Burchell Edwards Ripley reviews

★★★★★ 1/5

Trustpilot

Absolutely Shocking company who done…

Absolutely Shocking company who done EICR report .We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commissionmore than 60%.But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.

Kavshal · 21 February 2023

★★★★★ 1/5

Trustpilot

If I could give zero I would have

If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.

Sonam · 13 February 2023

★★★★★ 5/5

Trustpilot

Emily Castle Bromwich

Have been using Burchell Edwards at Castle Bromwich for a few years now. Emily has been the best point of contact to date. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let Thanks Emily 😀

Karen · 21 March 2022

★★★★★ 5/5

Google

The service from Alex was great. She was friendly, efficient and took care of all matters much quicker than my previous experiences with letting agents. I don’t normally do reviews but this service warranted it.

Dan · 24 October 2022

★★★★★ 1/5

Trustpilot

AVOID!

Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!

Abby · 25 January 2023

★★★★★ 5/5

Google

Myself and my partner recently purchased our first family home. James the branch manager was nothing short of a god send, there was nothing to much to ask. He supported us along every step of the way. I cannot thank him enough. We are now in and settled all thanks to the team at Burchell Edwards. I would recommend them to anyone!!

Matthew · 24 October 2020

★★★★★ 1/5

Trustpilot

STAY AWAY FROM RIPLEY LETTINGS!!!!

Absolutely disgraceful!! 6 weeks it took an inexperienced “lettings manager” to do a zero deposit application to then move me into a property riddled with black mould! Environmental health got involved and closed the property down!! STAY AWAY!!!!!!!

Jack · 8 April 2025

★★★★★ 1/5

Trustpilot

Avoid this scam agent..

Avoid this scam estate and letting agent, rented a property via this agent. When I left the property, the property was fully clean and no damage at all. After few weeks I got a email stating that I need to pay £580 for cleaning. I tried contacting them, they started to ignore me and sending emails to pay. This is how they are making money along with landlord. Avoid this scam!

Jeyapalan · 29 August 2023

★★★★★ 5/5

Google

Very helpful service provided by Liz, who made the whole checkout process very smooth with excellent communication throughout. Would highly recommend Burchell Edwards.

Julie · 25 July 2024

★★★★★ 1/5

Trustpilot

Charging for service not provided and lying

I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates. It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me. they were aggressively pushing us to use them and it was to no avail and very unprofessional.I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase. The period between making the payment and our circustances changing was probably less than a week.I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.I appealed to the broker over several weeks however to date a refund has not been forthcoming.I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my moneyI am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds. I am happy to remove all my feedback left on social media should they refund my money

H · 3 November 2022

★★★★★ 1/5

Google

I left two voices message in the space of two days and then on the third day sent an email via Rightmove to enquire about a property they had for sale. After not hearing from them for over a week, I rang again and this time someone did answer advised me the property had now been sold. This agency should at least have the decency to call a customer to inform them. I wouldn't feel confident selling or purchasing a property through them knowing what service they give

Karen · 24 October 2022

★★★★★ 5/5

Google

What can I say? The Lettings team (Riannah & Alex) at Burchall Edwards in Ripley are fabulous! Professional, courteous and exceptionally efficient! From the moment the phone was answered (I called fives agents; some didn’t pick up or return calls or respond within an acceptable time frame.) to the moment they found a great tenant, I received nothing but excellent service! Nothing was too much trouble for these super ladies! I would have no hesitation in using Burchall Edwards again and highly recommend this company to any current or would be landlord. Oh and the addition of the fish tank adds a warm and homely feel to the office!PositiveResponsiveness, Quality, Professionalism, Value

Nikky · 24 October 2022

★★★★★ 5/5

Trustpilot

We are happy from Hannah

We are happy from Hannah, thank you so much

Sanaf · 22 January 2026

★★★★★ 5/5

Google

Good service with a smile no complaints x

Debbie · 20 February 2025

★★★★★ 5/5

Google

Me and me wife have had fantastic service from start to finish while buying our first home from Burchell Edwards. They've been nothing but helpful, polite and corteous, and we'd like to extent a particular thankyou to Chris Blackmore, the mortgage advisor on site, for all his help. Update: 2022-09-30 - We've just sorted our remortgage out with the company again, with more fantastic, quick, and excellent service, with our new advisor Craig Ford! Cannot recommend this service enough.

Andrew · 24 October 2022

★★★★★ 5/5

Trustpilot

Thank you to Emily for your expertise…

Thank you to Emily for your expertise in finding me a new tenant for my property. Emily and Tom are always professional and diligent. I would highly recommend them for any letting queries. Thanks again!

Declan · 22 April 2022

★★★★★ 5/5

Google

Couldn't recommend enough for renting. Alexandra and Molly were so helpful and friendly. answered all our questions, kept us up to date and everything went through quickly with no problems.

Sophie · 24 October 2022

★★★★★ 5/5

Google

An excellent service. Molly was fantastic - always helpful and nothing was too much trouble. Thank you x

Jonathan · 24 October 2023

★★★★★ 1/5

Trustpilot

Had to give one star… would have given…

Had to give one star… would have given -5 if possible.I rented a property at short notice and without viewing as the previous tenant was refusing to allow viewings.On the day of my move I was struggling for time and had arranged a van for removal etc.Upon seeing the property I felt sick at the poor fit and finish to everything. My biggest concern was the garden which was advertised as low maintenance and perfect for alfresco dining. It’s a bomb site but I was told the landlord was aware and I was given assurances that this would be rectified within 2 weeks… I’m now on my 7th week and still no sign of the gardener .Avoid at all costs

Darren · 14 July 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service

A very good estate agents dealt with them a few times of the years, especially Emily on the property letting side, she found me the perfect tenants for my property even know I was quite picky.Can’t fault there services what’s so ever.

Bryan · 12 June 2020

★★★★★ 1/5

Trustpilot

Awful estate agents. AVOID!!! HOLD ONTO YOUR DEPOSIT FOR WEEKS.

Awful estate agents. I left a property after 2yrs in a clean and tidy state. Painted the walls, cleaned everything. Landlord agreed, said to release the full deposit to me. Thats where the fun started. Since then, a month ago almost, I have been led on a merry dance by Burchell Edwards trying to get back my money. 10 days is the legal requirement to get back your refund. Not 4 weeks. And still no money!!! Final report was written up within a couple of days of the release of the property to them. Someone else is in there now, so they have their deposit and mine!!! I have complained to Birchell Edwards every day since, to no avail. I've complained and opened a Resolver case (Burchell Edwards have a number of these ongoing with the company as they have them already preloaded)The tenancy ombudsmen are now looking into the case as this is disgusting and flagrant withholding of funds. They have all the required information as I have seen it in my emails from the company and the landlord.

TONY · 23 May 2022

★★★★★ 5/5

Google

Sophie was really helpful, throughout the process of our dream home. Thank you so much xxx

Tincy · 24 October 2023

★★★★★ 5/5

Trustpilot

Burchell Edwards estate agents

So helpfulf and friendly with dealing with our renting a property the land lady also very nice good company all round 👍 and I would recommend them to anyone. P.Dexter

Pamela · 6 May 2025

★★★★★ 1/5

Trustpilot

They deserve a zero star

They deserve a zero star , the worst company ever cheeky liars dont get involved with them , they arranged a view for me at 4.30 , I took a taxi was there by 4.25 they rang at 4.26 apologizing saying due to the vender and we need to rearrange the view , they did it 4 minutes before the time , unprofessional bad people , rude manners who hand up and dont take complaint they just do what they do and to hell with clientsdont wast your time on wasters like them

Ataa · 25 March 2022