YOUR MOVE Stewart and Co Romford reviews

★★★★★ 1/5

Google

Very disappointing and unreliable experience. We found a property we really liked and met the agent for a viewing. We were reassured that everything would be confirmed as soon as possible and that we were ideal candidates. We promptly sent all the requested information the same day and made it clear we were ready to pay the deposit immediately. Despite this, we had to chase the agent repeatedly for over a week with no clear updates. We were also told that no other viewings were scheduled, only to later find out that the property had been rented out over the weekend - apparently without any additional viewings taking place. The lack of communication, transparency, and professionalism was extremely frustrating. What could have been a straightforward rental process turned into a stressful and disappointing experience.

Alex · 16 November 2025

★★★★★ 5/5

Google

I’ve had a great experience with Fatih, who has been looking after my properties on a fully managed basis for the last few years, without any issues whatsoever. All regular checks and visits are carried out on time and to my satisfaction. I also have complete peace of mind knowing that any situation will be handled professionally and always in my best interests. Highly recommended. Cheers!

Jessie · 6 October 2026

★★★★★ 5/5

Google

I’ve been using Your Move Estate Agents to manage my rental property, and I couldn’t be happier with the service. As a landlord, it’s incredibly reassuring to work with a team that is proactive, reliable, and truly invested in taking care of both the property and the tenants. From the beginning, Fatih, Sasha, and Orlando have been fantastic. They are responsive, professional, and always quick to address any issues that come up, often before I even hear about them. Their communication is clear and timely, which gives me complete peace of mind knowing everything is being handled properly. They’ve gone above and beyond in managing the day-to-day aspects of the tenancy, ensuring that everything runs smoothly with minimal input needed from my side. Whether it's maintenance, inspections, or tenant queries, they handle it all efficiently and with great care. If you’re a landlord looking for a reliable letting agent, I highly recommend giving Your Move a call. Their service has been exceptional, and it’s clear they genuinely care about providing the best experience for both landlords and tenants

Junior · 12 October 2025

★★★★★ 5/5

Google

Great experience with this agency, highly recommend. Orlando was very helpful and quick to respond, from booking the viewing to starting the paperwork. We were kept up to date with information every step of the way and are very happy in our new home. Thank you!

Elsa · 16 March 2026

★★★★★ 5/5

Google

Sold my property quickly and for the price we was hoping to get. Eugene kept us up to date throughout the whole process, Georgia was excellent on all viewings & Jamie went above and beyond to help whenever needed. Used their recommended broker who was also 5*, and their solicitor recommendation beat all our other quotes and couldn’t fault 🙏⭐️⭐️⭐️⭐️⭐️

Jake · 4 October 2024

★★★★★ 5/5

Google

After living for more than 10 years in London, Your Move is the best of the best agencies we have been going through so far. Within a week, we managed to get the viewing, secure house, and do all documentation processes, as well as referencing. The whole process went as smooth as possible and all our questions have been answered. In particular, I would like to thank Fatih, who was with us throughout the whole journey towards new home. He performed the best viewing, was extremely friendly, helped us in getting accepted by landlords, as we have doggie and had some moving date issues, and organised everything for tenancy agreement and moving in. We are now happy tenants, settling in new home, excited for our long term living in the area. Thank you Fatih and Your Move team! :)

Christina · 21 August 2023

★★★★★ 5/5

Google

I got the house I most wanted. Team at Your Move is very helpful and friendly, especially Fatih Akdag (Letting manager ) he helped me through the whole process and made it very easier. Its been more than two years I am living in a house, team is very helpful in any kind of issues and I am completely satisfied. Finally I would recommend to anyone out there looking for a nice house/flat, you are at right place, you can try contacting and make your way to a new house!

