Andrews Estate Agents reviews in Romford

★★★★★ 1/5

Trustpilot

I’ve at present just rented a property…

I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.

Harri · 15 August 2022

★★★★★ 5/5

Trustpilot

Mandy K was Fantastic and made our sale a breeze

I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.

Wil · 29 January 2024

★★★★★ 5/5

Google

Really happy with overall service I received. From start to finish things were very smooth and clear. Special thanks to Paul who went above and beyond to help me quick move in. Thanks.

Rabia · 21 June 2022

★★★★★ 5/5

Trustpilot

Hamza-Bear Flat Office and various team…

Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!

Jo · 6 July 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience working…

We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!

Oksana · 7 June 2023

★★★★★ 1/5

Trustpilot

POOR TREATMENT! Where is my full Deposit/reply to emails/why these daft charges.....

Where is my Deposit? 6 unanswered emails? £75 crazy cleaning charge... £90 check out fee, we knew nothing about, and was not informed of at all. All my partner and I wanted was an easy checkout process, which one member of Andrews was very helpful with, but since then, it's gone downhill........ We handed in our notice to move well in advance with the previous estate agents (Barbers) that managed our complex, but then toward the end of our time in the apartment, notified of a change in management & received some paperwork from Andrewsonline, which I knew absolutely nothing about or if it was real at all, but then staff member at Andrews explained it to me which was helpful,. They never received notification of our intent to the leave flat, nor did they receive any information of the state of the damp issues from previous management company, which I had repeatedly and repeatedly informed them. It is surely your job to be aware of such items as part of managing the apartment complex. Not for me to tell you when i'm moving out!. They had no inventory from the previous management company either, and wanted us to produce it. Then proceeded to put daft cleaning charges our way, splash marks on the wall in reality mould marks (as it is an extremely poor insulated apartment, single external brick!!), which we had previously highlighted to previous management company; sticker marks and stickers on the handle of the door, I am 33 without any children, I do not collect or have stickers! You have no inventory from previous management company, you have no evidence to say we caused that damage (WHICH WE DIDNT!) or if it was there before we moved in, I can assure you it was!! ask any other tenant living in that complex re: poorly maintained state. To say we are disappointed is a massive understatement, that apartment is in far better condition than when we moved in, we ventilated it as best we could, purchased dehumidifiers at our own expense and then to be landed with these stupid charges, by a company who hadn't the interest in actually gathering all info on the apartment and just treating us fairly.We want to be treated fairly, which isn't happening... the slow service we are now getting and the costs being put to us are extremely unjust and where was any notification on check out costs to me?Shane O Leary(I do not like leaving 1* star reviews but if you read the above, you'll see why)

Shane · 21 September 2017

★★★★★ 5/5

Trustpilot

Issy was great

Issy was great, welcoming professional and really helpful.

Caroline · 20 May 2024

★★★★★ 5/5

Google

I had decided to let my property through Andrews and from the start they have been very easy to work with. Nathan in particular has been very professional, patient, and has talked me through the process and given me regular updates - going above and beyond to make sure I have all the information required. I would highly recommend!

Stacey · 22 March 2024

★★★★★ 5/5

Trustpilot

Special Agents

Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale

Terry · 20 September 2023

★★★★★ 1/5

Trustpilot

If you want leeches and villainous scum…

If you want leeches and villainous scum to deal with when renting, then these are your go to guys! There's a certain saying regarding not doing something even if they're on fire, and that is true.Had a breach of contract for the past 8 months along with countless issues and Andrews have been about as helpful as a chocolate teapot. They caused some of the issues with their neglegence too, but love pointing fingers at anyone but themselves. Once they owned up to it they dragged their feet so much that two months down the line after the admital, they still have done nothing about sorting it. Way way way more issues but if I wrote them all here, I'd be writing a book. Although I must say my favourite issue being the fact they hired and used a cowboy builder who wasn't gas certified. This uncertified builder then removed our gas hob. When we found he wasn't certified we contacted Andrews, who couldn't care less about it. Genuinely funny how bad they are. I'm moving out in a week and quite frankly cannot wait to never deal with these scumbags again. See you in hell.Note: don't contact me with your we care rubbish, I'm going through various motions already. This is my vent and caution to others and that is all.

