Every review we hold for the Richmond office, from every platform, shown as written. First names only.
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5/5
GoogleFrom beginning to end, Swift Property has been nothing short of perfect! At the start of my tenancy, the attention to detail and consistent updates kept me feeling calm and informed throughout what can be a very stressful process. During the tenancy, we were always notified in advance when repairs were needed, and when the oven broke, the team had it replaced within days. At the end of the tenancy, they were incredibly helpful. Marlize and Liesel were my main points of contact, and they were fantastic.
Conor Β· 16 February 2026
Agent replied Β· 16 April 2026
Hi Conor,
Thank you so much for your wonderful review, we truly appreciate you taking the time to share your experience.
We wish you all the very best and happiness in your new home!
Best wishes,
Marlize, Liesel and the entire Swift team
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5/5
GoogleWhere to start with Swift.....to say they have exceeded all expectations would be an understatement!
We rented a flat in London and stayed for 6 years, and the biggest compliment I can give Swift is that it always felt like we were not renting but it was our Home (that is a big part of the reason we stayed so long)...Always made you feel welcomed and felt like they put us first (which I think is definitely unique to other companies).
Always quick to reply with anything we needed, with excellent service! Very special shout out to Nicky who was with us the whole time and always helped us with absolutely everything!
Just a brilliant company, much more than just Lettings Agents, and would definitely not have had the same experience that we did with another company.
Thank you to Daniel for first showing us round and to Jackie as well for always making the viewing process at the end so smooth and as least intrusive as possible!
Hope will work with the team again one day!
Sam & Jen
Sam Β· 30 April 2025
Agent replied Β· 25 May 2025
Hi Sam, we are so grateful to receive your review, and we are delighted working with us has been such a positive experience.
We wish you all the best in your new home!
Best wishes,
Daniel, Nicky and the entire Swift team.
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5/5
GoogleAn amazing firm to get my wonderful apartment from. Jacki was responsive and was honest in the viewing of the place, no hard selling.
The check in was fuss free and easy, they were so helpful and kind. Upon signing lease, Daniel continue to be very responsive and ease me into moving in from overseas from Singapore. During my stay, the property manager Nicky was prompt and organised work to ensure I have a wonderful functioning place, the property was so well maintained and that greatly improved my experience.
Swift was also very excellent in service when I check out, I ensure the place was professionally cleaned and Swift was fair in ensuring i got my deposit as the amount. In checking out process, they made known all expectations and if the tenant does as required, all deposits are returned fairly and any prorated rent are also calculated fairly, if the situation needed a pro rate rental.
As I have read many horror stories of how some agent would find little excuse to impose fines and deductions. With Swift, I have nothing to say but excellent service. I wish I could use them more, but unfortunately I am leaving UK.
Jasmine Β· 28 June 2024
Agent replied Β· 19 June 2024
Thank you Jasmine, we are really grateful for your review. It was a pleasure to have you in one of our properties, and all the best in your next chapter!
Daniel & the whole Swift team
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5/5
GoogleThis was the first agency we had an experience as tenants with and I believe the bar for the future got raised really high.
They are a wonderful team with excellent communication, professional knowledge and friendliness, their online website and issue/repairs system is well designed as well. Every one of the team made us feel valued as tenants and never failed to respond to any queries, as swift as possible.
Thank you guys and good luck to all of you!
Inga Β· 19 August 2025
Agent replied Β· 9 October 2025
Thank you Inga for taking the time to write us a review - wishing you all the best for your next season. Daniel & the Swift Team
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5/5
GoogleI used Swift to rent my family home in Twickenham. Daniel and Jackie were excellent, they gave honest feedback to help me maximize the property and were prompt in client feedback and follow up. Honestly, i couldn't rate them high enough and i wouldn't go anywhere else again.
Tracie Β· 26 September 2024
Agent replied Β· 24 October 2024
Wow thank you so much for the tremendous review Tracie, we really appreciate the positive feedback!
