Every review we hold for the Romford office, from every platform, shown as written. First names only.
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1/5
TrustpilotAvoiding release of deposit
I donβt often leave reviews but feel this is necessary. After having such a lovely experience with a different agent (that has continued even after moving in) it shows the lack of care you get with Balgores who forget you exist once they have the commission from letting the property. You can also expect a fight for a return of deposit at the end of tenancy from Balgores as itβs been over a month since I moved out and I am still waiting. You get βcut offβ during transfer on the phone and emails go unanswered. Unprofessional, money grabbers.
Stephanie Β· 1 November 2022
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1/5
TrustpilotAvoid them !!
They never answer to the phone and only requires you to complete a form.
I personally think this is wrong because not all the necessary Information are available . As for example I have to enquire about the pets if accepted by the property and I have to complete a form . Plus never heard back so I stop completing them and avoingin any advert posted by them as they are useless!
Andreea Β· 17 July 2023
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4/5
TrustpilotProfessional Service
Good service and pleased with the proactive approach from the team, particularly Donna who helped drive the exchange for the chain.
Professional company.
Jack and Rose Massey
JM Β· 13 April 2023
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5/5
TrustpilotWe would like to say a massive thankyouβ¦
We would like to say a massive thankyou to the team at the Hornchurch branchDeepuk,Donna,VictorWe have been kept up to date throughout the house move from start to finish,the team always kept in touch on regular catch ups with usDonna has been working very hard to get this move through in time,and done it! She is so friendly and kept us in the picture at all timesThankyou to Victor at the beginning of our sale,again keeping us up to date and always getting back to us in good timeDeepuk is extremely helpful,efficient and such a lovely person.Nothing was too much to ask,and was always eager to help us. He provided a very professional service .His staff go out of their way,and all seem very happy working thereI would highly recommend using Balgores Hornchurch
Brian Β· 19 October 2022
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5/5
TrustpilotBalgores
Early this year we entrusted Balgores in Upminster with firstly selling our property and then finding us our new house. The sale was managed with very little input from ourselves and with a great deal of consideration for our comfort during the process. Having found us our new property in the location we were seeking we encountered a long delay in the buying process due to certain legal matters during which time we were provided with access to the house by the ever patient Jessica Smith and afforded a conduit to liase with the sellers by the always optimistic and cheerful Donna Hickey both of whom made the experience so much easier.
Tony Β· 16 October 2022
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5/5
TrustpilotBest Estate Agents in Hornchurch!!
The all round service by the Hornchurch branch was stellar! Their approach to the whole process from listing to completion was fantastic. It was great to do repeated business with Billy and the team. Best Estate Agent. Would definitely recommend them 100%!!!
Customer Β· 21 April 2021
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5/5
TrustpilotA massive thank you
I just want to start by saying a massive thank you to both Peter and Claire, without them we would not be purchasing our first home.Peter stuck with us since the beginning, replying to my texts at all times even when it was late at night when I had a question, arranging zoom calls and explaining the whole process to us in simple terms. I think we are all as relieved as each other to finally get this over the line πClaireβs communication skills were excellent, always replying to emails and chasing on our behalf without us needing to send any reminders she was always one step ahead, she does a lot of work behind the scenes to get all documents sorted and to help the process run smoothly! Claire goes above and beyond! We will defo be back with our next house move (no time soon) and hope you will both still be here to help us again π
Emma Β· 7 October 2022
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5/5
TrustpilotI had an excellent experience withβ¦the Balgores team in Romford, Essex
I had an excellent experience with Balgores in Romford and they were not even my Estate Agent, they were my seller's Estate Agent! Ryan, Louise and Jake were all very helpful, efficient, hard working and friendly. I would definitely recommend the team at Balgores in Romford :-)
Sonia Β· 12 September 2019
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1/5
TrustpilotVery pushy
I donβt usually leave reviews but I felt i needed to share. Recently had to put the family home on the market due to divorce, and following advice from solicitors, asked 5 different estate agents to value our property before choosing one to go with, Balgores being one of them. We ultimately decided to use a different agent, and this company have not left me alone- sending blunt texts asking why we didnβt choose them and seemingly not taking no for an answer. I found them unprofessional in that they kept calling and texting me - pushing me to potentially break my contract with my chosen agent, causing me extra stress and the need to send a message requesting they stop contacting me. I appreciate itβs a competitive industry, but I felt harassed.
Kathryn Β· 25 September 2022
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5/5
TrustpilotAlways getting the best and fastest service!
We have sold and bought properties with them twice now and they are the best!! We did try other agents who are cheaper but they could not do the job as great and fast as Balgores. The experience and trust build over the years really shows in their selling abilities.
