Harron Homes Rossington reviews

★★★★★ 1/5

Trustpilot

? Illegal builders ?

We reserved a home on Simpson Park months ago but have still not exchanged contracts because our Solicitors tell us the paperwork is not legal. Harron Homes don’t seem to be dealing with this at all other than to leave us aggressive voicemails telling us to “ignore the solicitors”. (Happy to share these.) Well, we can’t ignore the solicitors, unfortunately, as the mortgage isn’t valid on properties without correct legal documentation. We’ve completed on our sale and are stuck in an air b&b with two kids… our Solicitors are “no sale no fee” so just as keen to get us in but… no luck. I would be really cautious here - the houses look lovely but you might get to the final hurdle and find you’ve been missold and messed around :( notice there are lots of reviews on here who’ve reserved, not many completed happy customers? See Victims of Harron Homes group on Fbook and buyer beware :(

H · 12 September 2023

★★★★★ 1/5

Trustpilot

NO CUSTOMER CARE AT HIGH GABLES

There have been many things along the purchasing journey that have gone a miss, and usually these can be taken as "bumps in the road", as we all know house buying is the most stressful thing you can do.As a property developer, who specialise in building and selling new build properties, you would think that Harron Homes would have mastered their ability to provide customer care and build properties to the very highest standard... DO NOT BE FOOLED!!We have been in our new home now for three weeks and have not received any form of customer care, as described in the Customer Care Charter, which states - At Harron Homes we are committed to providing the very best product and service to all of our customers. We make a number of commitments and promises as part of our customer charter.The promises made are consistently over-promises with no timeframe whatsoever on providing any trustworthy response.We are still waiting for a refund for removal fees which was promised, and we only paid for one "extra" (a doormat) and they still have not fitted this!!! The site has no snagger - therefore, don't expect any snags to be done!!I have emailed Harron Homes this morning to ask that I be given any form of communication in response to my ongoing concerns and I did not expect to receive a response, but was surprised to receive an automated response at 9:20hrs.Sadly this falls in line with all previous communication, as it states - Thank you for contacting Harron Homes customer service team. Unfortunately, our customer service lines are closed today and will reopen on Monday at 08:30 am.I am confused... It is Monday and passed 8:30am!!! Does anyone work at the Customer Care Team and will they contact me back with a suitable conclusion... I will keep you posted.

Kate · 11 September 2023

★★★★★ 5/5

Trustpilot

Great customer service and beautiful showhomes

My husband and I visited the sales office at Shipley Lakeside on Saturday morning. We were warmly greeted by Charlotte who was extremely friendly, professional and helpful. We viewed the show homes which were beautiful and, having seen quite a few recently by other developers, these are by far the nicest we have seen. Having spoken about potential builds, Charlotte took us to look at the site and suggested that we visit a showhome on a different site, giving us all the relevant details to allow us to arrange things. We are extremely impressed.

TO · 10 September 2023

★★★★★ 5/5

Trustpilot

I have just reserved my first home from…

I have just reserved my first home from Harron Homes - Shipley Lakeside development. Charlotte and Amanda were very helpful and took me through the whole process providing me with everything I needed to know. They made the whole reservation process easy.Thankyou Charlotte and Amanda :)

Callum · 6 May 2022

★★★★★ 5/5

Trustpilot

Excellent service & guidance

Reserved a plot today at Shipley Lakeside and couldn’t have had any better help, advice and service. Charlotte was excellent informing us of all the property details and process.

Wayne · 18 November 2023

★★★★★ 5/5

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Forge Green

Forge Green - Sheffield

Richard · 24 May 2026

★★★★★ 5/5

Trustpilot

Just reserved a new home from Harron

Just reserved a new home from HarronWhat a fantastic experience. Jane and Karen were excellent from start to finish. They made the process extremely easy. They were an absolute delight to work with.

Consumer · 6 August 2023

★★★★★ 5/5

Trustpilot

Great customer service!

We have recently decided on our choices after making a full reservation of a Birkwith home at Forest Reach. Alistair has been extra patient with us (me especially) as we have swapped and changed worktops, flooring and fitted wardrobe colours. We couldn't have hoped for anything more than our great experience so far! Thank you Alistair!

Kirsty · 15 March 2020

★★★★★ 5/5

Trustpilot

I would like to thank Jane jubb for all…

I would like to thank Jane jubb for all her help . Introducing our community to WhatsApp . Always there when we needed advice . Also matt has been fantastic checking we're happy with the house and to let him know if anything is wrong or snagging issues

Jodie · 21 December 2021

★★★★★ 5/5

Trustpilot

Jane has been fantastic with us from…

Jane has been fantastic with us from our very first meeting through to reservation.Nothing has been too much trouble and the service has been fantastic. Jane was patient with us and our demanding children.Thank you again

Lee · 15 April 2023

★★★★★ 5/5

Trustpilot

Jackie was an amazing help and answered…

Jackie was an amazing help and answered all our questions. Her knowledge and customer service were excellent.It was great to see the houses and specifications in the sales centre. The show home is simply beautiful.

Focushope · 14 May 2023

★★★★★ 1/5

Trustpilot

Very Poor customer service.I’ve noted…

Very Poor customer service.I’ve noted the positive reviews are from presale customers clearly where all their customer focus is because once you are in the property there’s zero care to speak of. If I was asked to rate on presale service it would certainly be 5 stars. Since moving to our property at York vale gardens there has been quite a few snagging issues some have been resolved but others remain which is why I have taken to trust pilot. I feel extremely disappointed to be writing this review but I’ve been compelled to as all my efforts to resolve the most pressing issue of a leaking sink have been dreadfully handled by their customer service team! Emails and calls are not responded to in a timely fashion and promises not fulfilled. Complaints are not followed up to ensure the problem has been fixed. I’m currently considering paying for a plumber and billing Harron homes! They are on notice of this as I’m fed to keep moping up water from the kitchen floor!

