Douglas Allen Romford reviews

★★★★★ 5/5

Google

Thanks to Bilal very pro active in helping me during my property search thank you

Rajesh · 14 June 2023

★★★★★ 5/5

Google

Received brilliant service from Nisha. Answered all my questions made the process easy and stress free.

Heyworth · 14 May 2024

★★★★★ 5/5

Google

Had excellent service from Bilal. He responded quickly and efficiently for any queries. Will recommend him to friends and family!

Hamza · 14 February 2024

★★★★★ 5/5

Google

Excellent service from Michelle, Charlotte and Bilal they were very friendly and professional when we came to the office, they helped us through the stressful time of buying our first home. I would highly recommend them to anyone looking to buy or sell best agents in the high street.

Tony · 14 April 2024

★★★★★ 5/5

Google

I had a great experience with Douglas Allen Chadwell Heath branch. Hasib Nawaz was brilliant from my first viewings. I would highly recommend him.

Mizanoor · 14 June 2022

★★★★★ 5/5

Google

All the staff at the Chadwell Heath branch were professional, polite and proactive in both securing a good offer and the following tasks needed. The attached solicitors were equally efficient. Between them, the whole process was smooth and free of any significant complications.PositiveResponsiveness, Quality, Professionalism

Robert · 27 August 2021

★★★★★ 5/5

Google

Great service and every staff is very helpful / from start to end. Thank you so much for all working in this branch.

NILESH · 16 November 2023

★★★★★ 5/5

Google

Special thanks to: Michelle, Jake, Tanya and Charlotte. If all the services provided were like this. Thank you very much 🙏 …

Aiko · 16 November 2023

★★★★★ 5/5

Google

Ash’s service was outstanding! Very approachable.

Ashok · 12 September 2024

★★★★★ 1/5

Google

I was interested in purchasing a 3 bed room property, Gibson road advertised by Douglas Allen Chadwell Heath which was advertised on the market for £365,000 and the description stating "Offers over £365,000". I proposed an increased offer from an earlier offer and was invited into branch to be financially qualified and on the day I was supposed to go in to be finanially qualified , the agent informed me that the seller is asking for £390,000 which is £25,000 more than the advertised guide price (a 7% increase to be specific). £390,000 is a 7% price increase from the £365,000 initial advertised price (in the space of within 1 month) which is drastically greater than how much house prices have actually gone up from Feb 2019 until now (1 year and 1 month later). Please note, none of the properties in this complex have sold for £390,000 and it doesn't reflect the true valuation of this property now it was being advertised for an excess sum. The 2 bed room immediately next door to the property sold for £322,000 in Feb 2019. Any how, prior to me being told that the seller now wants £390,000, I was informed by one of their agents that once I attend the branch, the manager Michelle will appreciate this and look to sit down with me and talk through things with me to see if she is able to help with my offer on this property. This did not happen at all when I arrived in the branch taking personal time off work. In fact, the agent I spoke to in the branch told me he was surprised himself that the seller has increased the price to £390,000 and said he suspects when the surveyor conducts a survey, the property value will be down valued and the seller may then be forced to decrease her unrealiastic demands. Any how, the property description was then amended with £390,000 but the description still advertised "offers over £365,000" which can be misleading to prospective buyers into offering less than £390,000 when the agent informed me the seller is firm in wanting £390,000. I requested a second viewing and had to remind them to book me in for a second viewing which they did only when I reminded them at this point. Poor customer service. I attended the second viewing and made my final, best offer and sent a detailed email directed to the manager and all of the staff explaining that the property is not worth £390,000 and I did not receive no reply whatsoever! The only email I got back from them was that my offer has been submitted to the vendor. I would have expected the manager or a senior staff member to address my concerns. For those of you that would like to see my email, please reply to this review. Following my best and final offer, no one had the courteousy to get back to me to let me know the outcome. In fact, I had to call and was put through their central office team who informed me my offer was declined. I requested them to instruct the branch to give me a call who then did and then I was informed the offer was declined and that someone else had offered a higher offer which the seller was considering anyway. These examples demonstrate the poor customer service displayed throughout my interaction with them and I would avoid using this branch because they do lack good customer service skills and are purely task, hard hitting sales oriented.

Amit · 14 June 2020

★★★★★ 5/5

Google

Nisha provided a brilliant service with her knowledge of the sector

Aman · 23 May 2024

★★★★★ 5/5

Google

Great over all experience from the team especially bilal who was extremely helpful from the start to end would always recomend.

N · 17 October 2023

★★★★★ 5/5

Google

I appreciate Bilal he helped me with my finances and arranged everything for me best service I've received very helpful and understanding

Julianah · 17 September 2023

★★★★★ 1/5

Google

Terrible customer service. If you expect someone to part ways with their money on a house is excess of £325,000+, be willing to answer questions in a decent manner (it's basic customer service). Don't answer in an abrupt way and try argue and then expect someone to use your services. Why would I want to purchase a house with yourselves if you clearly don't care about your customers. Shameful. Based on this experience I wouldn't recommend anyone use their service.

Kawsar · 15 June 2019

★★★★★ 5/5

Google

I normally deal with Bilal Arbi. A very helpful person and arranges the view. Very punctual and understands the requirement.

Fahim · 18 August 2023

★★★★★ 5/5

Google

I recently contacted Douglas Allen Chadwell Heath to view a property, I spoke with Michelle who was really helpful she took the time to understand what I’m looking for. She even inroduced me to mortgage broker Faisal Noor who has helped me in securing a property I really liked. Great service and highly recommend

Rohima · 14 June 2023

★★★★★ 5/5

Google

michelle and team are fabulous.would highly recommend

Anthony · 14 May 2024

★★★★★ 5/5

Google

Michelle, Jess, Jovan and Holly.. what can I say - friendly, informative, professional and very knowledgeable .. its been a pleasure working with this team... they are working so hard to find the right buyer for us - looking forward to the results, huge thanks for what you've done so far x

Jane · 14 June 2023

★★★★★ 5/5

Google

I would highly recommend any first time buyers to go see Michelle at Douglas Allen Chadwell heath , She has been so helpful in finding my first home. She has taken care of everything. Nothing is too much trouble she is always happy to help me, always keeping me updated .

Victor · 14 June 2023

★★★★★ 5/5

Google

It was great experience. Sale team was very help full all the time. I was fully updated during all this completion process. Hassan and Michelle are the best. Thanks a lotPositiveResponsiveness, Quality, Professionalism, Value

A · 27 August 2021

★★★★★ 5/5

Google

Many thanks to Douglas Allen Michelle and Bilal helping me during my property search Thank you

KHALID · 18 August 2023

★★★★★ 1/5

Google

Very bad service got a viewing time which wasn’t booked. Mortgage advisor was supposed to call on 2 occasion, 1st 1 suddenly rearranged without any notice. 2nd 1 didn’t even call. When called back to find out why no called, they very rude and cudnt give a reason. Have with dealt with many agents but nothing like these lot very Professional and poor quality.NegativeResponsiveness, Quality, Professionalism

Sonufor · 14 June 2021

★★★★★ 5/5

Google

Met with Jess who introduced us to Faisal can’t thank them both enough for fixing our mortgage

Suzanna · 14 June 2023

★★★★★ 5/5

Google

My wife and I were referred by Michelle for financial help regarding our remortgage application and we managed to save a lot of money. We were both very happy with the level of service. We would highly recommend this company!

Dafydd · 15 June 2019