Trusted Agent profile Β· Romford

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Belvoir Basildon, Romford, Southend on Sea & Brentwood reviews

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

77 reviews across 1 platform

Unit 1, Office 1 Capricorn House, Romford, SS14 3JJ

Part of Belvoir, see every office.

Belvoir's office in Romford, at Unit 1, is rated 4.5 out of 5 across 77 reviews on 1 platform, including 77 Google reviews rated 4.5.

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4.5 / 5

77

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

As a landlord I will highly recommend Belvoir for their prompt and thorough service and in addition their communication when it comes to addressing any tenant/ property issues.

Luc Β· 10 September 2026

5/5

Google

I had a fantastic experience with Belvoir letting agency. From the very beginning, the team was professional, approachable, and quick to respond to any questions I had. The process was explained clearly and handled smoothly, which made everything stress-free.

Venkata Β· 4 October 2025

Agent replied Β· 11 October 2025

Dear Venkata Vanitha, Thank you for your glowing review! We're thrilled to hear about your positive experience with Belvoir. Our team is dedicated to delivering a professional and efficient service to make the letting process as seamless as possible. We appreciate your feedback and are glad we could contribute to a stress-free experience. We look forward to assisting you in the future

5/5

Google

Ms. Jayne Wooding is so incredible and very helpful with just one message and she responded immediately. Thank you so much for your help maam Jayne!

John Β· 22 June 2024

Agent replied Β· 31 December 2024

Thank you very much John!

5/5

Google

Recently a friend and I moved into a rented property handled by belvoir, the team couldn’t be more helpful and friendly! Gave us a bottle of wine on our moving in day which was so thoughtful and generous! Even after moving in and we had a couple of issues, the team have been really quick with responses and helping us find our footing, thank you so much!

Nick Β· 11 October 2024

Agent replied Β· 31 December 2024

Thank you Nick, we hope you are both happy in your new home

5/5

Google

I found the staff at Belvoir to be very friendly, efficient and professional. They are very knowledgeable about the industry, and gave very valuable advice. They were able to work within the required timescales and delivered on what they promised. I would confidently recommend them to anyone. Thanks

Carlton Β· 11 June 2025

Agent replied Β· 11 October 2025

Dear Carlton, Thank you for the wonderful review. A great compliment and we hope to work with you again in the future

1/5

Google

My boyfriend rented a house with this estate agent last year/this year and it was the worst decision we ever made. We received no support with anything throughout the tenancy and they are still making it difficult to return the deposit. I extremely do not recommend this agency. During a rental we seek support, not a company that turns a blind eye to what is happening. Extremely bad. Of all the rental companies we have ever had, this is the worst of all.

Natasha Β· 1 December 2023

Agent replied Β· 31 December 2024

Unfortunately you are not the named tenant and we cannot discuss this in depth with you, especially here -however please be advised the deposit dispute is being dealt with within the correct procedures and time frames and we are in contact with the named tenants directly so you review is unfounded.

5/5

Google

Belvoir have been managing a property for myself for many years and offer a professional and efficient service, both regarding the processes around finding new tenants(referencing/check-in/check-out etc.) as well as regarding maintenance, with inspections and ensuring the complex (and changing) sets of rules are complied with.

Tim Β· 28 April 2025

Agent replied Β· 11 October 2025

We are pleased you are happy with the continued service from ourselves. Thank you for taking the time to review us.

5/5

Google

Absolutely fantastic, if I ever find myself needing another property to rent, these will be the first guys I will contact. If I could leave 100 stars, I would.

Paul Β· 7 October 2025

Agent replied Β· 11 October 2025

Dear Paul, Thank you so much for your glowing review and the sentiment of a hundred stars! We're thrilled to hear about your positive experience. Should you need assistance in finding a new property in the future, we'll be right here, ready to provide the exceptional service you deserve. Your endorsement means the world to us! Warm regards

5/5

Google

Absolutely fantastic , Thank you for all your help at Belvoir from start to finishing very professional and highly recommended could not ask for more. Thank you

Albert Β· 2 October 2025

Agent replied Β· 31 December 2024

Thank you Albert happy to help!

5/5

Google

Extremely happy with the service I received from Belvoir. My agent Lee made the whole process so easy and stress-free for me couldn't recommend them enough!

Nikki Β· 10 October 2023

Agent replied Β· 31 December 2024

Thank you Nikki, happy to help!

5/5

Google

Extremely helpful, turnover was quick and easy with no issues. Such a good response I'm moving in within a week of viewing. Natalie was amazing with any questions and made it extremely easy to manage while I had a crazy work schedule. Finally bringing a dog to the viewing was a great sales tactic that I perosnally think other estate agents should copy πŸ˜‚ but amazing to deal with and I will be sure to contact them if I ever look to move in the future

Connor Β· 10 October 2020

5/5

Google

very helpful and speedy process. New tenant within two weeks

Janet Β· 10 September 2026

5/5

Google

Private renting in London these days has become a nightmare process, with would be tenants having to go through processes and filling several forms. Belvoir I must day take the pain off their client. They are efficient and courteous and keep you in the loop throughout. I have no hesitation in giving them A+.

