Harron Homes Rossington reviews

★★★★★ 2/5

Trustpilot

The snagging process is a nightmare

The snagging process is a nightmare. Every job takes months to get booked in. Customer service is really bad with getting back to you. We moved in at the start of March, still waiting for certain faults to be fixed. Customer service keeps telling us they are trying to arrange something, then they never get back to us. They don’t communicate with other workmen or the site manager either. We have also been unable to get a contact number for any manager/director, even though we have asked

NT · 27 August 2024

★★★★★ 5/5

Trustpilot

Bilsthorpe Chase

I have been looking to purchase a property at Bilsthorpe Chase for the best part of two years, because of complications with selling my own house. but in all that time Hannah Jackson and Meryl, both at Bilsthorpe Chase have been exemplary and have helped me no end throughout the whole process, both with communication and reassurance when the sale of my own property wasn't going as smooth as expected. a well deserved 5 star

Neil · 11 November 2024

★★★★★ 5/5

Trustpilot

Visited Brierley heath several times…

Visited Brierley heath several times and dealt with Julia. What a lovely lady and down to earth.Julia couldn't do enough for us and was very patient whilst we were looking around and discussing several options.She is not pushy and very Knowledgable and is a credit to harron homes.

Amanda · 25 September 2023

★★★★★ 5/5

Trustpilot

Our buying process was a dream.

Our buying process was a dream.we reserved and completed on Bilsthorpe Chase. Hannah managed the whole process for us and was so accommodating. Communication was frequent and informative. She isn't pushy which I really liked. And generally a happy helpful lovely person. We are thrilled to have finally completed. Thank you Hannah for allyour support.

Becky · 2 March 2023

★★★★★ 1/5

Trustpilot

Bad service from the start. (Chesterfield)

Bad service from the start.Gave us no time of day when we arrived at the viewing home, having double booked us. No desire to give us info or answer any calls. It wasn't until the mortgage advisor they use realised we could afford the property, that they put in a bit more effort. But was still as slow as anything. House purchase eventually fell through from their bad customer service.

Paul · 10 January 2021

★★★★★ 5/5

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Part-ex Thoresby Vale

We are in the process of moving to Harron Homes Thoresby vale and we are part-exing our current property and the help and support we have received from Michelle Ellis and Clare Betts has been amazing. They are both really lovely and are making the process a lot easier for us. Thank you both so much and we are so excited for our house to be completed😁

Courtney · 19 August 2021

★★★★★ 5/5

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Chariots Keep/Wetwang/Andrew Jackson

A review regarding Andrew Jackson, Sales Executive for Harron Homes, Chariots Keep, Wetwang, East Yorks.

Mr · 2 July 2026

★★★★★ 5/5

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This is regarding my sales consultant…

This is regarding my sales consultant Charlotte, very helpful and friendly, professional and knowledgeable.

Michelle · 9 July 2026

★★★★★ 1/5

Trustpilot

18 month review; incentives to 'save' money, only to spend more than you saved fixing your new home upon completion

Harron Homes offer first class sales pitches and employees who are oustanding at this element of their respective jobs. Unfortunately, post sale, the customer care experience is abysmal and almost non-existent. While they are generally happy to rectify poor work, craftsmanship or defects to the outside (front facing, where prosective buyers walk) of the property, the internal finishings are almost laughable. To the cynics, obviously, no house is ever perfect, however Harron seem to take excessive pride in their sales teams and stop everything else once you've completed your transaction. I, alongside several of my neighbours who all moved in at December 2022 have had 18 months of poor quality houses, doors put on backwards (they're also the cheapest MDF you can find, most don't fit the door frames), i've had 4 replacement front and rear doors, walls have had to be replastered, a garden which (remains) more akin to a swamp when wet, builders there to 'rectify' work creating more issues (and then wilfully ignoring them - like lights popping out of the ceiling, cracks, splits or dinks in your walls as if they never happened) requiring you to spend yet more time trying to get them to call out which is also a chore in itself. The number to call is consistently busy (this should give some indicators to the amount of issues they have) and emails routinely go weeks unanswered, even when only requesting updates or confirmation of dates for works to be completed. If you are one of the lucky few who happen to get a 'complete' house, you will have a house for life, however so many (read similar reviews from their sites in the surrounding areas, and speak with other estate agents/new build sales offices) seem to operate on a sell first fix later policy - several of us having only lived her for under 2 years are now looking at selling and moving elsewhere as we have all but given up. 3 site managers and deputies in 18 months (should speak volumes), a prioritisation of cost over quality homes (the last dept. manager resigned as they consistently refused to the do work properly due to cost), internal reports are hidden and likely incomplete, they grant no access to information about the home you are buying I could go on. I had in excess of some 100-150 snags, and while non of these were structurally related, the finishing touches, quality of material, craftsmanship and care taken in building these, coupled by awful customer service is awful. Do not make the same mistake I have in buying with this company, they talk a good talk but haven't walked in their life. I will sell and move elsewhere, i'd strongly advise you to do so too. They ask for 5 star reviews as soon as you've moved in - look throughout for the updated reviews and you will quickly find a similar story of headaches and problems.

Joseph · 24 July 2024

★★★★★ 5/5

Trustpilot

Brambles Retford

Buying a home during Covid was always going to be eventful and after some uncontrollable delays we are finally in our beautiful new home. Both Christie and Karen were professional and efficient throughout our process and Paul the site manager has been extremely helpful. Thank you all for your assistance in helping us to purchase and move into our new home.