Muhammad · 22 July 2023

★★★★★ 5/5

Google

I am Mr singh , I want to say Mr . Eugene is a most helpful guy , he always guide me in simple and easy way on every single step till completion date . He always answers my call and messages on time . Big Thanks to all your team 💎💯 …

Dipty · 10 December 2025

★★★★★ 1/5

Google

I'm very disappointed with this agency. (1) They didn't fulfil the duty to disclose all information about their contract to me before signing the contract. (2) Their commission fee is way too higher than the average in the market, which is 3% for an exclusive contract. (3) They tried to mislead and trap me by hiding information. For (1), they didn't mention that the contract with them was exclusive at all before I signed the contract. It was my first time to use an agency to sell my property, therefore I had no idea about the concept of inclusive or exclusive. "Exclusive" contract means I cannot find any other agencies to sell my property. Your Move will get the commission fee even the house is sold by other agency. "Inclusive" means I can have multiple agencies to sell my property and whoever sells it will get the commission fee. I only knew the exclusive concept when one of my friends asked if my contract was inclusive because of the commission fee. The agent Eugene Koopman didn’t tell me that the contract was exclusive until I asked him directly if this was an inclusive contract. Why didn’t I ask them before signing the contract? It’s impossible for me to ask something I don’t know at all. And that’s their responsibility to disclose to clients, otherwise why I should get an agency for selling my house. (2) After understanding the contract was exclusive, I did a market search in other agencies, most of them offered “1~2% of commission fee for exclusive contracts, and 3% usually for inclusive contracts”. This means Your Move’s commission fee (3%) for an exclusive contract is way too higher than the average in the market. (3) I was so disappointed that they hid information from me on purpose. So I decided to terminate the contract. At this point they still tried to hide information and trap me. Their contract was quite vague about the termination. There was only mentioned a 28 days notice period. But I didn’t trust them any more and asked if there was anything else about the termination for a written confirmation. Eugene Koopman mentioned there was also a clause about the exclusion list, which is if I sold my house to any buyers they introduced via any other agencies, I still needed to pay them 3% commission fee. At this point, he still tried to mislead me. I kept asking him about any limitation on this clause, he finally admitted that there was time limitation - only within six months via any agencies or within two years not via any agencies. I strongly recommend not to use this agency!

Cotton · 17 June 2023

★★★★★ 5/5

Google

I had a fantastic experience with Your Move, and I can't recommend them highly enough. Eugene and Gaurav were incredibly supportive and reassuring throughout the entire process.A huge thank you to Engene and the whole team, truly outstanding service!

Habiba · 16 March 2026

★★★★★ 5/5

Google

Eugene and Georgia were extremely helpful throughout the whole process, always available for any questions and queries which we really appreciated. Would definitely recommend!

Dami · 25 October 2025

★★★★★ 5/5

Google

I worked with Eugene & Georgia on a first time purchase this year which is naturally quite daunting but they both made the process so smooth and easy for me. They kept me informed the whole way through and happily assisted with any queries I had. Compared to other agencies that I had worked with, this was my best experience and I would work with them again! I would definitely recommend!

Elena · 19 December 2023

★★★★★ 5/5

Google

I had a really positive experience with Your Move. From the moment I visited the branch, the team were welcoming, professional, and genuinely keen to help. Fatih and Orlando in particular were fantastic throughout the whole process. They took the time to understand exactly what I was looking for and quickly found me a place that matched my requirements perfectly. At every stage, they kept me updated, answered my questions promptly, and made what can often be a stressful process feel smooth and straightforward. Their support didn’t stop once a property was found. They were helpful every step of the way, right through to moving in. I really appreciated their efficiency, attention to detail, and friendly approach. I would definitely recommend Your Move to anyone looking for a reliable and supportive letting agency.

Muhammad · 12 May 2026

★★★★★ 5/5

Google

Excellent service!!! Can not recommend Eugene and his team enough. Purchase of my property went extremely smooth and most importantly fast. All my calls were answered immediately and queries dealt with attention to details which demonstrates high level of professionalism. Would highly recommend to anyone looking for a stress free service and friendly team.

