Trusted Agent profile · Rochdale
★★★★★
426 reviews across 2 platforms
561, Bury Road, Rochdale, OL11 4DQ
Cowell Norford's office in Rochdale, at 561, is rated 4.7 out of 5 across 426 reviews on two platforms, including 418 Google reviews rated 4.7.
Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
5/5
GoogleBen and Dominique have been so helpful in helping me look for a new home for my parents. From arranging viewings to updates without having to chase. Would highly recommend. The communication from them is 5 star and we have the perfect new home for my parents.
5/5
GoogleGreat service. Big thanks to Jonny and the rest of the team. I have been constantly kept updated with what is going on with the house sale and all my questions have been answered promptly.
5/5
GoogleCompetent local proffesional service from craig and maisie , exceeded my expectations Confirmed my belief that a good estate agent effectively pays their own fees , also great lettings advice from Harry in milnrow office
1/5
GoogleIf I could give 0 stars I would! Avoid at all costs, Danielle in particular. It's difficult to convey in words actually how terrible this agency actually are. I have never had to deal with such inefficient and rude customer service. You are not treated as a customer but as a massive inconvenience. Rang on two separate days to book a viewing and was told I was going to get a call back with a time that was suitable, I did not receive a call back. I rang again on Tuesday morning and managed to book a viewing appointment for Friday 2pm. I then received a call from Danielle on Thursday afternoon to inform me that they couldn't accommodate the viewing. I asked if they could do 1pm or 3pm. I was told the only times they had available were 9.45am or 5pm. I asked why my 2pm appointment was not going ahead at the time scheduled, I was told I was double booked. I was told 12pm, 12.30pm, 1pm , 1.30pm were also not available. I then said then to Danielle that the reason you can only accommodate 5pm is so one of your negotiators could do the viewing on their way home as their office shuts at 5.30pm (somebody must have fancied an early finish on a Friday afternoon) and that you couldn't be bother doing it at 2pm. She then said she didn't like how I was speaking to her and hung up the phone,. The property I wanted to view was 0.3 miles from Cowell Norford's office, either a 3 minute drive or 6 minute walk and has been on the market since January. No wonder as their lazy staff cannot be bother to accommodate viewings that close to their office.
5/5
GoogleBen at C&N has gone above and beyond during our recent job search. Very attentive and supportive throughout. Thank you!
i really appreciate your feedback Grace. Thank you Ben
5/5
GoogleAs a first time buyer and not really knowing what all the aspects of buying a house was, this estate agent’s helped me to get the house I wanted. A special mention for Danielle who helped with with everything I needed to know and was always on the phone when I needed to know something. Danielle really did help me with everything and I would of been lost without her helpPositiveResponsiveness, Professionalism
5/5
GoogleDealt with Ben and Lee. Both were great and couldn't be more helpful. Would recommend to anyone.
5/5
GoogleFantastic service from Lee, they really do go above and beyond, replying to emails at 11.30pm and calls on Sunday. Lee pushed the sale through, I really don’t think it would have gone through if not for him. Fantastic I would not hesitate to recommend, sold several houses and Cowell Norford are by far the best I have used, they know everything about Rochdale.PositiveResponsiveness, Professionalism
1/5
GoogleIf I could give no stars I would! This joke of a company rented me a property with ongoing gas and electric problems, holes in walls and floor which I have in emails before I signed the property that would be sorted out for me. I had to move out after 4 months due to the condition of the house and the boiler breaking leaving me with no hot water or heating- they don't care! They don't back you up! After speaking with the neighbours the previous two tenneants also left due to the same issues! How they can rent property out like this is a joke! And to top it all off they are now holding back £60 of my deposit for a check out service (even though a check in service was never done so pointless). When I called to question this it got in to a bit of an argument which resulted in me hanging up as there customer service is disgusting! I'm not having someone shout at me down a phone when she hasn't even visited the property! Please please stay away from them. I had live electric plug sockets hanging off walls, holes in floors (at top of stairs with no handrail on the stairs) and the day I moved in a door to the rear of the house that didn't even lock! I wish I could upload pictures to here to show you what they class as a safe property! AVOID!
5/5
GoogleDominique was fantastic! Really helpful :)
1/5
GoogleAbsolute piss take of a company. All fantastic when I first rented the house, but when it comes to repairs they are an absolute nightmare, they do not understand that people work for a living and struggle to get time off work and they expect you to be home when they say. Last year they wanted to do a house inspection so I told them to come on a Saturday afternoon and strictly do not come in the house without my permission because of the dog, so they proceeded to come in without my permission whilst I was at work and my fiancé was in bed(she works nights) the guy inspecting the house walks in the bedroom and told her to get up because he is here to inspect the house, then proceeded to continuously insult my fiancé, I still haven't had an apology to this day!. Absolutely disgusting. On top of that they are a nightmare to get hold of, for anything. Lazy lazy employees
5/5
GoogleCowell Norford estate agents we're really helpful and with me being a first time buyer, guided me in the right direction plus kept me up to date regularly. Thanks again Dominique
5/5
GoogleBrilliant service and professional support. Dominique T. in particular was wonderful and knowledgeable and constantly kept a clear and regular channel of communication so I was never left in the dark over anything. My experience throughout has been positive and I would definitely sell with Cowell Norford and buy with them where possible.
5/5
GoogleCannot fault this agency. Everyone i spoke to was friendly and efficient. Hayley in particular,from the Milnrow office, was an absolute godsend. She kept in touch throughout. Gave me unbiased sound advice, reassured me at every turn and went above and beyond when the time came to complete. I genuinely feel that without her this would have been a much more stressful experience.
1/5
GooglePoor poor service staff are rude management can’t send simple emails Obviously my money is not as good as others it seems would never use them again they find it to be ok to put the phone down on people when trying to organise a viewing !! If they can’t send a simple email or arrange a viewing then they wouldn’t be able to organise the sale of a property due to incompetent staff and management
5/5
GoogleVery good service from all staff, thank you Jonathan for your advice and for continuing to keep us updated. A very quick sale for the property advertised.
5/5
GoogleCowell Norford are the go to Estate Agents - ask for Ben and you'll get an excellent service from start to finish! me and my partner couldn't have had a better experience moving into our first home and we'll definitely be coming back if we ever move!
5/5
GoogleOur property was managed by Dominique. We were looked after Dominique throughout the time our property was on the market and she did not disappoint. Very assuring and professional. She kept us up to date with all viewing and offers etc. Highly recommend.
5/5
GoogleChristina at Cowell norford estate has been absolutely amazing !! Never complained when I phoned her numerous times. Very very helpful and always got back to me regarding the sale of the property I was buying from her estate agents . Thank you very much Christina very professional!!
5/5
GoogleOutstanding service in managing the rentals and sales of my properties. I'm especially impressed with Hayley and Jonny, who have been lovely to work with and who have done a fabulous job.
5/5
GoogleClearly a community focused company with local people at the heart of everything they do, whether it be to help them buy or sell property, or by supporting the community by helping local charitable causes. A warm and welcoming atmosphere created by a genuinely caring and helpful team. And fabulous offices!!!
5/5
GoogleJohnny was very professional and provided a great service. Thank you :-)
5/5
GoogleThe whole process from valuation to selling our property and viewing other properties has been outstanding.All the staff have been so helpful and professional ,special thankyou to Dominque ,Craig and Sharon who have gone above and beyond.
5/5
GoogleHighly recommend and Dominique has been especially helpful. Congratulations on winning the award for best estate agents in the uk 2019.
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