Trusted Agent profile · Romford
★★★★★
2,630 reviews across 2 platforms
20 North Street, Romford, RM1 1BH
Part of Andrews, see every office.
Andrews's office in Romford, at 20 North Street, is rated 4.8 out of 5 across 2,630 reviews on two platforms, including 518 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Andrews won in 2026.
Every review we hold for the Romford office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Justine and Molly were a great help in finding our new home. Great communication throughout, Justine was happy to to arrange a second viewing without the chaos of the kids with us too which really gave us a chance to take it all in.Great experience overall
5/5
GoogleI can not fault the manager Kish at Andrews Romford he is the best a estate agent I have ever met He’s so helpful and always does what he can to help you I would recommend everyone to use Kish Brilliant chap
Hi Paul, thanks for sharing your experience with us, great to see the team in Romford haveprovided such a good experience to you. Thanks again, Rhys
5/5
TrustpilotTracy has a professional manner how she…
Tracy has a professional manner how she deals with our requirements and certainly recommend using her in the near future and anyone that is looking to let a property.Tracy will be your go to person for all your needs.Thank you for your caring nature.Highly recommend
Hi Kenneth, thank you for the five star review. Brilliant to see Tracy has been able to help you with everything you've needed, we know she will really appreciate the recommendation. Thanks, Rhys
5/5
TrustpilotI would highly recommend Andrews estate…
I would highly recommend Andrews estate agents.Ashley who came to value the property was extremely professional and very friendly. He valued the property fairly and it sold within a week. The staff at the westbury on Trym branch were all very helpful.Thank you for a great service.
Hi Charlie, thank you for the recommendation. We know that Ashley and the team will really appreciate your feedback and taking the time to leave us a review. Brilliant to see you received a great service, thanks, Rhys
5/5
TrustpilotNancy Henley
It was pleasure meeting Nancy Henley at our viewing on Saturday. Nancy showed us around the property and answered all our questions that we had and even gave us some ideas to think about with regards to the property. Nancy was friendly and very approachable. Many thanks Nancy for your time.Sam & Dan
5/5
TrustpilotVery Good Experience
I have had a few agents not want to help me at all, Issy from Andrews was very lovely to work with, and she was very professional and helpful when looking at flats!
Thank you, Colleen! We're thrilled to hear that Issy provided you with such a positive experience. We appreciate your kind words and look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotHelpful and friendly team
Help is so willingly given by every member of the letting team. Super efficient and things done in a speedy manner particularly by Louisa Davison who has been very knowledgeable, fast polite and super friendly.
5/5
GooglePaul was really friendly and helpful
Hi Nick, thank you for writing us a five star review and it's fantastic to see that Paul was helpful through your property search. Thanks, Rhys
1/5
TrustpilotWasting my time …
I just turned up to my booked viewing to find no one here. I called Shannon on the mobile provided and sure enough she had no idea of my booking. I won’t be rescheduling.
Thank you for your feedback Natasha. I’m very sorry to hear that someone wasn’t there when you turned up for the viewing. I understand Shannon has been in contact with you now.
5/5
TrustpilotGregory Rogerson is proactive, responsive and efficient.
We have worked with a few different letting and management agents over the years. Our recent experience with Andrews and in particular Gregory Rogerson has been extremely positive. Gregory has been proactive, responsive and efficient whilst navigating some tricky problems.
5/5
TrustpilotI had a viewing for a property today on…
I had a viewing for a property today on 09th of August 2022 , I even ended being late but Agency Agent ( Emily Duveen ) was sooo patient and very helpful and literally took her time to take me around. The Agency is very helpful.I had a good experience
5/5
Googleexcellent sales department. Polite and well informed staff as well as being thorough and efficient with great communication. kept me well informed at every stage of the sale right from advertising the house to viewings and through all the legal stages. good value for money. highly recommend.
Hi Anna, we appreciate the kind words and you taking the time to share your feedback with us. We know moving home can we stressful so it's great to see the team at Andrews Romford made the move easier for you. Thanks, Rhys
5/5
TrustpilotHighly recommended
Very happy with my experience at Andrews. Natasha and Tracy were responsive and helpful through a difficult sale and purchase and helped us achieve a good sale price with our flat. I would highly recommend Andrews to anyone looking for a Real Estate Agency!