Inna · 4 October 2024

★★★★★ 5/5

Google

As a first-time buyer, we couldn’t have asked for a better experience. Eugene and Georgia were incredibly helpful, responsive, and supportive throughout the entire process, right up to the final moment. Their guidance made everything smooth and stress-free. Highly recommend!

Vishnu · 7 April 2025

★★★★★ 1/5

Google

Worst estate company that I have ever come across in 15 years in living in London. Neglective, unprofessional, dismissive staff. They even evicted with no fault a 83 years old widow with no kids after having lived in the same property for over 30 years. She currently risks being homeless while struggling with severe health issues. Avoid at any cost!

Nora · 16 January 2026

★★★★★ 5/5

Google

We have recently brought a house with Your Move Estate Agents. We had an overall amazing experience, especially with Eugene Koopman. Eugene has been so responsive and clear with his communication. We called him at all all times, if we were facing any glitches, and he has helped us throughout the process. The Service levels are thorough and very commendable and I would highly recommend Eugene and his team!! Thankyou.

Priyansha · 21 August 2023

★★★★★ 5/5

Google

I would like to thank Fatih, he is very professional, polite and supportive person, I owe to him a lot during the journey of renting through Yourmove for 3 years , He helped me and solved many issues for me and always ready for advice even outside the work time

Ahmad · 25 September 2024

★★★★★ 5/5

Google

A brilliant service, especially Georgia who was amazing, very professional, Friendly and helpful. I was kept up to date with information every step of the way. Thank you to the whole team for an excellent Job.

Linda · 16 February 2026

★★★★★ 1/5

Google

Booked a viewing with them earlier in the week. At some point during the week, the property was no longer available and no one had the decency to even reach out to me and cancel the viewing. Allowing me to waste my time and money commuting there for me to call them when outside the property and find out no one was coming. If you like wasting your time book with these unprofessional people.

Debbie · 10 July 2025

★★★★★ 5/5

Google

Eugene and his team were very professional, accommodating and they ensured our purchase went as smooth as possible. Their responses were quick and Eugene personally showed us our home a few times during the process, to ensure we were happy with our purchase. As first time buyers who have previously had a bad experience with estate agents, we are happy to say that Your Move is a very recommendable agent.

Aaliyah · 17 June 2023

★★★★★ 5/5

Google

We were referred by a good friend of ours to approach Fatih from Your move to rent our property in the market. Whole process was like a walk in the park Initial appointment was scheduled to understand our ask and to take pictures. Everything else followed smoothly without any stress on us. Tenant has occupied the house within 15 days from the first appointment date. I will highly recommend Fatih to anyone who is looking to deal with property market.

Vinodhini · 17 June 2022

★★★★★ 5/5

Google

It had been a very tough decision for me to become landlord due to nature of my busy career and so many unknowns and negativity relating to buy to let in general. Then I spoke to Fatih (Lettings Manager) in Your Move (Romford Branch) and everything changed. Fatih not only arranged full management of my property but also arranged guaranteed rent protection for a very slight extra charge for extra peace of mind. The tenant finding process was a bliss. Fatih and his team arranged/managed the tedious process of viewings, and then selected/vetted right tenants doing all the relevant background and financial checks. All I was involved in was for signing the contract and receiving the rent at the end of the month. And the best thing is all of that sorted without myself visiting my property or agent's office for a single time !!!!!

Usman · 17 June 2022

★★★★★ 5/5

Google

What an amazing experience doing business with the crew at Your Move Stewart & co. From the day I walked into their offices unannounced to getting the job done I was struck by their passion, professionalism and pride in what they do. And boy are they obsessively results oriented. Fatih is awesome, not only did he get the job done, his vast knowledge of market trends, sharp thinking, timely and savvy advice made a lot of difference backed by his peerless after sales support and problem solving acumen. Highly recommended

Nii · 17 June 2022