Harron Homes Rossington reviews

★★★★★ 1/5

Trustpilot

Buy at your own expense

I wonder if HH removes most, if not all, after sale reviews because I refuse to believe that score is legit! Ofcourse the service before you purchase is amazing! The problem here is the after sale service. I genuinely believe customer services are trained to fob as many people off as possible. I also think their techniques of ignoring people/ not following up etc are used to make people give up and stop chasing! Their customer service is horrible!! Out of All the emails I sent, the only ones they responded to were the ones I cc’d their director! For those of you who want to know the type of snags you may get from purchasing your home, well my list is endless but to name few: leaks in three rooms, no expansion joints on our brick walls, unfinished brick wall at the back of the house, garden is a tip!, staircase that has been fitted by a 5 year old! Actually that’s an insult to 5 year olds and don’t get me started on the finishing touches!! Keep going though HH, instead of giving up, I will hit you with a court order in few months!! 👏🏼Update: deliberately left my full name and email address so they can validate my review/ confirm it’s genuine! Update 4 April- customer services is getting worse by the day. Most people working for Harron homes are leaving, no responses to email, and no action has been taken on the back of this review..

Maha · 4 April 2024

★★★★★ 1/5

Trustpilot

Lack of Customer Care

Since purchasing our home in Highfield Manor in July 2023 we have had nothing but issues. From a forklift truck driving into our car (parked on the driveway) to missing bolts on manholes in the back garden. We had a contact on site who was brilliant and helped sort out a few of the initial problems (including the ones detailed above). However it seems this gent has now left the company and we are at the mercy of the Customer Care Team. My initial email to them detailing a list of issues was back in December 2023. To date I have not had one single response from the team. That’s 110 days so far with zero response. I am honestly appalled by the lack of customer service post completion. My advice would be to ensure any snags/issues are brought to the attention of the on-site teams within the first few weeks. And God help anyone who experiences any problems after this time.

Charlene · 2 April 2024

★★★★★ 4/5

Trustpilot

Well looked after by Sales Executives

We booked an appointment quite a while ago, at Shipley Lakeside on 6 June 2022. The Sales Executives Amanda and Charlotte were very helpful and spent time with us to show us what was available and how we could tailor a house to our requirements e.g. available upgrades etc. We were treated very well.

Mark · 13 June 2022

★★★★★ 5/5

Trustpilot

Fabulous service from Julie at Harron…

Fabulous service from Julie at Harron Homes Wickersley we have just reserved our plot on the paddocks and Julie has been so thorough, we are so excited to move into our new home and thank you for everything! We found Julie to be Professional, friendly and patient with helping us find our perfect family home.

Louise · 24 April 2022

★★★★★ 5/5

Trustpilot

Amazing experience and will recommend

Jacquie made my experience of buying my first home very smooth. I felt very nervous. She helped me through the paperwork, including getting in touch with a mortgage broker. Gave me choice of colours and products available. Everything was up and completed within 2 week.

Aska · 6 May 2023

★★★★★ 5/5

Trustpilot

They went above and beyond!

Jacquie was absolutely fantastic. Here customer service went above and beyond. She was personable, and made the experience extremely pleasant and comfortable. Highly informative and clear with her instructions. Could not recommend much higher!

Alexander · 7 February 2024

★★★★★ 1/5

Trustpilot

It’s all seems really good when you are…

It’s all seems really good when you are buying a house but wait untill you have problems after wards the customer service will NOT and I mean will NOT be bothered to sort it out I have posted few review about my stone missing, and my drainage not being sorted out it’s been a year now how horrible and disappointing and disgusting and the leak that is just not been touched is this that they have still not done anything about it alway false problems as usual. My stuff around the house has not been still sorted out what is Harron Holme playing at. People are posting 5 star reviews but this is NOT true my awful horrible experience will not make me silent untill my issues are sorted otherwise I will keep taking action upon action even how far it goes. I have paid a lot of money and the customer team dose not care Harron Holme dose not care. I called the office 3 weeks ago and they said they will email me about someone coming to sort the leak out it’s been 4 weeks no email no phone call absolutely NOTHING.

Ghazala · 15 March 2024

★★★★★ 1/5

Trustpilot

Still no change plot 123 fargrangemeadows

Still no change from appalling customer service,despite assurances from Nicola Downie (now gone) and others snags still outstanding they haven’t even bothered responding to my last email 10/12/24 I shouldn’t have believed there hollow promises about how they’ve changed this is a company that has no concept of what customer service means BEWARE don’t let it happen to YOU worst customer experience ever

Alan · 27 December 2024

★★★★★ 5/5

Trustpilot

Great Professional Service

My very first experience with Harron Homes and what can I say? the team at Nottinghamshire were absolutely fantastic. Very efficient & very professional . I was very nervous moving area as I did not know what to expect. Alister was friendly and polite. Answered all questions and gave me all the information I needed along with his team Paul (A.M)& Paul (S.M).

Ms · 3 August 2020

★★★★★ 4/5

Trustpilot

Just reserved a plot at the Bilsthorpe…

Just reserved a plot at the Bilsthorpe Chase development and the sales assistant Hannah has been great to work with, and is very responsive to any questions/emails we have had. Praying this service level continues once we have moved in

Danielle · 1 September 2023

★★★★★ 5/5

Trustpilot

We booked our first home with Harron…In Mansfield

We booked our first home with Harron homes in Mansfield. Sales executive Alistair was very welcoming and was helpful to sort our doubts and gave a clear picture of how it’s going to be like. He guided us through out our buying process and we believe Harron homes will keep up their words towards the property. Eagerly awaiting for our dream home.

