Trusted Agent profile · Richmond
★★★★★
426 reviews across 2 platforms
31 Sheen Road, Richmond, TW9 1AD
Part of John D Wood and Co Lettings, see every office.
John D Wood's office in Richmond, at 31 Sheen Road, is rated 4.0 out of 5 across 426 reviews on two platforms, including 140 Google reviews rated 4.6.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotI found the team at Fulham led by…
I found the team at Fulham led by Eduard to be very caring and thorough, quick to respond to any queries. The team's personable approach made a big difference and built trust between us from the get go. Thank you for a successful outcome along a very smooth journey of interactions between us.
5/5
Googlesatisfied and impressed with John D Wood & Co. Lettings team's professional work, thanks Vatche, Katy Thomas as well as Amy, Cecily
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
1/5
GoogleThey agreed to carry out essential repairs on our property so we would renew our contract (including a price increase). Once we did they have ignored all our emails do not return our calls. Avoid.
Hello Hugh, I am sorry to read that this had been your experience. Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand any outstanding issues you are experiencing. Kind regards, Scott.
5/5
GoogleWe recently purchased a flat in St. Margarets through John D Wood and dealt with both Simon and Edward and found them to be professional, approachable and helpful throughout the whole process. Highly recommended.
Dear Phil, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at John D Wood & Co. in the Richmond branch.
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
GoogleReally helpful team who supplied me with a good range of properties and I look forward to working with them in the future when purchasing property.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleMany years of excellent management and letting. Sale conducted with efficient, personalised service.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
5/5
TrustpilotI am very happy with the attention…
I am very happy with the attention Alexandra Crocker, Emily Hughes and Harry Crookenden are given to me in regard to the short-let tenancy of my flat.Any issue I have they try to solve immediately .I recommend John D Wood for the very professional and experienced people they have.
5/5
GoogleWe let through this agency and they are great both at finding the right tenant and being a pleasure to work with. Highly recommend
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
5/5
GoogleWe had a great experience dealing with Michael Wood! Everything went really smooth.
5/5
GoogleI have recently bought a flat through John d Wood and I was very please with the service I have received from them. I was lucky to deal with Simon Philp who help me not only during the sale but quite a lot after it. I would most certainly recommend this office of John D Wood if you are baying property.
1/5
TrustpilotVery unprofessional
Very unprofessional, extremely hard to get hold of when you want something done.
5/5
GoogleThis is a nice company. Lucy and Kate are the best. They helped us a lot. …
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have found Lucy and the current team at John D Wood in Richmond excellent .
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA very satisfied customer
I have let my flat with John D Woods for many years now and the company have always found me a very good tennant. The service has been extremely good and efficient. I would like to specially mention Shioeni Oates and Imogen at the Wandsworth branch. I would highly recommend John D Woods.
4/5
GoogleReally really great experience with them, especially with Lucy Fox, really thankful with all your help with our new adventure.
Thank you for your kind review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleAn estate agency that listens! Professional, courteous and responsive. Particular shout out for genuinely charming Jack Thomas, who worked diligently for both parties in the sale.
Thank you for your great review of the service you received from John D Wood & Co. in Richmond. It is amazing to read how professional you found the team, I will ensure to pass on your kind words to Jack and the entire team at the branch. Many Thanks.
5/5
GoogleI was looking for a flat to rent in Richmond and I had a great experience with this office. I am very satisfied with the service provided by Hollie Stanley, she is very friendly and professional. It looks like she really enjoys her job and makes the experience of looking for a new home much more pleasant.
5/5
TrustpilotSimon helped us to find a beautiful…
Simon helped us to find a beautiful home in Battersea! He was exceptionally professional and really listened to our needs. I’ve been recommending Simon and the John D Wood team to everyone.
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