Every review we hold for the Romford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAs a contractor I have been dealing…
As a contractor I have been dealing with Sarah at Andrews for a number of years now. She is a pleasure to work with when responding to and managing maintenance works orders. She is always professional and quick to reply to any queries and has a great sense of humor with it :)
Victoria · 21 March 2024
Agent replied · 12 June 2024
Hi Victoria, thanks for the review. Fantastic to see you've built such a strong relationship with Sarah over the years and are collectively able to assist our tenants and landlords alike in a prompt manner. Thanks again, Rhys
★★★★★ 5/5
GoogleI decided to sell my flat through Andrews following my neighbour's glowing recommendation - I have not been disappointed. Kish and Kamilija have both been brilliant from the get go, they have been friendly, knowledgeable and responsive which has made the process less stressful. Highly recommend!
Hannah · 27 July 2024
Agent replied · 26 August 2024
Hi Hannah, thanks for the review and it's fantastic to see that Andrews Romford have been able to help not only yourself but your neighbour too. Thank you so much for sharing your experience, it's really appreciated. Rhys.
★★★★★ 5/5
TrustpilotJodie has been a great help matching…
Jodie has been a great help matching properties out to me and was very helpful! Couldn’t recommended enough!!
Kate · 27 April 2023
Agent replied · 24 October 2024
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
★★★★★ 4/5
TrustpilotNancy is a friendly and energetic…
Nancy is a friendly and energetic estate agent.
Samiran · 11 January 2024
Agent replied · 12 June 2024
Thank you for your review Samiran. I am glad that you had a good experience with our negotiator Nancy. Would love to know if there is anything more we can do for you as a customer.Kind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
★★★★★ 5/5
GoogleI personally dealt with Gregory and he was extremely professional and very helpful. He kept me updated regularly and I certainly would recommend Andrews Estate Agents.
Lynn · 21 June 2022
Agent replied · 20 June 2024
Good afternoon Lynn, thanks for leaving us 5 star feedback! KR Kish
★★★★★ 5/5
GoogleMr Samuel from Andrew's Romford was very helpful during the house viewing. Professional and friendly. Offering help that he don't have to. Definitely went extra miles.PositiveResponsiveness
Suki · 21 June 2022
Agent replied · 20 June 2024
Good afternoon Suki, Thank you so much for your feedback. I have passed this feedback onto Samuel whom is very pleased to hear that you was happy with his help. All the best! KR Nathan Hancox
★★★★★ 5/5
TrustpilotI have to say that Michelle…
I have to say that Michelle Smethurstis great . She is the most professional and friendly person and ready for help when ne need about the flat we rented from Andrews. We loved her service. Her responses and suggestions were always very timely and helpful. So grateful.
Shenay · 2 July 2024
Agent replied · 24 August 2024
Hi Shenay. Brilliant to see that Michelle has been so helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotFantastic company
We have been receiving service from Southfield Andrews for a long time. I think we've been together for 4 years. Whenever we have problems with the flat, Michelle Smethurst takes care of us immediately. We thank you very much for everything. Michelle, you are perfect for Andrews.
Ugur · 2 July 2024
Agent replied · 24 August 2024
Thank you so much for taking the time to leave us a review. It's great to see that Michelle and the team have been able to provide a brilliant service to you. We know she will really appreciate seeing your kind feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotProfessional and helpful
Kamilija and Kish are two great people to have on your side when selling your property. They are professional, empathetic, helpful, knowledgeable and super conscientious, and will give you good advice and support the whole way through. The service they give is personal and attentive. You couldn't ask for better advisers. Thank you!
Ruth · 8 March 2024
Agent replied · 12 June 2024
Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys.
★★★★★ 5/5
TrustpilotWe had a wonderful experience viewing a…
We had a wonderful experience viewing a property. Hamza is one of the best agents I have ever come across. He made us feel very comfortable during our viewing and was very professional but at the same time was completely on a level that was absolutely amazing for myself as a buyer.
Helen · 31 January 2023
★★★★★ 5/5
TrustpilotHouse sale review
Lisa Bird Parsons and the team at Andrews have been brilliant in the sale of our house. They've given us sensible, effective advice and as a result we have been very pleased with the process. We are very pleased to have decided to go with Lisa and her team.
Rachael · 24 April 2023
★★★★★ 5/5
GoogleKamilija Stanuliene was really helpful and nice! I appreciate all the help, thank you Kamilija!
Nasir · 21 June 2023
Agent replied · 20 June 2024
Hi Nasir, thanks for taking the time to leave a review for Kamilija! KR Kish
★★★★★ 1/5
GoogleClowns, all they think about is the money no customers service at all. Can’t even do the simple things. Worst experience of my renting life. No morals. Left me with a broken balcony in -mins temperatures
They didn’t even offer to seal it, just wanted the full rent that’s all they was worried about. The Cash 💵!!!