Annie · 26 October 2020

★★★★★ 5/5

Trustpilot

Super!

Recently moved in to Highfield Manor. I have to say the process from reserving with Jane to the after care with site manager Matt and his team have been amazing, any minor issues have been resolved immediately. The team have gone above and beyond especially with Phil who has been excellent sorting the snags. Really happy customer - thank you

Charlotte · 8 April 2021

★★★★★ 5/5

Trustpilot

Jo and Julie were very informative

Jo and Julie were very informative, friendly and professional. We were made to feel at ease and that nothing was too much trouble. Thank you for everything and we look forward to living in our new Harron Home

Mrs · 13 October 2023

★★★★★ 5/5

Trustpilot

Jacquie from Victoria Heights is an…

Jacquie from Victoria Heights is an outstanding estate agent. Her professionalism, expertise, and dedication were evident throughout our interactions. She made the process smooth and efficient, providing valuable guidance. I highly recommend her services.

Muhammed · 14 January 2024

★★★★★ 5/5

Trustpilot

We much appreciated the 100% help and…

We much appreciated the 100% help and advice your sales agent Debie gave us. Nothing was too much for her, taking us through every step of the procedure. Many thanks Debie.

Jennifer · 16 March 2024

★★★★★ 5/5

Trustpilot

First visit to Thoresby Vale

We visited the Thoresby Vale site to begin our search for a new property. Jo in the sales office was so helpful and knowledgeable giving us lots of information and good advice. We had a look around the stunning show homes and Jo then took us to have a look at another property on the site. We will definitely be back and have now decided to put our property on the market with purchasing at Thoresby Vale high on our list. Thankyou Jo

Consumer · 15 February 2024

★★★★★ 5/5

Trustpilot

A great experience

What a fantastic team we encountered at the Brambles in Retford.Penny, the sales negotiator and Paul,the site manager make a superb double act.They were both brilliant from start to finish.Paul ,whom we met several times gave us interesting and informative talks re-the build whilst Penny,with her expertise and knowledge of house buying and all that entails made the process easy and enjoyable. Penny always greeted us with a smile and dealt with questions and queries in a friendly and professional manner.Nothing was ever too much trouble for her.We were given weekly updates on the progress of the house together with photographs for the album. We were amazed yet delighted with the quality of workmanship.People taking a pride in their jobs is somewhat rare these days but at HarronHomes in Retford it is obviously the norm.Thank you.

Joan · 11 February 2024

★★★★★ 5/5

Trustpilot

Great experience with Julie Cliff!

We had a fantastic experience dealing with Julie Cliff at Brierley Heath (now at Laughton Gate). She was very helpful and knowledgeable of the buying process, the range of houses on site, and gave great advice when configuring our options. We would absolutely recommend buying with Harron based on our experience, so much so we are now looking to buy our 2nd Harron home. This wouldn't be possible if Julie hadn't made the process such a pleasure for us both.

Tim · 5 February 2024

★★★★★ 5/5

Trustpilot

Excellent service highly recommended

Claire · 10 July 2026

★★★★★ 5/5

Trustpilot

Visited the Shipley Lakeside…

Visited the Shipley Lakeside development three times, one to enquire, once to enquire again and book an appointment and another to view a potential plot and part ex forms. All three times we was greeted in a friendly professional manner despite initially upon first visit no capacity to go any further with a property on the development. We resolved our issues and quickly informed the sales person (Charlotte) that we were in a position to proceed in a view to buy and she began helping, informing and swiftly aiding us in hopefully getting our dream home. When visiting the plot we were pleasantly surprised by the location, I also noted the quality of workmanship especially the brickwork. Everything looked well cared for and the quality was of high standard.

James · 2 February 2024

★★★★★ 5/5

Trustpilot

Excellent Sales Reps - Shipley Lakeside, De Mauley Manor, Wyndthrope Chase & Simpson Park

I am in the process of viewing properties and want to mention specifically the excellent, kind and attentive customer service of the ladies at harron homes. Debbie at Wyndthrope Chase, Janette at De Maulay Manor, Charlotte at Shipley Lakside and the staff at Simpson Park. I want to thank you for answering our endless questions, being kind, assertive and helpful. I have viewed at other builder developments and can hands down say that the sales reps at Harron are great... from their smiles and warmth from their knowledge! Thank you

A · 30 January 2024

★★★★★ 5/5

Trustpilot

Shipley Lakeside

Today we have just reserved our plot at Shipley Lakeside and couldn’t be more pleased with the level of service and support we have received so far. Thankyou to Charlotte, she couldn’t have been more helpful, giving us all the info we needed to make our decision (which wasn’t too difficult given the site location!). We are looking forward to our journey and moving into our new Bamburgh home

Simon · 25 August 2024

★★★★★ 5/5

Trustpilot

Plot 123 The Brambles

Penny, Paul and Scott have been absolutely amazing throughout our buying experience. We would also like to thank Christie and Karen who we initially worked with. This is not the first new build house we have bought but it has been, by far, the best experience. Thank You.

Michael · 28 October 2022

★★★★★ 1/5

Trustpilot

Harron Homes Far Grange Meadows Selby

We purchased on the Far Grange Meadow site in March 2023. To be honest we have been appalled by the level of post sales customer service, fighting to get jobs done and then tradesmen who comes months later from the issues being logged come looking fed up and not interested in doing the work. We expected some snagging issues in a new build but these are major issues and ones which NHBC should have picked up on. We are now in the process of complaint to NHBC and quality board. I think we have had 4 site managers in less than 10 months ! Buyers beware.

ClareS · 24 January 2024