5/5
GoogleDealing with Kamilija in the Romford branch has been an absolute pleasure, she has been extremely professional and responsive in supporting me obtain multiple valuations against differnt scope options for my house extension. Would recommend.
Thank you, Milan. We're delighted to hear about your positive experience with Kamilija. Your recommendation means a lot to us.
4/5
TrustpilotSelling my house through Andrews Bear…
Selling my house through Andrews Bear Flat , has been really easy. There was plenty of guidance during the process and help with decisions, based on their greater experience. Rowan is a great communicator and keeps in touch with updates regularly. While it isn’t finished yet, it has been a pleasure so far.
5/5
TrustpilotExcellent Customer service from Andrews Property Group
I have received excellent customer service from Sarah Robinson. Always keeps me informed and updated. I always receive a timely reply to any email and Sarah liaises very well with my tenants. Very happy with the service provided. Five star ⭐️⭐️⭐️⭐️⭐️.
Hi Stuart, thank you for the review. Brilliant to see that Sarah and the team have been so helpful to you, keeping you updated and informed all the time. Thanks again for sharing your experience. Rhys
5/5
TrustpilotI have at last secured a dwelling which…completely suits my needs
I have at last secured a dwelling which suits my specific needs. I would especially like to thank Lee at this office for his attention to detail and his efforts to match my requirements with the available dwellings. First class service . Thank you Lee.
5/5
TrustpilotWe were treated by Shoneil who is a…
We were treated by Shoneil who is a lovely lady and helped us to look for our new property.We have not found one yet but she is very kind on keeping us update.Thank Shoneil for your work and your help in our search.
5/5
TrustpilotOngoing great service
Have used Andrews now for over 10 years to manage my residential property, working with team to re-let over past 2 month has demonstrated great team working from Molly,Chemaine and Freya to cover all options and maintain property all to a high standard resulting in another successful let without any delays or issues
Hi Martin, thank you for your review! Fantastic to see our Keynsham team were delivering excellent support to yourself! I am really glad they were able to assist with your property! All the best for the future. Thanks, Laura.
5/5
GoogleAndrews Estate Agent, has been very helpful in letting and re-renting my flat. I would recommend using their services. Great help and Good service with Reasonable pricing.
Thank you, Hadassa, for your wonderful review! We're thrilled to hear that Andrews Romford was helpful in letting and re-renting your flat. Your recommendation and appreciation of our service and pricing mean a lot to us. We look forward to assisting you again in the future. Best wishes , Lisa
5/5
GoogleSuperb service. Could not fault them in the slightest. Professional, friendly and nothing was too much trouble. The team were fantastic and made everything straightforward, communication was easy as always able to contact and they went above and beyond every time. I would highly recommend Them as they restored my faith in estate agents! Definitely would use again. Keep up the excellent work guys.PositiveResponsiveness, Quality, Professionalism
Hi Charly, thanks for sharing your experience with us and appreciate you taking time to write the review. KR Nathan H
5/5
TrustpilotVery happy with shamiya it’s the second…
Very happy with shamiya it’s the second time she showed us a flat her speech and just the way she is answering the questions is amazing would recommend 100% if you are looking for a home!!
Thank you, Mihaela. We're delighted to hear about the positive experience you had on your viewings with Shamiya.
5/5
GoogleMe and My wife finished move with Paul Andrew's . They are great supportive with excellent services from viewing to move. Their services are excellent particularly during pendamic followed measures of social distancing as per govt. regulations. Property was clean and good ,move was smooth done on same day. Highly recomended from me.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter a very quick turn around Nathan was able to find my dream home! His amazing professional Service throughout working all hours to make sure all standards were met! I cannot recommend this agency Nathan made my experience amazing 5 star customer service through out ! Thank you Nathan for your Hard work did not go unnoticed amazing service !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Andrews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Romford.
Yes. Andrews Estate Agents won Platinum in The Trusted Agent 2026 awards.