Nilani Β· 26 September 2024
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5/5
TrustpilotJack Clarke Loughton
Just wanted to say a big thank you to Jack Clarke at Balgores Loughton for his assistance in a complicated chain, we finally achieved exchange and I don't think we would have got there without his continuous efforts. Thank You Jack suzanne@redrow
Susan Β· 26 February 2021
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5/5
TrustpilotWithout doubt the best estate agent weβ¦
Without doubt the best estate agent we have ever dealt with. Joe was always polite and very helpful. Any question we had he always responded quickly and honestly. We would most definitely recommend Balgores to our friends and family.
Peter Β· 24 September 2021
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5/5
TrustpilotThe best ever team
The best ever team! From the beginning and till the end was all the time saying: don't worry, we will move you! If you're are in the Peter Walker, Claire and Louise hands it's mean you are in good ones. We are so happy today! It's our first house it's our real home. Tears in my eyes! Thanks for the wonderful work! The best recommendation! Good luck to everyone!Thank you. Thank you! ACIΕͺ!Jurga & Eugenijus
Jurga Β· 7 March 2023
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5/5
TrustpilotWould like to say a massive thank youβ¦
Would like to say a massive thank you to Peter Walker & Claire Dartnell, recently bought the first property through them, excellent service, highly recommend it to anyone!
Arminas Β· 30 January 2023
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5/5
GoogleI had my property up with Balgores Romford and most of my dealings were with Anj. Anj is a very friendly and professional individual who always found time to answer any questions I had. I also dealt with Ryan and Sean from time to time, β¦
Ren Β· 30 September 2019
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1/5
TrustpilotThey work and act in the benefit ofβ¦
They work and act in the benefit of landlords.
Recommendation:
Focus on tenants and service.
Not to be biased
Listen, communicate and fix legitimate issue
Kamran Β· 5 August 2025
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5/5
TrustpilotFantastic service
Fantastic service from Claire Dartnell and the team from start to finish. Always available to answer any questions, and provided me with updates to ensure everything went smoothly. Highly recommend.
Harry Β· 2 November 2022
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1/5
TrustpilotThe worst estate agent that I have everβ¦
The worst estate agent that I have ever experienced. No customer service at all, no insight into the chain, no communication, passed around the office so having to explain yourself to multiple people. How they justify their 1.5% I do not know. Save yourself the stress and use someone else.
Ben Β· 29 April 2022
Agent replied Β· 12 June 2024
Dear Mr White,Thank you for your feedback. We have since spoken to your partner who is selling through us currently and discussed the above regarding her sale.The trail of events on the onwards purchase is where, unfortunately through no control of ours, this has fallen through. We will continue to assist your partners sale until a conclusion has been met, and wish you best of luck with a future purchase.Kind regards,Balgores Hornchurch
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5/5
TrustpilotAbsolutely amazing company to work withβ¦
Absolutely amazing company to work with ive bought both my properties via Balgores and rented then via Balgores also. Exceptional customer service and always willing to help and go that extra mile! Special thanks to Toni on the lettings side. Highly reccomended
Sofia Β· 23 October 2020
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5/5
TrustpilotDonna was right on the case all theβ¦
Donna was right on the case all the time giving us timely updates and also chasing the various people involved to get us a timely completion.
Mr Β· 1 March 2023
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5/5
GoogleFrom start to finish, the Service I received from Rian Davis at Balgores Romford was impeccable. Nothing was too much trouble, every query I had was dealt with in a swift and professional manner, and being a first time buyer I had plenty of β¦
Martin Β· 30 September 2019
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5/5
GoogleWith the help of Balgores we found a buyer for our house within two weeks of going live online in a pretty rough market. Testament to how impressive this is, four other similar houses on our road have been up for months and not been able to β¦
Anna Β· 30 September 2024
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5/5
TrustpilotThe Pride of Balgores
I was introduced to Gemma and Mackensie through Balgores whilst searching for our new home. She was able to help me arrange the best finance package more than what I was quoted by the banks by a mile. I have just received my full mortgage offer today and grateful for the hard she has put in for us. She would go above and beyond providing advice and guidance through the whole process even out of hours. I would highly recommend them both for all your financing needs.Gemma and Mackensie, thank you so much:)
Saqib Β· 29 June 2022
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5/5
GoogleGreat team at the Romford office in particular Ryan, Ross, Louise & Anj. Always at the end of the phone when you need them and the whole team are welcoming and friendly. Big thank you to all of you.
Rav Β· 22 May 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
