Every review we hold for the Ripley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSeymours Horsell are the BEST for buying and selling in Horsell
The staff at Seymours Horsell are amazing. They know the local market very well and are able to price houses appropriately as they are based in the heart of Horsell. They are all friendly, accommodating and pragmatic in their approach to viewings etcThey are very proactive and made my move a more pleasant experience than it could have been.
Claire · 3 August 2023
Agent replied · 19 June 2024
Thanks for using us Claire and for the review! We've been in Horsell forever and have a pretty good handle on the area when it comes to buyers and sellers. It's a great place to work and we love the neighborhood.
★★★★★ 5/5
TrustpilotHighly recommended
Seymour’s in Ripley have made the process of selling a house through probate so much easier than it could have been. Joe, Ethan and Ben have always been available to answer my many questions. Ethan sold the house quickly and for the asking price. I would highly recommend them to anyone in the area looking to sell a property.
Mrs · 1 August 2023
Agent replied · 19 June 2024
We've been in Ripley for over 30 years and love the neighborhood, it's almost in our DNA! Selling or buying a house can be an emotional roller coaster for everyone, dealing with probate more so. We like to think that we're sharing the same journey with you and that we're all in this together. Thanks so much for the review.
★★★★★ 1/5
TrustpilotWorst estate agency I have ever experienced
I have moved between rentals for the best part of 7 years and can honestly say that dealing with Seymours Surbiton & Woking has, on the whole, been the worst renting experience in my life.In our case, they showed little professionalism and seem to have regularly forgotten who the paying customer was. Some examples of the substandard service are as follows:1) Being told 1 working day before the planned and agreed move date that we may not be able to move because results from a gas safety visit hadn't been received yet, despite having 4 weeks prior to arrange for this.2) 3x maintenance issues reported in the FIRST week of the rental still not being fixed 12 months later, (including a mouldy window and a faulty electrical socket). Another window-related maintenance issue raised 4 months before the end of the tenancy which was categorised by a Seymours contractor as a "safety hazard" (due to dangerous, rotting condition of the frame) was not even close to being rectified by the time we left.3) At the end of the tenancy and following 3 weeks and numerous unsuccessful requests, we had to formally serve Seymour's notice to take them to small claims court in order for us to be refunded overpaid rent.4) On check out, the checkout inventory was completed and report no discrepancies or areas of concern compared to the inventory at the check in. However, Seymour's refused to give our deposit back stating that the landlord wanted to make deductions. We tried multiple times to engage in discussion and to this day, have no idea what it was the landlord wanted to claim for because we didn't hear back on any of our attempts to resolve the matter. Again, it took formal action (raising a dispute with TDS) to resolve the matter. On being notified of the formal dispute, they immediately sent us back the full deposit, issuing zero apology or justification for holding our money. I suspect they actually had no ground to keep any of the deposit but were rather 'trying their luck'. This is purely speculation, but this is how it felt to us as customers.TLDR; appalling customer service, terrible property management, favour the landlord over tenants (at least in our experience), zero integrity and total waste of our time.
Dimitri · 2 November 2020
Agent replied · 19 June 2024
Sorry to hear this Dimitri. We take your comments seriously and will review accordingly.
★★★★★ 1/5
TrustpilotNightmare company
Nightmare company. My son has been chasing Seymours Camberley and Woking Deposits for weeks trying to get his security deposit back. They sent him a one line email claiming they were waiting for the landlord, but that’s a lie, the landlord confirmed he told them to return the deposit almost 2 weeks back, but Seymours have ignored even the landlord instructions. Totally unprofessional operation, based on this experience I would never use them.
Anthea · 1 March 2022
Agent replied · 19 June 2024
Dear Anthea, Unfortunately, I think that you may have been given incorrect information. We are unable to release a deposit or any part thereof without the agreement of both parties. The Landlord had not agreed to release the deposit in full, and therefore we were in no position to do so. The Landlord and tenant have now agreed deductions and the balance has been returned in accordance with the rules of the tenancy deposit scheme.Hopefully you can appreciate that we are bound by regulations and law, and that we will always do what we can to reduce any stresses. Reviews are very important to us, if you are now happy with the outcome and understand the process that we have to adhere to, perhaps you would consider updating your review and star rating. Thank you.
