Morris Dibben Romsey reviews

★★★★★ 1/5

Trustpilot

Poor marketing and sales management

OThis company was selling a property owned by a loved one. For the first month it was on Rightmove, it could only be found in searches for the road name or major city. The result was most potential buyers didn't see it when looking at comparible properties. The sellers only began to get viewers after the seller rewrote the sales pitch. When they finally got an offer, at tens of thousands below the initial sale price recommended by Morris Dibben, the company enabled and participated in the buyers bullying of the seller in a bid to further reduce the price. We are seriously considering legal action for the mental harm the stress has caused

WantingToPraise · 10 February 2026

★★★★★ 5/5

Google

I have recently let my property through Morris Dibben Lettings. They found me a new tenant within days and he moved in within three weeks of my initial enquiry, after all necessary checks had been done. MDL have been helpful and professional throughout the procedure. Someone is always at the end of the phone for queries and they return calls when they say they will if the query cannot be dealt with immediately. Highly recommended.PositiveResponsiveness, Professionalism

Susan · 21 June 2022

★★★★★ 5/5

Google

Both Richard and Eleanor were very helpful in getting us into our new property as soon as possible. They also made sure we knew what facilities were available nearby, and where some of the best places in town were to visit!

Leona · 9 November 2025

★★★★★ 5/5

Google

Eleanor is really lovely, helpful, and very communicative. Brilliant throughout the whole process and would definitely recommend her!

Lily · 29 July 2025

★★★★★ 1/5

Trustpilot

I would never use this agent again.

I would never use this agent again. At offer stage I was explicitly told that the buyer’s deposit had been “verified by the solicitor.” That assurance was material to my decision to accept the offer. It later became clear that no verification had taken place at all. The agent had simply asked the buyer’s solicitor what the client said he expected to receive, and this was relayed to me as “verification.” In reality, the deposit depended entirely on a third party refinancing, with no proof of funds, no confirmed timescale, and no independent confirmation. This was never properly disclosed to me. Unsurprisingly, the transaction then dragged on for seven months, with repeated delays caused by the buyer’s inability to access those funds. When I raised this issue after completion, the agent refused to accept any responsibility, denied that their representation was misleading, and immediately threatened legal action for the full commission rather than engaging constructively with the complaint. I fully accept that commission is contractually due on completion. However, basic accuracy and transparency at offer stage are fundamental to an estate agent’s side of the contract. In my case, inaccurate information was given, material risks were not disclosed, and the consequences fell entirely on me as the seller. Based on my experience: • buyer finances were not properly checked • key information was presented inaccurately • complaints were handled defensively rather than fairly Proceed with caution.

Tim · 12 January 2026

★★★★★ 5/5

Google

Thank you to Eleanor and the team for helping us find our rental place!

Georgia · 29 July 2025

★★★★★ 5/5

Google

Morris Dibben in Romsey was my first experience of working with a lettings agent in the area. I can safely that from the start and finish of my tenancy it was consistently good customer service. I wouldn't hesitate to work with them again should a suitable property come up for me in their portfolio. Special shout out to Nick and Gina who were my main points of contact throughout my tenancy - you both made my life a lot easier and I appreciated your excellent communication.

Freddie · 21 June 2020

★★★★★ 4/5

Trustpilot

I recently used the services of Morris…

I recently used the services of Morris Dibben and had an great experience so far. I would like to thank to Matt and Lauren( Mortgage Advisor and assistant manager) for their incredible support throughout the process. They are always patient, responsive, and polite Its been pleasure to wait for my future property. Highly recommend them 👍

Hoang · 26 March 2025

★★★★★ 5/5

Google

Great service - guidance throughout the whole process was excellent especially as we were initially undecided whether to let or sell as thought the rental process might be nothing but hassle. We were advised on what we needed to do to become landlords and the team found 2 potential tenants within 2 days of putting it on the market .Special thanks to Kim Gray and Gina Hannigan - I would not hesitate in recommending Morris Dibben to other landlords

Sharon · 21 June 2020

★★★★★ 5/5

Google

Recently went through agreeing a tenancy with the romsey branch. Dealt with Nathalie and the service has been amazing. Really friendly and helpful team who have got us a lovely home. We hope to continue such a great relationship. Would recommend them to anyone looking to rent. No question is to silly and they were so helpful in what is a really stressful time of life. Thank you so much.PositiveResponsiveness, Quality, Professionalism, Value

Jessica · 21 June 2021

★★★★★ 5/5

Google

I lack enough words to express my gratitude to the team. It was really a difficult moment for me during the period, Nathalie and Gina really went above and beyond to make ne move even sooner Everything went so smoothly and I could be happier. Thank you so very much and keep up the good job.

