, Professionalism
Stephen Β· 24 August 2022
Agent replied Β· 23 August 2024
Stephen we are sorry you feel that our management has fallen short.
We can only rectify problems and improve our systems through direct communication and if the complaints procedure has been adhered to, please contact us if you would like help to access this.
Further to the above we have reviewed our records of actions taken regarding the issues raised. There does seem to be a variance with what you claim. We will be pleased to discuss should you wish to call the office.
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5/5
GoogleI have been a tenant with bricknalls for almost three years , and can honestly say that the quality of service has been second to non, all staff are competent and professional at all times but more than that they have not forgotten the human element that so many companies seem to forget these days, they are compassionate in difficult circumstances and always do their very best to full fill the needs of all parties. they never forget the small details such as letting you know who is dealing with your account so that you are never passed around and always know who you need to speak too. Management are no different and maintain a kind and competent service which again is so very rare these days, I highly recommend bricknalls to anyone who is considering letting a home or requiring a company to manage their property
Kara Β· 24 August 2022
Agent replied Β· 23 August 2024
Thank you Kara your words are much appreciated by all the team!
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