★★★★★ 1/5
TrustpilotA very poor letting agent
We have been repeatedly let down and misled. Several times they have insisted on fees being paid when some digging and checking of correspondence has revealed that we were not liable at all. They would appear almost at random after they relisted the property to conduct visits, on one occasion with absolutely no warning. I would rent from them only if I had no other choice, and I would photograph EVERYTHING, record every conversation, and get everything in writing. The only good thing I had to say is that problems were always fixed quickly, but I have recently discovered this was through a contractor! When we reported problems directly we were promised calls back which never happened. A real shame, as the landlord seemed lovely.
Rob · 21 September 2020
Agent replied · 19 June 2024
Hi Rob, Sorry to hear about your experience, and your feedback is very important. If you could let me know which office this refers to I can pass your comments onto them.
★★★★★ 5/5
TrustpilotI found Seymours in Knaphill very good…
I found Seymours in Knaphill very good all round, from negotiating the contract, arranging viewings, down to the sale. I especially appreciated that there were no hidden fees and that the price I paid was for the selling price, as some estate agents slip in market price which is something you need to watch out for.I would definitely recommend Seymours in Knaphill.
Customer · 20 April 2023
Agent replied · 19 June 2024
Some great advice there as well as a great review. Thank you so much.
★★★★★ 5/5
TrustpilotReally put themselves out for you on…
Really put themselves out for you on every level. Best estate agent I’ve ever used in almost 40 years of being a home owner!First lot of buyers let us down but the second one was there within a fortnight. Also buying through them so an all round good experience.
Helen · 28 February 2024
Agent replied · 19 June 2024
Appreciate your Helen. It means a lot to hear we've been your best experience yet. We're here to make things smooth for you, and we're thrilled to have come through on all fronts.
★★★★★ 1/5
TrustpilotGodalming team is absolutely worthless
Godalming team is absolutely worthless. It takes days to get a response back, if you get any at all. They don't answer their phones, and then when you finally managed to speak with someone a week later you're unable to view or discuss anything current. I'm pretty sure I could hire a 12 year old to do a better job than these people. Based on what I know as a buyer, I would never ever use them as a seller.
John · 6 July 2020
Agent replied · 19 June 2024
Hello John, We appreciate the feedback. In the current circumstances there could be several reasons why we couldn't access some of the properties available . We apologies for any inconvenience this may have caused.
★★★★★ 5/5
TrustpilotProfessional and supportive
The entire team at the Ripley branch of Seymour’s were very professional and supportive throughout the process of seeking my late father cottage. It was a highly challenging market, so it took a very long time to sell. The team were brilliant for the entirety of the contract.
Holly · 1 March 2024
Agent replied · 19 June 2024
That's really kind Holly, thank you.
★★★★★ 5/5
TrustpilotThe best!
Everyone at Seymours is polite, extremely helpful and efficient. I’m so pleased I chose this independent company, they are a breath of fresh air as their honesty and integrity flies in the face of the poor reputation estate agents have. Thank you Seymours!!
A · 3 June 2024
Agent replied · 19 June 2024
Thank you for your wonderful review! We're thrilled to hear that everyone at Seymours has been polite, helpful, and efficient. Your kind words about our honesty and integrity mean a lot to us. We're glad we could provide you with a positive experience and exceed your expectations. Thank you for choosing Seymours!
★★★★★ 5/5
TrustpilotHaving spent over a year looking at…
Having spent over a year looking at various properties via various Estate Agents, including Seymours Woking, and failing to find my ideal, I received urgent calls to my landline, mobile, e-mail from a very excited negotiator desperate that I view a property before it was fully marketed, he thought it exactly what I was looking for. It was! Full credit for having accurately judged my taste. It was a tortuously extended buying process but Seymours kept in touch and now I'm happily living in a place that I love. A while after it was time to sell my original house. I was most impressed with the attitude and approach of the Marketing Director who valued my house, he completely understood what I was trying to achieve sale wise and made sensible, useful suggestions. He took some really excellent pictures, got his team working from their lists of people looking for similar properties and it sold on the first day of marketing to the first viewer. Really can't better that! All the team are friendly and involved and certainly for me Seymours have performed to a very high standard in every respect.