Genevieve · 1 August 2023

★★★★★ 5/5

Trustpilot

Shipley Lakeside.

Shipley Lakeside.Visited the site last Sunday to view a 4 bed family home. Was met by Sarah, who was extremely professional, helpful, welcoming and friendly. We walked around both show homes that was available and was very impressed by the standard. After viewing, Sarah asked for our specific requirements and was willing to show us around A few new plots that was coming available soon. We was Very impressed with the build quality and service we received. Highly recommended

Mr · 27 August 2023

★★★★★ 5/5

Trustpilot

Highfield manor

Really happy with my experience with harron homes, especially with Paul the site manager. They was all a great help and took care of all my enquiries. Special thankyous to site manager Paul and sales advisor Jackie for helping us even after the move in, they really went above and beyond. Couldn’t recommend enough.

Suleman · 19 December 2024

★★★★★ 1/5

Trustpilot

Poor experience overall- multiple sales…

Poor experience overall- multiple sales staff, all promising different things that the other states would not be possible. Poor after sales service, awaiting 7 months for repairs/ snagging still not completed. Plug socket not in same place as shown on electrical plan- response from Harron is that properties are hand built and can differ, rendering a whole kitchen counter useless as no plugs!

Matthew · 31 July 2024

★★★★★ 5/5

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Excellent experience from start to finish Harron Homes - Simpson Park

Excellent experience from start to finish Harron Homes - Simpson Park.

Mr · 21 March 2026

★★★★★ 5/5

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The Hawthornes

I moved into my new home on The Hawthornes Development in August.The quality of the build and fixtures have more than exceeded my expectations.I had some very minor snagging issues which were addressed and resolved quickly thanks to Zak Green the Site Manager and his team : )

Claire · 28 October 2021

★★★★★ 5/5

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Victoria Heights

Natalie at Victoria Heights was great! Really helpful and provided loads of valuable info. A real credit to the company. Showhome was fab.

Christo · 27 February 2024

★★★★★ 5/5

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Thorpe Meadows

Visited the Thorpe Meadows site several times this week to measure up. The ladies at the site Jeanette and Sylvia was very welcoming and very helpful even tho myself and my girlfriend have bought a Harron Home on another development.

Mr · 11 November 2022

★★★★★ 1/5

Trustpilot

They Only Care About You Pre-Sale

Note that almost all positive reviews are before sale and before house is handed over. House delayed from Feb 2022 to end of September. A period of lies, frustration, and stress. Received keys very last day of mortgage extension. Almost one year later, snags remain. House finish is absolutely awful. High turnover of staff at all levels leads to poor service for us. X4 site managers in that period. X6 sales staff replacements. I would look for a company whose reviews are not manipulated by non-customers.Harron Homes now claim they cannot find me in their system, despite supplying correct full name, mobile number, site, and plot number. They claim to have sent me a private message tonl resolve the matter, which they have not. Thisnis the fastest Harron Homes have ever responded, because they only care about inflating their review score.

Andrew · 24 July 2023

★★★★★ 3/5

Trustpilot

My fourth update buying a house Harron Homes Pocklington

This is my fourth update. We have moved in and love the design of the house and the estate is well laid out. But we have the inevitable snags, mostly cosmetic and some an irritating lack of care in finish inside and out. We have not found anything serious to date.Our final review score will depend on how well and how fast Harron Homes sort out the snags. Houses are hand made many by many trades so there are bound to be some issues. So what do I mean? The internal minor plaster and paint finish are being sorted out as I write. We had a minor internal leak that was sorted. The rear lawn has a marked hump in it because the pile of top soil was not leveled after construction. The lead flashing around the bays windows and kitchen pod is poor. The brick work needs some tidying up and minor pointing, some down pipe are missing cowls where they enter the drains. Next doors roof down pipe is not connected to a drain so will flood the space between the houses. Some windows and doors need adjustment to close easily. The many manholes vary in level and squareness to the building. The bathroom sinks are not fitted square to the base units.So nothing like some other Harron Homes owners have experienced and all easily fixed. So lets see....our fantastic sales office person, Sally, has left. She really cared about customer service so we will miss her.

Miles · 20 July 2023

★★★★★ 1/5

Trustpilot

Absolute shocking aftercare

Absolute shocking aftercare. Be very very careful when dealing with Harron Homes as they will not resolve any issues and will just tell you to seek legal action. We have just discovered a public drain that's full of bricks, concrete and rubble left by the builders which has now started causing drainage issues and is too deep and too narrow to get inside and try clear the debris. Even with photographic evidence Harron Homes have denied it's them even though its the same bricks that the houses are built from. Totally unprofessional and disgraceful. Would I recommend Harron Homes, absolutely not! Stay well clear.

Tony · 18 July 2023

★★★★★ 5/5

Trustpilot

Forest reach harron homes

We booked our dream house with Harron Homes recently. Mr Alistair was very welcoming and thorough in explaining every bits of the process. He was always available to respond to the queries. We look forward for your continuous support and our dream house. Thank you very much. Mr and Mrs T Mathai

Mr · 28 October 2020

★★★★★ 5/5

Trustpilot

FOREST REACH …

FOREST REACH From the start Alister was so helpful to us guiding us through the buying process and all the moving in procedures . although it was a bit stressful due to covid this was no fault of Harron homes. We are so pleased with our new home and settling in great

Heather · 23 October 2020