Trusted Agent profile · Rochdale
★★★★★
286 reviews across 4 platforms
561 Bury Road, Rochdale, OL11 4DQ, OL11 4DQ
Cowell & Norford's office in Rochdale, at 561 Bury Road, is rated 4.6 out of 5 across 286 reviews on four platforms, including 244 Google reviews rated 4.7.
244
Reviews on Google
This office
15
Reviews on Facebook
This office
15
Reviews on Yell
This office
12
Reviews on Trustpilot
This office
Every review we hold for the Rochdale office, from every platform, shown as written. First names only.
5/5
GoogleBuying a house is very stressful so I was relieved to deal with such professional and friendly staff. Obviously looking out for the vendors interests but sympathetic and understanding to the buyers needs. Dominique was particularly helpful and I cn recommend them.
1/5
Trustpilotcowell-norford.co.uk terrible company do not use
cowell-norford.co.uk sick of this company contacting me . I have never asked them to contact me . I have never requested sales information or anything else for that matter . Tried to unsubscribe from them . I NEVER SUBSCRIBED TO THEM IN THE FIRST CASE . SICK OF THEM CONTACTING ME . They are a nuisance
5/5
YellOutstanding Professional Experience
From start to finish the Lettings Team at Cowell & Norford have given a perfect service. It took only two weeks from viewing a rental property to receiving the keys. A highly professional friendly experience with everyone I dealt with especially Laura.They were always happy to answer any queries and resolved issues promptly.I would have no hesitation in recommending them and using them again in the future Thank you so much Louisa
5/5
GoogleThis was the best service I have ever had from an estate agent and I have dealt with many. Special thanks to Christina, who was very professional and extremely helpful,taking the stress out of buying the property. I will strongly recommend
5/5
GoogleBrilliant experience with Cowell & Norford for purchasing our house! Dominique has been amazing along the way; keeping us up to date regularly, available when required and responsive in communication. Thank you Dominique!
5/5
GoogleWe had such a lovely experience purchasing a property for my parents. No headache, no delays, very professional behaviour. Dominique was especially amazing! Thank you so very much. We will definitely be using your services again. Highly recommend!
1/5
GoogleA relative of ours recently passed away while renting one Cowell Norfords propertys and the help an other relative tried to receive from the company was none,he was even told if he didn't remove the clients furniture it would be put in storage and charged for it. disgusting!.
Stuart, I am really sorry to hear we haven't met your expectations, when dealing with the death of a relative. I understand it is a really upsetting time and I do believe we have tried to be as helpful as possible. My colleague who has been dealing with you throughout these last 5 weeks gathered all the information from the DPS ( where the deposit is held) and informed you of the process to claim the deposit. Due to you not being able to provide the relevant information to the DPS, we suggested we could claim the deposit and remove the items in the property to store them in your storage facility, this cost would need to be recovered from the deposit ( unfortunately). We also spoke to the landlord and informed her that the property would not / could not be cleared in time for the tenancy end date, to which they agreed to waived the 14 days rent, which should have been claimed, as we understood this was totally out of your control. I'm really sorry this did not meet your expectations but I genuinely believe the deposit release was out of our control, but in every other way, we have bent over backwards to help you through this upsetting time. We wish you all the best over the coming year and hope that things improve for you in 2024. Laura Harrop Lettings Manager
5/5
GoogleThe best? - Cowell are definitely one of the best agents in Rochdale if not the best. They have a good structure where everyone plays a specific role (instead of people trying to manage different tasks) from Craig who came out to view my property for sale and gave me a valuation, to Jonny who proactively kept in touch with me till I took them on as an agent, to Dominique who has been a star keeping me up to date regularly, being responsive with communication and negotiating the sale of my property. I would use these guys again and would be happy to recommend them.
5/5
GoogleExperience so far has been great. Always available for a quick call. Progression after having my offer accepted on a property has been quick and hassle free. Ben has been extremely helpful throughout the whole process.
5/5
GoogleI wanted to say a big thank you to Ben for going above and beyond in finding me a suitable house. Incredibly grateful and looking forward to the next chapter. Thank you
5/5
GoogleExcellent customer service. Attentive and listened to what I wanted. Always prompt responses to any of my queries. Christina is extremely professional but also approachable which gave me confidence in her and the company. Thank you.
5/5
GoogleWe are currently in the process of selling our property with Cowell and Norford, the team have been great from the start! Craig did everything to ensure a speedy turn around of getting our property on the market and helping us find our forever home. Dominique and Ben are also a credit to the team as their communication and support throughout the process has been amazing, providing us with updates regularly and helping in pushing the process along to keep things moving in a timely matter. As a whole they’re a great estate agents to trust in selling and purchasing we couldn’t recommend their services enough.
5/5
FacebookAbsolutely fantastic service from start to completion. Lee Whitehead dealt with all our questions promptly and always returned calls and emails. We also used their recommended Mortgage Advisor, Stephen Tyrer, and really cannot praise him enough. Stephen went above and beyond to find us our perfect lender. Very knowledgeable and a pleasure to deal with. Thank you !!
5/5
GoogleDominique, the estate agent, and Stephen, the mortgage advisor, were exceptional in their roles. Their communication skills were impeccable, ensuring a smooth process from start to finish. They were proactive in addressing any issues that arose, showcasing their problem-solving abilities effectively. Moreover, their friendly and approachable demeanor made the entire experience pleasant. I highly recommend both Dominique and Stephen for anyone seeking top-notch service in the real estate and mortgage industry.
5/5
GoogleGood experience overall. Hayley and Maisie were excellent during the process of selling my property
5/5
GoogleCowell and Norford were the agents for the house we purchased. They were great at keeping us informed throughout - Dominique was a key contact and was always positive and helpful. Thank you.
5/5
GoogleI have nothing but good words to say about cowell and norford, bought with them twice and sold a house with them which says alot in my opinion, went above and beyond in the sale and purchase of my properties, turned up to every viewing not like other estate agents, they’re the best estate agent in Rochdale and wouldn’t hesitate to buy or sell with them again the whole team are a credit to themselves, thanks again. Ben and Alice
5/5
GoogleI recently had the pleasure of working with Cowell and Norford in my quest to find the perfect home, and I can confidently say that their dedication and expertise made the entire buying process smooth and enjoyable. I was impressed by Dominique's profound knowledge of the local real estate market. They were well-informed about current trends, property values, and upcoming developments in the area. Their insights were invaluable in helping me make informed decisions about the properties we viewed.
5/5
GoogleDominique was excellent. She has a very pleasant manner, nothing was too much trouble. Always kept us up to date. Definitely 5* service.
5/5
GoogleAbsolutely brilliant service from Lee and the team, would highly recommend, sold within 2 days at above the asking price, really pushed the sale through, only wish we had bought through them as they did more work than the agent we dealt with on the purchase. Thanks so much!
5/5
GoogleFaultless service, made what is usually a stressful time very easy and trouble free. Highly recommend Craig who went above and beyond and kept us well informed through the process.
5/5
GoogleCould not recommend Ben Turner and the rest of the guys at the Bamford branch highly enough. Super knowledgeable and friendly from start to finish. Highly recommend!
5/5
Google5* Service always!! Cannot recommend Cowell & Norford enough! Especially Danielle in The sales office constantly chasing the purchase of our property, going above and beyond to rush things along for us. So helpful with the sale of our property and keeping our buyers happy and always keeping us all informed with any updates!!
5/5
GoogleDealt with Ben Turner for my purchase and he was fantastic. Helped me thoroughly as it was my first time buying, was always on hand to answer any query.
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