LMP · 1 March 2020
Agent replied · 19 June 2024
Hi LMP, thanks for the lovely review, all of the team really appreciate your comments.
★★★★★ 5/5
TrustpilotA successful sale
Finding a buyer for our property was a challenge for any Estate Agent, but Seymour's achieved plenty of viewings which finally paid off. They always phoned us with feedback after each viewing and we have been extremely happy with their performance.
Sue · 5 July 2024
Agent replied · 23 October 2024
Thank you for your kind words! We're delighted to hear that we could help find a buyer for your property despite the challenges. Keeping you informed with feedback after each viewing is a priority for us, and we're thrilled that you are happy with our performance. Congratulations on the sale!
★★★★★ 5/5
TrustpilotPATIENCE PAYS.
Over a difficult 9 months during which the house we wished to purchase collapsed, due to the chain breaking twice we were supported by the experienced and professional advice of our Seymour’s Client Relationship Manager - Amy Sandys. The promptness of her responses and information supplied helped my wife and I weather our move thorough difficult times.
James · 18 July 2023
Agent replied · 19 June 2024
Thanks James. Sales transactions seem to be taking longer and longer which is why we now have dedicated client relationship managers such as Amy on hand. Don't know what we'd do without her! Pleased it's all gone well and maybe we'll see you again in the future, however long that maybe. Keep well.
★★★★★ 5/5
TrustpilotFriendly and professional
Excellent experience in finding a new home with Seymours. Andzela was amazing throughout. Friendly and professional. Could not recommend her highly enough. Thank you :)
Mrs · 3 October 2021
Agent replied · 19 June 2024
That's great to hear Mrs Patel, thank you so much.
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience - avoid at all costs.
Rob · 10 September 2025
Agent replied · 24 September 2025
Rob, thank you for your review. We are truly sorry for the experience you’ve had. We can see that we let you down at several points, and we want to acknowledge that openly. The way your sale and potential purchase were handled lacked the clear communication, urgency, and care that you should have received.
As a rule our clients should always be prioritised, and in this instance that didn’t happen. The disappointment of not securing the home you expected understandably left a lasting impact, and we recognise that this is at the root of your frustration. The delay in removing your property and sales board only compounded matters, and for that we hold our hands up completely.
We’ve been helping people move in this area for over 30 years, and during that time we’ve always believed that our role goes far beyond just selling houses. We live and work in these neighbourhoods ourselves, and we feel a deep responsibility to the people who trust us. Being part of the fabric of the local community means being straight, being accountable, and putting people first. In your case, we fell short of that, and we are genuinely sorry.
Your feedback has already been shared across our team and will shape how we train and how we work moving forward. We don’t take lightly the impact our service has on people’s lives, and while we can’t change your experience, we can and will learn from it.
Our commitment is, and always has been, to champion the neighbourhoods we work in, to value every person we deal with, and to make moving home a positive journey. We haven’t achieved that here, and it’s a reminder that we must never take the trust of our clients for granted.
Once again Rob, we’re very sorry, and we’re grateful you’ve spoken so honestly.
★★★★★ 5/5
TrustpilotSeymours has worked hard with grace and respect to sell our flat. We thank you!
Seymours have represented our flat extremely well, and have showed their tenacity in trying to sell it in the best way possible. They have communicated efficiently, and made the process, even though it was long, the best it could be.
Fern · 16 July 2024
Agent replied · 23 October 2024
Thank you for your feedback, Fern. I'm glad to hear that our team represented your flat well and communicated efficiently throughout the process. It's been a pleasure working with you, and you're always welcome to stop by and say hi.