Chantelle · 3 May 2022

★★★★★ 5/5

Trustpilot

The journey to a new home !!

Moving house is a challenge for us all , not something we experience very often in our lifetime , but I now wish we had bought a new home years ago. Harron homes have walked us through the whole experience always there when we needed something answering , helpful at every stage . Now we have moved to our new house we can finally call it HOME , please don’t think there won’t be a few issues , there will be!! Don’t think there won’t be a few snagging jobs that need finishing !! There will be, but trust the team at Laughton gate Dinnington and they do everything to help.Thank you to the whole team (plot 55 ) is fab 👍🙏

Paul · 15 July 2024

★★★★★ 1/5

Trustpilot

Update

Update, gave this company one final week to book somebody on to fix our damp and mould that we have had since we moved in 1 year ago because of shoddy workmanship, as expected no response so NHBC and legal, also worth noting that customer services tried to fob us off by saying our staircase is a veneer so cannot do anything about the bad stains, we kindly informed them that according to the brochure they are supposed to be oak, response... we will change these immediately so it's worth anybody double checking.

Steven · 15 July 2024

★★★★★ 5/5

Trustpilot

We are currently in the process of…

We are currently in the process of purchasing a property at Bilsthorpe Chase. Hannah has been very helpful so far. Going above and beyond, keeping us updated regularly. Passing on information on our behalf to other the mortgage company. So far very pleased with the service.

Nicola · 18 September 2023

★★★★★ 5/5

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My husband and I are so excited to be…

My husband and I are so excited to be able to say that we have today reserved our plot at the Simpson Park estate.

Lisa · 12 April 2026

★★★★★ 5/5

Trustpilot

Thank you Nathan and Jeanett

We are about to move into our home at Heritage Green and cannot thank Nathan and Jeanett enough for their help and support through the process. They have always been at the other end of the phone for every little query and their guidance through each step has been amazing. We are so excited to get our keys is just a couple of weeks time. Thank you!

Philippa · 4 March 2021

★★★★★ 5/5

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Thorpe Meadows

Jeanette at Thorpe Meadows is wonderful! So helpful and knowledgable - provided us with as much information as possible and made the experience of visiting show homes so easy and enjoyable. Jeanette was so friendly and put us at ease, really positive experience! Thank you so much Jeanette ❤️

Charlotte · 18 June 2023

★★★★★ 5/5

Trustpilot

Very good so far

We've exchanged contracts now at the Heritage Green development in Chesterfield. Using their part exchange scheme has been quite intense with a lot of activity at the early stages but since then, it's been great. Jeanett has been really helpful throughout, and is keeping us updated with our build progress. I'll update as we finally move into our new home.

Daniel · 26 April 2022

★★★★★ 5/5

Trustpilot

Highfield Manor

We have just been to reserve a plot at Highfield Manor and are extremely happy with the service we have just received. Jane was fantastic in talking us through and helping us understand the process and listening to our views and wishes, making this an enjoyable and lovely experience. We look forward to continuing to work with Jane and her team and can’t wait for our new home.

Kirsty · 25 October 2020

★★★★★ 5/5

Trustpilot

Harron Homes - Hucknall - Ricky

The Harron homes Sales Hub in Hucknall was great. From the start Ricky was very welcoming and provided amazing customer care, giving very informative but easy to understand information and advice.

Sunjit · 11 July 2024

★★★★★ 5/5

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Brilliant Sales Executives - Thoresby Vale

We were very impressed with the Sales Executive Team at Harron Homes, Thoresby Vale. From the outset, they were very transparent and made the Home Mover scheme very seamless. A special mention to Michelle and Joanne for being so supportive and for their perseverance. They are obviously very passionate Sales Executives and went above and beyond for us. Thanks so much. We would definitely recommend Harron.

Joe · 28 March 2021

★★★★★ 5/5

Trustpilot

Very happy with our new house

Very happy with our new house, builders, site managers and sales staff. We noticed some minor faults and when we moved in and notified the team. Some were easily sorted and others took some organising. Even though we have only been in several weeks, we expected small delays. Generally we are very pleased with the company who went out of there way to make our move in as smooth as possible.

Mark · 21 August 2019

★★★★★ 1/5

Trustpilot

Harron Homes Wyndthorpe Chase...Avoid Them.

**Terrible Experience at Harron Homes Wyndthorpe Chase**I regret purchasing a home at Wyndthorpe Chase by Harron Homes. The quality is shockingly poor. Our back garden turns into a swamp every time it rains, making it impossible for my daughter to play outside. The landings and bedrooms are creaking constantly, which is both annoying and worrying. We've noticed cracks everywhere, and to top it all off, the roof in the master bedroom is leaking.Despite reaching out to their customer care multiple times, there's been a complete lack of communication. The site manager visited twice, promising to send a joiner to fix the issues, but no one ever showed up. This has been an utterly frustrating and disappointing experience. I would not recommend Harron Homes to anyone.

Juls · 18 June 2024

★★★★★ 5/5

Trustpilot

Great experience (Anne Robson Sales Consultant)

My Wife and I wanted to express our thanks to Anne Robson (covering Bishops Glade sales office) for her fantastic customer service and support. The reservation process was clear, informative and collaborative. We left the session completely happy and cannot wait for our home to be built. Anne, you are a credit to Harron Homes

Michael · 1 November 2022

★★★★★ 5/5

Trustpilot

We have recently moved in to the…

We have recently moved in to the Brierley Heath site and couldn't be happier. Anne has been fabulous and so helpful; couldn't recommend more.

Gabrielle · 28 October 2024