Don’t even deserve the one star!!!!!
Save · 21 June 2023
Agent replied · 20 June 2024
Good afternoon, please drop me a call on 01708 753521 to discuss this further. KR Kish
★★★★★ 5/5
GoogleAt Andrews Estate Agents we have recieved excellent customer service. It was clear Samuel had researched the property ahead of the appointment and was informative about certain features of the property during the viewing. He understood what we were looking for and made necessary enquiries on our behalf quickly and efficiently. I would certainly be happy to engage with Andrews in the future.
Claire · 21 June 2023
Agent replied · 20 June 2024
Good afternoon Claire, thank you for leaving us such a great review, really pleased to hear your comments about your experience with Samuel. KR Kish
★★★★★ 5/5
TrustpilotI'd like to thank Edward and his team…
I'd like to thank Edward and his team of the Kingsbury branch.After only 4 weeks I had a buyer. He offered me some very good advice, abd kept me up to date with developments. Whenever I had a query, he was quick with a answer. I would totally recommend them.
Ian · 13 March 2023
★★★★★ 5/5
TrustpilotA day worth talking about #andrews property
It was a wonderful experience with the Letting Team as they are really competent and professional. And must acknowledge Shamiya who was incharge of the viewing i went for today. She was well coordinated and also a good communicator. Indeed Andrews made my day.
Sarah · 5 August 2024
Agent replied · 24 August 2024
Thank you, Sarah! We're thrilled to hear about your positive experience with our Letting Team and Shamiya. Your kind words mean a lot to us. We're glad we could make your day!
★★★★★ 5/5
TrustpilotExcellent costumer approach
Thank you Mukul for being so patient and explaining everything to me, breaking everything down and making it clear and understandable. Buying a house is a very complex and scary process but it's wonderful to find people who can make it a bit easier along the way.
Maria · 6 June 2023
★★★★★ 5/5
GoogleStaff members are polite, helpful and they value their customers. I spoke to Ranjan J today, she is very professional and amazing, I am very satisfied with the services she rendered.
Fatokimi · 21 June 2021
Agent replied · 20 June 2024
Good afternoon Fatokimi, thanks so much for leaving us a 5 star review!
★★★★★ 5/5
GoogleHave used Andrews before, so they were my first choice when selling my property.
Kish is professional, friendly and always happy to help with any queries. Couldn't ask for better service!
Lorraine · 21 June 2021
Agent replied · 20 June 2024
Good afternoon Lorraine, Thank you for taking the time to provide us with your feedback. We are very pleased that we have met your expectations. Thanks for choosing Andrews also!
★★★★★ 5/5
TrustpilotI had a viewing with Talia last week…
I had a viewing with Talia last week and she was lovely
Rosie · 22 September 2025
Agent replied · 24 September 2025
Hi Rosie, thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Talia. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotWonderful property viewing
Shamiya gave a welcoming and charismatic tour of the property. She was very helpful with any questions I had and answered many before I could ask them, showing how well she knows the properties she is showing and what tenants are looking for.
Jodie · 15 August 2024
Agent replied · 24 August 2024
Thank you, Jodie. It's great to hear Shamiya provided such a welcoming and informative property viewing. Your feedback is much appreciated.
★★★★★ 4/5
TrustpilotGreat viewing with Nancy Henley
I was met by Nancy Henley to be shown around the property. The viewing was on time and I was able to receive all the information I needed. Nancy was able to answer all the questions. The agency was quick with their responses and booking the viewing slot.
Hanna · 28 April 2023
★★★★★ 5/5
TrustpilotAndrews are always professional
Andrews are always professional, and act fairly on behalf of both the tenant and landlord. They have managed my properties for years and I would highly recommend them. Rebekah, my property manager and the team are always on hand to offer support and advice and act quickly on any issues raised by tenants.
Janey · 2 February 2024
Agent replied · 12 June 2024
Hi Janey, thank you for the five star review and sharing your experience with Andrews. Brilliant to see that you've trusted us with your properties for years and that you've received such brilliant service, we know Rebekah plus the team will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic 🤩
We have had great experience with Janine, Derbyshire from Andrews letting agent so far. She has been doing a sterling job and always on top of her work. When she is handling your case then your property management problems are being dealt with and will be resolved in a swift and timely manner.
Sushant · 1 February 2024
Agent replied · 12 June 2024
Hi Sushant, thank you for the review, brilliant to see that Janine has been on hand to help you out whenever required. Fantastic to see that you've had such a positive experience with Andrews. Thanks, Rhys
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