Trusted Agent profile · Romford, Essex

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Balgores Romford reviews

4.6

★★★★★ Excellent

217 reviews across 1 platform

3 Old Mill Parade Victoria Road, Romford, Essex, RM1 2HU

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Balgores's office in Romford, Essex, at 3 Old Mill Parade Victoria Road, is rated 4.6 out of 5 across 217 reviews on 1 platform, including 217 Google reviews rated 4.6.

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4.6 / 5

217

Reviews on Google

This office

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Reviews

Every review we hold for the Romford office, from every platform, shown as written. First names only.

5/5

Google

I was really impressed with the service received from Balgores. They were very professional in their dealings with us and an special thanks to Mark, who went above and beyond to help me and my family to find our dream home I cannot wait to move in and settle down he has been amazing and patient with me and never fails to respond to my emails and return my calls Balgores lettings has not let us down and by far has been really good to us this lettings department has not once disappointed us and have been really understanding and helpful Well-done to the team in Balgores and a clap to Mark for being an amazing manager to not just his staff but to his customers as-well.

Zainab · 22 August 2023

5/5

Google

We approached Balgores to rent our property and Reece Woodhall arrived promptly to our initial valuation appointment and impressed us with his sleek attire in addition to his brilliant market knowledge. (His photography skills really are most excellent too!). We appointed Balgores as Reece really did shine at our initial meeting and Reeces' persistent dedication (in and out of hours!), constant communication, kindness and understanding of our needs, meant that our property let straight away to wonderful tenants, delivering exactly as he said he would. We are thrilled that the service provided by Reece as he most certainly didn't disappoint, especially given how particular I am (eek!) so thank you Reece - we appreciate you! We must also mention Jody Manno who is also a credit to the Balgores team. Jody helped in finding our lovely new tenants and she too is a pure delight due to her kindness and friendly, calm nature. Nothing is ever too much trouble for Jody either, regardless of the hour. Jody ensured the entire process from tenant holding deposit through to tenant move in was faultless, making the entire process stress free which is perfect for busy landlords like us! Thank you Jody, we appreciate you too! If you're looking for a letting agency who employs people who actually know what they are talking about, communicate well, deliver on everything, are constantly professional and also kind, adding that all important human touch other agents are missing, then look no further as we really do recommend the best lettings team in the market.

Verity · 29 June 2023

5/5

Google

Mark Claxton has been nothing but exceptional. Overall: I have just signed up to rent out my first property through Balgores. The process has been seamless. I am not the easiest to work with as I left things last minute but Mark and the team made it seem so simple and easy. Pros: - Mark was very clear in the different options available to us and didn't put pressure on us to just pay more - Good knowledge about local area and responsive to needs quickly. A big benefit that Balgores is local - We took a while to decide when we were going to rent out the place and had many questions along the way. Mark was always fast, informative and helpful - When our contractors for the certifications fell through, Mark managed to get his team confirmed to complete these the next day. It was seamless and no hassle from my side - Dealing with the tenant has been great so far. They have moved in with nothing needed from me - I notified Mark quite late we wanted to move a tenant in quickly. This was handled very quickly despite me sending forms in late Cons: - No issues yet. I look forward to partnering together

Raminder · 13 June 2023

5/5

Google

Tony arrived at our Steer Swansea Branch. He was very polite, helpful and knowledgeable. Great service.

Shane · 9 May 2026

Agent replied · 16 May 2026

Thank you for your feedback! We’re delighted to hear Tony made such a positive impression.

5/5

Google

The team at Kinetic have sold our house twice during a really challenging period, the first time fell through but we have now exchanged. They kept us positive and worked really hard to push our property out there. Once sales agreed, Jo does …

Alex · 29 May 2026

5/5

Google

I had a great experience with Balgores, especially thanks to Mr. Ajay. He was incredibly helpful throughout the process, professional, responsive, and always willing to assist me. His support made everything much smoother and less stressful. I truly appreciate his dedication and would highly recommend both him and the Balgores team.

Shashmita · 9 April 2026

5/5

Google

Tony attended our branch in Trecynon. He was very professional and explained everything in due course.

Tina · 18 April 2026

Agent replied · 16 May 2026

Thank you, Tina! It’s great to hear Tony kept things professional and clearly explained everything during his visit to Trecynon.

5/5

Google

We switched to Kinetic after being a bit underwhelmed by our previous agent. What a difference. They do the basics really well, i.e., answer calls, respond to emails etc. and all very quickly. That sounds obvious but so many professionals …

Dave · 29 May 2026

5/5

Google

Tony attended the site. He sorted the DCD box today. Nice guy

Kannan · 25 April 2026

Agent replied · 16 May 2026

Thank you for your feedback. We’re glad Tony was able to resolve the issue.

5/5

Google

Highly recommend! They provide a very friendly, professional and efficient service. It is always easy to make contact with Balgores. I am able to get through to the right people who are able to provide me with the right solutions to my query. I would like to say a huge Thank you to Nicola Levy for conducting such detailed Property Inspections/reports. Nicola is extremely dedicated to her job, and I am so privileged to have Nicola looking after my property. Thank you to Daniel Hanks, who provided me with great knowledge and transparency of the service that Balgores provides for Landlords. After my call with Daniel, I felt so well-informed. Thank you so much.