★★★★★ 5/5
Trustpilot5 Times
We've used Seymours Horsell for 5 transactions now over several years; as well as all the searching in between. It always feels as though they actually enjoy their jobs and that shines through. They're passionate, knowledgeable and helpful. We wouldn't consider using anyone else - although hopefully we're done moving house now!
Nick · 13 November 2023
Agent replied · 19 June 2024
What lovely comments Nick. We really do enjoy the job but we also enjoy the Horsell neighborhood and all of its people, it feels like an extended family to us and we love to be a part of its success. With that said, we try to share in the property journey with everyone who lives here and we have the motto of "your property partner for life." Knowing that we've shared five of your journeys feels like our motto might come true! Keep well and thank you.
★★★★★ 5/5
TrustpilotHonest advice and guidance around…
Honest advice and guidance around marketing the property. Always responsive and helpful if we had any questions. They were pivitol in ensuring the parties in/working for the chain were kept up to date and aligned. I would certainly use again and recommend to others.
The · 25 April 2024
Agent replied · 19 June 2024
Thanks for sharing your experience and for the recommendation. Its been a pleasure to work with you.
★★★★★ 5/5
TrustpilotExcellent estate agents
Excellent estate agents. Excellent knowledge of the market; good attention to detail; highly professional and well informed; always at the end of the phone or email, and deal with issues promptly and effectively. All the staff we have dealt with give one confidence, and are helpful and friendly through what can be a stressful experience.
David · 9 August 2023
Agent replied · 19 June 2024
Well that's more than just a review David. The team loved this when it was read out to them during the morning meeting. It's makes sharing the property journey with you worth while. Thanks again,
★★★★★ 5/5
TrustpilotExcellent service from Seymours…
Excellent service from Seymours from start to finish, everything arranged in house but the team from Solicitors to mortgage advisors who dealt with all my questions and queries promptly and efficiently, highly recommend them to anyone looking to buy or sell
Toby · 7 June 2024
Agent replied · 19 June 2024
Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with us from start to finish. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotA very professional service
Seymours provided an excellent professional service, resulting in a fast and smooth sale. They actively managed the sale process and we did not have to chase them. They were always able to offer advice and keep the transaction on track. I highly recommend them.
Loveroflife · 9 April 2024
Agent replied · 19 June 2024
Thanks a lot for your positive feedback! We're really glad to hear that you found our team professional, and we're thrilled that the marketing process went well. If you ever decide to make a move again, we'd be more than happy to help out. Feel free to reach out if you need anything in the future.
★★★★★ 1/5
TrustpilotAvoid like the plague!
You couldn't dream up a more incompetent, rude and unprofessional company if you tried. They have absolutely no clue on the market place and pricing, the appear to be trained in providing the post passive aggressive and abusive service they can muster and lack any levels of service and professionalism.
Pri · 30 November 2023
Agent replied · 19 June 2024
We're genuinely sorry to hear about your experience, and we take your feedback seriously. This doesn't align with our standards, and we would appreciate the opportunity to address your concerns directly. In order to help you we need to confirm that the situation is genuine, which is very difficult to do without knowing who you are or which office you are referring to. If you could provide more details, we'll investigate the matter further. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotHighly recommended!
From the sale of our home to completion we were supported by the team at Seymours. Seymours were at the heart of all negotiations and communicated very effectively with all parties. Would recommend Seymours without reservation. Seymours provided an excellent service for us.
Fred · 22 April 2024
Agent replied · 19 June 2024
Thanks for the review Fred, pleased we could help your journey be a pleasurable one and it you need us again in the future, just shout!
★★★★★ 5/5
TrustpilotHighly recommended!
From the sale of our home to completion we were supported by the team at Seymours. Seymours were at the heart of all negotiations and communicated very effectively with all parties. Would recommend Seymours without reservation. Seymours provided an excellent service for us.
Sue · 22 April 2024
Agent replied · 23 October 2024
Thanks for the review Fred, pleased we could help your journey be a pleasurable one and it you need us again in the future, just shout!
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