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5/5
GoogleI became a client by chance a few weeks before lockdown hit the UK. Daniel and his team were absolutely incredible and it was such a gift to have them on my side to navigate the past year. Daniel and Joellyn are absolutely amazing. Their services, their professionalism, the quick turnaround on issues - they have paid for themselves 10 times over. Thank you everyone at Swift for making the experience of being a landlord enjoyable and easy! Honestly an absolute pleasure working with you and you are my hero's for how you handled everything with Covid.PositiveResponsiveness, Quality, Professionalism, Value
Kelly Β· 20 June 2021
Agent replied Β· 19 June 2024
Thank you Kelly for your amazing review - we so appreciate this feedback and are so glad our services have made being a landlord easy! Daniel & the Swift team
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5/5
GoogleI could tell you that Daniel is Nice, that Swift is a good agency but due to their organisation, I need to single out Bella as the best property Manager I had to deal with since being in the UK. She is always so helpful, quicck to reply and β¦
Francois-Xavier Β· 16 April 2024
Agent replied Β· 19 June 2024
Hi FX, we're really happy to read your review, thank you for taking the time to write it, and I'm glad it been a great experience with Bella as your property manager. β¦ More
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5/5
GoogleMy experiences with Daniel (from Swift Property) are above and beyond any other real estate experience in London. Between us, my husband and I have probably moved in London 10 times, and we were becoming increasingly disillusioned with the level of service & lack of appropriate accommodation being provided. We came across Swift Property by chance online, and since our first contact, Daniel Lees (our property agent) has been absolutely fantastic. His communication, willingness to find the right property for us & ease to work with means that I highly recommend this individual. I can't stress this enough - avoid the bigger agencies, you're just a number to them. The personal service provided from Daniel means that I will recommend him to all I know, and definitely come back if / when we next move.
Thanks Daniel / Swift Property!
Sadie Β· 20 June 2020
Agent replied Β· 19 June 2024
Wow Sadie, what a wonderful review. Thank you so much for your kind words and I'm glad moving has been a positive experience for you this time! All the best, The Swift Team
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5/5
GoogleDaniel and the team at SWIFT have been amazing to work with over the past 10 years. Always professional, helpful, responsive and committed to the best outcomes for both the landlord and tenant. I have and continue to recommend SWIFT to friends and family.
Elzanne Β· 16 April 2024
Agent replied Β· 19 June 2024
Wow Elzanne we're so pleased to read your review - thank you for your kind words and for recommending us!
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5/5
GoogleDaniel was recommended to me by a friend who was a tenant and had found his service much better than other agents. Swift has now been renting out my flat for over 5 years. The various issues that have come up (including a significant plumbing job) have been handled very efficiently so I don't have to worry about it. As I live in Australia, having everything properly taken care of is essential and I've been very happy with it all.
Elizabeth Β· 21 June 2019
Agent replied Β· 19 June 2024
Dear Elizabeth, thank you for your wonderful review! Daniel and the Swift team
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5/5
GoogleI would like to thank Daniel & Swift property management team for our flawless and very comfortable stay at property let & managed by them. We are staying at the property since last one and half year, they work proactively and make sure to provide a fabulous stay and in case of any issue their services are very quick. We are lucky to have them as letting agent and management. Thanks again to Swift Property team. I would highly recommend them.
Malvika Β· 21 June 2018
Agent replied Β· 19 June 2024
I'm glad you feel at home in your property - thank you for leaving us a review!
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5/5
GoogleThe Swift team, especially Bella, have been such pleasure to work with. They have taken every effort to ensure our comfort was at the forefront of our experience. We look forward to continue our interactions with the team this year. Thank you for making our first London renting experience a seamless one π β¦
Karen Β· 20 June 2023
Agent replied Β· 19 June 2024
Hi Karen, thank you so much for your wonderful review - we're glad you are settling in to your new property well and we're here to help!
All the best,
The Swift Team
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5/5
GoogleI'm a tenant in an apartment managed by Roost. Daniel and his team have been really impressive, right from Day One. Both the first and second viewings were relaxed, and not the mad rush that often happens. Also, both the new owner and I were thinking of some minor improvements to the flat, and Roost did a great job of finding an intelligent balance between our various needs, then arranging the necessary works at a time that worked for everyone. I feel they also did an excellent job of representing the owner's interests, so I'd happily recommend them to both Landlords and Tenants.