Natalie · 11 August 2022

5/5

Google

Tony came to Whitcombe St and did a quick and efficient job!

Rachel · 18 April 2026

Agent replied · 16 May 2026

Thank you, Rachel! Glad to hear Tony delivered a quick and efficient service at Whitcombe Street.

5/5

Google

Tony arrived today. What a gem. Really friendly and helpful!

Zasha · 2 May 2026

Agent replied · 16 May 2026

Thank you for your feedback! We’re delighted to hear Tony made such a positive impression.

5/5

Google

Tony at Nelson.. Brilliant job, great guy, really helpful

Bethan · 25 April 2026

Agent replied · 16 May 2026

Thank you for your feedback. We’re pleased to hear Tony did a brilliant job and was so helpful.

5/5

Google

Ajay showed me a number of properties and was fantastic throughout. Their knowledge of the area and the houses themselves really stood out, and they were always happy to explain details and offer helpful insights. Professional, approachable, and clearly very experienced - I'd highly recommend them.

RSK · 13 March 2026

5/5

Google

Balgores team are amazing. We had a fantastic experience with the team especially Koy and Emily. We found them very professional and dedicated to helping us. They were always available to answer any questions we had throughout the process. Would highly recommend Balgores and especially koy & Emily👍.Thank you. …

Sabari · 10 June 2024

5/5

Google

I would like to say a special thanks to Mark in helping me find my dream home for me and my family. Mark is very efficient and replies back to emails straight away with any concerns that I had. It was a pleasure meeting him. Without Mark support and guidance it would have been impossible. He really is a hardworking individual. Thank you Mark!

Nabia · 7 August 2023

5/5

Google

I have been in the property business for 30 years and dealt with Chris Ping for 20 of them. He’s my go to guy for almost everything and never lets me down. On the very rare occasion that it’s something he can’t do himself he’ll always go out if his way to find someone who can help me. The industry needs more Chris Pings!

Kayden · 7 August 2023

4/5

Google

Overall we have had a great experience with Balgores over the last 2-3 months. We decided back in October to put our property up for let and they have made the whole process very easy for us from the beginning. A special mention to Mark, Jodie and Courtney who were our main points of contact as they have been extremely helpful throughout and always on hand to answer questions or deal with any issues.

Jennifer · 11 August 2022

5/5

Google

Kinetic do a superb job letting my properties. Nina and Ella are efficient and thorough, and take care of everything. If you want a no hassle letting, talk to these people.

David · 8 June 2026

5/5

Google

Amazing agents - very friendly & approachable. Jo has been brilliant from start to end. She’s brilliant at chasing & getting the sale pushed forwards. Thanks so much - we are very happy home owners ☺️

Stacey · 29 April 2026

5/5

Google

Mark Claxton from Balgores has been absolutely superb in managing my rental property. Nothing is too much trouble for Mark and he seems to work 24 hours a day, 7 days a week. He is always available and tries his best to solve any problem. I would highly recommend Mark and Balgores.

Kelly · 30 March 2024

1/5

Google

Im writing to express my strong dissatisfaction with the service provided by Balgores Romford Estate Agents. I've several complaints regarding the way I've been treated as a customer, particularly with regards to their preference for their own mortgage broker. It is evident to me that Balgores Romford Estate Agents show bias towards customers who use their preferred mortgage broker. Despite my having obtained a mortgage in principle directly from a lender, they have strongly suggested that I use theirs instead. This is not only unfair, but it is also illegal according to the UK's Consumer Protection from Unfair Trading Regulations 2008, which prohibit estate agents from requiring buyers to use a particular service in order to complete a transaction. Moreover, I have reason to believe that Balgores Romford Estate Agents have withheld important information from me and have not been impartial in their dealings with me. As an estate agent, they have a legal obligation to provide impartial advice and disclose all relevant information to their customers. However, it seems that they have failed to do so and have instead shown a preference for their own financial interests. I am extremely disappointed with the way Balgores Romford Estate Agents have treated me as a customer, and I hope that they will take my complaints seriously and take the necessary steps to rectify their behaviour and practices.

Miguel · 30 April 2023

Agent replied · 29 July 2023

Good afternoon Miguel, We're sorry to hear that your experience with us has not been positive. We take all reviews extremely seriously and the customer experience is vitally important to us, as we pride ourselves on continuously offering an exceptional level of customer service to all of our clients. As with any agent, we always strongly recommend speaking to an additional mortgage broker for a second opinion to ensure that you're getting the best deal with your mortgage. We apologise if it seemed that we were requiring you to use our in-house brokers, as that is not the case and we simply want to help and give our clients the best advice. We have also conducted an internal review but unfortunately we can’t match your review to a record as your name is not coming up on our system. Please could you kindly contact our Branch Manager Charlie King on charlie@balgoresromford.com or 01708 755507, who would be happy to discuss matters in more detail with you. Kind regards, Balgores Property Group

5/5

Google

Koy was very helpful and he closed renting the house very quickly and helped me all the way till i settle.. he is really awesome !!! I have no word how to thank him for the help did . Thank you so much Koy keep rocking!!!

Sudeep · 10 June 2024

5/5

Google

Best agents in Lincoln who supported us throughout the sale of our property and constantly chased up relevant parties to ensure successful completion

Ogochukwu · 22 June 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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