Nelly · 21 June 2023

★★★★★ 1/5

Google

Morris Dibben Lettings in Romsey are an absolute disgrace! I've had to deal with two of the most disgusting people I have ever come across Kim Gray and Lorraine Watkins her litter side kick. They are bully's and liers, they couldn't "manage" rental property's if they tried because they have absolutely idea what the are doing! It's a total embarrassment. Kim is rude and will happily shout at and over people and force her uneducated opinion over any facts in any situation and even over professionals. We had workmen that refused to come back because they didn't want to deal with her and they used to openly say how awful she was. I honestly don't know why Morris Dibben don't look in to everything and how it "being managed" at the branch as it seems to be well known for being the worst letting agency!! Please don't use them they will con you bully you and make your life hell. They have absolutely no interest in tenants and if you are a landlord they just want your money the "packages" they offer with the inspections it's all a load of rubbish they have no idea what they are doing. They can't even organise basic repairs!!! They are happy to spend hundreds of your pounds to get bodge jobs done.

Laura · 22 June 2017

★★★★★ 5/5

Google

Thank you so much Nick, Lorraine and Natalie. We appreciate a lot your professional work to guide us all the way to our new home. We would definitely recommend you to any friends who are looking for a home in Romsey.

Naomi · 22 March 2024

★★★★★ 5/5

Google

We have had a property let with Morris Dibben for a number of years with no hassle but just recently we had to apply to retain the tenants deposit. This can be a problem but Elizabeth in the deposit department was helpful and efficient and soon had it sorted.. Thank you Liz

Maureen · 21 June 2023

★★★★★ 5/5

Google

Incredible service from start to finish. Both Nathalie and Nic made the process incredibly easy and straight forward. With Nathalie always available to answer any queries. I cannot recommended this team enough!

Millie · 25 July 2024

★★★★★ 1/5

Trustpilot

Appalling non existent service

Appalling non existent service, trying to put in an offer on a property they have for sale, left 3 telephone messages and 2 emails, that’s a week with no reply. DO NOT USE THIS COMPANY

Matthew · 7 September 2026

★★★★★ 5/5

Google

We have just come from a lettings agent who were unresponsive to any questions we had. I have been amazed at how responsive and pleasant the team has been. I was also impressed at how the Nick and the team made moving house as stress free as possible

Ben · 21 June 2023

★★★★★ 5/5

Google

i have just moved to romsey and the lettings team at morriss dibben were really excellent.Everything was done in a smooth controlled way, taking away a lot of the stress that i have felt before with other agents. All the staff were very pleasant. and sorted any niggling problems quick and efficiently.I would recommend them without hesitation.

Neil · 21 June 2022

★★★★★ 5/5

Google

Morris Dibben manage 2 of our rental properties. Nathalie in particular is a real credit to the team - very efficient, always professional and friendly. We had a tight turnaround with a new tenant and she managed to get a huge amount done in just a few days so the tenant could move in on his preferred date. Nick is also very helpful, proactive in keeping us up to date on viewings and the market more generally.

Bernie · 26 July 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs...

An absolutely dreadful company. I would happily give them a minus rating if it was possible. Happily left us with a malfunctioning boiler for over 18 months, meaning the heating was either fully on or fully off, & no hot water whatsoever except from the electric shower. It took a formal complaint to their head office & the threat of legal action for the boiler to finally be replaced - 18 months & one day after it was first reported to them. And that wasn't a one-off... The metal garden shed blew over & it took them a staggering 3 months, endless chasing & including it in the complaint to head office to have it sorted out. They don't care one jot about tenants & are only their to serve the landlords they take their commission from. Zero care, zero compassion, zero interest. An absolute disgrace. I would rather be homeless than use this company again. Use them at your own risk, but you have been warned...

We · 28 July 2025

★★★★★ 5/5

Google

If Buckingham Palace were to require a new Head of Household for the Family I would recommend Lorraine Watkins of Morris Dibben lettings in Romsey for the post. She is a 5 star member of staff - highly competent, conscientious and a pleasure to deal with. Her colleagues Gina, Natalie and Amelia are excellent too.

Chris · 21 June 2022

★★★★★ 5/5

Google

Many thanks to Eleanor in helping us find our rental earlier this summer and guiding us through the process and forms. You are a star :-)!

Mark · 23 August 2025

★★★★★ 1/5

Trustpilot

Awful communication

Really unprofessional staff. Absolutely no communication, did not have the courtesy to let us know our offer had been rejected if they even passed it onto the seller at all. Staff have been rude and dismissive and we will be avoiding at all costs as we continue our property search. Awful customer service compared to every other estate agents we have used over the last few months of our journey.

Richard · 17 September 2025

★★★★★ 5/5

Google

Properties sources are excellent and Nathalie is very helpful so we can settle down quickly. Thank you Nathalie and Morris Dibben team.

Katie · 27 July 2024