John Β· 21 June 2016
Agent replied Β· 19 June 2024
Many thanks John for your kind words.
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5/5
GoogleWe run a lettings and property management business too but we mainly do shorter / flexible term contracts. We partner with and have often referred clients to Daniel and he has given fantastic service - Highly recommended !!
Adrian Β· 16 December 2025
Agent replied Β· 16 April 2026
Thank you Adrian for the great review - we love collaborating with you / Smarter Rent!
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5/5
GoogleSince starting our tenancy with the Swift Property team in October 2022 Bella has provided an excellent service. She always responds quickly to any queries we have regarding our property and is always on hand to resolve any issues. Would highly recommend Bella for the tailored service she provides!
Nina Β· 20 June 2023
Agent replied Β· 19 June 2024
Hi Nina! Thank you for your kind words, we're so pleased that your happy with our service!
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5/5
GoogleMy partner and I recently came to the end of our tenancy with Swift and overall we were very happy with the service they provided. Bella was super helpful before and after we moved out and made the whole process much less stressful
Daniel Β· 20 June 2023
Agent replied Β· 19 June 2024
Thank you for sharing this wonderful review Daniel - you've been great tenants and we wish you all the very best in your new home!
The Swift Team
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5/5
GoogleAn amazing group! Swift has showed amazing response and incredible professionalism from the start, providing very high quality marketing materials which resulted in my property being rented quickly and for a great price. Thank you to Daniel and the talented group at Swift!
Dave Β· 20 June 2023
Agent replied Β· 19 June 2024
Thank you Dave - we're delighted you're pleased with our services and hugely appreciate your review. Daniel & the Swift team
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5/5
GoogleWeβve been tenants in the same property for the last 4 years and have always found Swift really great to work with. Bella is always very friendly, attentive and actions any reported maintenance requests very quickly.
Jade Β· 20 June 2023
Agent replied Β· 19 June 2024
Hi Jade, we're really happy to have you as tenants, and also delighted this has been your experience of Swift. Thank you for leaving such a positive a review!
Daniel & the Swift Team
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5/5
GoogleNicky and the team were fantastic throughout our tenancy agreement. Clear communications, speedy response times and a trustworthy service. Couldn't fault them.
Nick Β· 16 April 2024
Agent replied Β· 19 June 2024
Hi Nick, thank you for taking the time to leave us a review, and I'm so pleased that was your experience when using Swift. All the best in your new place! Daniel and the Swift Team
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5/5
GoogleWe had a great experience working with the Swift team during our property search and move-in! Bella has been great to work with after move-in as well and is very responsive!
Luke Β· 20 June 2023
Agent replied Β· 19 June 2024
Wow thanks Luke for your review, we're so glad you are settling in well. Daniel and the Swift Team
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5/5
GoogleDan is brilliant at what he does. You can't go wrong with Swift! A breath of fresh air compared to the usual bunch of highstreet agents.
F Β· 20 June 2023
Agent replied Β· 19 June 2024
Thank you Franco for sharing your experience of using Swift - very much appreciated!
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5/5
GoogleTop team! We visited the flat on Saturday and moved in on Monday. Within 2 days, we managed to collect the keys and get everything installed. Daniel and his team were more than reactive, accommodating and gave us all the support we needed β¦
Hedi Β· 16 April 2024
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5/5
GoogleWe had a great 3 years in our flat and it was nice to have a landlord that understood that renting isnβt just a transactional agreement.Highly recommend Swift.Always friendly and quick to respond. If only all London landlords acted in the same way.Thanks Daniel.
Jason Β· 20 June 2020
Agent replied Β· 19 June 2024
Thank you so much for taking the time to leave a review. You've been wonderful tenants and we wish you all the best for the future! The Swift Team
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5/5
GoogleWe have worked with Swift for over a year now and Daniel and his team always deliver. Great to work with and everything is so easy and hassle free. We hope to continue working with you and the team for many years to come! Thanks again.
Jamie Β· 21 June 2018
Agent replied Β· 19 June 2024
Thank you Jamie, it's been a pleasure to work with you.
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