Trusted Agent profile · Ripley
★★★★★
452 reviews across 2 platforms
4 Grosvenor Road, Ripley, DE5 3JF, DE5 3JF
Burchell Edwards's office in Ripley, at 4 Grosvenor Road, is rated 3.6 out of 5 across 452 reviews on two platforms, including 208 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Burchell Edwards Ripley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ripley.
Every review we hold for the Ripley office, from every platform, shown as written. First names only.
1/5
TrustpilotI can’t believe they have charged…
I can’t believe they have charged almost £300 just to renew with my previous tenant ! They are expensive for their maintenance so don’t go there. Plenty more companies out there ! I can’t wait till my contract finishes with them ! Useless and full of lies !
5/5
TrustpilotReceived Excellent service from Emily
Received Excellent service from Emily. Thomas was good as well.
4/5
TrustpilotFriendly Service
All staff were very friendly, helpful and efficient in finding a buyer for my house. I would highly recommend.
5/5
GoogleAlexandra and Molly, put up with us constantly phoning and chcking in on them when the housing market for tenents is harsh, they worked tirelessly to try and get us a property and then in touch with the landloard
5/5
TrustpilotVery tentative consultant .
Very tentative consultant .. Emily was fabulous ..helpful informative. Would recommend the company on this basis.MaggieSutton Coldfield
5/5
GoogleHad a brilliant experience with Burchell Edwards the staff are lovely and very friendly always happy to help and nothing is too much trouble , any problems I have they are quick to sort it out and respond.
1/5
TrustpilotVery bad experience
They only do something when it is going to make them money, and the repairs department do not appear to shop round for a good price, after them telling us right back at the start that that was what they were there for. They almost lost us a tenant do to bad management of a boiler repair. I would never use there services again.
1/5
TrustpilotExtremely unprofessional
Extremely unprofessional. My offer was accepted by the agency. Requested property is removed from the market but it was marked as "Sold STC". A week later I recieved a call to say vendor has received a higher offer. Within 24 hours the property had been removed from the market. No duty of care whatsoever and discriminatory treatment. DO NOT USE THIS AGENCY.
5/5
TrustpilotAll the staff were excellent
All the staff were excellent. My move was complicated as a chain of 6. I felt informed all the way, the staff were very empathetic and explained all the solicitors technical terms to me very well. I bought from Burchell Edwards. Next time I will definately sell with them!!
5/5
TrustpilotEmily was fantastic from start to…
Emily was fantastic from start to finish world highly recommend there services thanks again
1/5
TrustpilotIf I could give zero I would shocking…
If I could give zero I would shocking service never get the return call as promised don’t do anything keep away from themThey asked me to sit outside property for four hours told be there between one and five not good if you use them beware
5/5
TrustpilotRenting our property through Burchell…great service
Renting our property through Burchell Edwards excellent professional service Emily was great thanks
5/5
TrustpilotI had an amazing experience with Emily
I had an amazing experience with Emily when I found a rented property that I really wanted. She went out of her way to help when ever she could even out of work hrs. Thank you so much. So nice to met you. Wish you all the luck
1/5
GoogleVery poor service. They wont want to know unless you use their other mortgage services. Steer clear. Conflict of interest.NegativeProfessionalism
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
5/5
GoogleLovely people and great service so far. Richard ( Ripley Office ) has been superb. Super friendly, very knowledgeable, flexible and supportive. Hope the property sale continues the same way .
1/5
Trustpilotwe was dealing with estelle and she was…
we was dealing with estelle and she was a complete nightmare! she was absolutely rude and unpleasant and EXTREMELY unprofessional!
5/5
TrustpilotI had a very good experience with and…
I had a very good experience with and they made all the paperwork’s quick and easy So happy to get a house quick and near to my work place
5/5
GoogleExcellent communication, they sorted all for us
1/5
TrustpilotRefusal to remove me off tenancy with…
Refusal to remove me off tenancy with numerous emails sent and speaking over the telephone recently and the manager saying I wouldn't be charged to remove me off the tenacy. They want £240 to remove me off the tenancy now after so many calls and emails. This is a joke. I have it all copied in writing!!
5/5
TrustpilotGreat service from Tom and Emily at the…
Great service from Tom and Emily at the Castle Bromwich branch. We had been looking to rent somewhere new for almost a year and this was the first really good experience we had. Communication was brilliant and everything was done in a timely manor. We’re now happily settled in our new home.
1/5
TrustpilotIncompetent
Be warned, for such a large company they are totally incompetent. Currently going through a GDPR complaint due to their lack of care. Seems to be a problem in lots of branches so obviously a company issue not just with the branch we dealt with.
1/5
TrustpilotExtremely poor service
Extremely poor service, complete incompetence, felt blackmailed in to using their services otherwise they wouldn’t submit my offer, never returned any calls, 2 weeks on going and I still haven’t been updated if the property is mine or not, will pull out just based on there lack of service- avoid at all costs !!!
5/5
TrustpilotLaura Needham @ Mansfield Branch
Laura Needham acted as my mortgage advisor, she was so patient and helpful and was there to answer any questions or concerns I had. I’m so glad I decided use her services and wouldn’t hesitate to recommend to anyone. Truly a pleasure! Thanks so much for your help Laura!
1/5
TrustpilotCastle Bromwich avoid !
My opinion has changed since 2019, rude and unprofessional. Seems to have a high turn over of staff and the staff that are there can be rude and unprofessional.
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Tell us what you need and we'll put you in touch. Burchell Edwards Ripley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ripley.