Adewale Β· 15 April 2024

Agent replied Β· 31 December 2024

Thank you for your great review, we hope you are very happy in your new home.

5/5

Google

This is an amazing letting agent with a quick off the feet start and effective come back when you need them. They found us a tenant pretty much the same week when we contacted them. Also, they provide the full rage of letting services including experienced advice on complex issues we found ourselves short of. We cannot recommend them more.

Anetta Β· 1 December 2023

Agent replied Β· 31 December 2024

Thank you for taking the time to view us, we hope to work with you for a long time to come.

5/5

Google

Having recently rented and sold through Belvoir I cannot recommend them highly enough , I found the staff to be polite, efficient ,professional and they offered sound advise when needed. I was also kept informed and updated regularly along the way which made the whole process relatively stress free. A big thank you to everyone at Belvoir.

Lee Β· 1 December 2023

Agent replied Β· 31 December 2024

Thank you Lee. It was a pleasure to assist you in the selling of your property.

1/5

Google

The most irresponsible agency I've ever come across! We had a view of the house 1 week before the date of the survey and before the house was uploaded to the internet sites. On the day of the survey we go to the address and there is no one at the agency. The owner, who says that early on in the morning, has channeled the survey, but no one has called us. We immediately go to the agency and from there we answer that they had 10 surveys and were forbidden to call us. We do not live in the city where we had a view. We paid Β£ 100 for transport, my husband left alone in the middle of the working day and lost half my wig, and I deprived my baby of a comfortable lunch to travel by train there in a comfortable time for the agency to tell me they had forgotten. Who would take our expenses - no one, but the inconvenience caused by the unnecessary long journey ??? I advise everyone not to waste your time with this frivolous agency!

Dora Β· 2 January 2019

Agent replied Β· 31 December 2024

Unfortunately whilst we sympathise that you travelled to Basildon for the appointment properties do let very quickly and we advise customers as soon as possible that this is the case. I am unsure how we can be responsible for you loosing your wig and for your baby lunchtime arrangements. We wish you luck with your search.

5/5

Google

I needed a place to move to urgently and Belvoir quickly got me settled. Within the space of a week all the paper work had been sorted and I had the keys to the property. Keeley was extremely efficient and fast to respond to questions and any paperwork that needed sorting. Very happy in my new flat!

Jonny Β· 10 October 2020

5/5

Google

We have been a customer for many years and in all that time the service has been first class. As a professional property investor I can highly recommend this company

Tony Β· 8 October 2024

Agent replied Β· 31 December 2024

Thank you Tony, always happy to help!

5/5

Google

The staff are very professional and friendly.They have always given me great service.

Roy Β· 10 March 2026

5/5

Google

All good, nothing bad. Professional, courteous and efficient service. Most impressive. Always prompt correspondence and the sense that they’re always on your side to get the job done!

Neil Β· 29 September 2024

Agent replied Β· 31 December 2024

Thank you Neil, much appreciated

5/5

Google

Karen has been exceptional! Very efficient, always keeping us updated and sold our house within a week. Very impressed and would definitely recommend. After trying to arrange viewings with other agents it has shown us even more how efficient she is compared to the others in the area 😊 …

Zara Β· 1 January 2021

5/5

Google

I needed somewhere to live asap and the Ladies were amazing so helpful, got things moving as quickly as possible, really helpful with anything i needed to know or didnt understand. They are so friendly and put you totally at ease! Thank you so much

Nicola Β· 10 October 2021

1/5

Google

I rarely leave negative feedbacks but some things must be said. When you live in a property for 5 years you expect some decent things such as not having to put towels under door during autumn and winter months . Additionally given the property was rented as furbished you would expect minimum chages to be done in the same ammount of time and not have to use rusted items despite several callouts being done both e-mail and ' property visits'. It s as simple as that if you chose this rental company you will get in my opinion nothing but promisses and money taken out of account without any lack of any quality of living. As a bonus at the end of tenure they will take money from your deposit to buy other things to replace the rusted ones since you moved in as for some reason nothing was seen across at last 12 visits. This review is based as well on my 9+ years of living in uk and 3 different agencies definitely last one was the worst and least involved in the safety and quality of life for their tenants.

Alin Β· 10 October 2022

1/5

Google

Very unprofessional. A viewing was arranged and cancelled 20 minutes before the time. After I called a reschedule was promised but this also didn't happen. They were basically blaming one another for not contacting me. I guess these days only sellers are valued customers for some estate agents.

Tsvetelina Β· 10 October 2022

Agent replied Β· 31 December 2024

Sorry to hear this, we did have to cancel due to a change in the circumstances which was why this was not rebooked.

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