Tom · 6 July 2022

★★★★★ 1/5

Trustpilot

NOT EVEN 1 STAR

Andrews agency has been so unhelpful and did not once respond to my emails or calls. Whenever I was able to connect to one of you, they had no idea what was going on. There's 3 weeks to our supposed date for the first rent and not one person has informed us anything about rent, bills etc. and on top of that made our guarantors provide the same information multiple times, kept telling us to do referencing when it was completed and signed (confirmation emails were sent) and did not pick up any calls or respond to any emails. I had to go into the branch twice just to scan in my passport and even then I had to send an email with the details because of your incompetence. The guarantor and tenant would not have pulled out of the contract and wasted the holding deposit money if it weren't for Andrews agency being so unresponsive. Everything should have been sorted way before now and ready for when we start paying rent. I am pulling out of the let.

Beyza · 6 July 2022

★★★★★ 5/5

Trustpilot

Great service from Isaac Biggerstaff

Great service from Isaac Biggerstaff, our consultant, quick to respond to calls and emails, had a good relationship with our buyer and his team. He was very patient when things looked like they could go awry and got things back on track for us.Would highly recommend.

WILLIAM · 30 October 2024

★★★★★ 5/5

Google

The customer service level was very high and Kamilija was extremely helpful and provided me all the answers which i requested for.

Puplu · 21 June 2023

★★★★★ 5/5

Google

Ranjan has been great to work with and very prompt in her responses, exactly what you’re looking for in a management company

Ibrahim · 21 June 2023

★★★★★ 5/5

Google

Camilla is such an amazing person! She always has all the answers and is available when you need her. Really professional service!

Roxana · 21 June 2023

★★★★★ 1/5

Trustpilot

If I could I would rate it zero I would!!!

If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..

Losa · 25 June 2022

★★★★★ 1/5

Google

If I could give zero stars I would. They put up a viewing for a house in Romford, rush green area I called & email within 10 mins of the property being listed and they lied to me and my partner and said that they are fully booked for viewings and only doing viewings on Saturday. To my Surprise they was doing viewings on the property on Thursday and have already got 5 offers and lied to say they haven't heard of me but EVERYTIME I called they never took down any information. It's probably they friends and family who get the first viewings. Worst place to deal with. Avoid at all costs

TheLazyboymusic · 21 June 2022

★★★★★ 5/5

Google

I met Samuel Mumbuluma when I viewed the flat at Ash Court the very first time. He was warm & welcoming. He never rushed me and allowed me to 'take it all in'. He wasn't pushy, or keep trying to force me to have an impression of the place. He allowed me to make my own mind up. I had lots of questions, but I didn't expect him to know the answers to all these questions on the spot. To his credit, by the next day or so he'd come back with answers to all my queries. My overall feeling was that I clicked with Sam straight away and that made things a whole lot easier for me. I'd viewed other properties with other estate agents, but this was the flat I liked the most and dealing with Sam ultimately meant I secured it.

Andy · 21 June 2022

★★★★★ 5/5

Trustpilot

Moving in to my new home almost 200…

Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.

Joanne · 14 December 2023

★★★★★ 5/5

Trustpilot

Great attention to detail and communication.

Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!

Katie · 27 March 2024

★★★★★ 5/5

Trustpilot

Amazing service through out from Kish and the team

Amazing service through out from Kish and Samuel in Romford. Kish Provided advice and guidance before property was on the market. Pictures were taken by professional photographer and looked amazing. In couple of weeks, we got an offer for out flat. Kish and Jill helped enourmously during conveyancing property and managed to complete before deadline. We'll definately recommend and use Kish again.

Paulius · 30 August 2022

★★★★★ 5/5

Trustpilot

Nicole gave me brilliant advice as I’m…

Nicole gave me brilliant advice as I’m looking into renting. Definitely the best customer service I’ve had so far!

Madeline · 22 September 2025

★★★★★ 5/5

Trustpilot

Andrews was really responsive

Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times

Lucy · 19 September 2023

★★★★★ 1/5

Trustpilot

Tardy management agents for tenants

Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.

Emma · 26 May 2022